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  • Could it be that’s the CX website is horrible for bookings! I tried to book on there in the past and being able to get the price advertised was as bad as clicking each individual flight combination to find it. In the end I went back and booked with QF.Fix the website and people may actuall...

    Aug 17, 2017, 08.04 AM / Cathay Pacific struggles to attract top-end of market

  • If you booked and paid for a service and didn't get it - yes you can get compensation. There's some really tight rules in the EU to protect consumers, much more than The ACCC has in place for us - you can even get a refund for things like Skype over there but in Aus you can't!

    May 29, 2017, 10.04 AM / How to claim compensation for delayed or cancelled BA flights

  • Done this claim many times for delayed trains in the UK. I wouldn't go through another company to claim compensation as the process is usually simple, just provide the info requested and be prepared to wait a few weeks for your money to come back. Just note for example that train compensation was...

    May 29, 2017, 07.30 AM / How to claim compensation for delayed or cancelled BA flights

  • Why not time the HKG to Aus leg based on the Virgin Atlantic flight from LHR? Maybe the answer lies in an Aussie arrival time there?

    Mar 16, 2017, 09.44 PM / Virgin Australia's Hong Kong flights: what do you want to see?

  • And to top it off I got an email from ANZ this week saying my branch is closing down and my BSB will also be changing! (Also need to change all my debits there too)They seem to have lost the plot these days - even car finance took over two weeks for approval when the dealer came through with a be...

    Mar 02, 2017, 05.19 AM / ANZ stops issuing American Express credit cards

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  • Originally Posted by Clancy I have been looking at this thread since it started and not saying anything...either I'm easy to please, have simple issues to manage or just have good manners/attitude when speaking with the poor souls on the other end of the line who it would appear cop a fair bit o...

    Dec 31, 2017, 11.38 PM / Poor Qantas Frequent Flyer member Service

  • Originally Posted by pkjames i just gave up calling QF call centre completely. Calling AA is a totally different (and much better) experience! I really did get used to quick answering on the phone. Usually in a minute or two. A consistent 30+ minutes as a gold now is now the worst out of any com...

    Dec 31, 2017, 11.20 PM / Poor Qantas Frequent Flyer member Service

  • Originally Posted by Doubleplatinum Originally Posted by Gilflyer Maybe I have been very lucky but I have had a number of dealings with QF Customer Service over the past year (to fix up missing points and also refunds) and have never had any problems, each problem was dealt with in a friendly m...

    Dec 28, 2017, 11.35 PM / Poor Qantas Frequent Flyer member Service

  • Originally Posted by Gilflyer Maybe I have been very lucky but I have had a number of dealings with QF Customer Service over the past year (to fix up missing points and also refunds) and have never had any problems, each problem was dealt with in a friendly manner and always a quick resolution. ...

    Dec 28, 2017, 11.09 PM / Poor Qantas Frequent Flyer member Service

  • Originally Posted by Luke49 Qantas are fine if you book a ticket online and travel. If you have a problem your in trouble. People think it's the Australian airline for Australians. Rubbish. They are a private business all they want to do is make money for shareholders and a ridiculous wage for CE...

    Dec 25, 2017, 06.57 AM / Poor Qantas Frequent Flyer member Service

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