Qantas moves to digital boarding passes for international flights

Qantas moves to digital boarding passes for international flights

Qantas plans to do away with paper boarding passes for international flights, with switched-on travellers being given the option to use a digital boarding pass in the Qantas app.

Near-paperless boarding is already a standard on domestic Qantas flights thanks to mobile check-in, tap-and-go smartcard readers (which are being phased out) and the Qantas smartphone app.

App-based boarding passes will be introduced on flights between Australia and New Zealand next month in what the airline is touting as more seamless trans-Tasman travel.

Qantas plans to extend this to other international destinations, eventually allowing passengers without checked luggage to use the Qantas App to bypass the checkin counter and head straight to immigration and security, and then make a beeline for the lounge (or boarding gate, if they're running late).

Eligible travellers will also find their digital boarding pass includes access to the airport's Express Path fast-track.

“Seamless domestic travel has been a reality since Qantas pioneered smart check-in technology in 2010, but the barriers have always been a lot higher for international flights," says Qantas International CEO Garett Evans.

“The goal is ultimately to make this technology for international routes the ‘new normal’. Helping our customers access services and information through their mobile is a big priority for Qantas right now."

 

18 Comments

  • Phillip Maguire

    Felipe

    18 May, 2017 10:43 pm

    Does Qantas plan to do away with paper boarding passes altogether.?     What happens if you are not traveling with a mobile, or the mobile phone plays up just when you need it.... Or will we now have to pay a fee to have a paper boarding pass.?    Most people may want to use their mobile, but that does not mean all.   They still should offer paper passes to those who want it, or need it.

    Member who gave thanks

    EuniceTravels

  • petercr

    petercr

    19 May, 2017 05:19 am

    I recently had the situation where I had my boarding pass as an e-ticket and my phone was rapidly running out of battery and would have died before the flight was called. I'd already gone through security so I just went to the enquiries counter and they happily printed one out for me. 
    No member give thanks

  • Richard Burgess

    richard89

    19 May, 2017 11:34 am

    Let's not be too dramatic, it's an easily solution to just print one out. Most arrival immigration services requirer a paper boarding pass anyways (i.e. US, Canada, UK). In order to alleviate this would take far more international cooperation and if that day should come, there would be contingency plans. 
    No member give thanks

  • henrus

    henrus

    19 May, 2017 11:50 am

    On a recent flight I took, Jetstar made an announcement around 5 minutes before boarding and said that if anyone is using a mobile boarding pass and their phone has died/low battery could they approach the gate staff for a printed boarding pass before boarding.
    No member give thanks

  • paperysomething

    paperysomething

    18 May, 2017 11:20 pm

    But then Qantas will print you out a bit of paper with the boarding pass details when you board anyway. Wonder if those can be removed?
    No member give thanks

  • patrickk

    patrickk

    19 May, 2017 02:10 am

    Papery the bit of paper is required if you need to provide evidence of actual travel.
    No member give thanks

  • kiwiwings

    kiwiwings

    19 May, 2017 05:04 am

    This is a good move! I seem to have misplaced a Few paper tickets between check in and the gate. Interesting the express path will come up also. 
    No member give thanks

  • henrus

    henrus

    19 May, 2017 11:51 am

    I'm not sure how other Australian airports handle it, but in Brisbane, after you go through departures smart gate you put your departure card into a box.

    I've twice seen people drop their boarding pass into that box as well. First time it took immigration a while to find a key for the box.
    No member give thanks

  • Phil

    phily

    19 May, 2017 07:03 am

    Yet when one needs to Claim Missing Points on the QF website the first requirement is to send them a copy of the Boarding Pass.
    No member give thanks

  • bneflyer

    bneflyer

    19 May, 2017 05:08 pm

    I submitted a missing points claim just the other day and don't recall any boarding pass requirement? What details are you referring to?
    No member give thanks

  • Eunice  Travels

    EuniceTravels

    19 May, 2017 08:26 am

    Good move quantas going paperless. However, in saying this, there should also be an option for the older people or people with no phone to access paper boarding passes at the check-in area, otherwise, this option would seem insensitive to those not familiar or who do not own a mobile phone.  I like paperless from start to finish, It's where we're headed in the future, no people, just machines and scanning and who knows, in the future the plane may even be auto-piloted???
    Member who gave thanks

    Grannular

  • Richard R

    rcnr25

    19 May, 2017 10:45 am

    I don't think paper boarding passes are going away any time soon.

    Planes already have autopilot features but you need someone behind the controls at all times. I can't see that changing even as autopilot technology improves.
    No member give thanks

  • sgb

    sgb

    19 May, 2017 01:38 pm

    In the future, airports might have molecular transportation booths instead, and be called Teleport instead of just old fashioned Airport. Mobile phones will then be as old fashioned as paper boarding passes.
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  • undertheradar

    undertheradar

    19 May, 2017 10:56 am

    CHILL OUT PEOPLES. IT'S JUST AN OPTION.
    No member give thanks

  • markpk

    markpk

    19 May, 2017 03:02 pm

    UTR - in case you didn't realise, your caps lock is on...

    #justsayin
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  • undertheradar

    undertheradar

    19 May, 2017 03:46 pm

    I am fully aware

    #justsayin

    No member give thanks

  • Callum

    Cctv_520

    19 May, 2017 04:06 pm

    Garett Evans? Always thought it was Gareth...
    No member give thanks

  • worldwanderer

    worldwanderer

    20 May, 2017 11:14 am

    Hey Eunice - there's no U in Qantas.
    No member give thanks

Guest

26 May, 2017 12:27 am

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