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Travel hack: all Qantas & Virgin Australia phone numbers

By John Walton     Filed under: qantas, frequent flyer, Qantas Frequent Flyer, Virgin Australia, Velocity Frequent Flyer

Frequent travellers know from experience that it's a pain to have to search for call centre contact numbers when you need them, especially if you're on a slow mobile connection.

So we've rounded up all the key numbers for Qantas and Virgin Australia's international and Australian contact numbers.

What you need to know

  • Consider using Internet phone services like Skype and Google Voice to call these numbers instead of your mobile phone when you're overseas
  • Numbers such as 13**** and 1800-services in Australia and 0800 in the UK usually don't connect if you're dialling from overseas
  • If you're in the UK and calling from a mobile, avoid Qantas' expensive 0845 number (which is not included in mobile calling plans) and ring the 020 number instead. (We've previously explained how and why calling 0800 numbers from a UK mobile number costs so much.)
  • Similarly, avoid the mobile phone ripoff of ringing Virgin Australia's 0843 number (it's a similar rort from a UK mobile) by using an Internet calling service like Skype to dial Virgin Australia's Australian number.
  • If you're overseas in a country that doesn't have a local Qantas office, ringing the Australian number via Skype or another VOIP service is your best option.
  • Qantas' Australian Frequent Flyer call centres are closed from 8pm-7am Australian Eastern Time, but if it's urgent you can sometimes get answers out of London or the US

Qantas

Main information and reservation numbers:

  • Australia: 131313
  • from overseas: check the Qantas list of international offices; or in Europe, dial +44 208 600 4300 or +49 421 557 5540; call Qantas head office on +61 2 9691 3636 and press 1 for international sales; or try the Qantas Frequent Flyer numbers below

Qantas Frequent Flyer:

  • Australia: 131131 or +61 3 9658 5302
  • New Zealand: 0800 101 500
  • UK: 0845 7 747 100 or 020 8600 4333
  • Ireland/Europe: +44 20 8600 4333
  • USA & Canada: 1 800 227 4220
  • Internationally: +61 3 9658 5302

Virgin Australia

Main information and reservation numbers:

  • Australia: 136789 or +61 7 3295 2296
  • New Zealand: 0800 670 000
  • UK: 0843 104 7777
  • USA: 1 800 444 0260
  • United Arab Emirates: 8000 170 050
  • Internationally: +61 7 3295 2296

Velocity Frequent Flyer:

  • Australia: 131 875 or  +61 2 8667 5924
  • New Zealand: 0800 230 875
  • Internationally: +61 2 8667 5924

Note that if you're a top-tier platinum frequent flyer with Qantas or Virgin Australia you'll have a dedicated number to call -- but ringing the main line and entering your frequent flyer number should zip you straight to the platinum service agents anyway.

Bookmark, save or print out this page for easy access to Qantas and Virgin Australia's international and Australian contact numbers.

Keep up to date with the latest news for Australian business travellers and frequent flyers: tune into @AusBT on Twitter.

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About John Walton

Aviation journalist and travel columnist John took his first long-haul flight when he was eight weeks old and hasn't looked back since. Well, except when facing rearwards in business class.

 

Have something to say? Post a comment now!

1 on 27/9/13 by MissBasset

If you need to speak to Qantas from o/s avoid the International number they advertise (esp. if from the USA). You will end up speaking to someone in NZ, who may even give you incorrect information. Ring the Australian number you would normally call at home. You will get correct information, and also importantly, if something needs to be done they can do it then and there. Best to phone during extended normal business hours in Australia for best results. All of the above is from my recent experience.

 

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