Gold Track with Star Alliance in Australia

By Taylor | Apr 18, 2018, 06:41 PM
Hi all.

I am just curious to others experience with the Star Alliance Gold Track benefit in Australia. 

I regularly fly out of Melbourne with SQ in Business or depending the hardware First and are given the Star Alliance Gold Track note.  In Melbourne as I enter I am instructed to turn left (as every other Gold FF/Gold Track/Status passenger is) only to find 2 perhaps 3 security checks open and then directed into the nearest queue.  So Melbourne has no priority queue for Gold Track or any other priority passenger. 

Assuming that Star Alliance or in my case SQ pays for this service or lack is it only a Melbourne thing or is this how it is in all Australian Airports?

Thanks, Taylor
No member give thanks

By henrus | Apr 18, 2018, 09:16 PM
We don't officially have Gold Track in Australia... Star Alliance rebrands our "Express Pass" system as Gold Track. It's up to each airport to set up and manage a separate express pass lane and often the lane will just cut into the front of the queue or sometimes it'll have its own separate facilities.

Unlike some airports which charge a flat fee to the airline per passenger to have access to priority pass lanes (European airports spring to mind), the Australian system is completely free for airlines. All they are required to do is print their own pass that meets the government regulations.

Airlines can print as many express passes as they want and hand them to whoever they wish. The government suggests that they're only handed to "First, Business and Platinum Grade frequent flyer (and equivalent)" however as they're only really paying for the cost of printing airlines really couldn't care about your express pass experience.
No member give thanks

By henrus | Apr 18, 2018, 09:17 PM
Also here are some of the guidelines that surround the system...

(note the document was taken offline when the border force merge occured so above is a copy from the way back machine)

Last edited by ChrisCh at Apr 19, 2018, 09.22 AM.
No member give thanks


Forgot Password

If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.


Resend activation email

If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.