Virgin Australia unveils all-new iPhone, Android app

Virgin Australia unveils all-new iPhone, Android app

Virgin Australia's new smartphone app is rolling out to the Apple iPhone and – for the first time – Google Android app stores tonight, with the airline promising to build on the revamped app with "a rapid roll out of new functionality."

Virgin plans to combine the current Inflight Entertainment app and Flight Specials app into this single app, and while some features of the previous app have been given the chop, Virgin pledges "we will soon re-introduce a better version of this functionality."

So what will you see on your smartphone's screen? Virgin Australia's briefing notes highlight the use of "smart logic to display information relevant to the flight for each passenger".

This evening's soft launch will reveal a completely redesigned app which aims to cover the entire travel experience including check-in for domestic and international flights, accessing domestic boarding passes (which can of course be saved to each platform's digital wallet), checking your Velocity Points balance and status credits and calling up a digital version of your Velocity membership card.

There'll also be push notifications for check-in and boarding and a live update of gate changes.

Upcoming features include "one-touch check-in"; seat maps for managing seat assignment (and purchasing an upgrade from economy to Economy X); tapping into the Inflight Entertainment system via onboard WiFi; flight specials and flight alerts; airport maps and lounge information; and estimated walking time to your flight's departure gate.

Download the new Virgin Australia app from Apple's iTunes App Store or the Google Play store

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.


  • Matt Stevenson


    9 Apr, 2018 05:22 pm

    Finally. They're catching up to Qantas as they have been so very far behind for so long. Now Virgin just need to improve the website and everyone will be happy.

    Members who gave thanks

    Cruz, timhill

  • Martin  Slobodnik


    9 Apr, 2018 05:27 pm

    Its pleasing to see VA investing!
    Member who gave thanks


  • MarkJohnSon


    9 Apr, 2018 09:33 pm

    Having a decent app with a good user experience is mandatory for any consumer facing business.

    I will give them some credit when the make the much needed investment in their lounge situation!

    No member give thanks

  • Bigbird


    9 Apr, 2018 05:55 pm

    Geeze Michelle has a lot of points
    No member give thanks

  • bagpuss


    9 Apr, 2018 06:16 pm

    Based on the status credits you would also assume she would be platinum instead of gold.
    Maybe we've spotted the first bug already! :-)

    Member who gave thanks


  • Stefan

    Too Technical

    9 Apr, 2018 06:18 pm

    I wonder if Michelle knows how to share?
    No member give thanks

  • David Power


    9 Apr, 2018 07:03 pm

    Family Pooling?
    No member give thanks

  • Matt Stevenson


    9 Apr, 2018 11:28 pm

    Tried finding it a few times earlier this evening but it wasn't there. Now it's live.

    Here's the Google store app link if anyone needs it.
    No member give thanks

  • Matt Stevenson


    9 Apr, 2018 11:39 pm

    In addition, after having a quick look at the app. It's basic, but will do for a start which they I expect they'll work on further to improve.
    Certainly not as slick as the Qantas app, but I expect there is a somewhat disparate available software development budget between the two companies.

    Negative point is that the booking and searching of flights section just opens your browser to the mobile website (which then also causes you to need to login to your account again) instead of doing it natively in the app.

    As I expect this would be one of the core functions users want to use the app for, hopefully it will be integrated into the app in the future.
    No member give thanks

  • watson374


    10 Apr, 2018 08:45 am

    The Qantas app doesn't allow for searching and booking flights natively either—it just provides a wrapper for the mobile website, but without needing the customer to re-authenticate, which is still the better user experience despite not truly being native to the app.
    No member give thanks

  • RK

    Ryan K

    10 Apr, 2018 09:08 am

    Another example of Virgin making an improvement but not quite getting there.
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  • Jay


    10 Apr, 2018 09:31 am

    13:25pm? Hmm..
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  • theworld2


    10 Apr, 2018 09:34 am

    It doesn't seem to be able to find and/or add any of my upcoming bookings to the app. Despite the former app's incredible clunkiness, it could at least do that.
    No member give thanks

  • Kogglogs


    10 Apr, 2018 10:46 am

    Definitely an improvement over the old app. Well overdue.

    I love that Michelle has >5000 SCs, yet is still only Gold. Nice one Michelle.
    No member give thanks

  • StuParr


    10 Apr, 2018 11:41 am

    The way they have developed the APP over the past few months has been quite good with their dev team appearing to have listened to what we wanted as FFs. Over time the added services will hopefully prove useful for everyone.
    No member give thanks

  • LoveToFly


    10 Apr, 2018 03:13 pm

    Unless I'm missing it somehow there is no way to check your points/status credits postings for flights. In the old app you could see your activity in the past weeks but in this you only see a total with no drill through ability. Personally QF app is far ahead of this.
    No member give thanks

  • sim86on


    10 Apr, 2018 06:58 pm

    I was invited to Beta test the app about 2 months ago.
    I think there were 24 of us involved.
    Appears a lot of the feedback we gave has been incorporated.
    No member give thanks

  • Colin Steven


    11 Apr, 2018 09:46 am

    They could have made it a little easier to find in the app store.

    No member give thanks

  • xtfer


    20 Apr, 2018 08:37 pm

    I've finally used this. Frankly, it's has less features, is less usable, and generally not as good as the old one. I quite liked the old one, tbh.

    No member give thanks


19 Jul, 2019 01:49 am


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