Qantas and Virgin Australia are both sitting on a solid 82% rating when it comes to keeping Aussie flyers happy, according to the rolling Roy Morgan Customer Satisfaction survey.
The poll of 1,650 travellers saw both airlines close out the month of August with a photo finish, while Qantas' regional arm QantasLink sat a whisker away at 79%.
In the year to August 2014 more than 3.96 million Australians flew Qantas at least once, Roy Morgan reports, "and a fraction over 82% of them reported that they were satisfied with the airline."
"Virgin Australia scored a satisfaction rating of just under 82%, from almost 2.8 million passengers."
However, Qantas' ranking also represents a drop of 3% from July, when its scorecard was punched at 85%, while in the same time Virgin has lifted its game from 80%.
Low-cost airlines Jetstar and Tigerair trailed at 67% and 50%, respectively, and Virgin Australia CEO John Borghetti will no doubt be seeking to lift Tiger's rating now that Virgin owns Tigerair Australia in its entirety.
“In the year to August 2014, more than 7.6 million Aussies – or 40% of the population – took at least one domestic flight" says Angela Smith, Group Account Director for Roy Morgan Research.
"That is a huge number of customers for the airlines to keep satisfied, and for Qantas and Virgin to achieve satisfaction rates over 80% is an impressive feat."
“Budget airlines Jetstar and particularly Tiger Airways may have cheap flights on their side, but their relatively low satisfaction scores suggest that passengers need something more than just a bargain price to feel satisfied with an airline."
What's your 'customer satisfaction' rating for Qantas and Virgin Australia based on your most recent domestic flights with both airlines?
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