• Virgin Australia's new system: what flyers this week need to know

    As Virgin Australia's backend system switchover continues this Monday, passengers have seen some longer queues at airports, and the booking site has been up and down. We've been delving into the new systems and have spoken with several frequent flyers who are doing the same, and despite a f...

    POSTED 14 Jan, 2013 10 Comments

  • Qantas partner American: over 50% of flights delayed by pilot row

    If you're considering making a booking with Qantas' oneworld partner American Airlines -- including as part of a Red Roo ticket across the Pacific -- you might want to watch out. American's pilots are locked in a labour tussle with the airline's management, and even the Wall Street Journal is su...

    POSTED 21 Sep, 2012 5 Comments

  • London 2012 Olympics: dates to avoid chaos at Heathrow airport

    Business travellers heading for London Heathrow this summer would do well to reconsider their plans, with warnings from the airport of delays and disruption due to the 2012 Olympic Games amid the "busiest day in the airport's history". The worst days are expected to be 26 July and 13 August, at ...

    POSTED 1 Feb, 2012 2 Comments

  • Best and worst credit cards for travel insurance: what's covered?

    Credit card travel insurance: the devil's in the detail Is free travel insurance with credit cards as good as independent policies -- and how do different cards' coverage stack up against each other's? We've spent a solid week reading the travel insurance policies provided by banks and credit c...

    POSTED 30 Oct, 2011 22 Comments

  • Qantas strikes Tuesday: flight delays, no cancellations

    UPDATE | Qantas has issued a new timetable starting Monday October 17 which sees 110 flights per week cancelled due to ongoing industrial action. For a complete list of all cancelled flights, click here. PREVIOUS | Qantas flights are being delayed again by strikes today, Tuesday 4 Oc...

    POSTED 4 Oct, 2011 0 Comments

  • Typhoon Nesat hits Hong Kong: airport affected, flights delayed

    After closing Manila Airport earlier this week, Typhoon Nesat has shut down much of Hong Kong, with airport authorities issuing severe weather alerts. Ferries and bus services are cancelled, with the rail network working at a reduced frequency. Flights at Hong Kong International Airport (HKIA) h...

    POSTED 29 Sep, 2011 0 Comments

  • Melbourne Airport flights delayed, cancelled by thunderstorms

    IN BRIEF | Severe thunderstorms have hit the Melbourne area, with flight delays at Melbourne Airport in Tullamarine that are likely to extend across Australia's airways tonight. The airport has now re-opened after the storms.  Flight arrivals and departures boards show most flights being d...

    POSTED 28 Sep, 2011 0 Comments

  • Customs staff strike at airports today: delays forecast

    Passengers at Australia's international airports at Sydney, Melbourne, Brisbane, Perth, Adelaide and Cairns face delays in re-entering the country today due to a series of rolling stoppages by customs staff over a pay dispute. Sydney Airport has already seen two hour-long 'stop work' periods thi...

    POSTED 27 Sep, 2011 0 Comments

  • More Qantas union staff strikes ahead on Thursday, Friday

    UPDATE | Qantas has issued a new timetable starting Monday October 17 which sees 110 flights per week cancelled due to ongoing industrial action. For a complete list of all cancelled flights, click here. PREVIOUS | Following hard on the heels of the Customs staff strikes starting Tue...

    POSTED 26 Sep, 2011 0 Comments

  • MAP: Typhoon Roke to disrupt Japan, flights to Osaka, Tokyo today

    High winds and storm surges from Typhoon Roke will delay and cancel flights at key Japanese international airports in Tokyo (Narita and Haneda), Osaka/Kyoto (Kansai) and Nagoya (Centrair) today. The eye of the storm is due to come on land just south of Osaka around noon on Wednesday, continuing ...

    POSTED 21 Sep, 2011 0 Comments

  • Union: more Qantas strikes next month

    IN BRIEF | Business travellers can expect more delays and cancellations to Qantas flights next month, with the warring engineers union promising "wider and longer stoppages" starting October 10. "They will most likely cause widespread disruptions" said union official Steve Purvinas, who rep...

    POSTED 21 Sep, 2011 1 Comment

  • Qantas strike: today's flight cancellations detailed

    UPDATE | Qantas has issued a new timetable starting Monday October 17 which sees 110 flights per week cancelled due to ongoing industrial action. For a complete list of all cancelled flights, click here. PREVIOUS | Qantas has cancelled almost 30 domestic flights and has scheduled del...

    POSTED 20 Sep, 2011 0 Comments

  • Qantas to use bigger planes as strike-breakers

    UPDATE | Qantas will cancel almost 30 domestic flights for tomorrow, and has scheduled delayed departures for almost as many again, due to planned four-hour strikes by members of the Transport Workers Union during the morning and afternoon peak periods. The airline has p...

    POSTED 16 Sep, 2011 0 Comments

  • UK bank holiday weekend: tube, train & other transport problems

    With the August Bank Holiday coming up this Monday (29 August), business travellers in the UK will see delays, cancellations and changed timetables from Saturday to Monday. Expect crowded trains, amended timetables, longer journeys and generally a difficult travel experience. The Heathrow Expre...

    POSTED 26 Aug, 2011 0 Comments

  • Qantas flight delays loom; engineers to strike from Thursday

    Qantas engineers will press ahead with a plan to strike for an hour each day until just before Christmas, putting the airline's unmatched record of punctuality under threat. The union behind the strikes, the Australian Licensed Aircraft Engineers Association (ALAEA), says its members will contin...

    POSTED 24 Aug, 2011 0 Comments

  • Forecast map: Hurricane Irene changes course for US east coast

    Hurricane Irene in the Atlantic is causing havoc in the Caribbean, and forecast to strengthen into a major hurricane before landfall on the US East Coast overnight on Saturday in the US. Cities and hub airports including Miami, Charlotte, Washington DC and even New York Newark, JFK and La Guardi...

    POSTED 22 Aug, 2011 0 Comments

  • NZ SNOW: Air New Zealand, Jetstar waive ticket change fees

    With further snow and ice in New Zealand -- especially at airports that don't usually expect it like Auckland and Wellington -- there are flights cancelled, delays and disruption. Air New Zealand and Jetstar are both waiving fees to rebook tickets for passengers who have experienced cancellation...

    POSTED 17 Aug, 2011 0 Comments

  • Qantas bans flying faster to make up time on very late flights

    Is your Qantas flight running more than 15 minutes late? Under new rules being passed down by management, your pilot will only be able to make up the time if the new arrival would be within the 15-minutes-late "on time" window for government statistics. So even if your late flight could make up ...

    POSTED 16 Aug, 2011 1 Comment

  • TomTom's new "HD Traffic" system steers you round traffic jams

    If you're on the road for business, driving to the airport under pressure of time, or simply doing your daily commute, there's nothing more annoying than getting stuck in traffic. However, the technology available to help drivers avoid traffic jams has been fairly crude to date.  There's t...

    POSTED 4 Aug, 2011 0 Comments

  • Qantas flights face disruption as pilots vote to strike

    In brief: Qantas flights could face disruption following a vote by pilots to take industrial action, which could extend to strikes that would effectively ground many international services. 94 per cent of eligible members of The Australian and International Pilots Association voted in suppo...

    POSTED 11 Jul, 2011 3 Comments

  • Ash cloud update: Qantas, Jetstar have cancelled Christchurch, Queenstown flights, plus Santiago, Buenos Aires, Johannesburg delayed

    Update, 8am Wednesday June 29 New Zealand is worst affected by the volcanic ash cloud from Chilean volcano Puyehue-Cordón Caulle today, with Queenstown and Christchurch domestic and trans-Tasman flights on Qantas and Jetstar cancelled. All other airlines report their flights are operatin...

    POSTED 29 Jun, 2011 0 Comments

  • UK Government travel warning: "severe" delays flying to or from Britain on Wednesday, Thursday

    Flights to the UK or via international airports including London Heathrow, Gatwick, Manchester and Birmingham are likely to be thrown into chaos Wednesday evening through Thursday evening: UK Border Agency (UKBA) customs and passport control staff will join a widespread public sector strike. It'...

    POSTED 29 Jun, 2011 0 Comments

  • Be prepared: frequent flyer tips to deal with travel cancellations and disruptions

    Predictions of delayed flights, cancelled journeys and travel disruptions on the news -- or Australian Business Traveller's @AusBT twitter account? There's any number of reasons for extensive or widespread journey problems, from weather (especially in stormy seasons) to a flight being just late ...

    POSTED 27 Jun, 2011 0 Comments

  • Ash cloud: Virgin Australia's Pacific Blue to recommence New Zealand flights today

    Update: 4.30am Monday June 27 Virgin Australia's Pacific Blue airline will recommence all New Zealand flights today, Monday June 27. Auckland flights will resume at 6am local time; Christchurch, Wellington, Queenstown, Dunedin and Hamilton services will begin at 10am local t...

    POSTED 27 Jun, 2011 0 Comments

  • Amazing animation of the Chilean volcano's ash cloud spanning the globe

    This amazing animated image from the Bureau of Meteorology (BOM) shows how the volcanic ash cloud from Chilean volcano Puyehue-Cordón Caulle is spanning the globe from Chile (at the top) to affect Australian airspace (at the bottom). With data from NASA, Japan's JMA and the European EUM...

    POSTED 21 Jun, 2011 0 Comments

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