Recently I flew MEL-LAX-MEL with my FF miles and it was perhaps the first time in ten years I was behind the Premier Zone (my choice, as I wanted an aisle). The seat pocket was touching my knees and the only saving grace was that the middle seat was blocked off. In spite of having nearly 700,000 lifetime miles on UA, I am unlikely to choose it again, given a choice. Of late, VAustralia and Air NZ have had my custom.

OK their plane are old, but it was the staff on the last trans pac united flight I took.  They could not have cared less.  I initailly thought it was me and or my "section" of the plane, however waiting in transit in LAX, a person unknown to me but who recognised me from the flight commented that she hoped the next flight had attendants that noticed there were passengers on the plane!  So Mr Smisek, by all means up grade the hardware, but have a good hard look at the staff as well.....

You could not get away with such a product now.I flew Continental when I first went to the USA back in 1989 and again in 2001 on Air New Zealand and what we had back then was a large screen for movies and flight displays.I admit NZ was better than CO in that the plane was a lot newer and it was a nonstop(Only Qantas and United were doing that same service on a 747SP going back to my first trip)and the service was a lot better.

We had a UA flight where some parents booked seats in business class and put the young (and I mean very young) kids back in economy with us. The toddler screamed about 75% of the trip because it was neglected it became lost and distressed down the back of the plane at one point. It took 4 announcements before one of the parents came back to rescue the child. Everyone around was talking about it, so a group of us spoke to the chief pursar to politely complain as we left the flight. He actually laughed at our faces and said there was nothing he could do. I made a complaint to the airline, but they never responded. The service in business class is good, but if you're in economy with me, your checked bags will get better treatment.

I flew from ORD   to Syd   by way of Vancouver.    My reasons, there was no way  i'd fly United and their rust buckets.   I live in Chicago and  i knew United planes to OZ  were one   screen for every whatever number of passengers.  out dated. And the service... i've read those reviews.  I got lucky and for that 15 hour flight from Vancouver BC  To SYD not only did I have a late model Boeing 777-200.  I had great service on Air Canada    and  .......  the lowest price for my entire trip ORD -YVR-SYD.    My flight to Vancouver I flew United.  It was a dirty 737 or 757  again with one screen for every  whatever number of passengers.  And just not kept.  It looked like a tired dirty plane.  Maybe not dirty, but drab and wornout interior!