What will Qantas first class flyers get at the Singapore lounge?

What will Qantas first class flyers get at the Singapore lounge?

With Qantas swapping Dubai for Singapore as the stopover for its flagship Airbus A380 flights between Sydney and London, what's in store for first class travellers at the airline's Singapore lounge?

Australian Business Traveller understands that passengers booked into first class on the Qantas superjumbos which will fly to Sydney and Melbourne from March 2018 will receive the same perks as Platinum One frequent flyers (and Chairman's Lounge members), which amounts to

  • real champagne (usually Veuve Clicquot)
  • priority access to showers
  • shirt pressing, and
  • shoe shine service

This is part of what Qantas calls its "tailored host experience" provided by the lounge's Sofitel staff.

It's not known if any additional services will be provided to first class passengers.

However, a Qantas spokesperson confirmed to Australian Business Traveller that "at this stage there are no plans to build a First Lounge in Singapore."

"We have an award-winning lounge in Singapore that our customers love," the spokesperson said. "It has been designed with future growth in mind and will be able to support the extra customers using the space as a result of the network change."

The Qantas Singapore lounge was the first of Qantas' new-look 'premium' lounges intended for business class passengers, Gold and Platinum-grade frequent flyers and Qantas Club members - rather than operating seperate lounges for business class and first class.

That template has since applied to new Qantas lounges at Hong Kong, Brisbane International and soon London (below) and Perth.

The introduction of daily Airbus A380s from Sydney and Melbourne to Singapore will not only add first class into the lounge's mix but significantly boost the number of passengers with access to the lounge.

Total capacity on the Sydney-Singapore leg will increase by 39% when the double-daily Airbus A330 flights become an A330 and A380, from 542 seats per day to 755 seats per day, with the number of premium cabin passengers – those travelling in business and first class – almost doubling from 56 seats to 106 seats.

Melbourne will also see its current allocation of ten A330 flights per week become a daily A380 and A330, with many of the superjumbo passengers arriving at 6pm expected to connect to the Singapore-London QF1 flight departing at midnight.

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

40 comments

  • mviy

    mviy

    6 Sep, 2017 06:26 am

    There is a massive jump in QF passenger numbers coming to/from SIN.

    Whilst getting the same treatment as CL/P1 is better than nothing the lounge experience in SIN having visited the FLounge in MEL/SYD would be rather underwhelming especially considering the high amount one has to pay to fly F.

    A FLounge would add a lot of value for First Class passengers. Hopefully QF reconsiders.
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  • John Phelan

    John Phelan

    6 Sep, 2017 10:09 am

    QF is deliberately NOT building an F lounge at LHR, so I can't see them retrofitting one in SIN.
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  • Anthony Thompson

    triumph8

    7 Sep, 2017 07:57 am

    You are right soon Qantas soon won't be Flying beyond Australia so lounges outside of oz won't be rele
    No member give thanks

  • Heath

    heathcor

    6 Sep, 2017 07:26 am

    Having flown recently from sgn the lounge was full with smaller aircraft loads.  There was basically little room available to sit / relax. With what is proposed now I can't see that this will work unless they either cut back on access; stagger flights better or increase capacity.  
    No member give thanks

  • AusFlyer

    AusFlyer

    6 Sep, 2017 07:56 am

    I love the Singapore lounge... Even as a Platinum the lounge ticks all the boxes that I need. There is plenty on offer and I've never had to wait too long for a shower. It seriously becomes a bit of a snob factor to also expect a First lounge. I think there are better things for Qantas to spend money on than now having to fork out to build a First lounge for those that can't lower themselves to sit with the rabble! 
    Member who gave thanks

    Monarch

  • Satoshi Takayama

    Michael Kao

    6 Sep, 2017 09:01 am

    If capacity becomes an issue, perhaps QF can consider reserving an area in the lounge and label it as first class/platinum one pax only. Not necessarily an extra F lounge but at least guarantees F pax/plat one pax have place to sit. 

    Capacity in BNE has already become an issue. By 10 am the lounge is so full that many people have to sit on the floor. 
    Member who gave thanks

    Bryank

  • twkgill

    twkgill

    6 Sep, 2017 05:03 pm

    There currently is a section of reserved seating for P1 in the Singapore lounge. Its just little reserved signs on one area of tables. They may need to expand this now to cover First pax too. 
    No member give thanks

  • CBR boy

    CBR boy

    6 Sep, 2017 11:35 pm

    As far as I can see this reserved area is to make it easier for the staff to identify the top-tier customers and thus provide the 'extra' service.
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  • John Geromoschos

    JTG

    6 Sep, 2017 09:08 am

    I like the Singapore lounge and it is one of the best in the Qantas network but I regularly cant find a seat. If there is no rescheduling of aircraft they will need to increase its capacity to accommodate the additional passengers of the A380's. If a decision is made to increase the size of the lounge then the differential in cost of creating a first class lounge to extending the existing facilities is small and would recommend they go down the first class lounge route. 
    No member give thanks

  • nixjet

    nixjet

    6 Sep, 2017 09:17 am

    The SIN is a very good offering - far and above than most other airlines at Changi considering the amount of traffic QF puts through the airport. The service is excellent and the product first-rate.


    I've used the lounge many times. IMO the lounge has the capacity to deal with the increased numbers. 

    What needs to change is users expectations - it's not appropriate for one person to take up a 'bank' or 'pod' of four seats - one for their bags, two for them to spread-eagle all over and then another for their laptop, ipad, iphone (which all seem to need charging at the same time) and other extraneous items.


    This scenario occurs quite often.

    Members who gave thanks

    Axl, Monarch

  • Cameron Hocking

    blingwad

    6 Sep, 2017 09:35 am

    Spot on nixjet, i don't go to singapore that much, but i have seen a similar problem at QF HK. I'm always solo so i go to a solo seat, just seems selfish to do otherwise. 
    Members who gave thanks

    Axl, Monarch

  • traveller99

    traveller99

    6 Sep, 2017 08:20 pm

    But isn't that the whole point of having a lounge? To be able to stretch out (relax or work) and have space? Otherwise it's not so different to sitting in the airport concourse. 

    I don't want to have to walk through a lounge and search for a spare seat. I rarely need to do that now in any lounge (and I've never had to during any visit to the SG lounge). If I do have to do that soon in SG then that can only be considered a backward step. 

    Does anyone know what time flights will leave Sydney and Melbourne to London, via SG? 
    No member give thanks

  • Joe

    Joe

    6 Sep, 2017 09:19 am

    Why offer an F lounge in SYD, LAX and MEL but not SIN LHR where F class / plats and above arguably deserve a seperate space? totally contradictory policy.
    No member give thanks

  • mviy

    mviy

    6 Sep, 2017 09:49 am

    One can understand them not doing a First Lounge in LHR with the cutback to just one flight a day and good number of First Class lounge options available (e.g. CX, BA), but to not do one in SIN when there's three flights with First Class departing it a day potentially with the First Class cabin full, so 42 First Class passengers plus guests is much harder to swallow. That's more QF First Class passengers than the up to 28 that depart LAX and LAX has a QF First Class Lounge
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  • John Phelan

    John Phelan

    6 Sep, 2017 10:19 am

    No, LAX has a oneworld First lounge that is operated by QF. The point being that the First lounge in TBIT serves ALL oneworld airlines (QF, BA, CX, JL, LA, QR).
    No member give thanks

  • Chris Chamberlin

    ChrisCh

    6 Sep, 2017 10:25 am

    For what it's worth, Qantas operates a Oneworld Business Lounge at LAX (which is why Qantas lounge passes aren't accepted there as it's a 'Oneworld' branded lounge, not a 'Qantas lounge'), but the first class lounge at LAX is a Qantas First Lounge (not a 'Oneworld lounge'), which follows the same access rules as in Sydney and Melbourne. The old Qantas/BA First Lounge in Singapore had comparable access rules also (Oneworld Emerald + Oneworld first class).

    No member give thanks

  • Alex_upgrade

    alex_upgrade77

    6 Sep, 2017 03:18 pm

    These Qantas operated 'oneworld' lounges have always seemed like a cop out to me when they refuse to grant QF Club lounge pass entry.  
    Member who gave thanks

    barrellman

  • eminere

    eminere

    6 Sep, 2017 10:01 am

    "It has been designed with future growth in mind and will be able to support the extra customers using the space as a result of the network change."

    I highly doubt that.
    No member give thanks

  • Bob Burgess

    Bob Burgess

    6 Sep, 2017 11:30 am

    I rate the Singapore lounge as one of Qantas' best lounges, although I know some people are not fans of the design of the dining area with its long communal benches. There's a clear limit to what Qantas can do with this space which was after all designed back when Dubai was the new hub. I would suggest that Qantas set aside part of the dining area to have individual tables and reserve it for A380 first class travellers only, not Platinums or anybody else. There's not a lot more than can do apart from what else is already listed in this article without building a new first class lounge and no way is that going to happen.
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  • Anthony Thompson

    triumph8

    7 Sep, 2017 07:56 am

    Sorry but I have to doubts that you have done much travel to make these comments there should be a separate lou
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  • Steve987

    Steve987

    6 Sep, 2017 11:32 am

    Likely the answer is no, but collaboration with BA here would be the best option, with BA lounge becoming OW 1st and QF becoming OW business?
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  • Himeno

    Himeno

    6 Sep, 2017 04:18 pm

    There are 8 oneworld members flying to SIN. QF and BA each have their own lounges. AY sends their pax to the QF lounge. The others (UL, QR, CX, MH, JL) contract with SATS or Danta to use those lounges.
    UL and QR use T3. MH is in T2. CX is in T1 but moves to the new T4 soon (where they will have a new lounge).
    By March when the QF flights change, there will be 4 oneworld members in T1, 3 of which already use the QF/BA lounges.

    Meanwhile, most of oneworld operates at LAX. QR is in T2, AA is in T4/5. The rest, 6 airlines, use TBIT.
    LAX is a oneworld hub, SIN isn't.

    The only way I could see a SIN oneworld lounge opening is if the majority of oneworld members at SIN used the same terminal and QF and BA somehow agreed to make joint lounges again.
    No member give thanks

  • anthony watts

    anthony watts

    6 Sep, 2017 11:33 am

    Didn't we (Platinum and First) used to used the BA First Lounge back pre Emirates deal? is that not a possibility again?
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  • David Flynn

    David

    6 Sep, 2017 01:19 pm

    Anthony: you'll still be able to use the BA lounge at Singapore, however that lounge has since been recreated as a business class lounge with a small Concorde Room exclusive for BA's first class flyers – no entry for QF F passengers. Either way, I'd rate the Qantas Singapore lounge as far superior to the BA lounge.
    No member give thanks

  • Brett Segal

    NQflyer

    6 Sep, 2017 11:45 am

    BA renovated that QF/BA first class lounge after the QF/BA split as their Club Lounge. They have a separate Concorde Bar within the Club Lounge for their First Class (and Premier Club) ticketed passengers travelling on BA.
    No member give thanks

  • MissBasset

    MissBasset

    6 Sep, 2017 11:51 am

    If SIN is going to become a replacement hub for DXB then the status quo as far as lounges is concerned is unacceptable. The EK F lounge complex, for those in the know, will be missed. Qantas will need to come up with something better than a lame bit of spin on the adequacy of the SIN lounge now and into the future. 
    No member give thanks

  • Adam T

    AT

    6 Sep, 2017 11:54 am

    I think the QF SG lounge does a good enough job as it is, and I can't see business dropping off QF because there is no dedicated F lounge. I would suggest they keep a close eye on increase number of people and how to tackle that as I agree with others it gets rather busy in SG with all the PM departures around the same time, not to mention all the (entitled) passengers from JQ flights as well.
    No member give thanks

  • Steve Napier

    Steve Napier

    6 Sep, 2017 02:06 pm

    Maybe they'll drop JQ access. 

    I like the SIN Lounge. I guess I've been fairly lucky, in the few times I've been, that I didn't have to sit on the floor. 
    Showers were accessible instantly on every occassion.
    No member give thanks

  • loopflyer

    loopflyer

    6 Sep, 2017 02:07 pm

    No sense in building a separate F lounge when the near-term future has the A350-900ULR (ultra long range) that will put the UK within non-stop range from MEL and SYD. So the SIN stopover will be but a few years - unless QF wants to continue using the A380 to the UK
    No member give thanks

  • fresh  thoughts

    freshthoughts

    6 Sep, 2017 02:29 pm

    that's poor reasoning. it will be years perhaps unto a decade before Qantas can fly from east coast straight to London. Also if they build an F lounge it can later be used for platinums and P1's
    No member give thanks

  • Jay

    ausJCP

    6 Sep, 2017 02:26 pm

    Presumably F pax will be permitted to sit in the reserved seating previously set aside for CL and "sundry VIPs".*

    (* Steal a glance at the inner side of the QF lounge staff 'Welcome' podiums; you'll spot small printed lists of VIP names sticky-taped there. TMYK!)
    No member give thanks

  • Simon Jenkins

    simonj

    6 Sep, 2017 03:16 pm

    SIN lounge is great, staff are great, but there has been slow cut in costs, the food offering isn't what is was back in the first year of opening. Maybe that will change with more customers/ revenue next year.
    No member give thanks

  • Joe

    Joe

    6 Sep, 2017 04:26 pm

    It's a great lounge - one of the best in SIN no doubt but if you're a very senior tier member and/or an F pax you deserve a seperate space/lounge. Thats always been a part of the experience. Losing the DXB F lounge is definitely a downgrade in product if SIN will only offer a J lounge that includes JQ, QC, Gold and OW Sapphire & Emerald too. Perhaps a deal with BA for Concorde room access or a similar QF version of the Concorde room will keep the QF F experience a first rate one.
    No member give thanks

  • jdog88

    jdog88

    6 Sep, 2017 07:17 pm

    QF SIN lounge left me disappointed. Food choices were bland and buffet was very average. 1 cocktail available and the staff rolled their eyes when asking for it. Shower facilities were good. No better than the BA lounge showers. I prefer the BA lounge TBH. The buffet has a great selection, bar is well stocked and the lounge chairs are much more comfier. 
    No member give thanks

  • Scott Wilson

    Libertyscott

    6 Sep, 2017 07:32 pm

    For LHR, the CX lounge will remain the one of choice for F and OWE passengers on QF.  At SIN, the QF lounge isn't quite up to the SQ Private Room, but it is much superior to the SQ SilverKris Lounge.  BA does have at its SIN lounge, the Concorde Bar, but that is only for its own F passengers (and Concorde Room cardholders), so QF might think about something like this (for F and Platinum Ones).  Of course, it wouldn't be so important if the F product on board was seen as exceptional (which SQ does do, BA doesn't).
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  • jrfsp

    jrfsp

    6 Sep, 2017 09:55 pm

    Wasnt champagne available for platinum too at some point in the past ?
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  • Anthony Thompson

    triumph8

    7 Sep, 2017 07:53 am

    What a joke the Qantas lounge in hk is an embarrassment full of bogans drinking themselves Into oblivion and inedible food along with badly behaved children .

     
    The "premium" award winning lounge is not worth visiting other than for the clean toilets.
     
    Once the. Cathay lounge on people get to know you are the Cathay first lounge is a much nicer place they even have real champagne and real food with sit down service 
    No member give thanks

  • OzMattyD

    OzMattyD

    7 Sep, 2017 03:40 pm

    The Platinum One treatment at Singapore is really good and unobtrusive. The team know you are coming, and you are greeted by the host and escorted to a reserved seating area. The drinks service includes not just real champagne, but some other great selections in spirits. The bar staff serve you at your chair, and will order you a meal from the restaurant to your seat.

    It says a lot that there is a wave of customers who come in to the lounge from the BA flight rather than go to the BA Lounge just along the corridor.

    I also get the same treatment at the Hong Kong lounge.
    No member give thanks

  • Michael63

    Metoo

    7 Sep, 2017 04:25 pm

    It will be interesting to see how the SNG lounge copes with the increased loading. That said, not everyone on a plane has lounge access. I go through SNG lounge 4-6 times a year and you do have to get there early at times to get a seat. The staff are excellent. Food and drink is brought around on carts etc. For me its wait and see. If you only have to spend a couple of hours there it should be fine. 
    No member give thanks

  • Centurion

    Centurion

    20 Apr, 2018 11:03 pm

    Nothing but filth and crowds.. extreme disappointment for first class passengers. Qantas needs to up their game. Even the British Airways lounge across the corridor is much much better
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Guest

22 Jul, 2019 05:49 am

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