Qantas closes Bangkok business class lounge

Qantas closes Bangkok business class lounge

Qantas will permanently close the doors to its longstanding international business class lounge in Bangkok this weekend with passengers relocated to the Louis’ Tavern CIP Lounge in Concourse G from Sunday November 15.

In an email sent to frequent flyers, Qantas spruiks that the new lounge offers “many of the same amenities seen in Qantas-operated lounges” such as shower rooms, wireless Internet access and complimentary food and alcoholic beverages.

The email also shares that "a number of Qantas team members will be available in the CIP Lounge to help throughout the transition."

All passengers who can currently visit the Qantas Bangkok Lounge before QF24 to Sydney will have access to the CIP Lounge, including business class passengers; Gold, Platinum and Platinum One frequent flyers; Qantas Club members and both Oneworld Emerald and Sapphire cardholders.

Situated on Concourse G’s third level and nearby gate 2, the new lounge provides tarmac views and plenty of natural light before boarding Qantas’ early evening flight…

… but for an international business class lounge leans strongly toward the ‘basic’ side:

"With only a small number of customers experiencing the lounge on a daily basis, the decision was made to offer eligible customers access to the CIP Lounge instead," a Qantas spokesperson told Australian Business Traveller.

"The services in the 24-hour operated CIP lounge are consistent with other Qantas international lounges," the spokesperson added, with "gourmet refreshments", hot meals, a business centre, daily newspapers, and international magazines among the other amenities.

Bangkok lounge access: Cathay Pacific, Emirates

Under the Oneworld alliance lounge rules, business class passengers and Oneworld Sapphire/Emerald frequent flyers (including Qantas Gold and above) could instead spend their time in the brand new Cathay Pacific lounge at Bangkok – also located in Concourse G.

There you’ll find Cathay's signature Noodle Bar and its selection of freshly-prepared Asian noodles including wonton noodle soup and tom yam soup…

… and bartenders waiting to mix up your favourite cocktail or mocktail:

That said, Cathay's lounge comes without showers, so you may want to freshen up before your overnight flight at the CIP Lounge before walking across to Cathay's lounge for an early dinner.

There's also the option of the Emirates lounge in Bangkok for Qantas' business class passengers and Gold, Platinum and Platinum One frequent flyers...

… boasting Emirates' signature dining and buffet amenities, and of course, showers:

In years passed Bangkok was key to Qantas’ international network, serving as a stopover hub for the Roo’s flagship QF1 service from Sydney to London Heathrow, although the onward Bangkok-London leg was axed in 2012, replaced by Singapore and then again by Dubai.

Qantas continues to fly daily from Sydney to Bangkok and also codeshares with Emirates, which too offers one flight per day in each direction.

Also read: Cathay Pacific's new Oneworld lounge at Bangkok Airport

Follow Australian Business Traveller on Twitter: we're @AusBT

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

54 comments

  • autvlr

    autvlr

    12 Nov, 2015 06:50 pm

    The lounge is permanently closed, or they will be renovating it? Sounds like it is permanently closed.

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  • Chris Chamberlin

    ChrisCh

    12 Nov, 2015 06:54 pm

    Correct, the closure is permanent.

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  • AJT_

    AJT_

    12 Nov, 2015 07:48 pm

    Homestly no point having a lounge if you only have 1 daily flight

    No member give thanks

  • Fqtv

    Zac

    12 Nov, 2015 08:31 pm

    Apologies I should know this... as a QFF Gold, do I always have access to the Emirates lounge when flying Qantas (providing there is one and it's open, etc.), i.e. not just on the Kangaroo route? Sounds like this would be the best option in most ports, perhaps except HK and SIN...

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  • Chris Chamberlin

    ChrisCh

    12 Nov, 2015 09:19 pm

    Re: access, that's correct in Australia, Europe, Asia, North Africa and the Middle East, but not elsewhere such as in the US.

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  • moa999

    moa999

    12 Nov, 2015 11:50 pm

    QF Gold/Plat on QF24 don't lose much - just go CX / EK

    QF QC on QF get the worse CIP lounge

    QF Gold/Plat on JQ30 to MEL or 3K flights to SIN lose out

    No member give thanks

  • Alex_upgrade

    alex_upgrade77

    13 Nov, 2015 03:34 am

    I remember the days when Qantas and BA had shared Business and First Lounges in Bangkok before the end of the Join Services Agreement. Once that ended -like in Singapore - BA kept the F lounge and QF kept the J lounge and branded them as their own.

    I checked the BA website and it looks like the BA lounge is staying put it's only open in the early mornings 7.30 - 1030 so probably no use to Qantas passengers.

    Given the size and quality of the new Cathay lounge - as Chris has alluded to - it makes little sense for QF to maintain their own.

    No member give thanks

  • Ryan

    Rhinojames

    13 Nov, 2015 07:38 am

    The BA lounge closed a long time ago in BKK, it allowed the fantastic new CX lounge to evolve from the old CX and BA lounge spaces.

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  • Alex_upgrade

    alex_upgrade77

    13 Nov, 2015 04:49 pm

    Thanks to everyone for the update on the BA lounge. It's been a few years since I passed through BKK.

    Strangely BA still list their own branded lounge in Bangkok on their lounge list on the website, even mentioning the Qantas Business Lounge as a seperate lounge on the list - although the locations for both are identical (given they were located opposite each other).

    Perhaps BA need to update their website?

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  • Jason

    cooper81

    13 Nov, 2015 06:18 am

    A shame.  I really liked the QF lounge.  Out of the OneWorld offerings it was definitely the best (although i've not been to the CX lounge post refurbishment).

    You'd think with all the OneWorld carriers flying in and out of the same terminal that some decent joint provision could be made - BA, Qantas, Malaysian (multiple daily), Qatar (several daily), Cathay (multiple daily), Sri Lankan, Royal Jordanian, JAL, Finnair, S7, Royal Jordanian.  Out of all those airlines only CX, JL and BA operate their own lounge. Louis Tavern and Thai must be making a killing.

    I'm always interested in how the airlines come to these agreements.  For example QF/MH/AY/UL/QR/RJ all direct their passengers to a contracted facility.  Is it because they secure a better entry rate with a contracted facility than another OneWorld carrier?  Under the OneWorld rules a J class punter can use the lounges of any OW carrier.  So say they are flying QF - does that mean they can run up a massive bill for QF by 'lounge hopping' from Louis Tavern to BA/CX/JL lounges?  

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  • loopflyer

    loopflyer

    13 Nov, 2015 05:21 pm

    Well if they make money from 'hopping' I'm guilty. Where there are multiple lounges available I've checked out my options for food, shower, space/quietness mainly.  I agree BKK is one chaotic, busy place, and with the number of OW flights the demand for lounge space is frenetic.  QF made a cruel, cold, calculated by the numbers bean counter decision, not at all based on QF customer satisfaction or wants. Next up: as customers enter the plane QF hands brooms, dust cloths, hoovers to tidy up the cabin whilst the matrons gossip in the galley.

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  • Happy Trails

    Happy Trails

    13 Nov, 2015 06:41 am

    The BA lounge is long gone, with the space being taken over by CX.

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  • CQ

    MEL Traveller

    13 Nov, 2015 10:32 am

    A shame they are closing it, but understandable if there is only one flight. Given most people will have access to CX/EK I don't understand why Qantas haven't defaulted to one of those instead of the CIP lounge?

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  • Mark

    Mightyreds

    13 Nov, 2015 11:33 am

    I agree CQ, it seems crazy not to partner with one of your existing partners!!

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  • cbourl

    cbourl

    13 Nov, 2015 01:32 pm

    No problems here I stick to the TG First abd C lounges  Orchid Spa   SQ and EVA Star Gold lounges   QF is all about denying access and  limiting opportunities   Like MEL-LAX-JFK in substandard QF Business class  - a380  with slant seats (am I onboard a LH A380??)   and deliberately insufficent connect time at LAX  from MEL to JFK  They sure dont want you to even have time for a shower at LAX   Fly American airlines instead   better award redemptions better aircraft  and better lounges   -thats if you have to schlepp an -bord Oneworld :-)))

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  • biggles69

    biggles69

    13 Nov, 2015 01:44 pm

    What about when flying Jetstar to Melbourne, or Singapore. Will Gold and Platinum Qantas members still have access to other One World lounges??

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  • Ryan

    Rhinojames

    13 Nov, 2015 02:23 pm

    I would say the answer is no, oneworld lounge policy only applies when the flight is marketed and operated by any oneworld member airline.

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  • Flyman

    Flyman

    14 Nov, 2015 11:35 am

    Chris, would you mind confirming this regarding JQ- thanks

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  • moa999

    moa999

    15 Nov, 2015 03:26 pm

    Unfortunately I don't think there is anything to confirm - it is clear. No access on JQ... eg. you can't use the BA lounge at SIN either.

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  • Chris Chamberlin

    ChrisCh

    16 Nov, 2015 09:27 am

    biggles, Qantas Frequent Flyers don't ever have access to other Oneworld lounges when flying with Jetstar.

    As the CIP Lounge isn't a Qantas lounge, there's no access for Gold/Platinum unless booked on a Jetstar Business Max ticket or the flight was booked on a QF flight number: http://www.qantas.com.au/travel/airlines/lounge-locations/bangkok/international/associated-lounge-cip-lounge/global/en?loungeCategory=qcLounge

    No member give thanks

  • lm1

    lm1

    13 Nov, 2015 03:48 pm

    Well that's enough for me to fly Business and ignore the discounted QC membership through my employer. The flight to Bangkok was right on my exit row economy / business cut off. Decision made.

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  • loopflyer

    loopflyer

    13 Nov, 2015 03:53 pm

    Enjoyed the BKK Qantas lounge earlier this year whilst traveling on a CX ticket. Quiet, bright, comfortable, nothing overly fancy, but a calm oasis is what I recall. Went to Louis Tavern nearby (do they have a new one?) that was dark and cramped, very busy; then went to CX lounge (not the new one as it was not yet open) and that too was noisy, tight and filled to the rafters.  So another little gem tossed out. Aargh!

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  • lm1

    lm1

    13 Nov, 2015 03:54 pm

    Agreed, a real shame. Wouldn't have thought it was costing them the earth to be there.

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  • Tim Hughes

    TimHughes

    13 Nov, 2015 04:00 pm

    The new CX lounge in the clear OneWorld winner in BKK.  Fresh cooked food rather than reheated QF green chicken curry and satay.  Bar staff on hand to poor, salad bars and more.  Only loss is the showers. The new CX lounge finally has toilets but no shower.  

    It is a big lounge now they have the old BA space.  But it is worry how things will look when a plane load of QF gold and plats turn up at once looking to take over.  There is a CX flight leaving at 1635, 1740 and 1910 most dayts (in the zone of the same time as QF24). Let's hope the CX staff are up todate on OW policies and "lounge full" is not  heard too often.

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  • biggles69

    biggles69

    13 Nov, 2015 04:05 pm

    Try the Emirates lounge at BKK.   It's the classiest of them all, with good food and wine. Not sure about showers, but if the crowd heads to CX its a good alternative.

    Member who gave thanks

    freshthoughts

  • riley

    riley

    13 Nov, 2015 04:41 pm

    There must be multiple EK lounges at BKK. The one I was in recently was small, dark and basic. 

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  • AJW

    AJW

    17 Nov, 2015 01:07 am

    How long ago was that? They have upgraded recently.

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  • biggles69

    biggles69

    13 Nov, 2015 04:51 pm

    Not sure which lounge you were in, but the new Emirates lounge is super luxury;

    156 sq m, Italian marble floors, Rolex Clocks, w-fi, Business Centre,  seating for 136 people (and it does have showers) . Google it for pics.

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  • biggles69

    biggles69

    13 Nov, 2015 05:11 pm

    ... in fact, as QF 24 codeshares with Emirates (as does the later EK flight)  one wonders why they are using Louse and not Emirates in the same way as they used to use QF/BA lounges. The answer must be that CX and EK charge back more per passenger than Loiuse  (you can guess why), so I suggest we stick it up Qantas by NOT going to Loiuse but use other OneWorld lounges.  This is just the latest downgrade to BKK (once the hub for QF 1 London flights, including removal of 1st, premium economy and Melbourne flights.

    I guess this is what happens when you have a bean-counter running the show :(

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  • heyjohnny

    heyjohnny

    13 Nov, 2015 06:06 pm

    yes indeed the louis tavern lounge is very basic. was in there recently early morning.. food consisted of 1 type of cake, 2 types of sanwiches and cracker, whereas qantas had full breakfast ie scrambled eggs etc. louis tavern. dark and crowded. apart from priority pass, ay send there passengers there also.. . then i went to the new cathay pacific lounge. very nice. do noodles etc. everything as mentioned except showers. one would think the one world carriers would do 1 lounge. qatar for example use tg lounges. now that qf is closing, do cathay pacific, or emirates.

    No member give thanks

  • biggles69

    biggles69

    13 Nov, 2015 06:33 pm

    ...  and no Australian newspapers in Louis !  You used to feel half way home when entering a QF lounge. - it was part of the QF experience. The accountants just don't get it - and they wonder why many of us are switching to other airlines. ! We may as well travel cheaper if they treat us like budget passengers. I recently tried HK Airlrines HK-BKK. Business class half the price of CX and lounge (Loius) and excellent business class seating included. Similarly China Eastern Business Class BKK-Shanghai is half the price of Thai, and still earn QF points .  (I'm Platinum QF but running my own business price and service both count . Qantas demand the price, but think they can away without the service. Wrong!!)

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  • Antony

    Antony

    13 Nov, 2015 10:31 pm

    What on earth is Joyce doing to Qantas?

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  • biggles69

    biggles69

    13 Nov, 2015 10:47 pm

    ....    the more I think about this the angrier I get. Joyce does a deal with Emirates which emasculates QF Asian routes, and then doesn't even offer us the Emirates lounge for his code share flight, penny pinching with the vastly inferior Louis lounge.

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  • lm1

    lm1

    13 Nov, 2015 10:50 pm

    Agree with you word for word.

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  • cbourl

    cbourl

    14 Nov, 2015 12:04 pm

    A bit like the new Busniess Class meals   -dont seem any different to me at all - and progressively worse over the past few years  - I get better food on United First domestic  and BusinessFirst domestic   - tasty 3 course meals  

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  • AJW

    AJW

    17 Nov, 2015 01:04 am

     How many airlines can justify their own lounge for a single A330 flight a day? I would prefer they kept the lounge in BKK, but the reality is it isn't sustainable.

     

    What annoys me, which has been echoed elsewhere is why the OneWorld carriers haven't got together to have a single OneWorld branded lounge for all their combined flights instead of sending people off to these 3rd party lounges. The number of OneWorld flights and the way they are spread out throught the day it would make sense.

    No member give thanks

  • thelongroad

    thelongroad

    14 Nov, 2015 04:51 pm

    Would be interested to know if QF platinum members are eligible for entry to either the EK or Louis Tavern lounge when flying Jetstar or Jetstar Asia. Can we please get confirmation?

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  • nixjet

    nixjet

    15 Nov, 2015 12:54 pm

    Yes - given many QFF'rs of varying levels fly JQ often out of BKK what is the rule?  I'm OWP and would be interested for sure.  Also, given QF, EK and BA codeshare with JQ out of BKK what's the story there with lounge access?

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    16 Nov, 2015 09:24 am

    Qantas frequent flyers are never eligible to visit Emirates' lounges when travelling with Jetstar.

    As for Jetstar passengers, you'll get access when flying on a Jetstar Business Max fare, although not by way of your Platinum status unless the Jetstar flight is booked on a QF flight number, as this isn't a 'Qantas' lounge. See: http://www.qantas.com.au/travel/airlines/lounge-locations/bangkok/international/associated-lounge-cip-lounge/global/en?loungeCategory=qcLounge

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  • OWT

    OWT

    4 Jan, 2016 10:21 pm

    Well, I am a QF Platinum and flew from BKK to SIN today on Jetstar with a QF flight number but was refused entry to CIP lounge until 2pm which was useless as my flight departed at 1:30pm.  I rang the Qantas Platinum line as I was boarding and the consultant said he would take a note of it but didn't seem too concerned.  I feel like qantas has abandoned BKK in a big way.

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  • biggles69

    biggles69

    17 Nov, 2015 05:02 pm

    There are 3 Loius lounges at BKK . The largest one is on concourse G with Bus Cl downstairs and First upstairs. I'm writing this from the Bus Cl section. It's spacious but spartan. No Australian (or UK ) newspapers. Buffet includes 2 hot soups and 2 Asian dishes (Rice shrimp and Chiken noodles), plus cellophane wrapped sandwiches, fruit and cakes. Only touch of home is the McGuigan Shiraz as the house pour red, but I suspect that has been listed here for some time!

    No member give thanks

  • Anthony Spasevski

    Zaps1971

    20 Nov, 2015 10:45 am

    Well Done Again Qantas Screwing your members.
    The CIP lounge is crap asked for a shower as you do when you are in BKK and was told sorry sir no shower.

    And what email was sent out to customers about the closure of the lounge @ BKK.

    No member give thanks

  • robwillett

    robwillett

    20 Nov, 2015 01:00 pm

    The Louis Tavern is disgusting and should be embarrassed to call itself "Premium". So this is a no-brainer, CX or EK. Or fly Star Alliance and go with their far sperior lounges in BKK and around the world. What a joke QF. 

    No member give thanks

  • David Hawke

    David1

    20 Nov, 2015 04:14 pm

    I departed Bangkok on the day QANTAS commenced using the CIP lounge. It is no where near the standard I expect of QANTAS. I was NOT impressed. I have been told by QANTAS that one can only use the Emirates lounge if one is flyng on an Emirates aircraft. I am yet to try the Cathay option.

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    20 Nov, 2015 04:20 pm

    Hi David1, what Qantas has told you is incorrect re: Emirates lounge access. As a Qantas business class passenger or Gold, Platinum or Platinum One frequent flyer you can access the Emirates lounges "throughout Australia, Europe, Asia, North Africa and the Middle East, whenever you fly with Qantas or Emirates". https://www.qantas.com.au/fflyer/dyn/flying/tier-benefits#emiratesGold

    Several AusBT sources have visited the Emirates Bangkok lounge this past week when travelling with Qantas and were admitted without issue.

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  • biggles69

    biggles69

    20 Nov, 2015 09:29 pm

    ...    but, Emirates is not actually a One World member, so while they have a special commercial deal with Qantas, you would not be able to access the Emirates BKK lounge if flying Finnair or Malaysian (which use Louis). The only option with those airlines would be CX.

    No member give thanks

  • Cjhay

    Cjhay

    3 Dec, 2015 08:58 pm

    Having just visited the CIP lounge, I'm not sure that couple of sausage rolls and some sweaty cheese sandwiches counts as "gourmet refreshments". I've now relocated to the Cathay lounge a few doors down where they at least have a well stocked bar with more than one choice of red. This shows a lack of judgment from Qantas. They should better understand the expectations of their customers.

    No member give thanks

  • biggles69

    biggles69

    3 Dec, 2015 09:16 pm

    I flew out of BKK last week on Malaysian who gave me a Loius invitation card. I said I would prefer to use the CX lounge and she smiled knowingly, and said no problem. Access was granted with a smile and I enjoyed a glass or 2 of the excellent Chilean wines on offer there.

    No member give thanks

  • pclifto

    pclifto

    26 Feb, 2016 09:00 am

    Not strictly on topic, but [deleted by admin: off-topic]

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  • Chris Chamberlin

    ChrisCh

    26 Feb, 2016 09:36 am

    Hi pclifto, please be reminded of AusBT's published comment policy, specifically:

    We do not censor comments based solely on a point of view but we will delete comments that we consider to be off-topic

    Do feel free, however, to ask your question in our dedicated Q&A section. :)

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  • biggles69

    biggles69

    22 Mar, 2016 10:49 pm

    I flew out of BKK on Finnair recently. They no longer use Loiuse lounge and have switched to CX lounge. Qantas take note!!

    No member give thanks

  • fatnold

    fatnold

    6 Dec, 2016 03:06 pm

    a bit of a grave dig but.....
    can anyone confirm which lounge I can use (if any) at BKK. Flying in QF 23 and then out on Vietnam Airlines(business) to Hanoi?
    QF platinum / OW emerald.
    No member give thanks

  • Tim Hughes

    TimHughes

    6 Dec, 2016 03:34 pm

    QF will want you to use Louis Tavern (a relatively good lounge given it is an airport run lounge.  But skip all that at go straight to the CX lounge
    Member who gave thanks

    blaird

  • biggles69

    biggles69

    6 Dec, 2016 05:18 pm

    Do QF provide arrivals lounge facility? I don't think CX or Louise lounge will accept you when departing on VN. will accept you .    VN is Skyteam so you wont get access there (unless in Business Class.) 
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