Virgin Australia lounges: are they up to scratch?

By vbarberini | Jul 04, 2017, 09:39 AM

Hi all


I've flown VA domestically whenever possible for many years. In my experience their service - especially premium cabin service - is better than QF. However, I can't help but wonder if their Lounge offering - especially for premium class pax - is up to scratch.


I recently used my points to upgrade to domestic business class and as I sat in the overcrowded Sydney VA Lounge I wondered if the QF offering was better. Travellers in QF domestic J class get access to a separate business class lounge with upgraded amenities and a more exclusive ambiance. (QF also make their domestic business class lounge available to Plat frequent fliers too.) 


It seems like QF offer a better pre-flight lounge experience. Does VA need to lift its game - especially for pax in J class?


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By MRYJDrake | Jul 04, 2017, 09:43 AM
I must confess I have never been impressed by a VA lounge, 

admittedly I'd been spoiled by AirNZ's domestic and international lounges in NZ for years so I may be slightly biased... 
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By rob01 | Jul 04, 2017, 09:44 AM
The lounge experience for passengers in J with VA is pretty average, that's for sure - especially in Sydney where there just isn't enough space. That being said, I'm quite a fan of Virgin's J class. I recently flew SYD PER return and went VA one way, and WF the other (both A330's). QF's J lounge in Perth is fantastic, but for me the VA product, service, seat and catering won hands down.
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By StuW | Jul 04, 2017, 10:09 AM
SYD and MEL QF J lounges are sub par.  There is often a line up for the male amenities, that are also in need of a refurb.
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By Packetman21 | Jul 04, 2017, 10:31 AM
In Brisbane, QF wins by a country mile in the lounge war.
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By adelaidegreen | Jul 04, 2017, 01:01 PM
Adelaides VA lounge is dire,needs an overhall. Otherwise Brisbane,Sydney and Melbourne etc are all fine for domestic travel plus the staff aren't as snooty as Qantas.
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By mcglynp | Jul 04, 2017, 01:38 PM
Not really comparing apples with apples here.  QF created the business lounges I would expect because of the complaints from J passengers at the lack of exclusivity due to people buying Q Club.  The QF J lounges also seem to have better F&B offerings for sure.   VA are stuck in a bit of a bind where they don't have enough yield in J to justify separate lounges.  They could look to create in lounge areas similar to the SQ Private rooms with improved F&B. If you then allowed Plats to use that it would give an incentive to actually want or keep Plat.
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By plad | Jul 04, 2017, 08:40 PM
I have only used the VA lounges in ADL and MEL. They have more the feel of a cafeteria than a lounge. Very average
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By pkjames | Jul 04, 2017, 09:31 PM
never tried VA but i certainly don't think the QF MEL J lounge is "up to scratch"
Last edited by pkjames at Jul 04, 2017, 09.32 PM.
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By John Phelan | Jul 04, 2017, 09:33 PM
And then there's VA's international lounges........oh, wait ........
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By ZT | Jul 05, 2017, 10:36 AM
VA still suffer the the Brett Godfrey era overhang with the Blue Room mentality. It will take some time and lots of $$$'s (that they do not have) to rectify the situation.
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By reeves35 | Jul 05, 2017, 11:03 AM
Compared with Qantas Clubs, VA's lounges are fine. For example, the MEL VA lounge is far better than the tired dark MEL Qantas Club.  Compared with QF Business Lounges, they probably lag but I doubt there is a business case for a separate VA Business Lounge particularly as high-value customers are already heading into the very exclusive Club Lounge. 
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By Hugh McCann | Jul 05, 2017, 11:05 AM
Having recently compared the BNE Q-CLub and VA lounges I can say that I believe them to be comparable in their many offerings. My preference is for VA, bacon or sausages for brekky! Having not been exposed to the Business Lounge as yet, I can't compare. Virgin do have "the club" which is their equivalent of the Chairman's lounge I believe. But I don't think they will be allowing J access to this? I can definitely empathise with J class feeling short changed. I'm familiar with most VA's lounges in Australia (Alice Springs being the exception) and when they are full it can be a bit annoying. Though also there is a buzz about them that I don't experience with Qantas. The bright colours and lights add to this experience. 
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By cdjoseph | Jul 05, 2017, 12:00 PM
Love Virgin business class.Outstanding.Not that impressed with their lounges, in particular their dress code which is non existent.Shorts tee shirt and thongs!!!!! Really

Last edited by ChrisCh at Jul 05, 2017, 03.06 PM.
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By john.skeen | Jul 05, 2017, 02:12 PM
No disrespect, but the BNE lounge is a bogan space and worse, there are those that bring the whole family in to fight over the offerings!  
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By xtfer | Jul 05, 2017, 04:17 PM
As a VA Plat I don't rate the lounges very highly. Food selection is okay, not great, ambiance is lacking. SYD is terrible. I think they are just getting a bit long in the tooth...

I've also been in Emirates LAX, Air NZ WLG, Delta JFK and Singapore SYD & SNG lately, and with the exception of Singapore's SNG lounge, all are better. Delta JFK and Air NZ WLG the best of the bunch, imho.
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