Virgin Australia delays opening of new Brisbane international lounge

Virgin Australia delays opening of new Brisbane international lounge

Virgin Australia has pushed back the opening of its new My Lounge at Brisbane Airport's international terminal until an unspecified time in 2019.

The airline had previously said its new home – located adjacent to Gate 77, towards the end of the terminal's northern concourse – was "due to open towards the end of November."

However, with November come and gone and the end of December now fast approaching, Virgin has revised its plans.

Brisbane's My Lounge "will be opening in early 2019", the airline now promises, but warns that the December/January summer peak season could see some lounge-worthy guests without any lounge access at all.

Singapore Airlines' SilverKris lounge at Brisbane's international terminal

"Business class guests, Velocity Platinum and Gold members will continue to access to the Singapore (Airlines) SilverKris Lounge [above] when travelling to Los Angeles until the My Lounge opens," Virgin says, adding that it is also "working with Plaza Premium to offer lounge access where capacity permits."

"In circumstances where we are unable to accommodate lounge eligible guests, they will receive a food and beverage voucher to use at any of the outlets at the Brisbane International Airport."

My Lounge is an offshoot brand from UK-based company No1 Lounges, which will build and manage the lounge for Virgin Australia. No1 has also taken over and rebranded Etihad's Sydney and Melbourne lounges as The House lounges and is embarking on a revamp of Sydney's The House lounge.

No1 Lounges was approached for comment but did not reply or offer any further information about the revised opening schedule for My Lounge.

When Brisbane's My Lounge does open its doors, travellers will see a compact lounge with capacity for around 100 guests and "specifically designed in the style of a loft apartment".

Virgin Australia's My Lounge at Brisbane's international terminal

Read more: Here is your first look at Virgin Australia's all-new Brisbane international lounge

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.


  • reeves35


    17 Dec, 2018 10:07 am

    For some reason, lounge developments never run on time and this applies to just about all airlines. I don't know if it is over-optimistic airlines, complexity of building within secure zones, poor project management or a combination of all.
    Member who gave thanks


  • Saab34


    17 Dec, 2018 12:40 pm

    Having worked in the planning space in a previous life, it’s usually permits or the airport being difficult. Sometimes things so basic like underfloor wiring can take months to even get the go ahead. Don’t even get me started on councils! The logistics of being located International Airside wouldn’t be user friendly either.
    No member give thanks

  • ExLibris76


    17 Dec, 2018 12:50 pm

    Very true, indeed. In the 'outside' world a new build or redevelopment of an existing space would only be a matter of weeks or a few months depending on spec. But for some reason (or reasons) when it comes to airline lounges, even a small space will take literally years to construct/refurbish/outfit. [I'm looking at you United]. Makes you wonder if airside is the 'twilight zone'?
    No member give thanks

  • Bob Burgess

    Bob Burgess

    17 Dec, 2018 01:03 pm

    A lot of this would be due to airports being pretty hard to deal with because of all the additional regulations they have. That said you would think an airline would know this and allow for this before publicising an opening date, surely better to be pessimistic and have the option of opening a few weeks early!
    No member give thanks

  • Chris Chamberlin


    17 Dec, 2018 01:39 pm

    I remember there was a bit of hassle when Brisbane's new international lounge precinct opened up (where the AirNZ, Singapore Airlines, and Plaza Premium lounges are located, along with the Plaza day spa), because the rear walls up there backed onto the 'public' side of the airport, and so all the walls had to be strengthened for security reasons. It's possible that because Virgin Australia's lounge looks to be downstairs in that gate area, and downstairs is where international arriving passengers come through, that they may have to do the same thing (although if the space was already previously airside, that shouldn't be a problem).
    No member give thanks

  • Mike K


    17 Dec, 2018 03:46 pm

    Is there a reason why virgin gave this lounge the worst possible name imaginable?
    No member give thanks

  • reeves35


    17 Dec, 2018 04:56 pm

    It is not VA's lounge; it belongs to House so the naming would have been House's choice. It gets a different name from the Houses in MEL and SYD as it does not have all the features offered by those more premium products.
    No member give thanks

  • David Flynn


    17 Dec, 2018 05:21 pm

    My Lounge is a brand in the No1 Lounges portfolio, with No1 in charge of building and operating the lounge.
    No member give thanks

  • BJ01


    17 Dec, 2018 05:30 pm

    I don't mean to be a Debbie Downer but I am not getting my hopes up about this new lounge. I just cannot visualise that space as suitable or welcoming. I hope I am surprised. I am going to miss the SQ lounge I feel (both its ambience and its location) for the LAX flights....
    No member give thanks

  • Dan Ho


    18 Dec, 2018 09:46 pm

    Any chance they would expand the possiblility of using lounge passes to this lounge?
    No member give thanks

  • ama18


    19 Dec, 2018 06:45 pm

    Another Virgin flop!
    No member give thanks


18 Jan, 2019 11:27 pm


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