The Aussie traveller's guide to Priority Pass airport lounges

The Aussie traveller's guide to Priority Pass airport lounges

If your international travel is often mixed between different airlines and alliances, a Priority Pass card could be just the ticket to access over 900 lounges in more than 100 countries worldwide.

Priority Pass lets members use airport lounge facilities regardless of which airline they’re flying or which travel class they’ve booked – so you’re just as welcome to visit a lounge when in economy with EasyJet as you are flying in first class with the likes of Qantas or Emirates.

It’s also particularly handy if you’re flying with Emirates to Europe in economy, as even paid-up Qantas Club members only receive lounge access in Australia, Dubai and London Heathrow – not in other major ports such as Rome, Paris, London Gatwick and Frankfurt.

With only one participating lounge in Australia – in Cairns' international airport – the Priority Pass program is a great adjunct to your existing Qantas Club or Virgin Australia lounge membership, rather than a complete replacement.

Whether you’re a weekly road warrior or a once-a-year globetrotter, here’s what you need to know about Priority Pass.

Priority Pass: the basics

Priority Pass doesn’t actually operate any airport lounges of its own. Instead, the program arranges access to existing airport lounges for its members, whether the facilities are run by an airline, a separate company or the airport itself.

That means that while travellers can benefit from the extensive lounge network, the availability of amenities such as wireless Internet, alcoholic beverages and showers can vary between lounges.

Here’s a quick one-minute video to get you started on Priority Pass:

So that travellers know what to expect in each airport, a full lounge list is available through dedicated Priority Pass apps for iPhone, iPad, Android and BlackBerry, plus the Priority Pass website.

For example, members can access any of these lounges at Singapore’s Changi Airport, such as the SATS T1 Premier Lounge and the Skyview Lounge:

Then, click on a lounge to see where to find it and what’s on offer. Jumping across to Hong Kong, here’s what you’ll find in Plaza Premium’s new flagship lounge:

(Plaza Premium and Priority Pass are two separate companies, although the bulk of Plaza Premium’s lounges can be accessed with a Priority Pass membership.)

You’ll also find any useful conditions on the ‘details’ tab for each lounge. In this case, it notes that free alcohol is limited to bottled beer only and that fax facilities are subject to additional payment.

Priority Pass: lounge locations

When we suggested you retain your Qantas Club or Virgin Australia lounge membership for use within Australia, we weren’t kidding – you’ll find a Priority Pass lounge only at Cairns International Airport, with nothing else on home soil.

(Victorian travellers previously had access to United Airlines' Melbourne lounge, but this was withdrawn from the program in May 2015 before closing down completely the following month.)

It’s a different story overseas, which is really what makes the program useful to business travellers. You’re covered close to home in Auckland, plus in most of the major transit hubs such as Hong Kong, Singapore, Bangkok, Seoul, Dubai, Abu Dhabi, Los Angeles, Dallas/Fort Worth, Helsinki and Kuala Lumpur.

In Singapore, Priority Pass access even outshines what you’ll get as a Velocity Gold or Platinum member. When flying with Singapore Airlines, these elite travellers can only access SQ’s two KrisFlyer Gold lounges, which come without showers, or even toilets.

On the other hand, Priority Pass members have a choice of eleven lounges across Terminals 1, 2 and 3 at Changi – ten of which have in-lounge shower facilities.

Further abroad, you’ll also find lounges in business destinations such as Shanghai, Tokyo (Narita), London (Heathrow, Gatwick, Stansted, Southend and Luton), New York (JFK, La Guardia and Newark), Los Angeles, Helsinki, Frankfurt, Zurich, Paris, Rome, Santiago, Vancouver, Toronto and more.

At Heathrow, that includes the No. 1 Traveller lounge and its relaxing day spa in Terminal 3 – which is where Qantas first class passengers on QF2 or QF10 can enjoy a free spa treatment.

Start your journey in style with a massage at the No. 1 Traveller lounge day spa.

Although a visit to the day spa isn’t included with your Priority Pass lounge entry, you can flash your membership card when booking a treatment for a 10% discount.

Priority Pass: critical caveats

Before shelling out for a lounge membership, make sure that lounges are available in the ports you frequent most, and that those lounges are both open and in a suitable location to your usual flights.

For example, some European lounges may not be available to both Schengen and non-Schengen passengers.

As such, you won't be able to access a 'non-Schengen' lounge in Italy (typically located beyond outbound passport control) if your next onward flight is to Germany, as both countries are within the common Schengen border area.

Elsewhere, some airports allow free movement between terminals after you’ve checked-in – such as Changi in Singapore – while others only give travellers access to the terminal in which they’re flying out of, which can keep you from accessing a lounge if it’s in another part of the airport.

If you're unsure which terminal your flight departs from, refer to your airline itinerary or check the respective airport's website.

Priority Pass: membership plans

Depending on how frequently you travel, Priority Pass has three different membership plans.

Standard Membership costs US$99 each year, but doesn’t come with any inclusive lounge access. Instead, you’ll also pay a US$27 fee each time you visit a Priority Pass lounge, billed directly to your credit card by Priority Pass.

Standard Plus Membership comes in at a yearly cost of US$249, but includes 10 lounge visits to use within 12 months. Any usage above that is charged at US$27 – again billed directly to your credit card. Unused lounge visits don’t carry over to the following year if you renew your membership.

Prestige Membership provides unlimited access to Priority Pass’ widespread lounge network, and sets travellers back US$399 each year.

Crunching the numbers, Prestige is the best option if using the lounges 16 times or more each year, Standard Plus suits best for 6-15 annual visits, with Standard the most cost-effective option for anything less.

Whichever plan you choose, you’ll have access to every participating Priority Pass airport lounge upon presentation of your membership card and onward boarding pass.

Guests are welcome to join you in the lounges using just the one membership card, but you’ll pay US$27 per visit for the privilege – even on the Prestige plan.

Business travel organisers and groups of 10 or more jetsetters can also negotiate discounted membership rates and terms through the Priority Pass for Business program.

Priority Pass: a few tips

Travellers with certain credit cards including Westpac Altitude Black and Citibank’s Signature and Select cards already have a free Priority Pass membership available to them, so if this applies to you, contact your bank for more information.

Altitude Black and Citibank Signature each come with a free Standard membership and two free lounge visits, with guests and any additional use billed at the usual US$27 rates.

Included in its overall annual fee of $749, Citibank Select throws in a full Prestige membership and waives the usual charges for your first guest on each visit, which isn’t something that can be achieved directly through Priority Pass' regular plans – short of buying a full membership for your guest.

Speaking of extra plans, Priority Pass members save 50% each year on a Standard membership for their partner, valid for the life of the primary user’s membership.

As the Standard plan’s per-visit fee is the same as the normal guesting fee, it only stacks up if both partners travel separately. Companion discounts aren’t available on the higher Standard Plus and Prestige plans.

Finally, you’ll be handed a Priority Pass receipt when you visit most lounges, which shows the details of your visit and how many guests you took in with you.

On more than one occasion, this author has been billed guesting fees when using Priority Pass lounges as a solo traveller, but after scanning and emailing the relevant visit receipts, the credit card charges were reversed without a fuss and with apologies.

With that in mind, we’d suggest retaining your receipts until the visit appears under your account history on the Priority Pass website – of course, with the correct number of guests.

To join the program or to browse the extensive lounge directory, head to the Priority Pass website.

Already a Priority Pass member? Where does your card most come in handy, and which is your favourite Priority Pass lounge?

Follow Australian Business Traveller on Twitter: we're @AusBT

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

14 comments

  • eminere

    eminere

    10 Sep, 2014 12:19 pm

    A great and thorough article, thanks Chris.

    No member give thanks

  • lionelhutz

    lionelhutz

    10 Sep, 2014 01:06 pm

    The Plaza Premium departure and arrival lounges in Hong Kong lounge are great, not quite up to the luxury surrounds of Cathay or Qantas lounges but quite modern and comfortable and the food is excellent. If you live in or travel to HK a lot Priority Pass is worth having. But as the article notes they need to lift their game in Australia...

    No member give thanks

  • percysmith

    percysmith

    10 Sep, 2014 08:05 pm

    Priority Pass holders do not have access to Plaza Premium Arrivals Lounge. They only have access to the East Hall Lounge (Gate 1) and West Hall Lounge (Gate 40), with the West Hall Lounge being very new and offering a much better selection of F&B.

    No member give thanks

  • lionelhutz

    lionelhutz

    11 Sep, 2014 11:47 am

    Ah, that is true now I think about it. I got into the Arrivals Lounge for free on my Hong Kong Citibank credit card after getting knocked back on the Priority Pass. Strange it is not covered by Priority Pass, it is quite a good lounge with comfortable seating and meals cooked to order.

    Yes the West Hall Lounge is very good. There is often a queue to get in although it's nothing compared to the queue that can build up at the East Hall Lounge.

    No member give thanks

  • lkennedy

    lkennedy

    10 Sep, 2014 03:43 pm

    Any word on the plaza premium lounge in Sydney opening ?  I believe these usually accept priority pass.

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    10 Sep, 2014 04:47 pm

    Nothing to report as yet, sorry lkennedy.

    No member give thanks

  • gumshoe

    gumshoe

    10 Sep, 2014 04:36 pm

    Coud those on Qantas staff travel use prority pass?.

    No member give thanks

  • percysmith

    percysmith

    10 Sep, 2014 08:08 pm

    gumshoe - yes. Not sure about staff travel specifically but just PP lounge just do a very cursory check of the BP against the PP card name, and certainly take no notice of other details.

    No member give thanks

  • gumshoe

    gumshoe

    11 Sep, 2014 11:52 am

    Was asking on behalf of my QF FA friends, apparently even if Q Culb members they cant use lounges if staff travel, thought this could be the answer.

    No member give thanks

  • cssaus

    cssaus

    10 Sep, 2014 06:11 pm

    Even though I'm a Velocity Platinum member and often travel business class, the lounge visitation rights are of no use to you if the airline you are flying with doesn't happen to have a lounge at the airport you're departing from and that's where I find the Priority Pass card very useful.

    Case in point departing our of Las Vegas on Delta there's no Delta lounge available and using Priority Pass gets me access into the United Airlines lounge.

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    11 Sep, 2014 11:48 am

    I've been in that exact situation – flying Delta out of Las Vegas with no lounge for Velocity members... the United lounge via Priority Pass certainly works a treat with a nice view of the Vegas skyline and 'free' (+tip) drinks at the bar.

    I recall it being a ~10-minute walk from the Delta gate, but was certainly better than sitting out in the terminal!

    No member give thanks

  • Ian_from_HKG

    Ian_from_HKG

    17 Oct, 2014 08:42 pm

    As a supplement to the PP app, try the "loungebuddy" app, which contains useful information, photos and reviews of lounges (not just the PP ones).  It allows you to enter your frequent flyer programmes and lounge access programmes (such as PP) and will then show you which lounges you have access to for any given flight - very handy

    I should add I have no affiliation to loungebuddy, i'm just a user!

    No member give thanks

  • Will Ross

    bluesky

    7 Apr, 2017 06:50 pm

    Hi Chris - Note there is a lounge in Darwin now - the Catalina lounge, airside international departures. 
    https://www.prioritypass.com/en/loungesearch?entity=cc71e946-a40f-40a5-aae5-8988c11995a1
    No member give thanks

  • Will Ross

    bluesky

    7 Apr, 2017 06:53 pm

    Chris - please note there is now a PP lounge at Darwin, airside international, the Catalina Lounge:

    https://www.prioritypass.com/en/loungesearch?entity=cc71e946-a40f-40a5-aae5-8988c11995a1


    Admittedly I haven't been in, but the photos look ok,
    No member give thanks

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20 May, 2019 01:07 pm

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