Vodafone extends $5 per day global roaming to Europe

Vodafone extends $5 per day global roaming to Europe

Vodafone Australia will extend its $5 per day international roaming plans to Europe this month.

Travellers to 34 countries across the continent will be able to use the globetrotter-friendly Red plans from October 7th, in addition to the current footprint covering the UK, New Zealand and the USA.

Those countries are Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and Turkey.

So yeah, that's a lot of roaming.

Vodafone's Red plans let you use the call, text and data allowance of your Australian plan in those countries for an extra $5 per day. This includes unlimited standard calls and text messages back to Australia as well as the country you're currently in.

“This is the second step we are taking towards making overseas smartphone use affordable for Australian customers and business travellers" said Vodafone Chief Executive Officer Bill Morrow.

"We had a huge response when we announced our plans included the US, UK and NZ for just five bucks a day, so we pushed hard to include Europe before the Christmas holiday season kicks off.”

The Red plans begin at $50 for a SIM card to use in your current smartphone, with monthly data allowances spanning from 1.5GB to 5GB, with add-on data packs of 1GB and 2.5GB.

Fine print revisited

Vodafone has also moved to clarify a clause in its terms & conditions which specifies that "Red Roaming may be used for a max 45 days in any calendar year".

After all, six weeks out of 52 isn't much for the serious business traveller, especially on trans-Tasman hops.

Following enquiries from Australian Business Traveller, a Vodafone Australia spokeswoman indicated that the 45 day ceiling exists primarily as a "fair use" policy to prevent specific cases of abuse and isn't intended to cramp the style of the jet-setting business traveller, who won't suddenly find their roaming disabled on their 46th day overseas.

"Our roaming offer is the most competitive in Australia and we have included what is effectively a 'fair use' policy to prevent fraud or arbitrage" the spokeswoman said.

"We want to prevent fraudulent activities, for example, an overseas operator purchasing SIMs to be sold solely for use in the UK, US and NZ. What this policy effectively means that Vodafone customers are free to roam overseas on holidays and business regularly but cannot be solely based overseas."

Vodafone's Red plans explained

The Red $65 plan ($50 on a SIM-only basis) includes 1.5GB of data plus unlimited calls to all Australian mobile and landline numbers except for the usual set of 13, 1800 and ‘premium’ numbers.

Dialling those digits or calling overseas comes out of the $65 value. Texts to all Australian and international mobiles are free of charge, although as with all such unlimited deals you'll be subject to a fair use policy to prevent Red rorting.

The Red $80 plan ($65 on a SIM-only basis) gets you 2.5GB of data with the same deal on unlimited Australian calls and worldwide SMS messages.

The Red $100 plan ($85 on a SIM-only basis) raises the data roof to 5GB of data, again with the same infinite talk and text deal.

Add-on data packs are available at 1GB for an extra $10 per month and 2.5GB for $20 per month.

Note that bundling a data pack with a Red plan can deliver more data at a relatively lower cost: for example, the Red $65 plan plus a $10 data pack gives you the same 2.5GB of data as the Red $80 plan for $5 less per month.

This is how you can tailor your plan if you value data over the voice allowance, and it’s especially suited if you’ll be using your smartphone as a wi-fi hotspot or tethering via a USB cable.

However, data packs can be bought only on a 12-month contract, while the Red plans themselves are available on a month-by-month basis.

Australian support is part of the Red recipe, with all support calls answered by a support centre based in Hobart rather than being flung off to India or the Philippines.

Roam like home

Subscribers can travel to any country covered under the Red roaming scheme and access the voice and data allowance of their home plan (there’s no need to worry about texts, as they’re always free to all mobiles worldwide).

For example, hop across the pond to NZ or take the Kangaroo Route all the way to London and you’ll be able to draw on the 2.5GB of your Red $80 plan for $5 per day.

Even more appealing is that all calls to mobiles and landlines in those countries will be free, as will calls back to Australian mobiles and landlines – that’s what Vodafone’s ‘Roam Like Home’ mantra means. It’s as if your mobile phone is just an extension of the Aussie service.

Only calls to other countries, pus those pesky 'premium numbers', will be tallied against the plan’s nominal voice value.

If you exceed your plan's monthly talk or data limits while overseas you'll be billed based on Australian pricing rather than standard global roaming rates.

Vodafone's $5 per day charge starts as soon as you switch on your smartphone in NZ, the USA or the UK – there’s no special setup or advance notice required – and each billing cycle lasts for 24 hours.

To pause the roaming surcharge, switch off your phone or disable the telephone network access and rely on wi-fi hotspots for the Internet.

Roam free, onto any network

Red subscribers will be automatically roamed onto a local partner network once they activate their phone overseas – in the UK and New Zealand this will be Vodafone, while the US partner is AT&T.

However, Vodafone CEO Bill Morrow assured Australian Business Traveller that even if you roam onto another network, Vodafone will honour the $5/day deal rather than hit you up for rapacious roaming fees.

“This was a fundamental principle, not to make it your problem when you can’t stay on the preferred network” Morrow said.

“So we will absorb the higher cost, because keeping it simple was a design criteria of the Red plans all the way through. You shouldn’t have to worry about the bill, no matter what.”

Follow Australian Business Traveller on Twitter: we're @AusBT

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

7 comments

  • sdwylie

    sdwylie

    1 Oct, 2013 12:19 pm

    This is a super compelling deal - makes me seriously reconsider Vodafone after many years of avoiding.

    I wonder, though, whether the other carriers in Australia will follow on soon... let's hope.

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  • Freqtraveller

    Freqtraveller

    1 Oct, 2013 12:28 pm

    Good move from Vodafone. I wish/hope Telstra would follow. Question: Under the global roaming plan, can the mobile phone be used (with no additional charges)  as a personal hotspot for another device (e.g. Ipad)?

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  • Phil Young

    Phil Young

    1 Oct, 2013 01:24 pm

    This is great news for those who are on this Vodafone plan, AND travel to these destinations for short periods, especially if you're moving between these countries at a fast pace, and need to keep the one number.

    But, if you were in one of these countries for more than about 5 days, you'd be better off getting a local SIM card that includes data.  For example, in the UK the 3 telco has a prepaid SIM for £15 a month that includes lots of local calls, text, and unlimited data.

    Let's hope the other telcos here match Vodafone's offer.  Or maybe they don't think they need to, given that Vodafone has admitted recently that they lost over 500,000 customers in just the first 6 months of 2013.

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  • TheRealBabushka

    TheRealBabushka

    1 Oct, 2013 02:06 pm

    "We want to prevent fraudulent activities, for example, an overseas operator purchasing SIMs to be sold solely for use in the UK, US and NZ..."

    Sorry Vodafone, your argument does not stack up.

    Why would someone based in the UK, US and NZ want to enter into a contract with Vodafone in Australia and incur the higher prices in Australia not to mention taking on the forex risk, when they are able to already obtain smarphones in these jurisdictions on a relatively cheap contract?

    Can someone give a plausible reason to cap usage overseas to 45 days other than an attempt at deception?

    Or is this a veiled admission by Vodafone that they are targeting a segment of the market that travel infrequently, thereby acknowledging that business users, who travel abroad more frequently have largely abandoned them in favour of Telstra?

     

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  • KG

    KG

    2 Oct, 2013 10:39 am

    Vodafone offered similar kind of packages in Europe a long time ago. On my Dutch contract I used to be able to use unlimited internet if I'd pay an extra 10euro a month (could be activated prior to going on holiday) as well as I could call and receive calls for a flat 1 euro per call (so in effect I could speak for hours on end with Dutch friends abroad by calling them or recieving a call from them for a mere euro). No inclusions to call phonenumbers in the country you were staying though.

    All in all it seems like a good deal, compared to getting a local sim this seems to be very good (no change of numbers, no need to put another sim in your phone which with some phones means you have to set up your phone from scratch etc etc).

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  • Petar Ilich

    petarilich

    4 Oct, 2013 12:10 pm

    Had my first Vodafone bill since going on to the red 100 plan.  I spent a week in New Zealand for business last month and was pleasantly surprised by the bill. Not my normal mid to high hundreds, sometimes after extensive travel my phone bill is in the thousands.  No more having to buy a local sim, carry an extra mobile phone etc.  It's such a breeze with this new plan. No need to change anything, just remember to turn phone off and on again to activate the red five dollar a day roaming plan.  

    Vodafone now cover most of the countries I travel to for business, Sweden, UK, Germany, USA and New Zealand.  If they could add more Asian countries, this would be gold!  

    Very impressive deal from Vodafone.  In the past I've had to have two mobile phones, a Vodafone as well as a Telstra mobile due to Vodafones poor network coverage in Australia. They seem to be back on track with better coverage in Australia as well as this fantastic roaming plan.  After causing me much angst over the years, it looks like Vodafone have finally turned the corner.  Begrudgingly, I have to say it's a great deal..  

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  • John Leslie

    drjl

    4 Oct, 2013 04:50 pm

    I will not hold my breath waiting for Telstra to follow this very sensible lead.   They seem too interested in the easy money associated with roaming ( and also excess data)  charges.  

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26 May, 2019 09:37 am

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