Virgin Australia launches WiFi on Los Angeles flights

Virgin Australia launches WiFi on Los Angeles flights

Virgin Australia has flicked the WiFi switch on flights between Sydney, Melbourne, Brisbane and Los Angeles, with passengers now able to stay connected above the clouds – for a price.

That price is $9 for one hour of inflight Internet access, although the $20 'flight pass' which covers the entire 14-15 hour journey is undoubtedly better value.

Virgin says the connection speeds are suitable for "Web browsing, email, messaging and social media" but not streaming video, while voice calls on services such as Skype and FaceTime are blocked.

But it won't be smooth surfing all the way to LA, with the airline advising travellers that the service "is currently impacted by satellite availability and typically has two services interruptions during the flight."

"These interruptions are likely to occur at 4 and 1.5 hours prior to landing at LAX and may result in a 30-60 minute outage."

Four of Virgin's five Boeing 777-300ER jets which are dedicated to Australia-Los Angeles flights have already been outfitted with the Gogo satellite technology, with the fifth getting its upgrade this month.

The airline began trialling its trans-Pacific WiFi system in late 2017 as a free service as a public 'beta test' of the technology.

United Airlines, American Airlines and Virgin partner Delta Air Lines all offer WiFi on their Australia-US flights.

Qantas' current focus remains on the rollout of domestic WiFi on its Boeing 737 workhorses, with the airline not expected to add WiFi to its international flights until 2019 at the earliest. 

Also read: Qantas delays Airbus A330 WiFi rollout to 2019-2020

However, while Qantas' domestic WiFi service is free, Virgin Australia now charges passengers for a high-speed connection on domestic flights, although slower connections will remain free of charge.

Virgin's fast WiFi pricing is based on the length of the flight, with a baseline of $9 per flight on shorter routes such as Brisbane-Sydney and Sydney-Melbourne.

Read more: Virgin Australia begins charging for fast WiFi at $9 per flight

WiFi should also be available on Virgin's Boeing 737 flights to and from New Zealand, Fiji and Bali in the coming months.

Virgin's Airbus A330s – currently most often seen on east-west flights but increasingly being switched to new Asian routes, including Sydney and Melbourne to Hong Kong –  are slated to for their WiFi upgrade from late 2018 through to early 2020.

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

9 comments

  • CityRail

    CityRail

    8 May, 2018 10:40 pm

    When will Virgin Australia launches WiFi to Hong Kong then?

    No member give thanks

  • David Flynn

    David

    8 May, 2018 10:45 pm

    When we know that, we’ll share it - but the airline has most recently said it doesn’t plan to start its overhaul of Airbus A330 jets until late 2018, with the upgrade for the six jets stretching out to 2020.

    No member give thanks

  • reeves35

    reeves35

    9 May, 2018 08:22 am

    It won't happen until the A332s are fitted which is scheduled to commence once the 737s are finished. Realistically, you'd think this will mean fitting in will happen about a year from now though the fleet is quite stretched so it will only be one at a time.

    Well done to VA in being open about the expected coverage outages. They are also honest about the performance that can be expected. Over time both of these may improve but advising passengers of the limitations means users can plan and don't get unpleasant surprises.

    No member give thanks

  • guy

    guy

    9 May, 2018 10:26 am

    Great to see some reasonable pricing - $20 for the whole flight seems very fair
    Member who gave thanks

    David

  • Matthew Moyle-Croft

    themmc

    10 May, 2018 05:42 am

    Any ideas on what tail numbers have the upgrades? Flying next week on VA8 and curious if I'll have it.
    No member give thanks

  • rob1984

    rob1984

    10 May, 2018 09:23 am

    all of them in service, the last one to be fitted is out of service so 100% of the fleet has it
    No member give thanks

  • hdw000

    hdw000

    12 May, 2018 05:00 pm

    This service will be great and seems reasonable pricing also. Does anyone know if the CPHTRAVELWIFI service is included on these flights?
    No member give thanks

  • Azri Azmi

    azriazmi90

    12 May, 2018 05:34 pm

    $20 for unlimited data?
    No member give thanks

  • hdw000

    hdw000

    13 May, 2018 12:47 am

    I haven't done the currency conversion but yes with Cphtravelwifi service it will cost you around $20 a month for unlimited data which is a pretty good deal versus others.
    No member give thanks

Guest

20 Oct, 2018 07:25 am

×
×

Forgot Password

If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.

×