Qantas is turning travellers away from overcrowded Singapore lounge

Qantas is turning travellers away from overcrowded Singapore lounge

Qantas is now denying some passengers entry to its Singapore lounge during peak periods due to overcrowding.

Qantas Club members and some Gold-grade frequent flyers are being sent to the nearby SATS airport lounge and the lounge of Oneworld partner British Airways.

Photos: Inside British Airways’ Singapore lounge

This also applies to holders of single-entry Qantas lounge passes, which are issued to Qantas Silver frequent flyers and also available through many credit cards, including the airline's own Qantas Premier Mastercard.

Unlike the Qantas lounge, the SATS Premier Lounge doesn’t offer cooked-to-order dining or a tended bar: just a selection of self-service food and drinks from the buffet…

... and has only five showers where you can freshen up before your flight, compared to Qantas lounge's 20.

AusBT review: SATS Premier Lounge, Singapore Changi T1

A Qantas spokesperson confirmed to Australian Business Traveller that "during the busiest periods, lounge hosts may use their discretion in redirecting passengers to an alternative lounge to ensure a comfortable experience for everyone."

With Qantas now using Airbus A380s from Singapore to Sydney and Melbourne, and also having resumed flying via Singapore to London as part of the revamped Kangaroo Route, the airline's Singapore Lounge is busier than ever – especially from 5.30pm until the lounge closes at 11pm, during which the bulk of flights depart.

Australian Business Traveller understands that as the lounge starts to fill up, priority for access is given to Qantas first class and business class passengers, along with Chairman's Lounge members and Platinum One, Platinum and Gold frequent flyers.

Oneworld Sapphire and Emerald frequent flyers (such as Cathay Pacific Marco Polo Club Gold and Diamond cardholders) will likely be bounced to the British Airways lounge if the Qantas lounge is full.

British Airways' own business class and first class passengers and Executive Club frequent flyers – many of whom make a habit of visiting both the BA and Qantas lounges at Singapore (the former for self-pour drinks and a less crowded lounge, the latter for a la carte meals and cocktails) – could also find themselves restricted to the BA lounge.

Good lounge, bad timing...

Qantas' Singapore Lounge was the first in a series of new-look international lounges – it's been followed by Hong Kong, Los Angeles and most recently London – but its opening in 2013 came after the Qantas/Emirates alliance saw Singapore dropped in favour of Dubai as the stopover for its Airbus A380 flights from Sydney and Melbourne to London.

This dramatically reduced the number of travellers expected at the lounge, so it was designed accordingly, with a then-generous provision for up to 460 passengers.

But since Singapore once again became Qantas' London stopover from March this year, the Lion City lounge has been pushed to capacity.

Qantas has squeezed in an extra 40 seats, boosting total capacity to 500 passengers, and a Qantas spokesperson has told Australian Business Traveller "we’re continually evaluating opportunities to invest in the pre-flight experience in this port" – although they wouldn't be drawn on rumours of expanding the lounge or adding a seperate annexe for first class and Platinum One frequent flyers.

Your non-Qantas lounge options at Singapore

Qantas passengers who find the airline's lounge is already too crowded for their liking have a few options beyond being shunted into the SATS lounge.

Business and first class passengers, along with Gold, Platinum and Platinum One-grade Qantas Frequent Flyer members (and their Oneworld equivalents), can visit the nearby British Airways Singapore Lounge.

It's around the corner from the Qantas lounge and while it doesn't boast the same standard of food or drink, it's typically quieter.

However, only BA's own first class flyers are permitted into lounge's private Concorde Bar, which is a more exclusive den, with a better selection of drinks than the main lounge but generally the same food.

Plan B – or perhaps that should be 'Plan EK' – is Emirates' Singapore Lounge.

Located above Gate C1, it's a short stroll from the Qantas lounge and opens its doors to Qantas business and first class passengers, along with Gold, Platinum and Platinum One-grade Qantas Frequent Flyer members – but not their Oneworld equivalents, nor Qantas Club members.

The Emirates lounge doesn't have the open kitchen and daily plates of the Qantas lounge but the buffet offers ample choice, and unlike the Qantas and BA lounge there's Champagne (Moët).

If you regularly fly with Qantas to or through Singapore, what's your lounge strategy these days?

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

119 comments

  • hutch

    hutch

    7 Jun, 2018 01:48 am

    I think the reality is that Qantas needs to find a way to build a seperate First lounge in Singapore.
    Members who gave thanks

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  • turbojezz

    turbojezz

    7 Jun, 2018 07:44 pm

    totally agree...and so it should since it now flies F via Singapore.
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  • chris brown

    CB42

    8 Jun, 2018 08:07 pm

    Agree with most posters, and as platinum, regret Qantas, having to say that prefer to go to the BA lounge, the Q lounge (especially in the evening) tends to be full of drunken chavs.

    But Q will never open a second lounge. And as lounge access is one of the perks of higher tier membership, now using Singapore Airlines, who don't treat QFF as cattle

    sorry Joyce, despite your spin and media crap about what you ARE GOING TO DO...why not do something now, before you are found out. (Refer History of Ryan Air)






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  • NBShone

    NBShone

    7 Jun, 2018 04:05 am

    As a frequent traveler to the singapore lounge every 4 to 6 weeks I find it too crowded and go to the BA lounge which is next door. Even as a first class flyer I often walk in and walk out within 5 min. Emirates is also quiet for qf36 home at 6pm.

    Some times I arrive early and shower, have a meal but by 7pm its noisy and very busy. 2015/16 it was very quiet you had time to relax before your flight.


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    iM

  • Brian Williams

    evilbrian

    8 Jun, 2018 03:22 pm

    +1. So crowded on my last 2 visits that I just went into the EK lounge instead. Much quieter, and while the food isn't quite as good it's still a very pleasant way to spend my pre-flight time.
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  • Martin  Slobodnik

    msport2012

    7 Jun, 2018 06:32 am

    I like the QF lounge for a shower ,meal & Espresso Martini then retire to the BA Lounge before QF2 home
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  • Cameron Hocking

    blingwad

    7 Jun, 2018 07:06 am

    I really like the Singapore lounge but it’s not very peaceful anymore. They probably don’t have room to expand it, but I think if they are going to have first to a destination they need to have a space for first.

    I have not been since September last year and I thought it was packed so I imagine it’s a lot worse now.

    Back in September might hit some chicken rice in the food court then head to EK for some bub.
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  • Mark

    Mightyreds

    7 Jun, 2018 07:17 am

    Let’s hope Qantas are looking at there options regarding additional space in Singapore as it is needed urgently. Being with 500 other people in a crowded space is not many peoples definition of ‘relaxing’ pre flight when they are paying a premium.
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  • henri9

    henri9

    7 Jun, 2018 11:51 am

    Sounds like the flight itself, really.
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  • Scotgoat

    Scotgoat

    7 Jun, 2018 08:16 am

    It has been busy for a number of years and has got worse with London flights now routed via Singapore. It does not help when a Qantas Club member is allowed to bring his wife, mother and four children. Agree need a first Class/platinum lounge. Perhaps Qantas should talk with BA and other OneWorld Alliance members and have an Emerald lounge with better food and drinks, including champagne. Fear any improvement will take years since Qantas don’t like spending money and are busy fixing-up other lounges, Sydney Business Class lounge to take two-years I think.
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  • mannej

    mannej

    7 Jun, 2018 11:30 am

    QP member is only allowed 1 adult guest (as well as children due to the QF Lounge family friendly policy).

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  • sdtravel

    sdtravel

    7 Jun, 2018 11:41 am

    Just cause thats the official policy doesnt mean thats reality. A QF Gold friend of mine asked to bring in an extra guest last year and was allowed.
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  • Greg84

    Greg84

    7 Jun, 2018 03:21 pm

    I've found Singapore lounge very flexible in relation to extra guests. I've taken an extra guest in a few times...haven't been rejected yet.
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  • mern2001

    mern2001

    7 Jun, 2018 08:22 am

    I have mentioned this before in a previous post - but I visited the QF Singapore lounge for the first time a month ago. I had heard good things about the lounge and was looking forward to the visit. Unfortunately, while the lounge was nice, there were just too many people crammed into that space. It lacks privacy and felt like a bit of a zoo. If Singapore is going to become a serious hub, they definitely need a first lounge. I had a few hours to kill at Changi and later went to the BA and Emirates lounges. They were oases of peace and quiet - which is one of the most important things for me.
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  • Joshb

    Joshb

    7 Jun, 2018 08:54 am

    Visitied Sept last year and it was overcrowded then, couldn't imagine what it's like now.
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  • Chris Beare

    teddy67

    7 Jun, 2018 09:12 am

    Went through Singapore last week.....not surprised at all that Qantas are trying to do something to make the lounge work. We found Qantas lounge OK until when QF2 landed....became very busy very quickly. Food good, wine good, but when it became busy, became noisy and crowded. Went over to Emirates....much better. You have a view of the runway, much quieter, though wine not as good. All in all, I would choose Qantas for the food and wine and then go over to Emirates for peace and quiet.
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  • Ozshanel

    Ozshanel

    7 Jun, 2018 09:16 am

    I think it is a real testament to how incredibly well Qantas does lounges that everyone wants to be in their lounge rather than the others.
    Hopefully they can find a way to solve this problem, however having your lounge be too popular is a nice problem to have.
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  • levelnine

    levelnine

    7 Jun, 2018 07:50 pm

    It is not in any way a nice problem to have when you are a paying customer who is turned away from the lounge. See, for example, the appalling treatment born2fish received in a comment below.

    Lounge overcapacity is not a testament to how well Qantas does lounges. It is a testament to Qantas' poor planning -- everyone could foresee that changing AUS-LHR flights from DXB to SIN was going to cause capacity constraints at the SIN lounge.
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  • AJW

    AJW

    11 Jun, 2018 05:09 am

    So what should Qantas do?

    Build a bigger lounge? Maybe but that takes time and is dependant on having the space to do it.

    Limit flights to Singapore, eg keep flying to London via DXB or elsewhere? Maybe but not very practical.

    Manage overcrowding in other ways?

    No easy answer I am afraid.
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  • Michael63

    Metoo

    7 Jun, 2018 09:32 am

    It's my understanding that Qantas has to pay the other airline lounges when Qantas passengers use them. So it's no free ride for Qantas diverting passengers. As that bill adds up over time expansion is the only way forward.
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  • Brenton Thevarakam

    whoppersandwich

    7 Jun, 2018 11:20 am

    Yup, that’s the reason I make a point of visiting every accessible lounge at the airport before departure!
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  • Chris Chamberlin

    ChrisCh

    7 Jun, 2018 12:09 pm

    Ozshanel: Your understanding is correct. With Oneworld, if the passenger is travelling in a premium cabin (business or first), the operating airline pays for the lounge visit. If they're sitting further back in premium economy or economy and getting lounge access via status or membership, the frequent flyer (QFF) or lounge program (Qantas Club) granting access pays for the visit. For Oneworld Emerald flyers travelling business class, the frequent flyer program pays for the visit only if the passenger accesses a dedicated first class lounge courtesy of their status.
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  • Happy Trails

    Happy Trails

    7 Jun, 2018 12:27 pm

    Chris,

    Do you have a source for this?
    My understanding is that, with oneworld, the operating carrier pays in all cases.
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  • Chris Chamberlin

    ChrisCh

    7 Jun, 2018 12:42 pm

    Journalists don't reveal sources who provide information 'off the record', but I can say that the information comes from people working in the right places.

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  • Himeno

    Himeno

    7 Jun, 2018 03:20 pm

    What Chris mentioned also fits with my experance.
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  • Himeno

    Himeno

    7 Jun, 2018 03:30 pm

    We all knew there was going to be an issue with the SIN lounge very quickly after the changes were announced almost a year ago.

    There isn't really any space that the QF lounge could expand into. All the space neighbouring the lounge is taken up by the TG lounge and airport offices.

    The last time I was in SIN, I used the BA lounge before QF38 and moved across to the QF lounge after most of the QF flights had departed when I found out about a long delay to QF38 (the lounge was open almost 3 hours longer then normal that night and I was the 2nd last pax to leave).
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  • Scotgoat

    Scotgoat

    11 Jun, 2018 03:40 pm

    Chris,

    Do you know if anyone at Qantas looks at what there 'loyal' customers are saying about them and their facitities?
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  • Chris Chamberlin

    ChrisCh

    11 Jun, 2018 04:27 pm

    Scotgoat: That's up to Qantas. If you have feedback you want the airline to read and consider, you should, as always, send it to the airline.
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  • silvyvc

    silvyvc

    7 Jun, 2018 10:08 am

    I visited a month ago and made sure I showered and had a seat before QF2 arrived. I got there at 2 30pm sharp, then headed out to BA and came back prior 5pm as staff suggested me to grab a seat and get everything I needed prior that

    That lounge gets incredibly busy when 3 flights arrive around the same time. The issue here is that a lot of OW flyers get there prior 5pm.

    But if Qantas are even turning away their own Gold FF, clearly we have a problem. I would say that BA is a pretty decent alternative (obviously food is not as great, but would probably eat before at QF lounge) or even EK. It is quiet and has tarmac views!

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  • GBRGB

    GBRGB

    7 Jun, 2018 10:24 am

    If you were a Qclub member and got told to go to another lounge I don’t think many would be too upset but I think Gold pax would be peeved, many Gold would only travel overseas once or twice a year and really look forward to the business standard lounge, it’s the only time they get to enjoy it.
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  • worldwanderer

    worldwanderer

    7 Jun, 2018 04:20 pm

    GBRGB I don't understand your comment at all.

    If I have shelled out many thousands of dollars to be a Qantas Club Member and been a member for more than 25 years and I have bought a Qantas ticket for an international flight and the benefits of being an member travelling on an international flight are to use the airport Business lounge - why would I not be upset when told I can't use the lounge?
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  • GBRGB

    GBRGB

    7 Jun, 2018 06:12 pm

    Worldwanderer as a Qclub member myself I am choosing when to buy lounge access that suits me. I could fly very little with QF for years and then if required I can just join and get acesss to all Qantas lounges for a few hundred bucks, as opposed to Gold and above who are being given lounge access as reward for loyalty and also spending considerable $$ to gain that status. I am Gold currently but that could change next year, who knows, but if I am someone who has say 1000 status credits with QF in a year you have done some serious flying, and I think you would have much more reason to be disappointed that you couldn’t access the lounge than someone who purchased access when it suited them, as many I know do.
    Member who gave thanks

    Ifly2

  • DogEatDogWorld

    DogEatDogWorld

    7 Jun, 2018 06:39 pm

    GBRGB Your comment is erroneous. I agree with Worldwanderer. If you pay for QC then you should have access to QC. Why shouldn’t they be upset? Lounge access is a benefit of Gold Status. QC is a paid membership to specifically use the lounge (Other benefits not worth a mention).
    Let’s say you paid a yearly membership to a premium gym that had showers, fresh towels, an extensive group class timetable and sparkling water flowing from the bubblers, then you were told it was too full and redirected to the dodgy CrossFit studio around the corner with sweat encrusted mats instead, I think you’d be pretty upset and ask to have your money back from the Gym. The reason people pay for QC is because they don’t fly enough to achieve Gold; their opportunities to use the lounge are minimal. If they fly 10 times a year and they get turned away twice. Their paid membership has ripped them off 20% of the time. Qantas could pro rata refunds for memberships every time they get denied, give extra Points, Status Credits or extend the QC membership for another month as a gesture perhaps.
    Members who gave thanks

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  • GBRGB

    GBRGB

    7 Jun, 2018 07:20 pm

    Dog Eat Dog World far from it, I am simply managing my expectations, something many struggle to do honestly. Can you honestly say that someone who has paid $250 to access QF lounges for a year should expect the same consideration in situations like this as someone who has flown with the airline all year, I don’t. I acknowledge the $250 and it’s consideration in the process , it’s simple business and something we all manage everyday in our own businesses and the expectations our customers have. I am comfortable where my $250 sits me in the value of a customer to QF, and my expectations match that value.
    Member who gave thanks

    Ifly2

  • worldwanderer

    worldwanderer

    7 Jun, 2018 07:30 pm

    GBRGB

    Must have been many years since you paid for this privilege seeing its $510 pa plus $399 joining fee.

    If you only fly once or twice a year then you have paid over $200 per lounge visit plus your airfare.
    Member who gave thanks

    DogEatDogWorld

  • worldwanderer

    worldwanderer

    7 Jun, 2018 07:35 pm

    Correction $540 + $399
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    DogEatDogWorld

  • DogEatDogWorld

    DogEatDogWorld

    8 Jun, 2018 03:19 pm

    GBRGB Mate - $250 for a year of access, I don’t know where you’re pulling the facts and it seems that’s an example of you and your opinion relying on misinformation. The point is QClub is a paid memberhio to use the Club....therefore they should use the club. I don’t know why you think people should be more upset than others. It’s not a competition. People can be equally upset. It’s relative and saying that people should be less upset than you is elitist.
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  • GBRGB

    GBRGB

    8 Jun, 2018 04:34 pm

    Yes I was actually wrong DodEatDogWorld, my last 4 year Qclub renewal was $900, $225 per year, I stand corrected.
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  • MrT

    MrT

    7 Jun, 2018 10:24 am

    There was a line up of around 30 people queuing to get in when I visited last month! From what I could tell the queue had formed because people were in discussion with the lounge attendants not happy at being turned away.

    I decided to visit the BA lounge for a meal and came back to the Q lounge for a shower/drink after the A380s to MEL and SYD had departed.
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  • John Geromoschos

    JTG

    7 Jun, 2018 10:27 am

    As a QFF Platinum and a Singapore PPS I now avoid flying with Qantas to Australia as the lounge is too crowded. It is not the only consideration when purchasing a ticket but a significant one.
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  • Alex

    tm_smile

    7 Jun, 2018 10:29 am

    Singapore has always been an issue, remember the good old days when QF and BA were partners? The F and J lounges always used to be a zoo during peak hours....
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  • jrfsp

    jrfsp

    7 Jun, 2018 11:14 am

    Yes not an ideal situation, but the lounge wasnt designed for 8 QF flights all departing at the same time, it must easily be the busiest overseas port for QF. There does need to be more provision for First / Platinum FFs, but then again Qantas seems to be moving towards the one lounge concept for most places.
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  • jrfsp

    jrfsp

    7 Jun, 2018 04:23 pm

    Current QF schedule ex SIN:

    18:40: QF72 PER - B737
    19:30: QF2 SYD - A380
    20:15: QF36 MEL - A380
    20:40: QF52 BNE - A330
    21:10: QF82 SYD - A330
    23:45: QF78 PER - B737
    23:50: QF38 MEL - A330
    25:55 QF1 LHR - A380
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  • silvyvc

    silvyvc

    8 Jun, 2018 10:18 am

    Then also add QF2 coming from LHR which arrives 5 25. I noticed that once that flight arrived, the lounge went notoriously busy (plus the A330 from Sydney, 737 from Perth an A380 coming from Melbourne which may have some passengers that may connect onto QF1). Obviously people coming from LHR want to shower and have a bite before continuing to SYD or another destination within Aus. Same case for people coming from Aus and flying onwards to LHR.

    The lounge is great, but too small for so many flights as you are accurately listing jrfsp
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  • AJW

    AJW

    11 Jun, 2018 05:14 am

    Wheather it is one or two lounges is not the issue. The issue is capacity to cater for all passengers.
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  • Graham BLAMEX

    BLAMEX

    7 Jun, 2018 11:18 am

    Simple solution. Fly SQ they know how to look after premium customers. Especially First Class and Platnium passengers. Plus the SQ product is far superior. Hence the company has moved all its international travel from QF to SQ......One day Qantas will learn
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  • silvyvc

    silvyvc

    7 Jun, 2018 11:41 am

    I'd disagree. As a gold member, VA FF's when flying SQ get a disgrace of lounge that doesn't even have toilets inside their lounge. Yes, First class and Platinum may get the nice lounge, but there are a lot of us who are in that middle tier. I think for that reason, QF has a better variety of choices... from the 3 lounges I went in Changi, I thought they were all pretty good options, at least better than the Krisflyer gold lounge.

    Probably aircraft availability and time slots? but if QF didn't have all flights departing at the same time, it would be a different story.
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  • JBL

    JBL

    7 Jun, 2018 03:19 pm

    Platinums do not get the nice lounge either sadly. I skip SQ as a VA Plat for that reason
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  • bl812

    bl812

    8 Jun, 2018 03:45 pm

    Exactly,but all these Qantas fans just bickering with each other and put you thumbs down if you dare to say any negatives

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  • Chris Chamberlin

    ChrisCh

    8 Jun, 2018 04:00 pm

    A reminder to all readers to keep the discussion here on-track, which means discussing the topic of the article, not making comments or remarks about other people commenting on that article.

    All views are welcome here, and all readers should feel free to comment either positively and negatively, while remaining objective and sticking to the topic. When views express don't align with your own, we remind that our long-established Comment Policy reads "don't attack others for their opinion: if you disagree, then make your case. But stay objective and stick to the topic."

    Comments which ignore that Comment Policy can be reported to the moderation team for review by clicking the 'flag' icon next to the comment.

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  • Steven Beale

    melbtraveler

    7 Jun, 2018 11:29 am

    I'll check it out this Sunday. I'm on QF36 to Melbourne in First. Will be interesting to see how First is handled. I actually like the Emirates lounge so will end up there I'm sure.
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  • GregXL

    GregXL

    7 Jun, 2018 03:24 pm

    QF have the solution planned - Project Sunrise!
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  • born2fish

    born2fish

    7 Jun, 2018 06:38 pm

    I was recently turned away from the QF SIN lounge due to "capacity issues" and I was a QFF Plat travelling on a paid full fare First ticket.
    I appreciate the concept of first come / first served (and didn't pull the DYKWIA routine on lounge staff), but paying a premium fare for a budget outcome just doesn't cut it Qantas. At the very least they should quarantine a section of seats for the 28 First class pax (2 x A380 flights), as it's hard to justify continued loyalty to an airline that treats somebody like that when I have never fallen below Plat status for 15+ years and have paid full fare F.
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  • highflyer

    highflyer

    7 Jun, 2018 07:03 pm

    Wow - did you get any sort of compensation?
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  • born2fish

    born2fish

    7 Jun, 2018 09:17 pm

    No compensation - unless a dry overcooked meal on my flight counts?
    Lounge staff were doing the best they could and were very apologetic as they had allegedly been told by management "no more people, no exceptions''. I wasn't going to get stuck into the frontline staff for the poor decisions of others up the line - there was enough of that happening with aggro from others who had not managed to accept the decision.
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  • silvyvc

    silvyvc

    8 Jun, 2018 10:40 am

    I would escalate with customer care for some compensation (e.g points?) you should be given something particularly if you flew F
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  • highflyer

    highflyer

    8 Jun, 2018 01:04 pm

    I agree, if i was flying First, i would be escalating with customer care for some sort of compensation.
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  • born2fish

    born2fish

    8 Jun, 2018 03:01 pm

    Seeking points or $$$ as compensation for the inconvenience of being turned away is not really a priority for me. It's how you react and recover that really matters. For me it was an easy solution - I booked my next European trip on SQ A380 in the First Suites last night. So instead of seeking compensation from Qantas, I instead gave something back...........instant karma. :-)

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  • Jedi

    Jedi

    12 Jun, 2018 03:33 pm

    A "dry overcooked meal" doesn't sound good. I thought QF had Neil Perry inspired food
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  • 11sjw

    11sjw

    7 Jun, 2018 09:54 pm

    Interesting. Last November we (2 adults and 1 child) were shunted out of a section as it was reserved for Chairman's Lounge members. Surprising a section isn't reserved for paid F fares.
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  • Stm Aus

    stmaus

    8 Jun, 2018 08:46 am

    Time and time again, the question is asked on these forums: what price QF loyalty? If you've got your LTG locked in.... walk!!!
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  • Janeblogs

    Janeblogs

    7 Jun, 2018 07:08 pm

    I was in the Sin lounge in April & the experience was ghastly made worse by a pretentious white coated "Maitre D". I'd been seated in an area reserved I guess for premium passengers and he came up to me & was quite officious as to why I couldn't sit there. I didn't bother to show my P1 card or first class ticket (and nor did he ask) but referred him to the charming person who had seated me there. He gave me a wide berth after that.

    Having said that I am sitting in Melbourne at this moment at the gate because both the business lounge and QC are worse than standing room only - it is quite disgusting and QF can blame who they like but the situation there tonight is worse than anything I have seen at a lounge anywhere. Don't give me a little white card and tell me you value my business when you treat paying customers like this.
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  • GregXL

    GregXL

    7 Jun, 2018 07:58 pm

    Doesn't Melbourne have capacity reductions due to lounge upgrades? All the same can't be that hard for them to work out what the flow of P1s is through the bookings and preserve capacity for them. One time in Perth when there were upgrades underway, the well attired overflow were sent to CL. A memorable afternoon tea with Julia!
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  • Stm Aus

    stmaus

    8 Jun, 2018 08:47 am

    Maybe try another airline?
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  • Richard Kentwell

    phyllisbird

    7 Jun, 2018 07:09 pm

    It can't possibly be any worse than the Qantas lounge in HNL. I know there's only one QF flight per day, but seriously?
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  • Janeblogs

    Janeblogs

    7 Jun, 2018 07:33 pm

    Hahah Phyllisbird, I haven't been in that Honolulu lounge in a very long time but you are right, it is pretty bad on a daily basis! But Melbourne tonight takes some beating and is normally not quite as bad as this. Singapore on the other hand has become like this since the escape from Dubai!
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  • levelnine

    levelnine

    7 Jun, 2018 07:52 pm

    An appalling lack of foresight on the part of Qantas. Everyone knew this problem was going to arise. As part of their decision to redirect AUS-LHR flights from DXB to SIN, they should have made an appropriate plan to deal with the increase in lounge customers rather than adopt after-the-fact band-aid measures.
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  • Jedi

    Jedi

    12 Jun, 2018 03:37 pm

    Yes lack of foresight tahnks Mr joyce.
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  • worldwanderer

    worldwanderer

    12 Jun, 2018 04:11 pm

    Qantas company failing absolutely yes.

    Not sure the CEO himself/herself of a multi-pronged company with multiple airlines that is focusing on a $1B debt reduction and 5K staff reduction, improving share holder return, long term strategy for market retention against low cost carriers and fleet renewal would be spending one iota of his time personally estimating and reviewing the individual capacity forecasts for every lounge in the companies purview.
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  • Sanjay Prakash

    sanj747

    7 Jun, 2018 09:30 pm

    Poor planning and the turning away of First Class Passengers is appalling. Visited the lounge in January and wasn't impressed. HK is so much better with great choices of CX lounges.
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  • Rkwm

    Rkwm

    7 Jun, 2018 11:36 pm

    The same occurring at Sydney. Entered the Business class lounge this morning ( 7th ) at 9.10am not a seat to be found in fact guests were queueing for the prospect of securing a seat when someone left . It was unbearable.Left and sat at the gate,at least I could find a seat!
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  • Robert Eden

    reno
    Banned

    8 Jun, 2018 12:32 am

    As p1 with QF I'm pissed when I sit in an over crowded lounge with ya all.i never asked for that,and paid QF club members should be pissed because they don't get what they paid for.be real be pissed by piss pore planning by Qantas.
    Members who gave thanks

    Neil R, Ifly2

  • puppy79

    puppy79

    8 Jun, 2018 06:11 am

    I cannot help but imagine what would happen if Qantas was to reinstate Adelaide-Singapore services in both directions say five times a week to feed into the QF1/BA12/BA16 and the Finnair services to Europe in regards to how crowded the lounges would get.it already feeds the other twice daily services ex Melbourne,Same ex Sydney,one a day ex Brisbane,and one sometimes two a day ex Perth plus the London services.that would be a total mad zoo.If I was to go to the UK again and could afford a lounge membership I might go via Perth even if it means making do with a domestic lounge there before connecting onto QF9 To avoid the insanity of Singapore.
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  • Dan

    DanV

    8 Jun, 2018 10:48 am

    QF kinda shot itself in the foot when they closed the F lounge some years ago when they moved the LHR flights to DXB.

    Saying that, surely QF could've at least allocated some space for F passengers only in the interim as they try to find a long-term solution.
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  • Himeno

    Himeno

    8 Jun, 2018 03:11 pm

    QF didn't close the F lounge. They broke up with BA and BA kept one of the 2 QF/BA joint venture lounges.
    If BA, for some reason, was no longer interested in flying to/through SIN, QF would have kept the F lounge.
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  • PB57

    PB57

    8 Jun, 2018 10:52 am

    I’m transiting through SIN on Monday week, transferring QF35 to QF1. After reading all of this, I think I’ll just head straight to the EK lounge which I can do because I’m a Platinum.
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  • Sanjay Prakash

    sanj747

    8 Jun, 2018 12:22 pm

    I would agree with that strategy. I was connecting in Singapore in January before all this QF 1/2 re-routing happened. Went to the QF lounge first and then before heading to the gate went to the EK lounge. Much more peaceful in the EK lounge and was a better place to be.
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  • Gary Tudball

    quaternion

    8 Jun, 2018 03:29 pm

    Can OW Platinums use the EK lounge? I thought you had to be flying EK to use their lounges?
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  • Jason Fowler

    Ifly2

    8 Jun, 2018 03:14 pm

    There are not that many of us left that actually pay OUR OWN money for lounge access.. most people here don't pay for their own flights but get automatic entry based on status - then they don't agree that it's unfair when a fully paid Qantas Club Member gets bumped to the cheaper (or sometimes sent off with a bloody voucher to the food hall) - let me tell you, WE have more right to be in the lounge because we have taken money out of out own pockets to be in there!!!
    Members who gave thanks

    DogEatDogWorld, rohannathan

  • Traveller14

    Traveller14

    9 Jun, 2018 02:13 pm

    Agree with that.

    QF seems to still be in business largely because of automatic bookings by corporate travel agents and/or companies and govt. departments.

    You've paid the membership yourself so you should be among the highest ranked to gain entry if QF's planning is so poor it can't accommodate all who in theory should be 'inside.'

    Perhaps QF knew this all along and wants to fatten its profits, and knows that it will lose few bookings even if its 'service' is poor.
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  • Alex_upgrade

    alex_upgrade77

    8 Jun, 2018 03:14 pm

    A few years ago I invested in a Priority Pass unlimited annual membership for about 260GBP (I live in Europe). I'm also Star Alliance Gold, but having both has given me great back up options in some airports where the Star lounge is ordinary (like Singapore). In Aus I think it includes some restaurants in the domestic terminals. At Heathrow you get arrivals lounge access in most terminals (sadly they've dropped the Sofitel).
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  • crosscourt

    crosscourt

    8 Jun, 2018 03:16 pm

    Good for this. Hopefully all those who look like they've just come off the beach in Sentosa will be among those shunted. And I agree that there needs to be consideration for a 1st lounge or just make arrangements with BA to use the concorde room. And before anyone says ba will never agree, any airline is happy for the extra bucks.
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  • Christopher Hampton

    ChrisInMelb

    8 Jun, 2018 03:18 pm

    jrfsp's list of flights excludes the Jetstar ones incl JQ8 to MEL at 20:00 and no doubt others like SIN to Bali (and on to other AUS ports)
    I'm flying Business (using the term loosely) from SIN-MEL on Jetstar in a few months. If declined entry to the QF lounge, I wouldn't be able to access other lounges as am only QF Silver - with Qantas Club
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  • Nick  Sydney 348

    Nick Sydney 2

    8 Jun, 2018 03:24 pm

    I must be in a minority (of 1 perhaps) but the DXB stop was a godsend. Rarely if ever were the lounges at Dubai full or close to. Singapore is fine but not a patch on HK. Switching from DXB to SIN is a retrograde step in my view from the lounge perspective. Recently was on a QF/CX combination through HK to LHR which worked well and gave access to superb lounges with CX and QF for a reasonable amount of time on the transit in HK. In the meantime we have to make do with what we have in Singgapore...ho hum
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  • Gary Tudball

    quaternion

    8 Jun, 2018 03:26 pm

    I think turning away non-QF flyers who gain entry to with OW Sapphire / Emerald status flying with other (non-QF) OW airlines for example CX, MH or BA out of SIN would be a good start.
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  • Himeno

    Himeno

    8 Jun, 2018 07:55 pm

    MH is in T2, QR is in T3. While it is possible some of those pax might take the walk over to the T1 QF lounge, not many will.

    CX is in T4. T4 is not connected to T1 like T2 and T3 are. It has a rather annoying bus connection via T2. It is quite hard for CX pax to get to the QF lounge if they were not already in T1/2/3 making a connection to T4.

    The vast majority of BA pax with lounge access are just going to go to the BA lounge.

    JL has 3 flights to SIN (QF codeshares on all 3). Only 1 (JL36/QF4025) is while the QF lounge is open. The lounge may get some early flyers from JL38 for a short time before it closes.
    JL38 0150
    JL712 0810
    JL36 2150
    JL directs their pax to the Danta lounge (they used to use the SATS lounge between the QF and BA lounges).

    These are all the non QF flights, departing SIN after the QF lounge opens, where some pax might have lounge access and are likely to go to the QF lounge.
    3K245 1510
    UL303 1510
    3K207 1545
    3K695 1545
    3K283 1600
    3K601 1640
    3K583 1655
    3K541 1800
    3K513 1915
    3K591 1925
    3K677 1930
    3K687 1935
    3K551 1950
    UL309 2010
    3K571 2015
    3K537 2030
    3K161 2305
    AY132 2335

    Once the new codeshare with AF starts, AF pax would also have access to the QF lounge, though AF uses the Danta lounge.
    AF257 2235
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  • Andyzx

    Andyzx

    8 Jun, 2018 04:12 pm

    I was in the EK J lounge on Tuesday morning for EK412. whilst not standing room was very full prior to the flight.

    QF are not likely to expand the lounge (a few tweaks maybe) but strip 2 X(275-300 pax) 777-X direct Sydney / Mel - LHR out of their 2020+ planning, why would they. As mentioned a few variable $$'s to point pax to a BA or EK lounge if they wish to not add up to a new P1, P maybe F lounge.
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  • tommulligan

    tommulligan

    8 Jun, 2018 04:14 pm

    I have been there a few times and it is not an impressive lounge. Often overcrowded and definitely not at the same standard as SIA's Krisflyer lounge.
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  • Peter King

    Peterking

    8 Jun, 2018 04:38 pm

    After reading this last night on my way to Singapore airport, i was expecting the worst. Got to the airport early prior to QF38 and the lounge was only around 20% full. Even after QF1 landed there was only a small increase in the visitors. Got straight in for a shower and there was plenty of seats all night.
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  • Rav

    Rav

    8 Jun, 2018 09:22 pm

    That is what I want to hear, will be there in OCT for my first Bus class trip from Hel to Mel, looking forward to the experience, glad to have the opportunities to inspect the BA and EK lounges.
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  • P Pack

    P

    8 Jun, 2018 04:42 pm

    Lets be honest the Singapore lounge is a business class lounge only. Not even close to what is offered to First/Platinum customers in Sydney or Dubai. It is also very generic and has little Australian culture. I was there on Grand Final day and there was zero coverage of Australian sport. Just EPL. You could visit dozens of bars in Singapore that would be showing the footie but not Qantas.
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  • Peter King

    Peterking

    8 Jun, 2018 06:22 pm

    This is because no Singapore based sports channel shows Australian sport. They are just showing what is on the local cable channels.
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  • calmelb

    calmelb

    8 Jun, 2018 06:40 pm

    That is incorrect @Peterking. AustraliaPlus (a cable TV channel available in Singapore and Asia as a whole) broadcasts AFL games overseas. Plenty of expats living in Asian countries who want to watch it
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  • Peter King

    Peterking

    8 Jun, 2018 07:02 pm

    Doesn’t show state of origin and only shows AFL infrequently.
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  • calmelb

    calmelb

    8 Jun, 2018 07:25 pm

    That doesn't sound right. I was able to watch games when I was living there 2 years ago. The AFL website also references that 6 games a week are broadcast.
    I am not sure on the State of Origin as I don't personally watch it
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  • Nick  Sydney 348

    Nick Sydney 2

    9 Jun, 2018 03:45 pm

    Boomerang Bar, Robertson Quay. Plenty of Aussie food and and sport
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  • Grace B

    Grace B

    8 Jun, 2018 07:09 pm

    AS a BAEC Gold card holder, I'd be extremely p'd off if QF's unwanted were allowed to enter the BA lounge. If that were the case, BA should issue a similar policy to QF.
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  • PuriPuriMan

    PuriPuriMan

    8 Jun, 2018 07:17 pm

    Sadly, QF has reduced the value of self-paid travel and Club membership over the years, whilst regularly increasing the prices of access to seats, on both aircraft and Lounges. And which actions appear to be the future direction Corporate have chose ... no doubt when the exodus increases it’ll be too late for the airline to regain the status it once enjoyed.
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  • Gary Tudball

    quaternion

    8 Jun, 2018 09:04 pm

    Agreed .. Back in the 90s I used to pay for Flight Deck (Qantas) and Golden Wing (Ansett) lounge access. The standards were higher, clubs were more private, few members with lots of value add services for travellers. Today, they're almost commodity services with every man and their dog in the lounge :(

    No member give thanks

  • Traveller14

    Traveller14

    9 Jun, 2018 02:19 pm

    Yes, as a former Golden Wing holder my memory may have become selective over the years but I don't recall seeing people with thongs (the shoe type not the USA type) or tank tops, or high-vis uniforms, in the lounges. Fewer entrants 25 years ago.
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  • worldwanderer

    worldwanderer

    10 Jun, 2018 10:13 pm

    Ah, Golden Wing, brings back fond memories of the GW Lounge in Adelaide where staff would greet me by name on arrival and ask if I was happy with my seat allocation or would like it changed, frequent upgrades to row 1 on a Y ticket.

    Not so fond memories of the 1M+ points that went down in flames with the airline's demise.
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  • OZjames70

    OZjames70

    8 Jun, 2018 10:39 pm

    I've been using this Qantas Lounge for many years, and last time I dug into it, the Singapore Lounge is a Qantas Lounge as different to a Qantas Club. There is a difference: just look at the First Lounge in Sydney.

    For years Qantas have had an agreement that lets QC members have access on a space available basis. I agree that if operational issues have resulted in overcrowding, that the risk of being turned away feels unacceptable - even more so if you are travelling in First.

    However I think Qantas does a great job of managing the Singapore Lounge and on the few times it has reached capacity (which is imposed by the Airport Authority, not Qantas) turning away guests is unfortunate. The issue is exacerbated when flights are delayed resulting in guests who had been scheduled to depart still being there, so additional guests being turned away.

    To put it into perspective, over 30 years of flying through Singapore and with a frequency of between 12 and 14 times a year, I've experienced one situation where I was asked to go to another lounge and given several options. Maybe this was purely because I was flying Business, but I think it might be Lounge Policy.

    I must add though, I seen more than my fair share of people who feel because they are flying Qantas, they have a divine 'right' and seen some of these people turn on behavoiur that makes turning them away a blessing!


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  • Anthony Owen

    Tonyo

    8 Jun, 2018 10:51 pm

    Currently seated in the Sin lounge after the chaos has abated (20:00 hours). I've used this lounge regularly over the past 4 years and my overwhelming impression is that its quality in terms of space, food, and beverages has diminished significantly over that period. The crowding issue has been well addressed by others, but the freshly-cooked food bar now serves, admittedly high quality, Asian fast food. The creative Asian cuisine of a couple of years ago has gone! Now onto my pet subject: the wine. Every bottle on offer could be purchased for well under $10 at DM's. This is not a Business Class offering! It's lower quality than the wine QF hands out on the flight to Australia in economy class!
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  • P Pack

    P

    9 Jun, 2018 12:38 am

    We all seem to agree its average at best and far from what a platinum or first class passenger should get. The old BA/QF first lounge was far superior.
    On the point about Australian sports coverage i am talking about in the lounge itself. Yes of course its widely available in Singapore thats why its so disappointing the flying kangaroo just has CNN and EPL.
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  • Charles Lo

    chas

    9 Jun, 2018 10:07 am

    Thanks everyone for their comments. It made interesting reading. I fly out tomorrow from Singapore to Syd and will checkout the lounges. To alleviate the problem for starters, why can’t Staff deny members bringing extra guests instead of the one allocation?. A long time ago when I was travelling with two friends my partner and I joined as members so we could both get them in., To this day we still pay separately to maintain our membership for this reason,

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  • Traveller14

    Traveller14

    9 Jun, 2018 02:24 pm

    chas, please report back if you'd be so kind. Within reason, the more detail the better.

    This is one of the more productive discussions on this site with the common theme being a level of unhappiness, although the unanswered question is 'how many contributors are able to change the bookings in future to other carriers' (or 'would want to?') If teh answer is 'hardly any', then QF won't do anything, irrespective of future plans for fewer or more flights though SIN.

    It'd be interesting to know how many QF executives trawl through these comments. Perhaps more than I might think.

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  • Andrew Gruber

    AJGCanberra

    9 Jun, 2018 05:49 pm

    I travelled last month on QF1 & 2; made a beeline for the lounge as I was desperate for a shower. I had to wait about 5mins for a shower (both ways), so i checked out the lounge. Maybe about 2/3 full, almost completely full after the shower. Seemed to be a good range of food on offer. Only Seppelt sparkling on offer. Impressed with Heathrow T3 lounge on the way home, lovely cold Croser and a Beef Pasty to go with. I was flying Economy, but Gold FF. If I were Platinum of flying First, I would appreciate a small more exclusive experience.
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  • JOhn Davis

    Hobart Flyer

    11 Jun, 2018 09:57 pm

    Reminiscent of a Coles Cafeteria and that is probably being unkind to Coles. Noise, clutter people, ordinary food and very ordinary wine.

    Travelled through recently as a First Class Platinum FF passenger and was stunned...never again.

    BA lounge was a delight Qc and other flyers don't be annoyed go to BA

    Amazing T3 at Heathrow met at door, escorted to a reserved table, attentive staff
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  • puppy79

    puppy79

    12 Jun, 2018 06:04 am

    I have not used such facilities except as a Kid with my parents years ago with my family prior to heading to America with the old captains club lounges in Melbourne but things were way different internationally.food selection while very basic and drinks were a lot better.I will never forget those little sandwiches,these days other than a balfours cafe or charlies club sandwich such things are hard to come by.
    No member give thanks

  • Marks2

    Marks2

    12 Jun, 2018 01:38 pm

    I was in both the SATS and Qantas lounges two days ago. My impression was that the seats were about the same, the Qantas lounge is bigger and has windows to the terminal, so appears more spacious. The SATS food had more meat and sandwich options, the Qantas food had more fruit and salads. The SATS reds were on a par with Qantas, but Qantas had the edge in whites and sparkling.

    Qantas also had tables reserved for first passengers by the windows overlooking the terminal.

    Frankly, I wouldn't be fussed by getting sent to SATS if the Qantas lounge was busy. In fact, at busy times, it would be the better option.
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  • Andrew Laughlin

    Axl

    15 Jun, 2018 07:13 pm

    Good! I’ve long argued for a lounge dedicated to First/Business travellers travelling in those classes.
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  • PLEASEupgrademe

    PLEASEupgrademe

    15 Jun, 2018 11:41 pm

    How crazily coincidental this is. I just opted to join the Qantas Club for the first time in my life. I am travelling to London on Mon 24th September from Melb on QF35 MEL-SIN and the flight gets into SIN at 1755, and guess what, I have a 6 hour layover until the QF1 departs to London at 23:55. I cannot believe I am reading this!
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  • PLEASEupgrademe

    PLEASEupgrademe

    16 Jun, 2018 02:34 am

    Come to think of it, I have actually thought of a fairly "fair" solution to this problem. Whilst I believe that loyalty to an airline should come with perks such as lounge access. A person such as myself, (QFF Bronze + Qantas Club member), and an infrequent flyer pay specifically to access the lounge/Qantas Club.... So people in my situation should get access too.

    I have read every single response to this post and it seems to me that the majority of respondents to this article are QFF Gold (at a minimum,) which means they have CHOICE when it comes to lounge access during peak times at the QF Lounge in SIN. By this I mean that they have the choice to visit either the BA lounge OR the Emirates lounge. Considering the fact that Qantas Club Members with low QFF status can't access the BA or Emirates lounges, I think it would only be fair that Qantas Club members with low status should have priority to the Qantas Lounge, because a) Thats is what they have paid for, and b) they have no other choice.

    imo, reading comments about people visiting multiple lounges because the showers are better in one lounge, or the food is better in another, or they serve champagne in the Emirates lounge are literally not just spoiled for choice, they are simply spoiled! (Who needs to visit 3 lounges?!)

    As much as the frequent flyers/Business/First travellers will probably see this as more unfair to them.... until a proper solution is figured out, I think this should be QF policy with regards to the QF lounge in SIN at peak times.

    Also, If anyone can answer this question for me.... Since the Kangaroo Route has now been swapped out of Dubai into Singapore, is there not the same problem at the Qantas Lounge at Heathrow? IE When the A380 flights depart LHR, wouldn't there also be a flurry of pax wanting to use the QF lounge pre flight for a shower and a quick feed there since the Sydney and Melbourne bound A380's presumably leave at similar times? Or is the LHR QF lounge much larger?

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  • AJW

    AJW

    16 Jun, 2018 04:37 am

    Re the frist part of your post can I simply say that if you are turned away Qantas are making other arrangements even for paid club members. So choice doesn’t come into it.

    With Heathrow couple of wrong assumptions in your post.

    There is one 787 flight and one A380 flight a day and they leave 8 hours apart.

    And as for Singapore it seems the issue is around 6-8pm Qantas has a number of flights leaving Singapore bound for Sydney, Melbourne, Perth and Brisbane two of which are A380’s. BA also has its Sydney bound flight too.

    Later on it isn’t near as bad, though there is another flurry of flights in the 90 minutes before midnight only one of which is an A380 which goes to London.
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  • DogEatDogWorld

    DogEatDogWorld

    19 Jun, 2018 09:12 pm

    AJW - the Lounge diverts QC members to SATS, which anyone can enter with a platinum Amex/priority pass. So making arrangements to visit an inferior lounge which is valued at $32. The Qantas Lounge with combined First Class is valued at $99 (that’s how much Qantas were selling passes for). So - no. I don’t think Qantas made sufficient arrangements at all.

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  • Marks2

    Marks2

    20 Jun, 2018 06:12 am

    However, if the Qantas lounge is full to overflowing, then the SATS lounge is a good option. I've been in both lounges, and think the Qantas lounge has the edge if both lounges are empty. However, if the Qantas lounge is full, I'd take the SATS pass in a heartbeat.

    I'm not sure how the Qantas lounge is valued at three times the SATS lounge either. When it's full, it's certainly not.
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  • NBShone

    NBShone

    16 Jun, 2018 08:36 pm

    6.30 pm at the Qantas Singapore lounge now and it's 110% full with no seats and passengers waiting outside. Long que for showers.
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  • reeves35

    reeves35

    10 Aug, 2018 08:33 pm

    Currently in the SATS Lounge after receiving my email directing me here and giving me 5000 points. Perfectly acceptable alternative, same view, food fine. I've always found the SIN Lounge just OK, noisy and very snooty staff.

    Email is interesting as it infers the larger aircraft operating via SIN is only during July and August. Is it the plan to move some of the A380 services back to A330s after the ens of the northern winter peak?
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  • PLEASEupgrademe

    PLEASEupgrademe

    15 Aug, 2018 11:00 pm

    I have a question for all you guys and gals. I am flying into Singapore on QF35 on Monday 24th feb. I have a 6 hour wait to catch the QF1 to London. When I log in to the QF app, it says "relax in the SATS Premier Lounge," as opposed to QF 2 which says "Relax in the Qantas International Business ounge at LHR."

    My Question is the following. I am a QF Club Member, QFF Bronze, how do I know that I will be credited 5K QFF for using the SATS lounge on the way to London, and 5K QFF for using the SATS lounge on the way back whilst stopped in Singapore?
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16 Nov, 2018 02:27 am

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