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  • Had a call from Virgin and an email getting me to change my PIN and Password. That is done and back up and operating. I have to say it coul dhave been handled a lot better. Anyway....... 

    Sep 15, 2017, 05.00 PM / Velocity Account suspended

  • Now 2 days since @VirginAustralia took interest, took details and said someone will call. No call as at PM 14th Sep. Interesting read below. Same experience, same nonsense rave about protecting me, but the lack of communication from Virgin is absolutely terrible CRM.

    Sep 14, 2017, 07.25 PM / Velocity Account suspended

  • Thanks for the heads up. Oddly enough, no transfers etc as you suggest in fact no travel on Virgin for some time. I called twice yesterday to all departments and same story. Could tell me nothing. However late today I tweeted and got someoneat VA interested, provided my details and they said expe...

    Sep 12, 2017, 06.57 PM / Velocity Account suspended

  • I tried to book a flight yesterday on Virgin only to discover my Platinum Velocity account suspended. I have subsequently found out it was suspended on the 1st September for an 'audit' to 'protect me'. PR garbage. In fact I wasn't notified and three calls now to Virgins overseas call centre yeste...

    Sep 12, 2017, 01.52 PM / Velocity Account suspended

  • My decision would be based purely on the seat. Air NZ is out of contention with their coffin seats. Clearly the worst Business seat ever. You pay for space and privacy and Air NZ Business offer neither. So, Asiana it is.

    Jan 17, 2017, 09.10 PM / Air New Zealand vs Asiana on Sydney-Los Angeles

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