• Credit card travel insurance: what you need to know before you go

    Credit cards aren’t only useful for earning frequent flyer points: many also tout travel insurance among their endless perks, particularly those of the Gold, Platinum and Black varieties. But the level of insurance coverage provided varies significantly between cards, including those from ...

    POSTED 25 Jan, 2016 9 Comments

  • Travel insurance: where do you stand with cancelled flights?

    There are dozens of reasons that a flight can be cancelled – but where does that leave you, apart from sitting on the ground? Travel insurance doesn't always cover cancelled or missed flights. In fact, 'cancellation cover' and the associated issues of travel delays and alternative transpor...

    POSTED 21 Dec, 2015 9 Comments

  • Commonwealth Bank shakes up free credit card travel insurance

    The Commonwealth Bank is tweaking the complimentary international travel insurance offered with its range of Gold, Platinum and Diamond Awards credit cards from July 1 2015 to become more ‘frequent flyer friendly’ across the board. For starters, cardholders will no longer need to pre...

    POSTED 11 Jun, 2015 7 Comments

  • Which medical conditions does travel insurance really cover?

    Travel insurance normally covers medical conditions, but like all insurances there are restrictions and exclusions set within the policies to keep the costs of premiums at a minimum. Travel insurance prices are all based on risk assessment. Just as skydiving isn’t generally covered as it&r...

    POSTED 1 Sep, 2014 4 Comments

  • Top 10 tips for getting the best travel insurance

    Want to maximise your chances of a travel insurance payout with minimum hassle? Then choose your insurer, and your policy carefully -- our top ten tips will help! 1. Buy online, direct from the insurer It's reasonably well known that travel agents and airlines get staggeringly large commissions...

    POSTED 13 Feb, 2012 7 Comments

  • New look and features for Govt's Smartraveller website

    There's a fresh new look and additional information on the Department of Foreign Affairs and Trade's Smartraveller website, which provides official advice on travel and dangerous situations. New features include an easily-readable table of travel advice by country and by issue or event, which is...

    POSTED 25 Nov, 2011 2 Comments

  • ACCC orders extra compensation for disrupted Qantas passengers

    Update: The Australian Competition and Consumer Commission (ACCC) has told Qantas that planned compensation amounts are not adequate -- and the airline has agreed. In an unusually forthright statement, ACCC chairman Rod Sims said: "It is squarely in the airline’s camp to make good. If you ...

    POSTED 2 Nov, 2011 0 Comments

  • Best and worst credit cards for travel insurance: what's covered?

    Credit card travel insurance: the devil's in the detail Is free travel insurance with credit cards as good as independent policies -- and how do different cards' coverage stack up against each other's? We've spent a solid week reading the travel insurance policies provided by banks and credit c...

    POSTED 30 Oct, 2011 22 Comments

  • Qantas strikes: what does your travel insurance cover?

    Business travellers who've already had their plans disrupted by ongoing Qantas strikes – being hit with flight cancellations, delays leading to missed connections and wholesale changes to the timetable – now face another hurdle: getting their travel insurance company to cover any loss...

    POSTED 25 Oct, 2011 0 Comments

  • Will travel insurance cover Iceland volcanic ash flight cancellations/delays?

    Hundreds of flights have been cancelled across Europe as the Icelandic Grimsvotn volcanic ash cloud continues to spread its dusty wings across the continent. The disruptions are not as bad as the ash cloud caused by the volcanic eruption at Eyjafjallajökull last year, but flights out of Sco...

    POSTED 26 May, 2011 0 Comments

  • Iceland volcano Grimsv

    Airspace in northern parts of the UK is closed with all flights cancelled, while airports in Germany have also shut following the spread of the ash cloud from Iceland's Grimsvötn volcano eruption. By 0600 GMT on Wednesday (1600 Sydney time), the Volcanic Ash Advisory Centre forecasts that t...

    POSTED 25 May, 2011 0 Comments

  • Iceland's Grimsv

    Iceland's Grimsvötn volcano continues to erupt, and the ash cloud has delayed or cancelled UK flights, with Scottish airspace virtually shut down and some airports closed. The Volcanic Ash Advisory Centre predicts that the ash cloud will cover most of the UK by 1200 GMT on Tuesday (2200 Tue...

    POSTED 24 May, 2011 0 Comments

  • MAP: Iceland's Grimsvotn volcano eruption: cloud to affect Australia-Europe flights

    The latest ash cloud forecast maps from the London Volcanic Ash Advisory Centre about the Grimsvötn volcano eruption in Iceland paint a concerning picture for passengers flying to London and other UK airports -- plus Amsterdam, Copenhagen, Oslo, Stockholm and Paris.  Flights over the N...

    POSTED 24 May, 2011 0 Comments

  • Sendai Airport, devastated by tsunami, reopens April 13th

    Sendai Airport, which was damaged in Japan's  March 11 earthquake and then flooded under metres of water in the subsequent tsunami, will reopen to commercial services next week, with the first flights conducted by Japan Airlines and arriving from Haneda and Osaka. Sendai's recover...

    POSTED 8 Apr, 2011 0 Comments

  • Is it safe to travel to Japan during April?

    Travellers with trips booked to Japan during April are now asking the question: is it safe to travel to Japan yet? Currently, the Australian Government is still advising "do not travel" to Tokyo and surrounding areas, its highest-level travel warning. As travel insurance will generally not cove...

    POSTED 4 Apr, 2011 0 Comments

  • Investigator: can you claim from two travel insurers for the same thing?

    Can you get twice the pay-out on a travel insurance policy if you happen to have two insurances? Australian Business Traveller reader Robert Z found himself in this situation recently, after he had some medical issues requiring treatment while overseas. He realised that although he had a stand-...

    POSTED 31 Mar, 2011 1 Comment

  • Is it safe to travel to Japan yet?

    Business travellers with appointments, suppliers and counterparts in Japan are making decisions about whether it is yet safe to travel to Tokyo, Osaka, Kyoto and other areas of Japan. Should you travel? Is it safe? How do you get to Japan? Will travel insurance cover a trip to Tokyo? What precau...

    POSTED 31 Mar, 2011 0 Comments

  • It is safe to travel to Japan, say UN regulators

    In an unusual coordinated joint statement, four UN safety and human health regulators (IAEA, ICAO, IMO, and WHO) are reassuring travellers and airlines that it is safe to travel to Japan. "International flight and maritime operations can continue normally into and out of Japan’s major airp...

    POSTED 22 Mar, 2011 0 Comments

  • Jetstar cuts Japan flight schedule, moves Tokyo flights to Osaka

    Jetstar -- the main Australian carrier into Japan -- has halved its Tokyo flights from fourteen to seven as demand in the Japanese market collapses following the devastating earthquake and tsunami. Business travellers from Australia are also cancelling their trips as DFAT Smartraveller guidance ...

    POSTED 22 Mar, 2011 0 Comments

  • Australian Government to Japan travellers: Leave now, Tokyo unsafe

    Australia's DFAT Smartraveller safety warning level against travel to Japan has been raised even further, urging Australians to avoid much of Japan (including Tokyo and its airports) entirely, and to "exercise a high degree of caution" in the rest of the country. DFAT now advises: "Australians s...

    POSTED 18 Mar, 2011 0 Comments

  • Cancelling a flight to Japan? That'll be $990, thanks.

    Australian Business Traveller reader Tsz Shuen Au (Candy) was frustrated when she tried to cancel her flight to Tokyo booked through Flight Centre, only to be asked to pay a $990 cancellation fee. "I've booked a ticket to Tokyo with Vietnam Airlines for $1016 next month (15 April) through Flig...

    POSTED 17 Mar, 2011 1 Comment

  • Australian government warns travellers away from Japan: Tokyo not safe

    The Australian government has upgraded its travel warning to "do not travel" to the north of Japan, and "reconsider your need to travel" for Tokyo and surrounds. In a new development, Australia is also warning against travel to the entire country because of the infrastructure disruption to Tokyo...

    POSTED 17 Mar, 2011 1 Comment

  • Qantas crews won't stay in Tokyo, flight attendants worried

    Qantas management has decided international cabin crews will be accommodated overnight in Hong Kong rather than Tokyo for flights from today onwards, the Flight Attendants Union has confirmed to Australian Business Traveller. "The truth is, some [flight attendants] are personally concerned, and ...

    POSTED 16 Mar, 2011 1 Comment

  • Is it safe to travel to Japan? Danger areas plotted on a map

    Australian Business Traveller has plotted the areas of disruption and potential danger in Japan following last week's earthquake, tsunami and now nuclear crisis, plus the ash cloud coming from Shinmoedake volcano. We've also included the location of key diversion airports, so business trave...

    POSTED 16 Mar, 2011 0 Comments

  • Earthquake, tsunami, volcano effects continue to disrupt Japan travel

    Earthquake and tsunami damage, a nuclear crisis, the ash cloud from an erupting volcano, severe flight disruption and government advisories to avoid numerous areas of Japan mean that business travellers should be watching the situation carefully and considering their need to travel. Tokyo's Nari...

    POSTED 16 Mar, 2011 1 Comment

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