Booking Assistance with SIA

By Jedinak K | Jul 17, 2018, 08:22 PM
Hi All!

I would like to get some information about SIA's assistance services. My mother will be travelling overseas by herself and would like to get assistance from check-in at Brisbane all the way to picking up luggage at the destination (Colombo) as well as for the return trip (English is not her first language). I searched SIA's assistance services online but they all seem to be tailored to specific requirements (such as minors, disabilities, expectant mothers, etc). I am about to book her tickets online through SIA's website so I was wondering if we can book the service online? Or do we need to call up SIA directly and request the service?

Thanks,

Jedinak K
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By Lost_in_SIN | Jul 18, 2018, 12:05 AM
If your mother doesn't fall into the special assistance categories mentioned I would call the airline to find out what additional assistance (if any) she may be eligible for.

There are paid airport assistance services in Brisbane, Changi and Colombo airport that you can book - this can be done online once you've confirmed the flight details. The Changi SATS service is about SGD $115 and they will meet your mother at the gate and ensure she gets to her connecting flight.
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By Mr Baru | Jul 18, 2018, 12:21 AM
SINGAPORE AIRLINES DISCRIMINATES!

As a wheelchair user I have wasted numerous days on the phone to them and they treat me worse than an animal.

They make the local office do the assistance request and bookings only after you book the ticket via the Phillipino call center for Australian customers.

They screwed me over cancelling all my flights, incorrectly told me I had to remove 2 X 20 kg batteries and carry them in the main cabin.

It was the single worse experience I have ever had when it comes to customer service!

They still owe me a flight to Shanghai return and they refused to let me use a $500 " Goodwill " voucher by cancelling my flights again.

I rang CASA and the Singapore Aviation Safety Authority and they all say they have no reason to not allow my wheelchair and myself to fly other than " They don't want you ".

Be aware that Singapore has no anti disrimination laws and as such the flag carrier of Singapore takes advantage and discrimates against people with disabilities or people that need extra assistance.

They also refuse to follow Australian Anti Discrimination law.

Fly to CMB via MEL on UL (Sri Lankan Airlines).

Hope she has a lovely and safe trip.

Warm Regards

Mr Baru
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By Jedinak K | Jul 19, 2018, 01:27 PM
Thank you all for your comments, much appreciated!

I gave a call to their head office who were able to arrange a complimentary Meet and Greet service to aid my mother so the matter is resolved (hopefully).


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By Jedinak K | Jul 19, 2018, 01:31 PM

SINGAPORE AIRLINES DISCRIMINATES!

As a wheelchair user I have wasted numerous days on the phone to them and they treat me worse than an animal.


They make the local office do the assistance request and bookings only after you book the ticket via the Phillipino call center for Australian customers.


They screwed me over cancelling all my flights, incorrectly told me I had to remove 2 X 20 kg batteries and carry them in the main cabin.


It was the single worse experience I have ever had when it comes to customer service!


They still owe me a flight to Shanghai return and they refused to let me use a $500 " Goodwill " voucher by cancelling my flights again.


I rang CASA and the Singapore Aviation Safety Authority and they all say they have no reason to not allow my wheelchair and myself to fly other than " They don't want you ".


Be aware that Singapore has no anti disrimination laws and as such the flag carrier of Singapore takes advantage and discrimates against people with disabilities or people that need extra assistance.


They also refuse to follow Australian Anti Discrimination law.


Fly to CMB via MEL on UL (Sri Lankan Airlines).


Hope she has a lovely and safe trip.


Warm Regards


Mr Baru




That is disappointing to hear Mr Baru. SIA are generally quite good at ground service and providing assistance. I would continue to try to reclaim compensation with them, they don't like negative PR.

Hope it all turns out well for you.
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