• Lufthansa strikes: more than half of Friday's flights cancelled

    Lufthansa has cancelled the majority of its flights on Friday, with Hong Kong and Singapore flights to Germany included in the list of cancellations, following a call for a nationwide strike by the flight attendant union taking ongoing action against the airline. Hundreds of strikes are already ...

    POSTED 5 Sep, 2012 1 Comment

  • London Heathrow immigration strike on Thursday 26 July cancelled

    UPDATE | Business travellers and sports fans heading to London Heathrow this Thursday can breathe a sigh of relief: the UK Border Agency passport control officers have called off their 26 July strike. You'll just have to deal with the usual Heathrow immigration queues, not the extra-special ...

    POSTED 25 Jul, 2012 1 Comment

  • UK passport control agency to strike on Thursday 10 May

    Headed for Heathrow, Gatwick or any other UK airport this week? Get ready for equal parts of queues and chaos as UK Border Agency staff holdanother strike on Thursday 10 May. This Thursday's strike isn't over differences about how to fix the chronic problems at Heathrow, however, but about borde...

    POSTED 8 May, 2012 2 Comments

  • Refunds from Qantas shutdown: tomorrow is your last day

    IN BRIEF | Were you stranded by last October's dramatic Qantas shutdown, which grounded the Red Roo's domestic and international fleet for 48 tumultuous hours? Then you've got until tomorrow to file for your refund on your ticket, says the airline. One of the conditions laid out on Qantas "Expe...

    POSTED 30 Jan, 2012 0 Comments

  • DFAT: no delays to passport processing during printing strike

    DFAT has confirmed to Australian Business Traveller that its reserves of blank passports is sufficient to cope with the numbers of Australian travellers looking to renew their their passports over the Christmas and New Year period. “Any proposed industrial action at Note Printing...

    POSTED 6 Dec, 2011 1 Comment

  • Qantas shutdown: international passengers get $250 travel voucher

    One month on from Qantas' dramatic 48-hour shutdown, the airline is offering a $250 travel voucher as additional compensation to stranded travellers who purchased tickets outside of Australia. The voucher contains "the equivalent of A$250 in local currency as stored credit for future travel on Q...

    POSTED 1 Dec, 2011 0 Comments

  • UK strikes: crowds & chaos expected this week at UK airports

    Flying to London this week? Travellers arriving at London Heathrow and the UK's other international airports this Wednesday, 30 November, should be prepared for a long wait at the UK Border Agency passport control. British border agency and customs staff -- and up to three million public sector ...

    POSTED 28 Nov, 2011 0 Comments

  • Qantas & unions head for a showdown, but strikes remain possible

    Discussions between Qantas and all three unions involved in industrial disputes have broken down without reaching a resolution. The collapse of negotiations came at the end of the 21 day 'sit down and sort it out' period decreed by Fair Work Australia following months of strikes and October's dr...

    POSTED 24 Nov, 2011 0 Comments

  • Qantas cooking up flight cancellation offer for frequent flyers

    IN BRIEF | Qantas will add a special post-disruption sweetener for members of its Qantas Frequernt Flyer program, alongside the existing raft of measures designed to placate stranded passengers. This already includes free domestic or trans-Tasman flights to all its passengers affected by la...

    POSTED 6 Nov, 2011 0 Comments

  • Qantas gives free flights, points, refunds to stranded passengers

    Qantas is giving away free flights to all its passengers affected by last weekend’s snap cancellation of all flights. The offer is valid for an economy-class return ticket to any Qantas destination in Australia or New Zealand. Travellers will also recieve Qantas Frequent Flyer points ...

    POSTED 6 Nov, 2011 2 Comments

  • Qantas' business travel loss is Virgin Australia's gain

    Virgin Australia is on the fast track to a 20%  share of the domestic business travel market following Qantas' snap decision last Saturday to ground all flights. Although the shutdown gambit appears to have been a successful circuit-breaker against ongoing union disputes, the move coul...

    POSTED 4 Nov, 2011 0 Comments

  • Qantas to pay over $1,800 to stranded passengers

    Qantas faces a payout of over $1,800 per passenger for travellers stranded in the UK or Europe due to last week’s dramatic shutdown of all Qantas flights. This will include almost $800 in compensation for the inconvenience caused by the sudden cancellation of flights. Following enquiries ...

    POSTED 3 Nov, 2011 0 Comments

  • ACCC orders extra compensation for disrupted Qantas passengers

    Update: The Australian Competition and Consumer Commission (ACCC) has told Qantas that planned compensation amounts are not adequate -- and the airline has agreed. In an unusually forthright statement, ACCC chairman Rod Sims said: "It is squarely in the airline’s camp to make good. If you ...

    POSTED 2 Nov, 2011 0 Comments

  • Qantas back in the air, with extra flights to clear backlog

    Qantas will restart a limited number of domestic and international flights this afternoon, Monday 31 October, with the aim of returning to a full schedule by Tuesday afternoon. Qantas is also considering putting on additional flights to clear the backlog of passengers stranded by Saturday's snap...

    POSTED 31 Oct, 2011 0 Comments

  • Etihad cancels 'Qantas rescue' Bangkok-Sydney flights

    UPDATE | With Qantas returning to the skies, Etihad Airways has cancelled its planned relief flights between Sydney and Bangkok. The airline said it has "withdrawn its application to operate the flights, following news that Qantas is progressively reinstating its normal schedule." How...

    POSTED 31 Oct, 2011 0 Comments

  • Govt terminates Qantas strike: flights to restart Monday?

    LATEST | Qantas hopes to recommence domestic and international flights "as early as Monday afternoon" following an order by Fair Work Australia for unions to end their series of crippling Qantas strikes. Qantas CEO Alan Joyce welcomed the FWA ruling as one which "provides certainty for...

    POSTED 31 Oct, 2011 10 Comments

  • Strategic Airlines: Brisbane, Melbourne, Perth 'relief flights'

    The new and little-known Strategic Airlines is about to become a much more familiar name to thousands of passengers stranded by the Qantas shutdown. The carrier – which next month will rebrand as Air Australia and offer low-cost domestic and international services – is open...

    POSTED 30 Oct, 2011 0 Comments

  • Virgin Australia opens lounges to Qantas Chairman's Club, Platinum frequent flyers

    IN BRIEF | Virgin Australia will provide Qantas' most VIP frequent flyers with free access to its airport lounges. On top of adding extra flights and offering discounted fares to stranded Qantas passengers, the airline is cleverly targetting the cream of Qantas' corporate travel crop &ndash...

    POSTED 30 Oct, 2011 2 Comments

  • Qantas shutdown: Virgin Australia boosts flights, taps Etihad & AirNZ to help

    Virgin Australia will schedule additional domestic flights and is also looking to tap partners Air New Zealand, Etihad and Singapore Airlines in an effort to help passengers stranded by yesterday's dramatic Qantas shutdown. The airline says it will run additional flights today, Sunday Octob...

    POSTED 30 Oct, 2011 8 Comments

  • Virgin Australia cuts fares for stranded Qantas travellers

    Virgin Australia is now offering special discounted “Stranded Passenger" fares to assist travellers hit by the sudden Qantas shutdown. The fares are listed at a 20 per cent discount on “available Saver fares on Virgin Australia and Pacific Blue flights” and are valid for...

    POSTED 29 Oct, 2011 3 Comments

  • Shutdown compensation: what Qantas will (and won't) pay for

    With Qantas having cancelled all its domestic and international flights – a move that's grounded the airline worldwide – where does that leave would-be Qantas passengers who are ready to fly or, worse, stranded partway through their trip? Not everyone will be able to make a...

    POSTED 29 Oct, 2011 0 Comments

  • Qantas shutdown: CEO Alan Joyce's statement in full

    In an urgently-called press conference today, Qantas' CEO Alan Joyce delivered the following statement, which Australian Business Traveller is bringing you in full. For more, see our full coverage of the Qantas shutdown. (And if you're stranded and couldn't care less about Alan Jo...

    POSTED 29 Oct, 2011 1 Comment

  • More Qantas strikes today, Friday 28 October: 66 flights delayed

    Over 10,000 Qantas passengers will face more strikes today, Friday 28 October, with 66 flights delayed by up to 70 minutes due to continued industrial action by the Transport Workers' Union (TWU). Members of the TWU – which includes baggage handlers, catering workers and ground s...

    POSTED 28 Oct, 2011 3 Comments

  • Qantas strikes: what does your travel insurance cover?

    Business travellers who've already had their plans disrupted by ongoing Qantas strikes – being hit with flight cancellations, delays leading to missed connections and wholesale changes to the timetable – now face another hurdle: getting their travel insurance company to cover any loss...

    POSTED 25 Oct, 2011 0 Comments

  • Customs strikes hit international airports this Thursday

    LATEST | International travellers should expect severe disruption this Thursday, October 27, as customs staff walk off the job at airports across Australia. Customs officers at Sydney, Melbourne and Perth international airports will be on strike for 24 hours, starting at midnight on Wednesd...

    POSTED 25 Oct, 2011 0 Comments

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