Oneworld’s new brand, app platform puts focus on business travellers

Oneworld’s new brand, app platform puts focus on business travellers

With snappy new branding and app-based smarts, the Oneworld alliance is sharpening its appeal to globe-trotting business travellers hopping between its 13 member airlines.

Those seamless connections which travellers always wish for – along with alliance-based creature comforts such as lounge access and more generous baggage allowance – are behind Oneworld’s new Travel Bright tagline and brand identity as well as a new platform for sharing data between each airline’s individual apps.

“We’re not trying to communicate to the entire universe of people who are flying on our member airlines (but to) a small but very important subset of those,” said Oneworld CEO Rob Gurney, “to business travellers who have need to travel on more than one airline.”

Oneworld's new Travel Bright branding takes the alliance in to its third decade

As an alliance, “there’s an enormous amount of low-hanging fruit in things that we can do far more efficiently and effectively,” Gurney told Australian Business Traveller on the sidelines of a press conference in London to mark the alliance's 20th anniversary, which led with news that Oneworld would open its own network of lounges at key airports around the world starting later this year.

“We don’t think we are in a bad place but we think we can be much better – the fact that our most valued customers don’t always understand the benefits (of Oneworld), we’ve got to do a better job of communicating those.”

Central to this is a new data exchange pipeline capable of sending data for connecting flights to airline apps.

Passengers booked on connecting flights with Oneworld airlines will eventually be able to check-in, preselect their seats, obtain boarding passes, get advice on lounge locations and priority security lanes, track baggage and receive flight updates all through a single airline’s app, rather than having to load, log into and switch between several apps at different stages of the journey.

In the case of a passenger flying with Qantas from Sydney to Los Angeles, and then with American Airlines from Los Angeles to Chicago, “a gate for your flight to Chicago would not have been assigned when you leave Sydney,” Gurney explained.

“What this platform will enable, assuming you have checked in on the Qantas app, is that on arrival at LAX you’ll get push notations within the Qantas app advising what gate at LA your American Airlines flight is departing from.”

There’s no fancy name for the system, which is intended to be invisible to passengers, but within Oneworld it’s been dubbed Carrier Connect.

Cathay Pacific and Qatar Airways have already implemented Carrier Connect, and Gurney said that other Oneworld member airlines will hook into the hub in the next 12-18 months.

Travel Bright aims to put a new spin on how travellers see airline alliances

That, in turn, leads to Oneworld’s fresh new look and Travel Bright brand booster.

“This platform is right at the essence of Oneworld,” Gurney told Australian Business Traveller.

“We’re a brand that symbolises a coalition – if you think about brands like Mastercard and Visa, you can have different bank cards but the fact that it’s a Mastercard or Visa card means there is a form of universal acceptance."

“That’s kind of where Oneworld is today, it implies a coalition, so what we really want to do is try and drive it to more of a ‘force multiplier’ and move it alone that value curve, a bit like ‘Intel Inside’, where it means there is a little bit more (under the surface).”

David Flynn travelled to London as a guest of Qantas and Oneworld. 

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

9 comments

  • ScottB

    ScottB

    4 Feb, 2019 12:29 pm

    “there’s an enormous amount of low-hanging fruit in things that we can do far more efficiently and effectively”

    Mandating members through-check to other oneworld operated flights on different PNRs (assuming MCT is met) would be a good start.
    Members who gave thanks

    quantumreality, spasquarelli

  • Ian Ian

    quantumreality

    4 Feb, 2019 12:41 pm

    I so agree! Sometimes it is difficult to book an itinerary with one PNR and transfer in certain airports are not straight forward or even clear (Jakarta airport is an example). Seamless check through is almost essential.
    Member who gave thanks

    spasquarelli

  • dm12

    dm12

    4 Feb, 2019 12:57 pm

    Agreed, esp if you book one leg with points on a 1world carrier and pay $$ for the other.

    If BA can’t check through their own baggage how will they check through to/from another carrier?
    Member who gave thanks

    spasquarelli

  • Jay

    ausJCP

    4 Feb, 2019 12:50 pm

    "Travel Bright" - Sounds like they used one of those funny meaningless slogan generators.
    No member give thanks

  • Guy Thompson

    UA1kGuy

    4 Feb, 2019 01:02 pm

    Through check baggage within the alliance regardless of ticket numbers is essential (and easy on Star*alliance)
    Come on One World ......!!!
    Member who gave thanks

    spasquarelli

  • profcarrousel

    profcarrousel

    4 Feb, 2019 06:53 pm

    If they can they can sort out the checked through baggage that would be a great start. Then maybe they could look at the disparity in lounge quality.
    No member give thanks

  • Vik Jay

    MarkivJ

    5 Feb, 2019 03:08 pm

    Which app is this? I just found the regular not so useful oneworld app on the Apple store?
    No member give thanks

  • Himeno

    Himeno

    11 Feb, 2019 09:48 pm

    They are saying you'll be able to get data that would normally require the operating carriers app, from your home carriers app.
    ie, get data for AA2, when connecting from QF93, in the QF app instead of having to open the AA app.
    No member give thanks

  • Himeno

    Himeno

    11 Feb, 2019 09:52 pm

    If they are going to do this, well, Qantas had better fix their app.
    No member give thanks

Guest

20 Apr, 2019 02:57 pm

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