Vodafone

Vodafone

Take a deep breath: Vodafone’s new global roaming plans mark the beginning of the end for post-trip bill shock and the global roaming rort.

Available from tomorrow, Wednesday 28 August, Vodafone’s new Red plans all feature what the carrier dubs as ‘infinite talk and text’ plus $5 per day roaming to New Zealand, the USA and the UK.

Monthly data allowances kick off at 1.5GB and span to 5GB, with add-on data packs of 1GB and 2.5GB.

The nominal value of each plan includes a bundled smartphone while the SIM-only plans shave $15 off the monthly price.

Here’s what you need to know.

Vodafone's new Red plans explained

The Red $65 plan ($50 on a SIM-only basis) includes 1.5GB of data plus unlimited calls to all Australian mobile and landline numbers except for the usual set of 13, 1800 and ‘premium’ numbers.

Dialling those digits or calling overseas comes out of the $65 value. Texts to all Australian and international mobiles are free of charge, although as with all such unlimited deals you'll be subject to a fair use policy to prevent Red rorting.

The Red $80 plan ($65 on a SIM-only basis) gets you 2.5GB of data with the same deal on unlimited Australian calls and worldwide SMS messages.

The Red $100 plan ($85 on a SIM-only basis) raises the data roof to 5GB of data, again with the same infinite talk and text deal.

Add-on data packs are available at 1GB for an extra $10 per month and 2.5GB for $20 per month.

Note that bundling a data pack with a Red plan can deliver more data at a relatively lower cost: for example, the Red $65 plan plus a $10 data pack gives you the same 2.5GB of data as the Red $80 plan for $5 less per month.

This is how you can tailor your plan if you value data over the voice allowance, and it’s especially suited if you’ll be using your smartphone as a wi-fi hotspot or tethering via a USB cable.

However, data packs can be bought only on a 12-month contract, while the Red plans themselves are available on a month-by-month basis.

Australian support is part of the Red recipe, with all support calls answered by a support centre based in Hobart rather than being flung off to India or the Philippines.

Global roaming a go-go

Global roaming is where Vodafone’s Red plans come into their own. These new plans are geared for the globetrotter.

Subscribers can travel to New Zealand, the USA and the UK and for $5 per day, access the voice and data allowance of their home plan (there’s no need to worry about texts, as they’re always free to all mobiles worldwide).

For example, hop across the pond to NZ or take the Kangaroo Route all the way to London and you’ll be able to draw on the 2.5GB of your Red $80 plan for $5 per day.

Even more appealing is that all calls to mobiles and landlines in those countries will be free, as will calls back to Australian mobiles and landlines – that’s what Vodafone’s ‘Roam Like Home’ mantra means. It’s as if your mobile phone is just an extension of the Aussie service.

Only calls to other countries, pus those pesky premium numbers, will be tallied against the plan’s nominal voice value.

If you exceed your plan's monthly talk or data limits while overseas you'll be billed based on Australian pricing rather than standard global roaming rates.

Vodafone's $5 per day charge starts as soon as you switch on your smartphone in NZ, the USA or the UK – there’s no special setup or advance notice required – and each billing cycle lasts for 24 hours.

To pause the roaming surcharge, switch off your phone or disable the telephone network access and rely on wi-fi hotspots for the Internet.

Update: According to Vodafone's terms & conditions, which have gone live today, "Red Roaming may be used for a max 45 days in any calendar year". We have to say this is a bit of a bummer: six weeks out of 52 isn't much for the serious business traveller, especially for all those trans-Tasman hops.

Roam free, onto any network

Red subscribers will be automatically roamed onto a local partner network once they activate their phone overseas – in the UK and New Zealand this will be Vodafone, while the US partner is AT&T.

However, Vodafone CEO Bill Morrow assured Australian Business Traveller that even if you roam onto another network, Vodafone will honour the $5/day deal rather than hit you up for rapacious roaming fees.

“This was a fundamental principle, not to make it your problem when you can’t stay on the preferred network” Morrow said.

“So we will absorb the higher cost, because keeping it simple was a design criteria of the Red plans all the way through. You shouldn’t have to worry about the bill, no matter what.” 

More countries to come...

Morrow says that New Zealand, the US and the UK were chosen for Red’s debut because “this is where 40% of our customers visit most frequently, making up some 50% of all data usage overseas.”

But there are plenty more counties to follow, Morrow told Australian Business Traveller.

“We’re in heaps of discussions right now and we’ll be making an announcement later this year which will add a lot more countries.”

Morrow is eager to leverage Vodafone’s strong global presence as a network operator in scores of countries, which he sees as a key differentiator to Optus and Telstra.

“In the end we’re all part of the same company, and it’s all about being a Vodafone customer” he says, which should obviate the need for overpriced cross-carrier charging.

Boosting Vodafone’s Australian network

Ironically, the Achilles heel to Vodafone’s globe-striding plans is its Australian network. 

Infamously sledged as #Vodafail for poor coverage and worse speeds, plus plenty of drop-outs along the way, business travellers will be reluctant to embrace Red’s global roaming benefits if the network comes up short in their own backyard.

Kim Clarke, a former Telstra engineer turned Chief Marketing Officer for Vodafone Australia, says that Vodafone’s $1.7 billion upgrade is as much about overhauling its 3G networks and expanding 4G coverage as rebuilding its reputation.

“We have 40% more coverage across Australia on our 3G and 3G+ networks since June this year” Clarke told Australian Business Traveller. “Our 3G+ rollout is a three-year program and we have more than 20 upgrades taking place every week.”

“We’ve have also entered into a joint agreement with Optus to co-locate hardware on each other’s existing network sites” Clarke says. “This will greatly accelerate our 3G+ rollout, which offers fantastic indoor coverage." 

4G cells with a 3G+ shoulder

Vodafone is also powering ahead with 4G, Clarke says, and is on track to reach “a thousand 4G sites by the end of the year.”

These will be overlaid onto 3G+ cells so that subscribers don’t suffer from that ‘falling off a cliff’ experience of dropping from superfast 4G to snails’ pace 2G.

“From a customer’s point of view, providing 4G coverage in certain areas without a healthy 3G+ underlay can make for an underwhelming experience” Clarke admits. “Vodafone’s 4G network plan encompasses our 3G+ network plan, where we drive 3G+ underlay for every 4G site.”

Clarke is also adamant that every 4G base station has sufficient data capacity or ‘backhaul’ to the network.

“If you don’t have enough backhaul, the experience is akin to going from a four-lane highway to a single-lane road” Clarke explains. “The experience of being on 4G without the right backhaul feels like being on a busy single-lane road.”

“In the case of our 4G sites, if sufficient backhaul doesn’t exist, Vodafone does not count that site as being ‘on’. It’s an important discipline our engineers are strict about, which ensures we deliver the right customer experience.”

What's your take on the new Vodafone roaming deals? Are they good enough to make you make the switch?

David Flynn travelled to Vodafone's launch of its new global roaming plans in New Zealand as a guest of Vodafone.

Follow Australian Business Traveller on Twitter: we're @AusBT

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

12 comments

  • Warren Alexander

    walexx

    27 Aug, 2013 12:24 am

    Ive been hanging out for the details since first hearing about this last month. Never did I imagine though that they would be this good. I especially like the fact that its unlimited calls within the roaming counties as well as unlimited calls from those countries back to Australia. 

    I use internet based messaging, but having unlimted texting to all international mobiles is a great aswell especially when travelling to countires yet to join this agreement.

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    27 Aug, 2013 01:32 am

    Interesting!

    As an existing postpaid customer, all calls that I make in Singapore and New Zealand are essentially 'free', as they are deducted from my cap's full value as though they were made in Australia (regardless of the country that I'm calling).

    I don't suppose they mentioned anything about Vodafone Traveller in terms of the new plans (as in, if you travel to a country not included in the Red plans, can you still opt into Traveller for the remaining countries)?

    I wouldn't want to switch to this new Red plan only to be stung for voice roaming in Singapore.

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  • Brian Williams

    evilbrian

    29 Aug, 2013 02:39 pm

    Chris - you can still use Vodafone traveller for the remaining countries

    No member give thanks

  • Mal

    Mal

    27 Aug, 2013 08:12 am

    Now this is what I have been waiting for!

    Okay, the plans could use more data, I'd consider 2GB a baseline for the sort of people these plans will attract, but being able to bolt on a datapack is a good option.

    In fact in some countries $5/day to use these Vodafone Red plans is not much more than your prepaid SIM, for example in New York you get T-Mobile '4G' which is really 3G/HSPA (Telstra NextG and Optus 3G, or what Vodafone calls 3+) for $3/day, I'd rather pay $5/day and keep my Aussie number.

    No member give thanks

  • Al Glidden

    AlG

    27 Aug, 2013 09:55 am

    As much as I like the sound of these new red plans for business travellers like myself and the rest of AusBT readers, I still have concerns about Vodafone's local coverage. Maybe it's just the memory of #vodafail but my experiences with Vodafone a few years back were not good and I was glad to leave them for Telstra. But I will give them a 'second chance' using their network guarantee trial to check speeds and coverage around my home, office and other parts of Melbourne which I spend most time in. Maybe even a prepaid data SIM might do the trick. I definitely want to see if Vodafone's local network has picked up before I sign up with them again.

    No member give thanks

  • Mal

    Mal

    27 Aug, 2013 12:11 pm

    Al, you definitely should give Voda a test drive. I don't know about Melbourne but in Sydney I have found their coverage had become a lot better than I remember.

    I switched to Vodafone 4G last month, where there is 4G the speeds are incredible, and it's still not as widespread as Telstra 4G but i get Vodafone 4G where I need it and the signal drops back to 3G+ in most other places. I'll be signing up to these new plans tomorrow!

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  • sagidec

    sagidec

    27 Aug, 2013 10:53 am

    Turn off the phone or disable the phone from connecting to network while abroad to avoid $5/day is not that great.

    The whole point is to allow any emergency calls to come through while travelling. 

    The $5/day should be charged when at least a call/sms/data transmission is made on a particular day and at least still allow calls to come through rather than turning off the phone completely.

    If there was a traveller on holidays for 30 days and left the phone on roaming, then will be slapped with $150 in total for the holidays which is pretty bad.

    Currently, I still allow SMS and calls to come through but only answer the call if it's really important. Otherwise, SMS first to let me know if it's worth to answer the call. I disable the Mobile Data and use only Wifi when i'm abroad. Overall, I pay perhaps $2 in total of all my travel since I only send the odd SMS every now and then and make calls on free Wifi using Skype or Viber.

    No member give thanks

  • Mal

    Mal

    27 Aug, 2013 12:07 pm

    Sagidec if you're on holidays for 30 days I think you'd be using your phone, not just leaving it turned on but sitting there.

    And the whole point is NOT "to allow any emergency calls to come through while travelling." Maybe that is all you use your mobile for when travelling but almost everybody else has other reasons for using their mobile when travelling.

    "The $5/day should be charged when at least a call/sms/data transmission is made on a particular day and at least still allow calls to come through rather than turning off the phone completely." This sounds like a good idea but it would only work if you have disabled data on your device because otherwise a lot of apps pull down data in the background.

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  • sagidec

    sagidec

    27 Aug, 2013 01:15 pm

    The article suggests to turn off the phone completely to avoid $5/day charges. No one these days turn off the phone as there may be emergency calls from home which loved ones need to reach.

    So, to leave the phone "sitting there", who can assist the emergency situation?

    Maybe this plan is ideal for business travel but not personal usage.

    Then again, solution to global roaming billing issues that has been on the news were to solve business users but not personal users?

    $150 for 30 days is still a big amount.

    No member give thanks

  • Warren Alexander

    walexx

    27 Aug, 2013 02:14 pm

    $150 for 30 days might seem high, but considering some of the roaming horror stories you hear its still pretty good especially when you can keep your own number which is great for emergencies

    I was in NY recently and paid around $80 in additional costs from receiving calls mainly, as I had only made about 4 local calls. Having no data and running around looking for wifi was an absolute pain as the hotel charges way too much.

    The fact that you can make unlimited calls either in the roaming country or back to Aus and receive unlimited calls to your own number to me is a huge benefit (especially as you are not running around telling people your new number if you use a local sim and still missing important calls because you havent been able to let absolutely everyone know), having wifi is the icing on the cake as I need wifi more than need to make calls.

    Nothing is perfect but this is so far the best solution Ive seen.

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  • Brian Williams

    evilbrian

    29 Aug, 2013 02:47 pm

    Sagidec and others - your '24 hour day' under the red plan doesn't begin until the first interaction occurs. That is, until you download some data, or make or receive a call, so if you're in London and you don't use the phone at all until 2pm local time, your 24 hours lasts until 2pm the next day.

    The only thing I don't like about the plan is the 45 days per annum cap on its usage, but overall it s a winner, because I tend to spend at least $5 a day on the pre-paid cards I've been using overseas up until now, ON TOP OF as paying for incoming calls and txts on my main phone.

    I've only just become a Vodafone customer after being forcibly migrated from 3, but I'm gonna sign up for Red today, and see how it goes.

    No member give thanks

  • Greg Rocke

    Greg Rocke

    4 Sep, 2013 11:26 am

    Trap is maximum 45 days roaming per calendar year !!!

    No member give thanks

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24 May, 2019 05:17 am

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