Qantas hikes international flight change fees by up to 45%

Qantas hikes international flight change fees by up to 45%

Cancelling or making changes to your next international Qantas flight will become more expensive from later this month as the airline increases the ‘change fees’ applied to passengers in first class, business class, premium economy and economy.

These fees vary by destination, fare type and travel class, with the updated rates applying to new bookings made on and from April 28 2017.

How much is the fee?

On most international Qantas flights including to Canada, China, Hong Kong, Indonesia, Japan, Philippines, Singapore, South Africa, South America, Thailand, UAE, UK and the USA, passengers booked on Economy Sale and Premium Economy Sale tickets will pay $25 more to change or cancel their flight, with costs increasing from $200 to $225.

Travellers on Economy Saver and Premium Economy Saver fares will also pay an extra $25 – increasing from a $100 fee to $125 – while the current $200 change and cancellation fees on Business Saver and First Saver tickets will bump up by $50 to $250.

Amending or axing your trans-Tasman flight will cost $25 more on Economy Sale and Business Saver fares as well, both rising from $100 to $125, while affordably-priced Business Sale tickets again find a price rise of $25 for changes and cancellations, elevating the already-higher fee of $150 to $175.

The most significant changes are for business class passengers booked on Qantas codeshare flights to Fiji (operated by Fiji Airways), with the cost of changing or cancelling a Business Sale fare rising by 45% from $120 to $175, although a more modest increase of $5 is levied on Business Saver and Economy Sale tickets, moving from $120 to $125.

All other fare types not mentioned – including flexible tickets, which already attract a higher ticket price in exchange for easier flight changes and cancellations – are unaffected, as are first class travellers jetting across the Tasman with Emirates on Qantas codeshare flights.

These higher fees to not apply to passengers who book their flights before April 28 2017, with the current, more favourable rates applying in the event of a flight change or ticket cancellation, including when requested after that date.

But regardless of destination or fare type, Qantas is also increasing the assisted booking fees it charges to passengers who reserve their flights over the phone or at airport ticket counters as of May 1 2017, rising from $35 to $40 for Australian domestic and trans-Tasman flights and from $60 to $70 for all other destinations.

The new international fee structures follow earlier changes for Australian domestic passengers, where Qantas' change and cancellation fees on economy Red e-Deal fares rose from $88 to $99 for new bookings made from March 14 2017.

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

17 comments

  • aussiflyer

    aussiflyer

    13 Apr, 2017 12:44 pm

    I love that credit card fees have had all the scrutiny by the ACCC and airlines continue to lift every other fee known to man. I understand there are restricted fares and flexible fares, but some of these fees are getting out of control.  
    No member give thanks

  • eminere

    eminere

    13 Apr, 2017 01:07 pm

    Exactly. I would love to know what reason QF us using to justify raising these change fees.
    No member give thanks

  • spudseamus

    spudseamus

    14 Apr, 2017 12:58 pm

    They don't have to justify it.
    No member give thanks

  • Jon W

    Jon W

    17 Apr, 2017 12:13 pm

    My guess is their justification is that they feel as though their competition from VA (and others) is weak enough now that they can get away with it.
    No member give thanks

  • Hewnix

    Hewnix

    13 Apr, 2017 11:29 pm

    Change fee should be limited as a percentage of base fare, not a flat fee, too, regardless of whether we get statutorily limited maximum change fees or not. 
    No member give thanks

  • anthony watts

    anthony watts

    13 Apr, 2017 01:18 pm

    I understand i have to pay a fee to change a ticket, but it annoys me when i cannot rebook the flight online,  the website refering me to the phone. The phone operator then charging me $40 on top of the change fee. A stupid little amount, but still annoying when I have no alternative.
    No member give thanks

  • peteshep

    peteshep

    19 Apr, 2017 02:43 pm

    They always waive the operator fee if you are unable to change online 
    No member give thanks

  • tuzza1

    tuzza1

    13 Apr, 2017 02:09 pm

    Mmmm, $99 to change the date of a $115 fare. sounds fair to me hahaha
    No member give thanks

  • moa999

    moa999

    13 Apr, 2017 04:58 pm

    Further 'encouragement' to book their Flexi fares I guess.
    No member give thanks

  • John

    akronflyer

    13 Apr, 2017 09:12 pm

    Simpler and pricier ?
    No member give thanks

  • Looking

    Looking

    14 Apr, 2017 07:35 am

    House prices are soaring in Hobart so no doubt this is to allow QF to fairly reward their contact centre staff.
    No member give thanks

  • Longreach

    Longreach

    14 Apr, 2017 05:08 pm

    I cannot wait to give Joyce and Qantas what they deserve and switch to either Singapore or Cathay.

    Virgin is no better, with Etihad's iniquitous levies. 


    No member give thanks

  • BJVincent

    BJVincent

    17 Apr, 2017 03:28 pm

    We have enjoyed (!) considerable success with upgrades to Business from both PE and Economy on DFW - Syd flights on QF8.   It is a terrific use of points.
    No member give thanks

  • willvill

    willvill

    18 Apr, 2017 12:53 pm

    Qantas....They NEVER stop chipping away at the customer....who they care so much about.
    No member give thanks

  • Merry

    Merry

    19 Apr, 2017 03:40 pm

    Qantas' change charges are as mystifying as they annoying for J travellers, who are frequently subject to changes of plan over which we may not have much say (in my case working for Channel News Asia). And as for their abysmally understaffed Call Centre, words fortunately fail! Have given up on QF and rely entirely on SQ and when in Australia, on Virgin, with their fee free changes. 
    No member give thanks

  • Markspark

    Markspark

    19 Apr, 2017 03:48 pm

    Considering airfares haven't changed in 50 years - literally, then don't you think it is reasonable that they recoup their massive capital investment somehow? 50 years ago it cost $1250 to fly from Perth to London in Economy, about the same as now. The average weekly wage was $32.50 though. Just think about how tough it must be to make money running an airline for a change and accept that sometimes you have to pay to make changes. People on this site think Qantas should make no money but whinge if they aren't buying new planes every week. Australian aviation is the most deregulated in the world so I think it reasonable they charge a bit more for changes. 
    Off soap box now ;)
    Member who gave thanks

    HK Flyer

  • zoomzoom

    zoomzoom

    19 Apr, 2017 09:31 pm

    Another abuse of market power by QF, they really exploit their position and sock it to Australians. I'm totally over them. Fly only when I have to!
    No member give thanks

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18 Jun, 2019 01:24 pm

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