How the Qantas Frequent Flyer 'overhaul' will affect you

How the Qantas Frequent Flyer 'overhaul' will affect you

Qantas is embarking on a year-long overhaul of its loyalty scheme, but it all boils down to those points-based 'reward' seats – and the long-awaited launch of Lifetime Platinum status for the very very frequent flyer.

The bottom line? There'll be more seats up for grabs, with 'carrier charges' on most international Qantas flights reduced by as much as half.

Fewer Qantas Points will be needed to book an economy seat on international flights, although you'll need more Qantas Points to snare a seat in premium economy, business class and first class – and more points to upgrade, too.

Framing all of this is a revamped website which the airline says will make it easier to find and book those points-based trips. It's a work-in-progress which will eventually put a full year's worth of reward seat availability just a few mouse-clicks or finger-swipes away. The first component of this – a streamlined My Account page on the Qantas website – is now live.

New to the mix: a Qantas Points Club to recognise members who earn most or all of their points on the ground as 'frequent buyers' rather than frequent flyers.

Here’s our breakdown of what’s changing in the Qantas Frequent Flyer world, and how it affects you.

Qantas Lifetime Platinum frequent flyer status

Crowning its existing Lifetime Silver and Lifetime Gold frequent flyer tiers, Qantas will introduce Lifetime Platinum status in September 2019.

But pocketing that shiny card won't come easy: you'll need a whopping 75,000 Qantas status credits to your name.

Read more: Qantas launches Lifetime Platinum Status

More reward seats released for frequent flyers

Just about every Qantas Frequent Flyer member knows the pain of trying to find a reward seat which they can 'buy' with their Qantas Points.

Qantas promises to earmark some five million seats on Qantas domestic and international flights each year, with "up to 30%" more premium economy, business class and even first class seats to popular destinations such as Singapore, London, Los Angeles and Tokyo.

In addition, there's between three and five million seats on partner airlines – including an extra one million seats largely allocated through newly-minted partner airlines Air New Zealand, Air France, KLM and Bangkok Airways – opening up reward flights across New Zealand, South East Asia and Europe.

Read more: Qantas unlocks reward flights on Air New Zealand, Air France, KLM

Qantas ‘carrier charges’ reduced on reward bookings

Qantas has come in for plenty of criticism over the self-imposed ‘carrier charges’ levied on points-based bookings – fees which sit on top of government taxes and airport charges.

The airline is reducing carrier charges on most international flights, except for New Zealand and some nearby South Pacific locations, at a claimed rate of "up to 50%".

The reduced rates kick in from today on international economy reward flights, and for bookings made from September 18 2019 on international premium economy, business class and first class reward flights (the delay is tied in with the increase in the number of points required for those premium bookings).

Here’s an example of how the total amount payable in taxes, fees and carrier charges will change for points-based premium cabin bookings on two popular routes:

Route (return)

Premium economy (today)

Premium economy (at 18/9/19)

Business & first class (today)

Business & first class (at 18/9/19)

Sydney-London

$924

$664 (-$260)

$1,284

$904 (-$380)

Melbourne-LA

$793

$603 (-$190)

$943

$703 (-$240)

The savings for international economy class flights are less pronounced: expect a drop from $564 to $484 in taxes, fees and charges on a Sydney-London return trip, and $513 to $393 round-trip between Melbourne and Los Angeles.

Swings and roundabouts for points-based bookings, upgrades

The number of Qantas Points needed to book an international economy class fare will drop "by up to 10%" as of today. But if you'd rather travel in more comfort, it'll cost you "up to 15%" more points as of September 18, 2019.

Here's how that shakes out on the two key routes of Sydney-London and Melbourne-Los Angeles, based on round-trip travel.

Cabin class / route

Sydney-London

Melbourne-Los Angeles

First class (today)

384,000 Qantas Points

288,000 Qantas Points

First class (at 18/9/19)

433,800 Qantas Points

325,600 Qantas Points

Business class (today)

256,000 Qantas Points

192,000 Qantas Points

Business class (at 18/9/19)

289,200 Qantas Points

216,800 Qantas Points

Premium economy (today)

192,000 Qantas Points

144,000 Qantas Points

Premium economy (at 18/9/19)

216,800 Qantas Points

162,600 Qantas Points

Economy (previously)

120,000 Qantas Points

90,000 Qantas Points

Economy (from today)

110,400 Qantas Points

83,800 Qantas Points

Domestic routes will be affected too, with transcontinental treks to Perth seeing the highest increases. All domestic routes will fall into one of these three categories. 

Cabin class / route length

(Figures in Qantas Points)

Short

(e.g. Sydney to Melbourne)

Medium

(e.g. Perth to Darwin)

Longer

(e.g. Melbourne to Perth)

Business

(currently)

16,000

24,000

36,000

From 18/9/19

18,400

27,600

41,500

Premium

(currently)

-

-

27,000

From 18/9/19

-

-

31,000

Economy

(unchanged)

8,000

12,000

18,000

Also changing: the cost of an upgrade is also set to rise "by up to 9%" when requested from 18 September 2019.

This will impact longer international flights the most, with an economy to business upgrade on Sydney to London increasing from 120,000 points to 130,800 points, and discount business-to-first upgrades on the same flights needing up to 81,700 points, up from 75,000 points.

Here is a summary for classic upgrades on domestic routes from economy to business. Not included in this table are upgrades to premium economy on QF9/10 domestic sectors or upgrading from a classic reward economy fare, both of which will need more Qantas Points as well.

Cabin upgrade

(Figures in Qantas Points)

Short

(e.g. Sydney to Melbourne)

Medium

(e.g. Perth to Darwin)

Longer

(e.g. Melbourne to Perth)

Economy to Business

(currently)

10,000 (Red e-deal)

5,000 (Flex)

17,500 (Red e-deal)

7,500 (Flex)

25,000 (Red e-deal)

10,000 (Flex)

From 18/9/19

10,900 (Red e-deal)

5,400 (Flex)

19,100 (Red e-deal)

8,100 (Flex)

27,200 (Red e-deal)

10,900 (Flex)

Popular Oneworld Classic Flight Rewards, which are typically used to book around-the-world journeys with Qantas and its Oneworld partner airlines, will also increase. In first class, the cost will rise from 420,000 to 455,000 Qantas Points, and in business class, from 280,000 to 318,000 Qantas Points.

(A previous version of this story listed that these round-the-world rates were not changing. This was based on incorrect information supplied to Australian Business Traveller by Qantas Loyalty.)

What hasn't changed...

Qantas' decision to trumpet all this as "the biggest overhaul to the airline’s loyalty program in its 32 year history" sparked plenty of speculation and kicked the rumour mill into overdrive, so let's set the record straight.

The Qantas Frequent Flyer scheme isn't adopting the demand-driven 'dynamic pricing' model adopted by several international airlines, where the number of points needed for a reward ticket vary from flight to flight.

Qantas confirms there will be no change to the number of status credits needed for Qantas Silver, Gold, Platinum or Platinum One, or to the benefits these tiers provide; nor to the qualification levels for Lifetime Silver or Lifetime Gold (which remain pegged at 7,000 and 14,000 status credits, respectively).

Double Status Credits promotions won't disappear: some will continue to be targeted to individual members, while others will remain open to all Qantas Frequent Flyer members.

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

92 comments

  • ajd

    ajd

    20 Jun, 2019 10:37 am

    > Finally, there will be no change to the popular Oneworld Classic Flight Reward package, which is typically used to book around-the-world journeys with Qantas and its Oneworld partner airlines at appealing rates such as 420,000 Qantas Points in first class and 280,000 Qantas Points in business class.

    That does not appear to match the updated reward table, which increases 280k -> 318k and 420k -> 455k.

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    20 Jun, 2019 11:47 am

    Qantas provided us with incorrect information on that yesterday. Article updated.
    No member give thanks

  • fxdxdy

    fxdxdy

    20 Jun, 2019 10:49 am

    75,000 Credit points for lifetime platinum! Some captains would have trouble reaching that many status points if they could earn them each time they were at the controls.
    No member give thanks

  • Keen Poon

    Keen

    20 Jun, 2019 12:24 pm

    You’d probably have your own private Lear Jet if you were clocking up that many miles.
    No member give thanks

  • Gweyer

    Gweyer

    20 Jun, 2019 02:07 pm

    So let’s get this straight, the marketing geniuses at Qantas thought members would be impressed with them touting an unattainable 75,000 points earned level for lifetime platinum? By my maths that’s being a Qantas Platinum One level member every year for over 20 years?
    Is there anyone in their marketing team who can count? What would the total dollar spent number be to earn this status? Marketing team once you’ve dusted off your calculators - when last we’re you in a Qantas first lounge? Seriously.....
    All they have succeeded in doing is alienate both loyal platinum and platinum one members.
    Member who gave thanks

    gary f

  • getluv

    getluv

    21 Jun, 2019 12:42 am

    But LTP wasn’t an option for you a few days ago. Nothing has changed for you.
    No member give thanks

  • Rotate

    Rotate

    20 Jun, 2019 02:59 pm

    prob easier to source unobtanium in bulk...
    No member give thanks

  • Joe

    Joe

    20 Jun, 2019 10:59 am

    Mr Joyce 75000 SC’s for lifetime platinum is an unattainable insult. So sure in writing LTP exists but read the small print... unattainable for the vast vast majority. What a farce.
    Members who gave thanks

    moa999, Brianey, gary f

  • John Phelan

    John Phelan

    20 Jun, 2019 11:05 am

    But that's exactly the point - it's supposed to be attainable by only a very few.
    Members who gave thanks

    BJP89, David P

  • 11sjw

    11sjw

    20 Jun, 2019 11:12 am

    Well they're not just going to give that out easily.
    No member give thanks

  • wayne anstey

    john wayne

    20 Jun, 2019 11:04 am

    I repeat when platinum life did exist for that short period it was only 28000sc. extraordinary to jump to 75k.
    No member give thanks

  • GregXL

    GregXL

    20 Jun, 2019 11:16 am

    When was that ?
    No member give thanks

  • Tim Johns

    Johns

    20 Jun, 2019 11:05 am

    So actually not as horrible overall as it could have been... given QF record for "enhancements" and the trend with other FF programs in last 12 months.
    No member give thanks

  • Tim Carter

    Biggles1967

    20 Jun, 2019 11:06 am

    Stupid and almost unattainable level of SC for lifetime platinum. Even 50,000 would be a huge ask....a stunt from Qantas right there and really just produces bad blood for most travellers. The rest, well eh - not much to see really. We knew they were going to slug us one way or another - more points again for premium seating requests. Who would have thought......
    No member give thanks

  • John Phelan

    John Phelan

    20 Jun, 2019 11:14 am

    A small increase in points, but a substantial decrease in the cash co-payment. QF did some research earlier int he year (some AusBT readers were involved) and the question they asked was whether people would prefer more points+lower cash or vice versa. We now know which side won!
    No member give thanks

  • anonymous

    anonymous

    20 Jun, 2019 11:38 am

    It is very easy for them to raise the cash surcharges again at any time in the future.
    No member give thanks

  • GregXL

    GregXL

    20 Jun, 2019 11:08 am

    Does the cut in date for point changes on international flights mean bookings made before 18 Sept for flights anytime after that will be at the current rates ?
    No member give thanks

  • Brandon Loo

    Brandon Loo

    20 Jun, 2019 11:12 am

    Economy rewards will require less points and less surcharges effective immediately.

    Premium rewards will have higher points and less surcharges from 18 September 2019. Bookings made from now to then will still be at the old rates for both points and surcharges.
    No member give thanks

  • wayne anstey

    john wayne

    20 Jun, 2019 11:10 am

    If you can get to 75K sc you certainly don't care about the lifetime level awaitin g you.
    No member give thanks

  • Aidan

    Aidan

    20 Jun, 2019 11:32 am

    I'm happy with more award space opening. The points increase are modest (for business class), if in return it's much easier to get availability.
    Will see how my Bronze for life status gets impacted in the coming months.

    I'm surprised they haven't launched more ways to get status, either by increase in Qantas spend in other categories or to burn points on their Qantas retail store. I would think they want to incentify points use on the lowest value products such as the retail store.
    No member give thanks

  • anonymous

    anonymous

    20 Jun, 2019 11:41 am

    It would be impossible to confirm if they will in fact release more award space. Could be an empty promise for all we know.
    Member who gave thanks

    spasquarelli

  • Satoshi Takayama

    Michael Kao

    20 Jun, 2019 12:25 pm

    Agree. Like when Cathay Pacific devalued they promised 20% increase in award seats. I haven't seen them yet.
    No member give thanks

  • Sophia Pasquarelli

    spasquarelli

    20 Jun, 2019 01:50 pm

    Agree it will very interesting to see if at 10am on the 353 day (or ?365 day from 18/9) prior magic day of release to see if anything changes in J.
    No member give thanks

  • born2fish

    born2fish

    20 Jun, 2019 03:16 pm

    Agree - it's easy to say they will increase redemption availability across the network by XX seats, but the devil is in the detail. There really is no way to validate that, and comes down to what routes and dates they have extra seats available on.
    No member give thanks

  • Meridiengroup

    Meridiengroup

    20 Jun, 2019 11:14 am

    A true enhancement would have been to earn SC's and points on rewards bookings. After all, the airline is getting paid for them with the QFF points currency.

    And, while they are at it .. if upgrading on points (QFF currency) the earn should be equal to the upgrade class for points and SC's.

    Now, that would be enhancing!
    Member who gave thanks

    spasquarelli

  • Steve Napier

    Steve Napier

    20 Jun, 2019 11:16 am

    75K SC for LTP?????
    I wonder how many pax are close to that?

    Member who gave thanks

    spasquarelli

  • Yvan J Drake

    MRYJDrake

    20 Jun, 2019 11:29 am

    Hundreds, not thousands.
    No member give thanks

  • jrfsp

    jrfsp

    20 Jun, 2019 03:59 pm

    Most are in care homes...
    No member give thanks

  • Neil Jeram

    Nick Sydney 64

    20 Jun, 2019 11:18 am

    Hit Platinum status for the first time but will drop back to Gold. I get what I need from the LAX, DFW, SIN HK and LHR lounges at Gold anyway. With self serve these days at check in it hardly merits stretching for Plat and as for Lifetime Plat....
    No member give thanks

  • Sam Mlynarz

    Mlynarz

    20 Jun, 2019 11:20 am

    Lifetime platinum.. it's simple... Melb-Syd-Melb in economy every working day (240 -public holidays) for 16.25 years.... Looking at prices of about $325 return... a cool $1267500. I wonder if this is the equivalent amount of flying as BA gold for life?
    Member who gave thanks

    Zaps1971

  • cloud-9

    cloud-9

    20 Jun, 2019 05:44 pm

    Just looked. BA LHR/CDG is about £150 return. Much cheaper!
    No member give thanks

  • David Chan

    DavidChan

    20 Jun, 2019 11:22 am

    I've been P1 for the past 5 years and I thought I was an important customer. Just shows how wrong you can be....

    No member give thanks

  • John Phelan

    John Phelan

    20 Jun, 2019 11:27 am

    You are an important customer, because you fly a lot and bring in good revenue. But when you cease flying a lot, you cease to be as important. That's just commonsense.

    What were you expecting?
    No member give thanks

  • David Chan

    DavidChan

    20 Jun, 2019 12:18 pm

    Yes I know. But on that logic they should never introduce Lifetime Platinum at all since after 20 years of P1 I will cease flying and then also cease to be important.
    No member give thanks

  • Luciano Schettini

    Divemaster93

    20 Jun, 2019 11:29 am

    Last week I booked Sydney Rome return in Business on Singapore: 232,000 points and only $210 in fees. QF is still lagging behind ….in the jet stream of SQ and other airlines!!!!
    No member give thanks

  • Marcus

    desafinado74

    20 Jun, 2019 01:19 pm

    I agree. SQ, Qatar, ANA, JAL, Emirates leave QF for dead.
    No member give thanks

  • Aidan

    Aidan

    20 Jun, 2019 03:16 pm

    I feel ripped off now with fee from Qantas.. Haha.
    No member give thanks

  • Tanya Bishop

    TanyaB61

    20 Jun, 2019 11:31 am

    I’m getting ready to potentially book a Oneworld Classic Award in J - will book before Sept 18 to fly next year. Will I be charged 280,000 or 318,000?
    No member give thanks

  • hutch

    hutch

    20 Jun, 2019 11:54 am

    If you book it before Sept 18 it will be 280,000.

    If you make changes after that date... not sure.
    Member who gave thanks

    TanyaB61

  • Alan Su

    alansu

    20 Jun, 2019 11:40 am

    Looks like the QF booking page no longer displays points/SC earn, and the earning calculator is down too. Here's to hoping the earning table doesn't get quietly 'enhanced' at 12.30pm while everyone is out to lunch..
    No member give thanks

  • Alan Su

    alansu

    20 Jun, 2019 11:59 am

    Both back up now. Seems to just be their calculation service that was down. No changes to SC/points earn for now it seems.
    No member give thanks

  • Anthony Spasevski

    Zaps1971

    20 Jun, 2019 11:41 am

    Smart Marketing Qantas, The light at the end of the tunnel just just got darker again..
    Im quite happy with my Qantas Gold life membership.
    No member give thanks

  • moa999

    moa999

    20 Jun, 2019 12:04 pm

    Exactly it's an encouragement for those on 40k racking up 5k per year.
    Less so for those on 15k just making Plat requal each year.

    But at least it's now an option, and achievable for a few
    No member give thanks

  • Brian

    Brianey

    20 Jun, 2019 11:46 am

    For lifetime Platinum 1, if my maths are right - about 25 continuous years of Platinum 1..
    I have been a QFF for 25 years, have 25,000 lifetime status
    But currently am Platinum and PPS Club, so that might tell a story.
    No member give thanks

  • David White

    davidW

    20 Jun, 2019 12:00 pm

    Agree the 75000 SCs for LT platinum is a farce
    I have been FF member for 29 of 32 years majority as Platinum and have 31443 SCs (over twice LT gold) at 73 yrs old I have probably another 4000 likely points
    This 75000 requirement is no reward for loyalty it’s just egregious marketing BS

    No member give thanks

  • Suzanne Cromie

    SuzanneCromie

    22 Jun, 2019 05:18 am

    Absolutely true, a slap in your face. Olivia Worth needs to be frog marched out. She does not understand loyalty, probaly came from her partners backstabbing in Labor Caucus.
    No member give thanks

  • Suzanne Cromie

    SuzanneCromie

    22 Jun, 2019 05:20 am

    So outraged, I wont fly Qantas again unless I have to. Already have lifetime GOLD. But this is the final straw. The service is poor and getting worse in Business anyway.
    No member give thanks

  • Anthony Spiteri

    anthonyspiteri

    20 Jun, 2019 12:14 pm

    Think we have missed this

    The cost of an upgrade is also set to rise "by up to 9%" when requested from 18 September 2019.

    So we will be paying more for upgrades with points as an offset for Qantas to give away more economy seats.
    No member give thanks

  • petdav

    petdav

    20 Jun, 2019 12:22 pm

    75000 status credits for Lifetime Platinum status, what an absolute insult to those who showed loyalty to Qantas in the past, particularly when they had a choice of which airline they flew, some of which I know provided better service and overall experience.
    Member who gave thanks

    Brianey

  • peteshep

    peteshep

    20 Jun, 2019 12:50 pm

    Perhaps LTP should have been 42k - triple lifetime gold, and then still a stretch but at least attainable by people who have obtained platinum for a long time (or make it 28k but also a rule that you must have been platinum for at least 10 years as well). 75k should be lifetime Platinum One (perhaps that’s the “unpublished” benefit part).
    No member give thanks

  • V Champion

    Vulch

    20 Jun, 2019 12:52 pm

    So, the key change is it will cost MORE points to fly in any sort of comfort.
    Thanks Qantas.
    Members who gave thanks

    Brianey, anthonyspiteri

  • John Phelan

    John Phelan

    20 Jun, 2019 01:21 pm

    ...AND substantially less money. They did some research earlier this year and it seems the majority of respondents said they would be happy to have a small increase in points cost provided that the dollar co-payment was reduced. Give and take.
    No member give thanks

  • Private Pilot

    Private Pilot

    20 Jun, 2019 04:44 pm

    Yes...YOU give, and QANTAS takes.
    The things that matter to me are not adressed well by QANTAS...for example, as a gold member for many years with both Emirates and QANTAS, the value of a QANTAS gold is less than that of Emirates (because there are more tiers in QANTAS), accordingly I can't pre-select my seat on a QANTAS plane (I can on an Emirates plane). I can easily get a points-booked seat on any flight with Emirates, yet with QANTAS my points balance is always up around 500,000 because It's very hard to use them to book seats. Even after today's adjustments, the additional fee to travel on a QANTAS points-booked seat is still much higher than that of Emirates. We need to remember that QANTAS is a business and WE are just a contributor to the bottom line....
    No member give thanks

  • eminere

    eminere

    21 Jun, 2019 12:02 am

    Disagree that the reduction in copay is “substantial”. The increase in points required is not insubstantial either.
    No member give thanks

  • bl812

    bl812

    20 Jun, 2019 12:54 pm

    like all airlines they are putting up the points when you can redeem a flight-30K more for business-50K more for first to London-this is the typical carrot and stick syndrome-again if you flew first class with QF you know it doesn't worth it!I learned it and will never waste my points on them again! those loosers who will-good luck!
    No member give thanks

  • tim335

    tim335

    20 Jun, 2019 01:19 pm

    So AMEX have just reduced their points earn by 25% and now Qantas increases premium seat point redeem by 15%!! Thats 40% total!! Farewell Qantas!! Ill be flying Emirates to Europe from now on.... especially with their 3 inches extra leg room!!
    Members who gave thanks

    Brianey, Private Pilot, anthonyspiteri

  • antkleve

    antkleve

    24 Jun, 2019 06:33 am

    Forget Emirates. Because of their alliance with Qantas, their frequent flyer program has gone from one of the world's best to one of the world's worst.
    No member give thanks

  • 27560gnp

    27560gnp

    20 Jun, 2019 01:22 pm

    Lifetime Platinum at 72,000 SC is 6.25 times Lifetime Gold. An absolute insult to Platinum Guests. 36,000 is realistic and still high. Management have absolutely no idea, as anyone who can achieve 72,000 SC's will always be flying 1st Class any way. I have been Platinum every year since 2006. How to p... off your best clients. I don't believe Qantas has previously had a Platinum Lifetime. Just booked a ticket 1st Class to London return with Etihad. 1st business lost from me
    Member who gave thanks

    Brianey

  • John Phelan

    John Phelan

    20 Jun, 2019 03:26 pm

    "anyone who can achieve 72,000 SC's will always be flying 1st Class any way." Yes, I think you've exactly hit on the type of people QF has created LTP for. It's designed to only be achievable by a very small number of people who have probably spent a VERY large amount of money with QF over a lifetime.

    No member give thanks

  • hutch

    hutch

    20 Jun, 2019 06:11 pm

    Yesterday, there was no lifetime platinum. Today there is a lifetime platinum, which you'll likely never get...

    So basically nothing has changed for you. Not sure why you're so upset.
    Member who gave thanks

    bsb

  • Brian

    Brianey

    20 Jun, 2019 01:34 pm

    more points to fly business, less points to fly economy....
    more points to fly a sub standard product, why you ask, recently flew on Qantas to HK in a sky bed!

    Qantas are followers not innovators, they lag other premium airlines by a couple of years
    Members who gave thanks

    Private Pilot, anthonyspiteri

  • Andrew Mason

    AndrewNWL

    20 Jun, 2019 01:50 pm

    Prediction - Lifetime Gold threshold will increase to at least 25000 SC in a future"enhancement".
    They have designed Lifetime Platinum to be unobtainable and only to justify an increase to the Gold threshold.
    Lifetime anything is already expensive to provide especially if the member reduces flying once obtained and then splits flying with other airlines (ie reduces loyalty)
    No member give thanks

  • Clancy

    Clancy

    20 Jun, 2019 01:58 pm

    There I was saving points for a couple of 'around the world' tix in J, looks like I'll have to keep on saving just that little bit longer. NOT HAPPY QANTAS...!!!
    No member give thanks

  • Linneth Bulli

    BBull

    20 Jun, 2019 02:51 pm

    Here we go for QF flights

    If you have points to use better book it now before Sept 18

    SYD LHR

    Premium Economy - 24,800 increase

    Business Class- 33,200 increase

    First Class- 49,800 increase

    MEL LAX

    Premium Economy- 18,600 increase

    Business Class- 24,800 increase

    First Class- 37,600 increase

    No member give thanks

  • jubbing

    jubbing

    20 Jun, 2019 03:02 pm

    Those increases are actually a HUGE devaluation. Qantas already has one of the highest redemption rates for First and Business of any major airline, that is not a small increase either!
    Member who gave thanks

    Private Pilot

  • eminere

    eminere

    21 Jun, 2019 12:03 am

    Correct. This is a devaluation, pure and simple.
    No member give thanks

  • Linneth Bulli

    BBull

    20 Jun, 2019 03:04 pm

    Qantac CEO Alan Joyce said the update had been made in order to strengthen the program moving forward into the future.

    “These changes are about making it easier for members to access those rewards and help to keep them highly engaged,” Joyce said.


    REALLY?????? highly engaged when you can't get buss class avail and too much points required for 1 flight. WHAT A JOKE.

    No member give thanks

  • douglasrjohnson

    douglasrjohnson

    20 Jun, 2019 03:04 pm

    As someone who only uses points for upgrade rewards, these changes mean my points will devalue roughly 9% in September. Period. Thanks Qantas. Here’s hoping my upgrades come through over the coming months and I can book some more upgradeable flights before then so I can burn through my all my remaining QF points. Already shifting my earning elsewhere, later!
    Member who gave thanks

    anthonyspiteri

  • Tanya Bishop

    TanyaB61

    20 Jun, 2019 03:05 pm

    Sorry if silly question. But we’re only talking about QF metal aren’t we? Can still use QFFs on other OW or partner airlines at same rate?
    No member give thanks

  • John Phelan

    John Phelan

    20 Jun, 2019 03:29 pm

    You can still use points to book on partner airlines. There is a small change in points required. New table is on the website.
    Members who gave thanks

    TanyaB61, Private Pilot

  • Tim Johns

    Johns

    20 Jun, 2019 03:09 pm

    Will have to check if the website UX upgrades include showing the Fare Class when browsing & booking. QF behind others in this area. Important info when booking fares with plans to Upgrade.
    No member give thanks

  • staff

    staff

    20 Jun, 2019 03:17 pm

    In case it hasn't been mentioned already, be very wary of the "More reward seats released for frequent flyers" part.

    Cathay Pacific promised the same thing in conjunction with their huge Asia Miles overhaul (devaluation) on 22 June last year. In reality, award availability was cut drastically on most routes. To make up for this drop, and to fulfil the "more award seats" promise, they regularly charter "All Award Seat Flights" (flights that are only available with points redemptions) to obscure destinations in Japan. These flights are useless to most people but allow CX to effectively keep their promise of more available award seats.

    I noted that Qantas recently chartered one of these "A330 Points Planes" (to get people familiarised with this product before the devaluation?), so my advice is be VERY wary of what they are planning next.
    Member who gave thanks

    Private Pilot

  • Himeno

    Himeno

    20 Jun, 2019 04:05 pm

    At current earn rates, it's going to take me around 23 years to get LTP... T_T
    No member give thanks

  • Lisa Cann

    ljcoz

    20 Jun, 2019 06:08 pm

    hahahahaha LTP - funny joke Marketing
    No member give thanks

  • pprofpopp

    pprofpopp

    20 Jun, 2019 06:11 pm

    Why does your heart sink every time Qantas announces "enhancements" to the FF programme? Because you know that your BC seat is going to cost more or be harder to find :-( I wonder if the Classic Points Flights finder search page will improve???? Drives me crazy to see "BC seats available", when in fact they are mixed seats with half the journey in economy. 😱 That is NOT a BC fare.
    No member give thanks

  • Sarah Banks

    Sarah Banks

    20 Jun, 2019 06:35 pm

    My husband has got enough for the lifetime platinum - it is not impossible - he gets an average of 6k a year and very occasionally up to 10k - I just checked and he has 79k
    Member who gave thanks

    TtheTraveller

  • RyanK

    RyanK

    20 Jun, 2019 08:17 pm

    Must be flying J or F to Europe/US at least once a month?
    No member give thanks

  • Charlie Potter

    thewizard

    20 Jun, 2019 07:26 pm

    I’m a 20yo with exactly 1000 sc’s to my name. One day. I will get there.
    No member give thanks

  • TtheTraveller

    TtheTraveller

    20 Jun, 2019 07:38 pm

    How could Qantas have possibly have expected high demand today?
    No member give thanks

  • Greg Dolan

    isaac

    20 Jun, 2019 07:54 pm

    My employer pays for my airline travels and I’m grateful to get any benefits I can from Qff point system.

    Thank you Qantas for reducing the points needed now in economy class and allowing for more choice so I can enjoy my next holiday.
    No member give thanks

  • Neil Jeram

    Nick Sydney 64

    20 Jun, 2019 08:11 pm

    My needs are met with Gold. Showers and freshen up in London, Singapore, HK, LAX. Whether a gold or Plat is irrelevant.
    No member give thanks

  • Gary Fleming

    gary f

    20 Jun, 2019 08:41 pm

    I think it is what i expected, the benefits are going to non frequent flyers who earn their points through credit cards & partners and want to secure flights with points. That's where the money is for Qantas. For the very loyal Qantas flyers it's going to cost more points to upgrade flights, but as the press release said, the Loyalty Program made more profit than Qantas International so you can see where their focus is. I was excited about Lifetime Platinum being on the table but at 75,000 SC, as mentioned by a previous contributor thats 20 years flying at Platinum One. I started flying with Qantas in 2001 after Ansett when under, pretty much went straight to Gold, last 5 years at Platinum & this year will be Platinum One. Lifetime Platinum is really something they don't want to give away, and seriously if you can obtain 75,000 SC its not something you would be even thinking about. You're a great airline Qantas and I'll continue to fly with you, but think about where you started, people who spend their time in the air is what got you to where you are
    No member give thanks

  • andrewan

    andrewan

    20 Jun, 2019 10:52 pm

    This "enhancement" makes the recently devalued American Advantage points for premium travel seem much better- 85,000 miles for J from South Pacific to Europe and much lower fees.
    No member give thanks

  • hutch

    hutch

    20 Jun, 2019 11:36 pm

    On points v points spending basis yes... But if you are Australian based, you have many more options (and often very cheaply or free) to obtain QF points over any potential AA earning options.
    No member give thanks

  • GBRGB

    GBRGB

    20 Jun, 2019 11:39 pm

    I like the fact they have reduced economy points required and increased available seats,, great for families who would generally miss out. I just hope some of the extra seats that become available aren’t Jetstar seats, they weren’t specific on whether it was actually QF seats.
    No member give thanks

  • OZjames70

    OZjames70

    20 Jun, 2019 11:51 pm

    I'm LTG with UA and with Qantas. I've been P for the last 15 years, but at 66, will never see LTP with Qantas. At my current earn rate, it'll take me another 35 years to hit 75,000, so I'd be 101. I guess Qantas are telling me to take my business to another airline. Maybe an unpublished benefit is a walking frame.
    Sadly, one of my colleagues who doesn't fly much, but puts everything on his card, earns more points and seems to be more valued by Qantas than someone who flies a long-haul every other month and several local short hops in-between. While he doesn't earn SC on his purchases, he has points to burn and usually uses them for an occasional holiday seated down the front.
    No member give thanks

  • John Harper

    bmrsjohn

    21 Jun, 2019 12:59 am

    Is this uptick in availability only for QF frequent flyers or also for OneWorld partner airlines as well?
    No member give thanks

  • Melissa Melissa Robinson

    FlightyTemptress

    21 Jun, 2019 03:41 pm

    The maths and a move from Sydney to Europe says I should switch to British Airways. 75,000 lifetime platinum. It’s more attainable to start fresh with a more realistic program. Good bye to the Kangaroo. I’ll miss lots of things ... the lamb and mint pies but these changes make Qantas pretty unattractive right now
    No member give thanks

  • Suzanne Cromie

    SuzanneCromie

    22 Jun, 2019 05:11 am

    Qantas has to be kidding, 75,000 status credits for Lifetime Platinum. That is a joke . Like 313 return trips to USA in Business.

    They should have made it 21,000. 7,000 for Lifetime Silver, 14,000 for Gold and 21,000 for Platinum.

    What about the people who have lifetime Gold, that travelled on Qantas before the Status Credit system started, and get nothing.

    This new police discrimiates and is so disappointing.
    No member give thanks

  • Suzanne Cromie

    SuzanneCromie

    22 Jun, 2019 05:15 am

    I was booked in Business on a Qantas A380 flight to USA and they cancelled the flight and me on another airline, whose seats, service and lounge were very sub standard. They they wont give me my points of SC. They like to piss off customers
    No member give thanks

  • Brian

    Brianey

    22 Jun, 2019 10:40 am

    Checking on availability of points flights in economy.
    SYD - Munich next year depart June return July 131,000 points, now I think that’s not too bad, taxes $770, that is still high in comparison to say a discount fare of $1,200 return.
    But consider this if I want to go in December this year and return in January 2020, I could be up for 500,000 points, so flights are available for points but almost out of reach for a family of 4 or even two.
    No member give thanks

  • antkleve

    antkleve

    22 Jun, 2019 10:41 am

    Watching the news a couple of days ago really gave me a laugh - a woman said "I've never been able to use my points when I want" - well hello! That was never the idea of frequent flyer programmes anyhow. It was supposed to be a way for airlines to get rid of unsold inventory. I've never had any problems getting flights at the last minute with most airlines (inside 24 hours of departure) and I've always needed to be flexible with my travel plans and destinations and don't expect to be able to do it in peak seasons.

    In any case, QFF have never really been good value. Their reduced "Carrier Charges" are still excessive compared to UA, SQ or AA which don't have any carrier charges. That's the reason I dumped them years ago. When flying on QF these days, I've always found the best chance of an upgrade with them on long-haul is to book a Paid PE ticket mid-week and pay for upgrade bid.
    No member give thanks

Guest

24 Jul, 2019 05:45 pm

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