Melbourne International - Boarding Pass Scanners prior to Passport Control

By nixjet | May 06, 2019, 09:07 PM
Hi all, I had an issue on a Qantas flight to CBR-MEL-SIN in April where I was turned around by ABF.

The reason they gave me was my flight hadn’t opened.

I tried to tell the staff member that I was already checked in, flying from Canberra, I had my boarding pass and luggage checks, but all she did was look at my boarding pass and say to me “it hasn’t opened, see your airline” and went about her business.

I was travelling from Canberra where I had already completed international check-in and received my boarding pass for the flight to Singapore. I have done this many, many times, over more years than I care to remember and is an excellent way to leisurely enjoy the First Lounge but this is the first time I have ever been turned around. I went to the Qantas desk in MEL, explained my dilemma (which they thought was odd as in their view I shouldn’t have been turned around either), they rang someone in ABF, then walked with me back to the boarding pass scanners, the original lady I dealt with saw me approaching with a Qantas staff member, they exchanged nods, the gate was opened and I went through!

All very odd.

Has anyone else experienced something similar?
No member give thanks

By Ross | May 06, 2019, 09:40 PM
ABF jobsworths in action, petty bureaucrats drunk on power.
No member give thanks

By stewardnurse | May 07, 2019, 11:18 AM
I had this issue in Auckland a while back flying Emirates. Checked in ,had boarding pass, went to go through customs and denied. Went back to desk, staff member came with me and after speaking with customs I went through.Was told customs had not been notified flight checkin had opened so their computer had not automatically changed status.
No member give thanks

By elchriss0 | May 07, 2019, 12:25 PM
Typical ABF behaviour tbh
Member who gave thanks

Brenton Thevarakam


Forgot Password

If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.


Resend activation email

If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.