Qantas and China Eastern

By alansu | Apr 14, 2019, 08:53 AM
Is it just me (perhaps it’s just because it’s a mainland China airline thing), or is the implementation of thr QF/MU reciprocal benefits very poor?

For one on MU boarding passes, no QF status is displayed, and no lounge staff outside Shanghai/Beijing even know about Qantas (they think in Chinese it’s Macau Airlines) or their partnership (and even in Beijing you have to jump through hoops to get to their lounge)

Priority boarding and baggage are hit and miss at best as again, they can’t see status in their system, and have little understanding of English, so your shiny Qantas card is as good as trash.

Wonder if Qantas displays MU status on their boarding passes, and if so, who drew the short end of that stick then..?
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By Snail | Apr 14, 2019, 11:18 AM
I have often used MU in mainland China and never had any issues getting into the lounge or use their members check in service.
My better half speaks a bit Mandarin might helped but there's a webpage indicating things that's written in Chinese. I'm not sure if I could post links here. (Looks like I couldnt)
Just show the check-in in person that and you should be fine.
They have QF in their system.
Last edited by Snail at Apr 14, 2019, 11.19 AM.
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By alansu | Apr 14, 2019, 12:10 PM
Yeah we just had lots of trouble getting status recognition in Kunming. Being a Mandarin speaker and showing them the exact Chinese web page didn’t seem to make a difference. They ended up having to call the head office in Shanghai and even then they were still confused. In the end they just gave up and let us in, 20mins before boarding.
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By moa999 | Apr 14, 2019, 03:27 PM
Fairly common on non-alliance codeshares and partnerships unfortunately, so a much bigger issue with Virgin Aus.

I suspect not many MU elites posting here about the experience the other way.
Last edited by moa999 at Apr 14, 2019, 03.28 PM.
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By jianga | Apr 14, 2019, 09:09 PM
My Dad flew from Shanghai to Melbourne on MU late last year in economy and had his QFF (bronze) attached to the booking. When he went to check in at the airport in Shanghai, the staff said because he has QFF, he's entitled to use all the extra services, priority checkin, boarding and luggage, as well as lounge access. My Dad knew it's only for higher status QFFs but took advantage of the situation by not saying anything.

He was lucky in this instance but it just shows how ignorant some MU staff can be about this QF/MU partnership. Mind you some QF staff may not know much about Eastern Miles (MU FF) either.
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By ChrisCh | Apr 15, 2019, 11:30 AM
Flew China Eastern the other week and can confirm that QFF status appears on the boarding pass, but as a single letter ('C' means Qantas Club, for example). Having said that, Qantas does encourage travellers to keep their actual QFF card with them, if needed.
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By alansu | Apr 15, 2019, 06:26 PM
The C they confirmed means “regular traveller” when I was in Beijing and also Kunming, they have to manually update to S/G/P at check-in it seems.

Someone else travelling with me was a Bronze FF but also had “C”, and myself a Platinum FF had “C” as well.
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