• Five reasons you shouldn't bin your boarding passes while travelling

    While you might be tempted to dispose of your airline boarding passes straight after your flight – or even just leave them in the seat pocket – there are plenty of reasons you should hold onto all of them until your journey is complete. For example, without a valid boarding pass to s...

    POSTED 1 Apr, 2019 15 Comments

  • What to do when an airline cancels your flight

    Nobody likes it when their flight is cancelled, but whether you’re a real road warrior or you fly less often, it’s something you’re bound to encounter sooner or later: and when it happens to you, there are steps you can take to minimise your delays and costs. Depending on your ...

    POSTED 12 Jul, 2018 19 Comments

  • Five innovations that airlines hope will win your business

    Amid a dearth of new plane models, the aviation industry is intensifying the search for in-cabin innovations to lure passengers with wider seats, faster service and even fresh pancakes. Among developments this year, Qatar Airways revealed a business berth which can be swiveled to form a meeting ...

    POSTED 4 Apr, 2017 2 Comments

  • How to complain to an airline

    Every airline makes mistakes — admittedly some more than others — and every traveller has been caught out by delays, lost luggage, faulty seats, a borked inflight entertainment systems or other items on the long list of Things That Can Go Wrong. And when things do go wrong ...

    POSTED 18 Jul, 2013 37 Comments

  • Finnair to ditch in-seat entertainment screens for iPads

    Finnair is considering replacing expensive in-seat video screens with tablets like the iPad, with a system which may debut when its next-gen Airbus A350 jetliners take to the skies in 2014. On top of this, the Finnish flag-carrier wants to personalise the devices so that each passenger’s i...

    POSTED 24 Aug, 2011 0 Comments

  • Qantas to launch premium Asian airline, but it's "not Qantas"

    Qantas will launch a new premium airline somewhere in Asia, that will be competitive with Singapore Airlines, Qantas CEO Alan Joyce this morning confirmed. But he said it will not be majority Qantas owned, nor will it be called "Qantas". The airline will be a joint-venture with an as-yet unname...

    POSTED 16 Aug, 2011 0 Comments

  • Middle Eastern airlines ready to swoop on Qantas

    Etihad, the young Middle Eastern airline run by Australian aviation veteran James Hogan, says it has every intention of snapping up routes dropped by Qantas in its upcoming restructure. The troubled Australian flag carrier is on the cusp of revealing the details of a major restructure of its int...

    POSTED 15 Aug, 2011 0 Comments

  • Amenity kits? Just give us comfortable seats and inflight Wi-Fi

    Passengers flying for business are looking for maximum seat comfort and Wi-Fi but they couldn’t care less about in-flight comfort kits. A new online poll released by Australian business travel specialist Corporate Traveller reveals that seat comfort and access to Wi-Fi are the two most imp...

    POSTED 12 Jul, 2011 1 Comment

  • Be prepared: frequent flyer tips to deal with travel cancellations and disruptions

    Predictions of delayed flights, cancelled journeys and travel disruptions on the news -- or Australian Business Traveller's @AusBT twitter account? There's any number of reasons for extensive or widespread journey problems, from weather (especially in stormy seasons) to a flight being just late ...

    POSTED 27 Jun, 2011 0 Comments

  • Qantas earns over $1billion per year from Frequent Flyer points

    Qantas might be struggling, but its Frequent Flyer program is raising over a billion dollars a year, along with almost $350 million in ancillary fees from baggage and other non-ticket extras.  The Frequent Flyer program revenue catapults it to being the world's top earner of ancillary fees,...

    POSTED 3 Jun, 2011 0 Comments

  • Qantas Next-Generation Check-in: top 10 things you need to know

    Qantas’ Next-Generation Check-in system is now in full-swing, with the associated reduction of baggage allowances from June 1. Here are the top 10 things you need to know about the new check-in system. #1 You might not be able to use it yet While most Frequent Flyers have now received th...

    POSTED 2 Jun, 2011 6 Comments

  • Qantas overhauls Frequent Flyer program, introduces new Platinum One level

    Qantas is rolling out significant changes to its Qantas Frequent Flyer program in the face of a new frequent flyer offering from Virgin Australia due in July. Silver and Gold members of the Qantas Frequent Flyer scheme can now earn more status points, while the most highly-travelled Platinum mem...

    POSTED 17 May, 2011 8 Comments

  • Qantas to launch a premium Asian airline?

    Qantas may not be calling Australia home forever, if rumours pan out that it plans to launch a premium airline based in Asia. CEO Alan Joyce softened the ground for the move when he warned very bluntly that Qantas' international arm was slowly dying. The strength of Joyce's comments were a surp...

    POSTED 13 May, 2011 1 Comment

  • How important are hot flight attendants?

    From the elegant glamour of Virgin Atlantic's flight crew advertising to the wet t-shirt Girls of Ryanair calendar, there's no question that airlines positively discriminate in favour of the best-looking cabin crew. But American Airlines has landed itself in trouble after running an internal com...

    POSTED 12 May, 2011 2 Comments

  • Lie-flat or fully flat beds? We put the truth to the lie-flat lie

    If you're confused by the difference between a "lie flat" seat and a "fully flat" bed, you've good reason: many airlines boast about their lie-flat business class, but don't mention that it's actually on an angle.  You hear "lie-flat bed" and have the logical expectation of a seat whic...

    POSTED 26 Apr, 2011 13 Comments

  • Skyscanner: amazing new iPhone app for booking flights

    A new iPhone app has been released that lets you book "all flights, anywhere" — including Australian domestic routes. We put it to the test to see whether it really found the cheapest fares and if it was easy to use. The app is unique because most travel booking websites target a certain t...

    POSTED 7 Mar, 2011 1 Comment

  • Emirates becomes world's third largest airline

    With only 144 aircraft in its fleet, Emirates has just become the world's third largest airline by capacity, overtaking US carrier United and behind only Delta and American Airlines. Emirates' rise up the capacity charts comes thanks to the airline's decision to use only the world's largest plan...

    POSTED 3 Mar, 2011 0 Comments

  • Qantas International slowly dying: Alan Joyce

    Qantas chief Alan Joyce said today there was "a real question mark over the viability of Qantas International" if it keeps going the way it is. Speaking to journalists at a Melbourne Press Club lunch, Joyce said he had appointed a senior executive to review the whole Qantas International busines...

    POSTED 3 Feb, 2011 0 Comments

  • Star Alliance adds upgrade awards for Air Canada, US Airways

    Members of Star Alliance partners – including Air New Zealand, Singapore Airlines, United and Asiana – can now trade their points for upgrades on flights with Air Canada and US Airways. Although already members of Star Alliance, the Canadian and US carriers had yet to sign up to the ...

    POSTED 31 Jan, 2011 0 Comments

  • Qantas axes direct Sydney-San Francisco flights

    Qantas is cancelling its direct service between Sydney and San Francisco as of May 14, forcing passengers bound for San Francisco to transit via Los Angeles or the Dallas, Texas hub of Qantas' partner American Airlines. Qantas spokesman Tom Woodward confirmed to Australian Business Traveller tha...

    POSTED 14 Jan, 2011 6 Comments

  • V Australia / Etihad alliance gets the go-ahead: 100 destinations on offer

    Virgin Blue and middle-east airline Etihad have been given a provisional go-ahead by the competition regulator to form a pricing and scheduling alliance. The Etihad decision isn't final, as the regulator is still accepting submissions from third parties. Under the alliance, Virgin Blue (through...

    POSTED 16 Dec, 2010 0 Comments


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