Qantas Club domestic lounge, Brisbane Airport

Review: Qantas Club domestic lounge, Brisbane Airport

Country:
Australia
City:
Brisbane
Airport:
Brisbane
Cabin Class:
Any
Alliance:
oneworld
Airline:
QF (Qantas)

location:

dining:

work:

overall:

What's Hot

  • Dedicated business zone
  • Foxtel TV suites

What's Not

  • Slow WiFi
  • No USB power ports

X-Factor

  • Free beer, wine, spirits

Introduction

Offering free wireless Internet, fresh barista-made coffee and a fair buffet selection throughout the day, Brisbane Airport's Qantas Club domestic lounge is the go-to facility for travellers stuck in economy: whether they're Gold-grade frequent flyers or indeed paid-up Qantas Club members.

With very welcome renovation works flagged for 2016-17, Australian Business Traveller stopped by to see what jetsetters can expect in the Sunshine State until the spruce-up is complete.

Access

  • Qantas Gold, Platinum and Platinum One frequent flyers before Qantas, QantasLink, Emirates, Jetstar or Oneworld flights
  • Qantas Club members before Qantas, QantasLink and Jetstar flights
  • Qantas Silver frequent flyers and eligible credit card customers redeeming a complimentary lounge pass before a Qantas, QantasLink or Jetstar flight
  • Oneworld Sapphire and Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Gold and Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas, QantasLink or Emirates
  • American Airlines Admirals Club members prior to Qantas or QantasLink flights with a QF or AA flight number
  • Passengers flying onwards in Qantas or QantasLink business class
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if booked in economy on the domestic leg

Qantas Platinum and Platinum One frequent flyers, Oneworld Emerald members and business class passengers may also use the adjacent Qantas business class lounge.

Dining

Our mid-afternoon visit saw a reasonable spread with ingredients for salads and sandwiches, along with a sandwich press and cheese slices... ... a fresh and mixed salad... ... sliced bread, rolls and apples: Barista-made espresso coffee is available throughout the day – joined by liquorice allsorts and lemon crisps – although your cuppa is unfortunately served in disposable cardboard cups rather than mugs and glassware. The coffee queue can be long in the mornings, so there are also self-serve machines scattered throughout the space with real coffee cups... ... along with a self-serve soft drink dispenser at the bar, and again, self-serve wine from noon. Trumping the beverage list in Virgin Australia's lounges, the Qantas Club also boasts spirits in addition to six beer and cider varieties on tap. Altogether, we assembled a respectable afternoon snack of cheese and accompaniments... ... and of course, paired that with a glass of white wine.

Work

Brisbane's Qantas Club has a well-designed and central business nook with banks of Apple iMac computers running Windows in addition to OS X... ... and a 'Chargebar': handy to top-up your phone's battery if it's running low, although with no way to secure your phone while it's attached you'll want to remain close by. Meeting rooms are available for hire in the same area, while groups of seats nearby are a great place for more informal conversations among colleagues. Towards to the lounge entrance, a long bench suits travellers toting their own tech... ... with AC power points, although not USB slots, tucked away underneath: An ASX board keeps travellers up-to-date with the stock market... ... while free wireless Internet for lounge guests provides the gateway to everything else.

Upload speeds were more than sufficient at 6.8mbps, even on a busy Sunday afternoon, although at the same time downloads hovered around the 0.66mbps mark: that's when the connection is noticeably slow and when I'll whip out my backup hotspot.

Relax

As you'll find in Brisbane's international lounge for Qantas Club members, its domestic counterpart has several TV suites with viewer-controlled Foxtel programming... ... a wall devoted to reading material with both magazines and newspapers... ... and comfy seats in which to enjoy the company of others... ...or simply a well-earned glass of wine after a productive day.

Also read: New Qantas lounges coming to Brisbane Airport

Follow Australian Business Traveller on Twitter: we're @AusBT

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

14 comments

  • motef

    motef

    1 Oct, 2015 11:41 am

    My additions to the Whats Not are

    • Its often VERY full
    • Lots of 4/group seats taken up by one traveller as there are not enough single seats
    • The desserts are never on display, you always have to ask
    • The bar has other drinks availble as well (like James Boags Premium beer etc) but these are kept behind the metal fridge doors and not listed anywhere so many travellers dont know
    • The staff to restock and access the Business Lounge have to trolley back and forth across the main entrance way of the Club
    • The access to the Showers isnt very private

    My additions to the Whats Hot

    • The staff are friendly and often ask if you would like another drink or anything else whilst they are clearing your table
    • The table clearing is prompt
    • The assitance/check in staff are always great. If they cant sort something out on the spot they will get you to enter the lounge and come and find you once its all sorted
    No member give thanks

  • reeves35

    reeves35

    1 Oct, 2015 11:57 am

    As Motef points out, the lounge is often uncomfortably crowded.  It is definitely showing its age and the lack of natural light is a big problem with much of the lounge often quite dark. (The photo you have used in the DIning section appears to be the SYD lounge!!)

    The staff are very pleasant but as pointed out the layout is hard for them.

    The promise of a newer bigger lounge is promising and needed.  As it currently stands, the BNE QF lounge is a generation or 2 behind the new VA lounge at the other end of the terminal.

     

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    1 Oct, 2015 12:02 pm

    Just double-checked and that photo is indeed from Brisbane – we haven't photographed or reviewed the Sydney Qantas Club, although the design at the buffet is indeed very similar to that of Sydney and also Melbourne.

    No member give thanks

  • motef

    motef

    1 Oct, 2015 12:42 pm

    I also did a doube take on that photo of the female having a coffee

    It must be from the Business Lounge or if it is indeed the Club then it may be right down the rear (roadside) corner in what is the quite (no phones) area.

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    1 Oct, 2015 01:06 pm

    Ah, apologies, I thought you were referring to a different photo (the bread buffet shot). The featured image ('woman with coffee cup') is a generic lounge photo supplied by Qantas.

    No member give thanks

  • LondonAussie

    LondonAussie

    1 Oct, 2015 03:09 pm

    Chris,

    Under access, you should add that AAdvantage Admirals Club members get access when their next onward flight is on a QF ticket.

    Got myself a 30 day membership recently for a week long trip back to Aus, and despite crediting everything to QFF, was never denied access to TSV, SYD, SYD INTL, BNE lounges.

    No member give thanks

  • TheRealBabushka

    TheRealBabushka

    1 Oct, 2015 03:21 pm

    Thanks for the update LondonAussie!

    Seems the old rules are still in place, despite changes to the verbiage on the AA website.

     

    No member give thanks

  • LondonAussie

    LondonAussie

    1 Oct, 2015 05:08 pm

    TRB, I should have put an update on my Q&A Thread.

    I only had a little trouble at TSV where the Qantas Lady at the front initially said no (unless my AA # went on ticket), but then when she checked with her Sup, found it was fine.

    For most other cases, they simply re-printed my Boarding Pass and wrote my AA number on it and kept it to charge AA. At BNE, they had a sheet at the front that was filled in.

    Interestingly, the Agents at both SYD Dom and Intl knew what I was up to and commented on how brilliant the 30 day pass was. So, me thinks I am not the first to spot this loop hole and exploit it!

    No member give thanks

  • TheRealBabushka

    TheRealBabushka

    1 Oct, 2015 05:26 pm

    Fantastic!

    Spread the word folks. We are back in business!

    No member give thanks

  • Tom Goddard

    TomGoddardd

    2 Oct, 2015 08:43 am

    Indeed it is in need of a desperate reno.

    No member give thanks

  • cheeryking

    cheeryking

    2 Oct, 2015 12:19 pm

    can anyone spot whats wrong with image 3 and 4 ?

    No member give thanks

  • Dean

    deanr

    2 Oct, 2015 12:32 pm

    Let me guess: you're going to whine again that there aren't twenty-odd plates for the serving utensils to be rested on? It's getting old...

    No member give thanks

  • tonbo

    tonbo

    5 Oct, 2015 07:25 pm

    I noticed this too. Given the number of people you see leaving toilets without washing their hands, I wouldn't be happy eating the ham or salad.

    No member give thanks

  • TMG007

    TMG007

    28 Nov, 2015 02:03 pm

    I'm actually in the Melbourne domestic Qantas Club business lounge and noticed that there doesn't seem to be much / any public TV. I've got a long wait today and was hoping to watch a bit of the Aussie Open golf or later today the Adelaide test cricket. They've just got the Qantas stuff (just news headlines) and some Sky News, both boring. I checked outside in the non business section and the same. I did finally spy a nine logo on one screen (pre the time for cricket). 

    Am I missing something? It used to be readily available.

    Have they failed to reach a commercial arrangement on "free-to-air" TV access? I thought it was "free"!! Or, are they trying to push "their" brand!

    No member give thanks

Guest

26 May, 2019 11:29 pm

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