Travel insurance: where do you stand with cancelled flights?

Travel insurance: where do you stand with cancelled flights?

There are dozens of reasons that a flight can be cancelled – but where does that leave you, apart from sitting on the ground?

Travel insurance doesn't always cover cancelled or missed flights. In fact, 'cancellation cover' and the associated issues of travel delays and alternative transport expenses rates as the most misunderstood feature of travel insurance, according to Australian travel insurance comparison site comparetravelinsurance.com.au.

"The most common negative travel insurance reviews we receive on our website are regarding cancellation cover – and the misconception that all cancelled or missed travel situations are covered" says Natalie Ball, Director of Compare Travel Insurance.

Cancellation cover is explained legally in policy documents as “lost deposits and cancellation fees for pre-paid travel arrangements due to unforeseen circumstances neither expected nor intended by you or which are outside your control.”

But what qualifies as an 'unforeseen circumstance'? And when are you covered for travel delays, alternative transport and cancellation? Here are some examples put together by Compare Travel Insurance. 

What's covered

Accidents en route
You'll be covered if you missed your flight/booked transport because of a motor vehicle accident, railway accident or marine accident en route and you can prove that there was no other way for you to get to your transport carrier.

You'll need a letter from the official body in the country you are in to prove the accident happened, such as the Institute of Traffic Administration.

Flight cancellations
You'll be covered if flights are cancelled due to severe weather or airlines strikes.

Missed accommodation
If your flight was cancelled due to a covered reason such as severe weather or airlines strikes and you missed pre-booked accommodation. Your travel insurance will reimburse you for this.

Extreme events
Natural disasters, hijacking, riots and civil unrest which affect travel arrangements are all covered. The event must have begun after the insurance policy was issued.

Severe sickness or severe injury
You'll be covered for travel expenses to return home or evacuation if a medical practitioner notifies the insurer that you are unfit to continue with your trip. You will need this in writing and it cannot be a pre-existing medical condition.

Severe illness, severe injury or death of a close relative
If you need to return home or cancel a trip because a family member is unwell or there has been a death to a close family member then your travel expenses will be covered. This is subject to age limitations, pre-existing medical conditions and the relative residing in Australia or New Zealand.

Theft of passports, travel documents or credit cards
If your passport or documents are stolen, travel insurance will reimburse you for your expenses incurred when replacing your items. Subject to you producing a police report within 24 hours of the incident. You wouldn’t be covered if your belongings were lost or stolen if you were intoxicated.

Frequent flyer points
If your flight is cancelled due to unforeseen circumstances some insurers will reimburse you the monetary value for loss of frequent flyer points that you might have used to pay for your flight.

Disruption of journey
If your flight/transport is delayed more than 6 hours you are entitled to claim accommodation and food that you may need after this time. You can claim around $200 (will vary from insurer to insurer) for each full 24 hour period that the disruption continues.

Alternative transport expenses
If your flight/transport is cancelled and you need to reach a pre-booked event (e.g. sporting event or funeral) your alternative transport will be paid for under travel insurance, even if the reason your flight/transport was cancelled due to a non-covered event such as mechanical fault.

As you have already started your journey you can use the ‘alternative transport delays’ benefit of the policy rather than ‘cancellation benefit’.

What’s not included in cancellation cover?

Flight cancellations
The most common misunderstanding is that all cancelled flights, for any reason are covered. But this is not the case.

For example, if your flight was cancelled due to a mechanical fault, overbooking, maintenance, repairs, rescheduling, service faults or the airline closing down then you are not covered. It is the airline’s responsibility to compensate, reimburse, or find an alternative flight for the traveller – not the insurer.

Missed flights
If you turn up to check-in 30 minutes late and miss your flight you won’t be covered. Any delays because of your own negligence are not covered under travel insurance. Insurers will ask that you left ‘sufficient’ time to get to the airport.

Missed accommodation because of missed flights
If your flight is cancelled because of a non-covered event such as a mechanical fault and you then miss pre-booked accommodation, it is also not the insurer’s responsibility to reimburse you for your accommodation costs but it is the airline’s or your transport carrier’s.

Annual leave
If your employer cancelled your leave and then you couldn’t take your trip your travel insurance will not cover the cost as it is seen as your employer’s responsibility.

Unfit to travel
If you have been told by a medical practitioner that you are unfit to travel and you fail to promptly cancel your pre-booked travel you will not be covered. Also if you travel knowing you are unfit to do so and have been advised against it from a medical practitioner and your trip has to be cancelled, delayed or disrupted because of illness you are also not likely to be covered.

Exams
If you or another member of your group is suddenly required to sit an exam and cannot travel then your travel insurance will not cover your travel costs.

Cancelled tour
If your booked tour is cancelled due to under booking this is not a covered situation.

Incidents during your trip

Different aspects of your travel insurance policy relate to different times of your trip, advises&nbsp Compare Travel Insurance.

Generally speaking anything that happens before travelling falls under the ‘cancellation cover’ and anything that happens once you have already started your journey will fall under ‘alternative transport expenses’ or ‘travel delay’.

In all these covered circumstances, travel insurance will only reimburse you for the non-refundable cost of the trip you’ve already paid for.

You must be able to prove to the insurer that you have done everything reasonable to avoid delay expenses, and in many cases you are going to need to provide written proof of cancelled flights, delays or loss.

For more details, visit comparetravelinsurance.com.au.

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

6 comments

  • Satoshi Takayama

    Michael Kao

    21 Dec, 2015 03:17 pm

    What about if you missed a connecting flight from a delayed or cancelled incoming flight when you have 2 separate bookings? Eg. Very often for award travel we have to reposition ourselves to Sydney from Brisbane, so often we have to buy a repositioning flight to Sydney. If the BNE-SYD flight got cancelled or delayed due to weather, strike...etc that we missed the award flight departing from SYD, are we covered? (Assuming we leave enough time for connection, in my case, I always leave at least 4 hours connection time in SYD)

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  • Doubleplatinum

    Doubleplatinum
    Banned

    21 Dec, 2015 03:35 pm

    Thats the whole reason I never take the risk with 2 bookings, you are on your own in that situation and rightly so it ain't the insurance companies' fault you bought separate tickets

    No member give thanks

  • Satoshi Takayama

    Michael Kao

    21 Dec, 2015 04:56 pm

    Sometimes it's not up to you when you don't live in SYD. Lots of airlines have chosen SYD as their only Australian destination and you have no choice but fly to SYD to catch that airline in order to go to a certain destination. 

    For award travels, star alliance especially, there is no domestic connection flights, or if you would like to fly first class, you have to go to SYD. 

    No member give thanks

  • Doubleplatinum

    Doubleplatinum
    Banned

    21 Dec, 2015 06:54 pm

    Yep I'm constantly in that situation also not living in sydney, I learnt to be proactive. If you wish to take the risk up to you, you just have no right to whinge if you get knocked back on an insurance claim

    No member give thanks

  • Christy

    Christyk

    5 Jan, 2016 07:10 pm

    Some travel insurance does cover cancelled annual leave. Through my ANZ Black card I was covered by QBE insurance who paid for my change in flight costs due to annual leave change. I needed a letter from my employer and the normal receipts but they covered about $750 (after excess)

    No member give thanks

  • Chris Dickey

    chrisdickey

    27 May, 2016 10:38 am

    I have a trip booked to visit a friend and her husband overseas. He has now had a very serious accident at work and is in ICU, so I need to cancel my trip at this time. Will my travel insurance cover my flights and accom for this reason? Or is it only for blood relatives?

    Member who gave thanks

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