With the Virgin Australia / Singapore Airlines alliance now in full swing, including reciprocal 'earn and burn' privileges as of next week, Virgin has moved to clarify which SQ lounges are available to its Velocity frequent flyers and other travellers.
Here’s what you need to know.
At Singapore Changi Airport
If you're travelling in economy but are a Gold or Platinum member of Virgin Australia Velocity, you have access to SQ’s KrisFlyer Gold Lounge (that includes the recently-renovated one in Changi T2 which doesn’t even have toilets, let alone showers).
Only passengers travelling in Business Class or First Class on a Singapore Airlines-operated flight or Virgin Australia flight are allowed entry to the swankier SilverKris Lounge.
(Yes, the naming seems odd – in SQ-world the SilverKris lounge is better than the KrisFlyer Gold lounge. Got it?)
Virgin’s website had previously said that Velocity Platinum and Gold members receive “complimentary entry into Singapore Airlines’ SilverKris Lounge, at airports worldwide”.
It’s been updated this week to specify “KrisFlyer Gold Lounges at Changi Airport” for Velocity Gold and Platinum members travelling “in Economy Class on Singapore Airlines.”
At other airports worldwide
Virgin Australia Velocity Gold and Platinum cardholders can get into any of SQ’s SilverKris Lounges around the world when flying with Singapore Airlines, regardless of ticket class – provided it’s a Singapore Airlines-owned and operated lounge.
This includes lounges at Sydney, Melbourne, Brisbane, Adelaide and Perth plus Bangkok, Hong Kong, Kuala Lumpur, London, Manila, San Francisco and Taipei.
Naturally the lounges of Star Alliance partners are off limits, as are 'contracted lounges' run by a third-party.