Qantas business class upgrade guide

Qantas business class upgrade guide

Nobody likes to fly in economy, so how do you go about getting an upgrade to business class?

There are plenty of myths and also misinformation on how to get a free upgrade, including the classic clunker that you should dress up so you look like somebody who belongs at the pointy end of the plane.

Fact is, the most reliable way to get an upgrade from economy to business class is to use your Qantas frequent flyer points.

Even if your budget only stretches to a seat in cattle class, your Qantas Points can make up the difference – and upgrades are considered one of the best ways to use those points.

The number of points you’ll need depends on the fare you’ve purchased and the distance you’re travelling. Premium economy tickets and flexible fares in economy require fewer points, while discounted tickets command extra and flights that were already booked using points need even more.

For example, a business class upgrade from Sydney to Perth could be yours for just 10,000 points on a flexible fare, 25,000 points on a lower-priced economy ticket or 26,000 points on a flight that had been booked using points to begin with (known as a 'Classic Reward' flight).

Heading overseas? You could be relaxing in Qantas business class from Melbourne to Hong Kong for 25,000-54,000 points, or from Sydney to Los Angeles for between 45,000 and 100,000 points.

(To determine exactly how many points you’ll need for a particular route, use the Qantas upgrade calculator.)

Upgrade requests can be made through the Qantas website, over the phone and even at the airport lounge.

Here's what you need to know to turn those spare frequent flyer points into a much better travel experience for your next domestic or international Qantas flight. 

Qantas domestic business class upgrades

On flights within Australia, all Qantas economy tickets can be upgraded to business class using frequent flyer points, including rock-bottom fares bought during sale periods and also tickets which were already booked using frequent flyer points.

However, just because there's a business class seat left unsold doesn't necessarily mean you can use points to sit there: Qantas limits the number of upgrades available on each flight, and in some cases no upgrades may be available at all.

There may be business class tickets still for sale, but that doesn't mean your upgrade is a 'sure thing'...

Availability of upgrades varies from flight to flight and can often be on a first-come, first-served basis – so you'll want to request that upgrade earlier rather than later to maximise your chances.

Requesting upgrades more than 24 hours before departure

Taking our advice and getting in early? Then jump to the 'Your Bookings' tab on the Qantas website, locate your booking and click the bright red 'upgrade' button next to it.

On the next screen, you can confirm how many points you'll need for your particular upgrade – and if you're happy, just click the 'request classic upgrade reward' button:

This can be done from the moment you book up until 24 hours before your flight's scheduled departure time, and if an upgrade is available on your flight you'll be able to lock it in straight away, with the points needed immediately being deducted from your account.

If an upgrade isn't available, you'll be given the option to register your interest on a 'waitlist' – if more upgrades are made available on your flight your upgrade may then be processed automatically, otherwise, no points will be deducted and you'll remain in your original seat.

Upgrading to domestic business class on the day you fly

Couldn't upgrade online or travelling at short notice? If you already have access to the Qantas Club or business class lounge by way of your Qantas Club membership or frequent flyer status, ask at the service desk for an 'on departure upgrade'.

These cost the same number of frequent flyer points as upgrading online and are available between three hours and 20 minutes before your flight's departure time, subject to availability.

Decided to swap your economy ticket for an A330 Business Suite at the last minute? Easy!

It's a good option to have for travellers who frequently change their plans or who simply feel like rewarding themselves at the end of a productive trip, but upgrading before departure day is still the better plan.

That's because you can take advantage of any increased business class baggage allowance – not possible once you've already dropped your bags off and cleared security – along with the priority security screening channel if you're not already entitled.

Note also that as Qantas usually firms-up its inflight catering orders several hours before departure, upgrading at the last minute can sometimes mean there won't be an extra meal loaded for you: so your boarding pass will often be marked 'catering not assured' and your dining order taken last.

Qantas international business class upgrades

Unlike on Qantas domestic flights, upgrades to business class on international journeys are all on a request-only basis, with the outcome of your request made known closer to departure.

That means you can't book an international economy ticket months in advance and have an upgrade instantly confirmed, as you can within Australia – instead, you can still request your upgrade as early as you like, but it won't be considered until the week you fly.

You also can't upgrade at all from the lowest-priced international economy 'Sale' fares, so while you may spot a bargain and snap it up, know that you won't be able to use points to upgrade unless you purchase one of the higher fare types.

Another critical note: upgrades using Qantas Points are only possible on flights operated by Qantas – that's a Qantas aircraft with a kangaroo on the tail – and on selected LATAM flights between Sydney, Auckland and Santiago when booked under a Qantas QF flight number.

That means it's not possible to upgrade using Qantas Points on Emirates flights or indeed on any other Qantas partner airline including Cathay Pacific, American Airlines and China Eastern, even if you book and fly under a Qantas codeshare flight number.

So then, how does an 'upgrade request' work?

Simply put, Qantas allows frequent flyers of all status levels (including entry-level Bronze) to request upgrades on international flights, but processes those requests in a particular order.

Platinum One flyers are the first to have their requests considered with international upgrades granted up to seven days before departure.

Business class Skybeds, found on Qantas' Airbus A380s and select Boeing 747s

As an added bonus for the airline's top flyers, upgrades requested by Platinum Ones for family members (whether travelling together or separately) also receive the same priority as though the other travellers were Platinum One members too.

Next comes any requests from Platinum members which are approved up to 48 hours before their flight, while Gold, Silver and Bronze frequent flyers follow (in that order) with upgrades confirmed within 24 hours instead.

Again, these upgrades are all subject to availability, so remember that upgrade requests are simply that: a request, which may or may not be successful each time.

Increase your chances with Qantas international business class upgrades at the airport

When requesting your international upgrade through the Qantas website, you’ll notice a checkbox labelled "Please register me for an upgrade at the airport":

While that doesn't increase or decrease your chances of having an upgrade approved within the time frames above, it gives you a second chance if your original request wasn't successful and an upgrade later becomes available.

That covers scenarios such as another passenger cancelling their trip at the last minute, missing their connecting flight or not turning up at all, in which case Qantas may process another points-based upgrade to fill their place in business class.

This is only available to solo travellers but may be granted right up to the boarding gate – in which case you won't be able to enjoy some creature comforts like business class lounge access or an increased baggage allowance, yet the number of points needed is the same as though you were upgraded earlier.

For Qantas Club members and Gold or Platinum frequent flyers who already enjoy lounge access among other privileges, that's probably not a concern, but if you're a Bronze or Silver flyer, it's something you'll want to keep in mind.

You also won't have any say as to where you're seated in business class if you upgrade only comes through at the boarding gate, but if you’re bumped up earlier, the lounge or check-in staff may be able to help you find a better seat.

Bidding real money for a Qantas business class upgrade

Don't have enough frequent flyer points for an upgrade but still want a comfy seat at the pointy end?

You may also be able to pair as few as 3,000 points for domestic flights and 5,000 points for international flights with an offer of actual money for a better seat.

That's done via Qantas' Bid Now Upgrades system – only some bookings are eligible, but if yours is, you'll receive an email from Qantas before you travel with an invitation to make your bid.

Upgrade bids are considered only after all traditional frequent flyer upgrades have been processed, although do trump passengers relying on an 'upgrade at the gate', as above.

Read more: Success strategies for Qantas 'Bid Now' business class upgrade auctions

A few tips…

If you’re lucky enough to land an upgrade, take note that special meals (such as vegetarian, kosher and halal) aren’t guaranteed on your upgraded ticket, so there’s a chance you’ll be stuck enjoying your special economy meal on business class tableware.

You’ll also only earn points and status credits as per the fare you originally paid for – so if you’re bumped from premium economy to business class, your frequent flyer haul would be as if you’d actually flown  premium economy.

One final tip – if you’re waitlisted for a domestic or international upgrade but change your Qantas Frequent Flyer PIN before that upgrade has been approved, you must call Qantas on 13 13 13 and ask the operator to manually update your existing upgrade requests with the new PIN – if you don't, you'll be stuck down the back!

Have you used points or cash to upgrade to Qantas business class? If so, where were you flying to and how early did your upgrade clear?

Chris Chamberlin

Chris Chamberlin (ChrisCh)

[email protected] / @ChamberlinChris

Australian Business Traveller journalist Chris Chamberlin lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

41 Comments

  • Glen Tucker

    Tommytravels

    24 Apr, 2014 12:50 pm

    Managed to get a points upgrade for Singapore to Perth. Wasn't notified at all, had to log in and check myself a few hours before the flight.

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  • Libertyscott

    Libertyscott

    24 Apr, 2014 05:24 pm

    My father was Qantas Silver and got an upgrade from premium economy to business on SYD-HKG and HKG-SYD and was most pleased.  It ended up being his last international trip before he got terminal cancer, which made it all the more special.

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  • Mal

    Mal

    24 Apr, 2014 05:55 pm

    I've had a bit of success with Qantas since they allowed upgrades to be processed much closer to departure. I think they used to close them off the day before the flight but the 'same day' and 'at the lounge' upgrade requests are great for filling seats that would otherwise be empty. Good work on this article Chris and AusBT, nice to see it all laid out clearly in a single place.

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  • Russell79

    Russell79

    24 Apr, 2014 08:56 pm

    Recently in November I got a points upgrade on 3 flight sectors for both my partner and myself. LAX-JFK (23hrs before departure), JFK-LAX (27hrs before departure) and LAX-SYD (QF12, 23hrs before departure) all via text, from a premium economy fare. Felt very lucky to get the upgrade and received outstanding service on all flights. Thank you Chris for the informative article.

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  • dragonfly

    dragonfly

    25 Apr, 2014 03:41 am

    Must say I have been lucky enough to get an upgrade every time I've requested it using points between SYD to LAX or DFW sectors. Have never tried it for Asia or Europe. It has become easier with Platinum status. Even got my chauffeur drive organised in time after getting the upgrade 48 hours in advance.

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  • markpk

    markpk

    25 Apr, 2014 09:35 am

    Like Dragonfly I've had pretty good success getting upgrades from Economy to business on trips to the US. It's pretty much the only time I use my FF points. I am fortunate in that I can choose my port of departure so I can do some research to identify a flight that might have a good surplus of business class seats. 

    Chris, one tip I'd add in relation to international upgrades is that when you go to 'manage my booking' you have the option of requesting an upgrade to business, with a second preference of upgrading to premium economy - so if you miss out on business you should be in a good position to get premium economy. 

    mark

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  • WelloPtGirl

    WelloPtGirl

    2 May, 2014 10:29 am

    Chris, an excellent article with information not readily available elsewhere.  I tried to upgrade on a local flight from Brisbane to Sydney return when I was at the airport but, unless I was a Qantas Club member, they wouldn't do it.  When I was in the UK, I tried again from my laptop, but I didn't even get a reply.  I gave up.  

    Your article has indicated that I should have persisted and I will next time.  Thanks.

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  • Stephen

    seyre

    2 May, 2014 10:32 am

    As a Plat member last year I got a points upgrade from bus to first from MEL to LHR, figured this a good use of points to experience first class as I 'm unlikely to fly first again. I agree with the comments that a points ungrade is only worth using on international. Very useful article.

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  • Brian Williams

    evilbrian

    2 May, 2014 04:39 pm

    The only exception I make to this rule is the morning flight from MEL to PER. Four hours in cattle class with screaming kids, prior to 2 or 3 important metings in Perth is not conducive to sound negotiations later in the day.

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  • aow

    aow

    2 May, 2014 09:32 pm

    ok this comment is a bit dated - but this advice fits perfectly with my experience,  Gold FF, Flew Darwin-Bris - HK-Bris.  Booked flex economy got upgrades on every flight.  Flew Bris-LA-NY-LA-Bris-Darw in PE. Only asked for upgrades LA-Bris-Darw and they came through.  Based on my experience, it is based on a formula and that works - if there is room!

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  • Longreach

    Longreach

    4 May, 2014 06:37 pm

    Chris' articles are always full of good and useful information, but the sad fact is that, with Qantas, fortune always favours the already privileged.

    Thus those most likely to receive upgrades, either free or  points-based, are those who are unlikely to have paid for their tickets from their own pockets - or using points earned from flights for which they didn't personally pay in the first place.

     

     

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  • Geoff Bryce

    por930

    5 May, 2014 01:28 pm

    Yes Longreach, Agree. I have been a member of QC for many years. Unless I used points and stood behind the privileged to pick up the crumbs or I paid the actual J ticket, I'm down the back. In my frequent flying days, my Government department had a policy where we could not accrue points. When they eventually relaxed this rule, I had changed areas, which involved much less flying. So, I am stuck at Bronze, and now retired, planning travel with some 750k points only to find the international award sectors dominated by the privileged. While I appreciate QFF system should favour the people(company) who pays most p.a. but there should be an allowance made for the lower ranked FF, especially with long membership, so we have a better chance. I would like to see:

    10 year member of QC = silver, 20 year member = gold, 30 year member = Platinum

     

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  • pprofpopp

    pprofpopp

    6 May, 2014 09:17 pm

    Thanks Chris, good piece, but doesn't this sadly confirm the hellish system whereby upgrades to BC internationally (and let's face it, those are the important flights, not a 2 hr domestic hop) are just a lottery rather than a points transaction?  I've never forgiven them for downgrading the programme years ago. I know, I need to get over it, but I can't imaging many people planning a big OS trip to Europe or wherever and "hoping" that they'll be upgraded a few days before flying.  Even being Platinum I would not take the current system as any kind of 'guarantee.  Sad

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  • jbaz

    jbaz

    8 Oct, 2014 05:41 pm

    When upgrading from domestic economy to business using points, does this then give you Qantas Club lounge access (Perth) if you are not already a QC member?

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  • LondonAussie

    LondonAussie

    31 Oct, 2014 12:32 am

    Yes

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  • Hugh Magoo

    Hugh Magoo

    21 Oct, 2014 11:44 am

    I have only a Bronze FF card and dont have enough to upgrade to Business for a rtn flight Shg - Syd. I can purchase 20,000 points but only once. any suggestions on how I can upgrade to business for this trip - Im happy to pay.

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  • LondonAussie

    LondonAussie

    31 Oct, 2014 12:33 am

    Call Qantas and speak to them. Depending on what Econ ticket you have purcahsed, you may be able to do a cash upgrade.

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  • Hugh Magoo

    Hugh Magoo

    2 Nov, 2014 09:22 pm

    thanks, I did. And they did. Makes sleeping on a plane worth it with my buddy cpap machine along for the ride

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  • rohannathan

    rohannathan

    14 Nov, 2014 07:29 pm

    Chris (and David Flynn), I LOVE reading your articles as I find them quite infomative.

    I have never won a free upgrade on Qantas but my family and I were upgraded on Sri Lankan airlines from Economy to Business back in 1999.

    I am currently a Bronze FF as all my travel is of a personal nature. I have only travelled for work once domestically and the fares booked by the employer are flexible fares. I thus earned more status credits.

    On my 2 last QF domestic flights I requested and received an upgrade. The upgrade was confirmed on the day/ prior day of the flight via SMS.  One flight was from ADL to Syd and the other from Hobart to Syd.

    I also read your article on how to become to Silver QF member. I'm hoping to do an overseas trip next year to Europe so maybe this will be achievable if I fly with QF. Fingers crossed!

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  • GBRGB

    GBRGB

    7 Oct, 2016 05:37 am

    Your comment around limited seats is interesting. You would have to question why the airline would prefer to have empty seats rather than allow them to be upgraded. I have been on so many flights lately with only one or two pax in business class but no upgrades are offered and my request is still on the waiting list.
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  • WeeWillyWonka

    WeeWillyWonka

    7 Oct, 2016 03:26 pm

    Slightly OT, but can anyone suggest another FF program where you DON'T have to wait to find out if an international upgrade request has come through? I'm sick and tired of playing upgrade roulette with QF.
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  • Keen Poon

    Keen

    7 Oct, 2016 03:46 pm

    As a QFF Platinum One member I've never had a free upgrade from Qantas and I fly A LOT but Emirates have given me quite a few so seems like you have a better change flying Emirates. 

    You'll get it regardless of how you are dressed as long as you are travelling alone and have at least some sort of status. I don't think Qantas gives free upgrades ever.
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  • cloud-9

    cloud-9

    7 Oct, 2016 05:03 pm

    Qantas gave me a free upgrade from LHR to SYD as they had given my pre allocated seat to somebody who had embarked at MAN
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  • HSA

    HughA

    7 Oct, 2016 04:26 pm

    I am normally a VA flyer (Gold) but do have a few QF points.  If I bought a QF economy ticket, does anyone know how to find out if an upgrade is available before purchasing the ticket.  I was told that if classic reward seats are available, then an upgrade is available.  Is this true? If an upgrade is not available I would book VA to enjoy lounge, priority lines and extra baggage.
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  • Agfox

    Agfox

    7 Oct, 2016 06:29 pm

    If I book, say, MEL-HKG-MEL in PE, am I able to apply for an Business Class upgrade for just the return sector before departing from MEL?

    Grateful for any advice, thanks
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  • Keen Poon

    Keen

    2 Nov, 2016 11:25 pm

    Yes you can upgrade just one sector
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  • Agfox

    Agfox

    2 Nov, 2016 11:30 pm

    Thanks, Ken, much appreciated.
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  • John

    akronflyer

    8 Oct, 2016 09:25 am

    I'm Gold with Qantas and have been very lucky with 6 out of 7 flights received the points upgrade
    The one I didn't get I wasn't surprised at which was  from J to F
    and it didn't really matter
    One tip if you don't have international roaming  is to select the notification via email and not text option
    Also if your travelling companion has a higher status than you do get them to request the upgrade
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  • Steve987

    Steve987

    8 Oct, 2016 03:33 pm

    I've never been offered a free upgrade but back in the day an upgrade requested in the lounge was often done without a corresponding points adjustment. Sadly (but fairly) haven't had this happen in a couple of years.

    Semi agree re upgrades only being worth it on international, though have been known to do a 5000 point melbourne Sydney upgrade, especially after an 8000 reward comes in and the flight is in a 330!
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  • pprofpopp

    pprofpopp

    8 Oct, 2016 03:47 pm

    Another Irony,. I love Qantas (Plat for years) but have only been offered one International upgrade to BC with Qantas in over 20 years. Now that we fly Emirates QF codeshare direct from Adelaide, I have had 3 sector upgrades to First Class in about 6 flights with Emirates.  Just amazing.
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  • pprofpopp

    pprofpopp

    8 Oct, 2016 03:47 pm

    Another Irony,. I love Qantas (Plat for years) but have only been offered one International upgrade to BC with Qantas in over 20 years. Now that we fly Emirates QF codeshare direct from Adelaide, I have had 3 sector upgrades to First Class in about 6 flights with Emirates.  Just amazing.
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  • mitchimus

    mitchimus

    9 Oct, 2016 07:38 pm

    I've managed to get upgraded pretty easily most of the time over the past decade. Had quite a few free upgrades both domestic & international including multiple sin-lhr, lax-syd. Had good success with points upgrades as well. Could be that I had about 13 years plat and a couple of p1. Didn't notice any reduced success when dropped to lifetime gold. Last international points upgrade was lhr-Syd from bus to first in June.
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  • Steve987

    Steve987

    10 Oct, 2016 09:38 am

    Half your luck! I am only 3rd year platinum (and not close to P1). Maybe in a decade or so... :)
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  • Brett Thomas

    basby76

    17 Apr, 2017 12:00 pm

    unless you earn 3600 status credits (2400 of those on a qantas flight) in a year, good luck getting platinum one ;)
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  • BNE0077

    BNE0077

    12 Oct, 2016 11:01 am

    I'm on QF 15 on Friday 14 October. Flight load in Business is light.  First-time points upgrade request as a Plat and it came through at T-60 which was a pleasant surprise given the usual 48 hour notification period for Plats. Previous points upgrade as a Gold 5 years ago came through about 5 hours before on the same flight and QF 16 on the way back. The new system works as that is 2 out of 2 for me.
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  • LoveToFly

    LoveToFly

    31 Jan, 2017 09:25 pm

    Hi all,

    Just a quick one if i could. Have a MEL - SFO flight coming up for work, due to J being 10K i can only get approval for Premium Economy. I wanted to check peoples experience or knowledge on whats a more successful route for J class upgrades, MEL - LAX or SYD - SFO. My thoughts would be MEL - LAX due to the A380 and also more flights as a whole to LAX. Any help would be appreciated.

    Regards, LTF

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  • LoveToFly

    LoveToFly

    31 Jan, 2017 09:26 pm

    I meant to add that I am a QF Platinum
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  • LoveToFly

    LoveToFly

    1 Feb, 2017 08:37 pm

    any help or thought?
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  • Brett Thomas

    basby76

    17 Apr, 2017 11:58 am

    Being Platinum sure helps with upgrades. Upgraded myself and girlfriend to Business class from Bangkok to Sydney for only 50,000 points. Pretty sure I was on a sale fare too, as I had to pay for flights from BKK to SYD, SYD to CNS then CNS to PER, so I was being cheap :)
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  • Brett Thomas

    basby76

    17 Apr, 2017 12:03 pm

    get upgraded a lot at the gate when going to work, on the short flight from Perth to Newman, which in a way sucks because i usually feed at the Qantas lounge before flying out, food in economy is terrible these days. First world problems.
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  • keips

    keips

    17 Apr, 2017 01:57 pm

    I was QF silver when I requested upgrade on future MEL-LAX flight. I will be QF gold next month - should I cancel request and redo it once I become gold or will the upgrade system recognise my new gold status so that I have higher chance of upgrade? 
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  • signal

    signal

    17 Apr, 2017 02:37 pm

    I have had a few upgrades on points to business and usually find out when my points are deducted before Qantas notifies me.
    So keep an eye on your points balance.
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  • alan burniston

    Notsinrub

    17 Apr, 2017 03:40 pm

    Ive been a QC member since 1997 and have never scored a upgrade I have a SYD - HGK in BC coming up maybe I should try for a upgrade to First Any tips? Oh iam QFF silver 
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  • alan burniston

    Notsinrub

    17 Apr, 2017 03:53 pm

    Whoops just looked and there are no first class seats on this flight
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  • LJC

    LJC

    19 Apr, 2017 05:44 pm

    I was lucky enough to have my upgrade requests granted both ways on a short trip to London several years ago, which made a huge difference to my long-distance quick trip as I was exhausted on departure and able to sleep on the plane both there and back, and then go straight back to work when I returned.  Qantas International Business Class is brilliant, and I wrote and thanked them for the unexpected upgrades.   I very much wish Qantas would put larger planes on the Perth to Singapore route, where Business Class is disappointingly just like domestic economy class. Our Singapore clients prefer to fly Singapore Airlines when they can, because of this.
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  • russell

    russell

    24 May, 2017 08:58 am

    I was given a poins upgrade once right up to when I was already seated in my Economy seat on a flight from Manila to Sydney.  Managed to sit in my Business seat and be offered a glass of champagne before I was told to go back to my original seat as the J pax had turned up wondering why I was in his seat. Somewhat embarrassing...
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  • highflyer

    highflyer

    25 May, 2017 11:24 am

    Recently opted in to upgrade a family member on QF 1 SYdney to London via Dubai. When upgrading on the manage bookings page, it only allowed the option to upgrade the whole flight from Sydney to London. When they checked in at Sydney they were not successful in being upgraded. Disappointed they accepted their fate... However when they arrived in Dubai, they were upgraded on the second sector to London which was a delightful surprise. Does this often happen?
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  • Steve Napier

    Steve Napier

    17 Jul, 2017 03:56 pm

    Excellent advice re PIN change. 
    "One final tip – if you’re waitlisted for a domestic or international upgrade but change your Qantas Frequent Flyer PIN before that upgrade has been approved, you must call Qantas on 13 13 13 and ask the operator to manually update your existing upgrade requests with the new PIN – if you don't, you'll be stuck down the back!"

    I just spoke to Sally in the QF Call Centre (Hobart) & while she was unaware that this would affect my existing UPG requests (PE to J MEL-LAX & return) after I mentioned that I read about it in ABT, she went & checked with a colleague, & confirmed that it would affect them. 
    Sally, much to her credit, re-entered the upgrade requests again but would be in the queue as of today instead of my original request date 7 March 17. 

    So, thanks, ABT. Fingers, Toes, Ears & Eyes crossed for at least 1 upgrade. 

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  • aeromedic

    aeromedic

    2 Aug, 2017 11:03 pm

    Unfortunately, Qantas provides seats for Qantas staff and their families. Tried to upgrade from premium economy to business and was unsuccessful.  Yes, I am bronze but QC though. Sector was HKG/MEL and travelling with my wife and used the website, asked again at check in and still no.
    Lining up to board and saw an aquaiintance who worked for Qantas walking straight into business class with HIS wife, so go figure. I thought QF staff were behind commercial in the pecking order.
    Complaining got me nowhere but disappointment.
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  • Chris Chamberlin

    ChrisCh

    3 Aug, 2017 08:11 am

    Hi aeromedic, the difference here is that Qantas doesn't necessarily unlock every single seat in the cabin to people who are upgrading using points - whereas staff travellers eligible for business class can be assigned the last business class seats at the boarding gate, after Qantas has accepted any points upgrades at its discretion.
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  • DanielW

    DanielW

    21 Aug, 2017 10:40 pm

    Any advice how to do the upgrade request using the Qantas app? 
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  • kamere

    kamere

    8 Sep, 2017 10:57 am

    Thanks for the tips. I've had great success with my upgrades to business over the years and sometimes even get it at the gate. I always buy the cheapest econ or p.e fare but I'm mostly a solo traveller though and gold. 
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  • Jonathan Noonan

    Jon N

    3 Nov, 2017 09:05 am

    Has there been a change to the domestic upgrade policy recently? The T&C's (specifically 16.2.2) state that domestic upgrades will be awarded in order of status (as opposed to first come first served).
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  • Ashley Gordon

    Hilton

    17 Nov, 2017 03:59 pm

    I find it strange that people complain they don't get free upgrades or points upgrades when they want one. All this served with the usual Qantas-bashing as a side dish. You want guaranteed business class? Simple: pay for it! There, done, no problem. You don't have to employ strategies to get the seat either - just book it. Here is something else - when I pay for Business Class (and I'm self employed so it is me that pays even on business trips) I don't actually like people getting the same service and seat for a fraction of the cost. Would you? Finally, why complain about upgrades extended to the 'privileged few' - that's the whole point of a frequent flyer program, which is what makes points upgrades possible in the first place.
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If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.

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