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Sorry to hear that, but I have had mostly cheerful people at the Australian borders; some neutral, but no rude ones.
Dec 17, 2016, 11.25 AM / SmartGates to make way for 'tap & go' passports, biometric scans
That happened to me once and I had to wait a whole year until I went back to the US. On the way home we had difficulty finding a TSA agent at the Departures level who had a spare set of keys but one made the effort to go down and get a set. He then locked the TSA lock in my Samsonite hard side.
Mar 04, 2016, 06.56 PM / Five easy ways to tamper-proof your suitcase
After all these years, you'd think the airlines could interoperate better in this manner. There are many such examples, but while demand outstrips supply, things won't change much.
Mar 03, 2013, 05.52 PM / How interlining & codeshares matter to your flights
Why could Qantas give me boarding passes for the AA segment from DFW to MIA, but on the homeward leg AA could only do it for the MIA-DFW leg? At least they checked my bag all the way to MEL.
Mar 02, 2013, 12.39 AM / How interlining & codeshares matter to your flights
Get a Twitter account and mention the incident to @VirginAustralia, (although I am surprised that there are no tweets from them since 13 January).
Jan 25, 2013, 08.56 PM / How to complain to an airline
I often travel to the US with a half-empty hard-sided suitcase where the clothes can end up creased, so I use the clear, zipped pillowcase bags which are just the right size for a week's worth of clothes. The clear bag also allows me to hunt for an item without opening up the zip completely.
Jan 29, 2011, 11.38 AM / do you think its better to fold or roll when packing clothes?