Qantas flags more seats, lower fees for frequent flyers

Qantas flags more seats, lower fees for frequent flyers

Qantas has unveilled a raft of changes to its frequent flyer program and we've got all the details.
* more 'reward seats' set aside for frequent flyers to buy with points
* reduced carrier charges, in many cases around 30-50% lower
* an increase of up to 15% for points-based premium economy, business class and first class bookings
* a drop of up to 10% for international economy reward seats
* an increase in the number of points needed for upgrades
* new award partners in Air New Zealand, Air France and KLM
* and at long last, Lifetime Platinum status
 
 
Click here to read our full wrap of the Qantas Frequent Flyer changes and how they’ll affect you.
 
PREVIOUS | Qantas has promised to ramp up the number of seats available to frequent flyers, "particularly on international flights," as part of a broad set of changes to its loyalty program.

More seats on each flight, from tip to tail, will be set aside for points-based bookings before being offered for general sale.

Overnight updates to the Qantas booking system are also showing a marked reduction in the ‘carrier charges’ levied on international points-based bookings – albeit only in economy, for now – with some key routes to Singapore, Hong Kong and Los Angeles dropping by 40-50%.

These are shaping up to be cornerstones of what Qantas is promising as "the biggest overhaul to the airline’s loyalty program in its 32 year history."

Full details will be revealed at a Sydney press conference called for 10.30am today, Thursday June 20, to be hosted by Qantas Group CEO Alan Joyce and Qantas Loyalty CEO Olivia Wirth.

Qantas Frequent Flyer and its parent Qantas Loyalty group remain a reliable river of gold – if not platinum – for the airline.

In the first six months of the 2018 financial year Qantas Loyalty posted a $175m profit, more than twice that of the airline's international flying and contributing almost 25% of that period’s group-wide pre-tax earning of $871 million.

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

157 comments

  • fxdxdy

    fxdxdy

    18 Jun, 2019 12:03 pm

    If they make it harder to earn status I'll scream.
    No member give thanks

  • M S

    Strange

    18 Jun, 2019 07:30 pm

    Agree!! This sounds ominous...
    No member give thanks

  • flyOFTEN

    flyOFTEN

    19 Jun, 2019 03:18 pm

    it's all getting too hard, chasing points, when so many deals when pay cash not credit cards. Show me a traddie who won't give you at least 20% discount if you pay him/her cash no receipt. If it's for PPR don't need receipt & not my problem if he/she doesn't pay his/her GST. Qantas only really wants those people who fly frequently on higher fares. They make it too hard & many will stop chasing points earned with credit cards, which is where a lot of revenue is earned for QF ff programme, so it might come back to bite them. With the recession really starting to kick in now & only going to get worse, a lot worse, cash will agin be king. Been to a few businesses lately, who only take cash, no cards whatsoever. Even Aldi charge extra to pay with a card.
    No member give thanks

  • guesswho2000

    guesswho2000

    19 Jun, 2019 08:43 pm

    I’m sure this’ll be voted down, but it actually is your problem if they don’t pay their GST...lost tax revenue has to be made up from somewhere, the government don’t simply ‘spend less’...
    No member give thanks

  • levelnine

    levelnine

    18 Jun, 2019 12:03 pm

    That doesn't sound good. Switch to a revenue-based model? Hope not!
    No member give thanks

  • Smithy

    Smithy

    18 Jun, 2019 12:05 pm

    Lifetime Platinum is a lifetime dream ..
    Member who gave thanks

    Neil Chen

  • Roderick EIME

    rodeime

    18 Jun, 2019 02:18 pm

    Would take most of us two lifetimes just to earn
    No member give thanks

  • tomJ

    tomJ

    18 Jun, 2019 12:05 pm

    Get ready for an enhancement! The cynic in me is anticipating a spend-based status system. That is the direction FF schemes are going.
    No member give thanks

  • Dredgy

    Dredgy

    18 Jun, 2019 10:46 pm

    Hate spend based systems.
    “Because you fly with us so often, you can have a reward, but only if you give us even more money”. Is the opposite of what a loyalty program should be.
    Member who gave thanks

    SSMEDLEY

  • Melbzone

    henry_168

    18 Jun, 2019 12:08 pm

    I think they will target significant changes on platinum members and make it harder to reach. It is so easy to reach platinum during the DSC period.
    No member give thanks

  • Mr Mink

    Mr Mink

    18 Jun, 2019 05:01 pm

    I think this is right. Using DSC I was able to get from gold to platinum in 6 months July-Jan19 figuring that would likely be my only chance of getting to Platinum, effectively for 18 months as my year starts in July. Depending on the announcements ("enhancements"??) this may well be bae once only platinum. I have 12 months now, then likely return to Gold, which is enough really for the lounge access. Its a privilege not a right after all.
    No member give thanks

  • M S

    Strange

    18 Jun, 2019 07:52 pm

    As much as I sincerely hope that you are wrong, I somehow feel that's likely!!
    No member give thanks

  • PERflyer

    PERflyer

    18 Jun, 2019 09:19 pm

    Platinum seems to be the new gold the last few years that’s for sure. Sometimes seems half a 737 SYD-MEL is platinum. I really cringe when I hear of this type of thing Qantas let’s see how they spin it. It will never be better for us That’s for sure. The famous “enhancements”.
    Member who gave thanks

    SSMEDLEY

  • Mike Beder

    Mikebeder

    19 Jun, 2019 04:11 pm

    Couldn't agree more - the queues for Gold/Plat/QC/etc entry on some of those flights are often way longer than the non-status ones.
    No member give thanks

  • Josh Kendrick

    banana0692

    18 Jun, 2019 12:11 pm

    I am expecting dynamic pricing of reward bookings and status based on spend.
    No member give thanks

  • obanpointer

    obanpointer

    18 Jun, 2019 12:19 pm

    Krisflyer here I come!
    Member who gave thanks

    SSMEDLEY

  • Neil Chen

    Neil Chen

    18 Jun, 2019 12:21 pm

    Might be rolling out EQD, EQM like the American carriers.
    No member give thanks

  • willvill

    willvill

    18 Jun, 2019 12:26 pm

    It might be the biggest changes in 32 years but there have been plenty along the way. Qantas have for years perfected the FF double whammy to the point its an art form. Devalue the currency (points) and inflate the earning rate. Beautiful. Fancifull if you believe you are going to be better off after the announcement!!!
    Member who gave thanks

    SSMEDLEY

  • Geoff

    geoffro

    18 Jun, 2019 02:42 pm

    yep and you don't earn interest on your points balance either so triple wammy.
    No member give thanks

  • Teejay Cal

    Theresnormissin

    18 Jun, 2019 12:30 pm

    As an individual who is holding out for the next (potential) DSC promotion to book a tranche of flights for Q4 and Q1, the thought of upcoming enhancements has me somewhat concerned.
    Members who gave thanks

    Mikebeder , AnzacTaurus

  • reeves35

    reeves35

    18 Jun, 2019 12:33 pm

    I'm sure it will be "revolutionary"
    No member give thanks

  • Aidan

    Aidan

    18 Jun, 2019 12:36 pm

    Maybe the recognition of spend with Qantas over a spread of Qantas products hotels, insurance, credit cards, sign up points bonuses.
    With big data they have on allot of members they can better evaluate the '$ worth' of each member.
    No member give thanks

  • fxdxdy

    fxdxdy

    18 Jun, 2019 01:30 pm

    I think you're right.
    There have been surveys around plans to 'reward' customers who earn huge point balances via credit cards, hotels, etc.
    No member give thanks

  • Aidan

    Aidan

    18 Jun, 2019 03:19 pm

    Yeah it makes sense, if the profit from flying is now secondary, it will now be about Qantas’s share of your wallet.

    They may need to one day drop the ‘frequent flyer’ part of the name as it’s so much broader now and in the future.
    No member give thanks

  • josephjohn8484

    josephjohn8484

    18 Jun, 2019 12:37 pm

    i heard that they are going to reduce the points needed for classic rewards by 10%, but triple the taxes.
    No member give thanks

  • moa999

    moa999

    18 Jun, 2019 04:47 pm

    That would be more expensive than a cash fare then
    No member give thanks

  • Graham Kinsella

    TheCelt

    19 Jun, 2019 03:11 pm

    The taxes are already comparable to buying a retail ticket.
    No member give thanks

  • Sanjay Prakash

    sanj747

    18 Jun, 2019 12:37 pm

    Looks like a busy week for Qantas with many media performances.
    No member give thanks

  • Otto Van De Velde

    OttoV

    18 Jun, 2019 12:47 pm

    Just my luck sitting on 1330 SC and in ‘ dispute’ with QFF for not awarding me Gold and the bonus for passing through 1000 SC. Seems loyalty only extends one way. Sad really if one believes in supporting Aussie businesses
    No member give thanks

  • H2SO4

    H2SO4

    18 Jun, 2019 12:50 pm

    It's been mentioned before - double status credits don't count to loyalty bonuses.
    No member give thanks

  • jubbing

    jubbing

    18 Jun, 2019 01:30 pm

    From personal experience I can absolutely say they do - I used the double SC promotion previously, which took me over 500 SC to trigger the loyalty bonus (which got me over the line to gold). I had booked a one way MEL-SIN in Biz during the double SC bonus earlier this year. I think it got me 240 vs 120, but it did give me the loyalty bonus.
    No member give thanks

  • H2SO4

    H2SO4

    18 Jun, 2019 01:33 pm

    Sorry, I meant to clarify that certain DSC promos do allow loyalty bonuses while some don't.

    The most recent promo in 2019 does not allow DSC to earn loyalty bonuses unfortunately. It's mentioned in the ausbt article.
    No member give thanks

  • rebekkap

    rebekkap

    18 Jun, 2019 03:50 pm

    What's the 'dispute' exactly? Have you not done your four eligible sectors?
    No member give thanks

  • Gregory

    Gms5

    20 Jun, 2019 05:59 am

    Would like to hear more about this.
    No member give thanks

  • TRG NZ

    TRG NZ

    18 Jun, 2019 12:58 pm

    Bugger. I am 5 status credits from Platinum this week!
    Member who gave thanks

    MaximillianW

  • Maximillian  Wolthers

    MaximillianW

    18 Jun, 2019 01:19 pm

    Should there be a change to earning/attainment rates for SC it'll be interesting to see when this would be phased in and if based on calander year or financial year for any implimentation.
    No member give thanks

  • Mark Bringans

    Briggo

    18 Jun, 2019 03:19 pm

    I' be booking say SYD_OOL return for tomorrow if I was you -- go for a swim -- have a few at the Tugun Tavern & come home
    No member give thanks

  • Alan Su

    alansu

    18 Jun, 2019 01:00 pm

    Time to plan the next 4-5 RTWs in Business... and spend it in time for the devaluation...? “Oh and by the way, we’ve enhanced lifetime gold requirements to now be 50000 SCs”
    No member give thanks

  • M S

    Strange

    18 Jun, 2019 07:57 pm

    Maybe it's just time to switch to someone else. Like QRs scheme.
    No member give thanks

  • cloud-9

    cloud-9

    19 Jun, 2019 04:08 pm

    Or AY? Supposed to be very generous...
    No member give thanks

  • guesswho2000

    guesswho2000

    19 Jun, 2019 08:47 pm

    In all seriousness, if I could make the 4x segments easily, I’d go for status with BAEC. Have held it before and already have some lifetime tier points, but don’t live in SYD, so can’t take the one BA operated flight to/from Aus easily enough!
    No member give thanks

  • cloud-9

    cloud-9

    21 Jun, 2019 11:35 am

    Your 4 flights don't need to be on BA metal. They just need to be codeshare flights with a BA number. So if you book a AA IB AY etc flight via the BA app, that will be ok. :-)
    No member give thanks

  • Phillip Maguire

    Felipe

    19 Jun, 2019 04:24 pm

    Just like the other contributor named "Strange" commented, may be it is a good time to move over to QR. I've heard a lot of great things about Qatar Airways.
    No member give thanks

  • M S

    Strange

    19 Jun, 2019 04:28 pm

    They just won best airline and best business class again for 2019. And I have used them many times to Europe; I promise you they're the best, and for always much cheaper than QF business class anyday. Oh if only QF was in bed with them instead of Emirates... Given they're OW. Yes not as many SCs as QF (only half) but I still got to platinum using them...
    No member give thanks

  • cloud-9

    cloud-9

    20 Jun, 2019 09:43 pm

    I'm travelling to EBB in December with EK, despite the ow alliance. £500 cheaper, free chauffeur car to airport, and free hotel in DXB as 8hour plus layover. My first EK experience so will be interesting to compare with QR. :-)
    Member who gave thanks

    Strange

  • Flying High

    Flying High

    18 Jun, 2019 01:14 pm

    One thing guaranteed: the changes won't be for the benefit of customers
    Members who gave thanks

    geoffro, Bullybuilt Jake, Strange, SSMEDLEY

  • jubbing

    jubbing

    18 Jun, 2019 01:33 pm

    I don't believe I recall any changes to any FF program in recent years which has benefitted customers, if ever. This is one of Qantas' most profitable areas and they're confident that they won't lose many customers and will be able to push the profits even higher. Shame.
    No member give thanks

  • Austline

    Austline

    18 Jun, 2019 01:15 pm

    Lifetime status axed. I am LT Gold if they do that, then and I am off to SQ. Ironically I would probably still get Gold status but it would be the principal.
    No member give thanks

  • anonymous

    anonymous

    18 Jun, 2019 01:20 pm

    Rather than a minor devaluation I hope they get too greedy and do a major devaluation, enough to finally set me free from Qantas loyalty.
    Members who gave thanks

    Bullybuilt Jake, Strange, SSMEDLEY

  • Tim Hughes

    TimHughes

    18 Jun, 2019 01:22 pm

    Never in the history of QFF has as change to the program meant good news for us. I mourn the loss of anytime lounge access, of equal status credit earning on partner airlines, of once a year guaranteed upgrade credits, etc etc etc. Remember when they "streamline" it means things they used to do, we now have to do (think "streamline the way check in works") and when they say "more efficient program" they mean more points needed per FF reward (think "we are introducing an update to classic reward bookings to improve program efficiency).
    Member who gave thanks

    Strange

  • QFP1

    QFP1

    18 Jun, 2019 02:03 pm

    "Never in the history of QFF has as change to the program meant good news for us." Not even the creation of the Platinum One tier?
    Members who gave thanks

    Bigtones, OzMattyD

  • aggie57

    aggie57

    18 Jun, 2019 11:05 pm

    There is too big a jump from platinum to platinum one, and not enough of a jump from gold to platinum. The tiers are unevenly spaced.
    No member give thanks

  • D Y

    ChickenorBeef

    19 Jun, 2019 03:25 pm

    Having been a P1 now for 4 years, it’s not that brilliant. The smoke and mirrors (and addiction) qantas generates to make this so brilliant is more classic qantas spin. No additional earning rates, no additional tiering on than platinum on one world services. You just get to sit in row 4/5 easily on domestic 737’s. Whoopee for 6.5 return business class trips to nyc / London a year. Someone will no doubt technically pull these comments apart and outline point bonuses, but you still can’t easily redeem. Anyway... let’s see what gets devalued, but given how full lounges are I’m thinking that will be front and centre here. My tip is they’ll improve AA earning rates given recent deal. AA is often already better than BA rates so they don’t mind differentiating between one world partners. Would love to see status on emirates but then no one would fly qantas metal to Europe. Also think they’ll increase qantas loyalty generally vs oneworld as their hard product continues to fall behind market. Yes upgrades are coming but today the skybeds and no wifi really do stick out in the market. Anyway... just my views...
    Members who gave thanks

    Strange, Jjdsyd, TonyTraveller

  • Otto Van De Velde

    OttoV

    18 Jun, 2019 01:29 pm

    OK, thanks H2SO4, understand that, but find that 1330 SC ought to comfortably get me to gold. Credits were generated on double SC only on QF journeys and just single SC on BA flights, so will continue to negotiate with QFF. Unless SC generated by OneWorld flights , like BA also do not count despite the promotion that these flights will help to reach next tier levels?! Nice to have a forum for gripes as communication with QFF is sporadic at best.
    No member give thanks

  • H2SO4

    H2SO4

    18 Jun, 2019 01:36 pm

    If what you're saying is true, maybe another criteria isn't being met? Have you got your 4 Eligible QF flights?

    Your QFF profile should show what is missing for you to reach Gold.
    No member give thanks

  • mannej

    mannej

    19 Jun, 2019 03:48 pm

    I am sure it will be confirmed here, but the majority of the recent DSC promotions have limited the eligibility to QF flights only.

    If you are negotiating to get DSC on your BA flight, you are out of luck
    No member give thanks

  • mviy

    mviy

    18 Jun, 2019 01:45 pm

    Hope this doesn’t affect my progression towards annual/lifetime status.

    If QF axed lifetime status then I’d have every incentive to try flying their competitors as there’d be no reward for long term loyalty flying QF.
    No member give thanks

  • Leo Galvin

    leogalvin

    18 Jun, 2019 01:46 pm

    Poor loyalty program and dreadful value award chart. About to get worse...
    No member give thanks

  • Pcoder

    Pcoder

    18 Jun, 2019 01:50 pm

    Since they are having a media event, I don't think it will be all bad. I do see maybe an introduction of differing levels of Frequent Flyer Classic Redemptions like other airlines (ie Saver, Flex). The might also offer extra SCs for sale. The key thing is Qantas probably wants to increase revenue, so look for measure that increase revenue.

    If it was all bad i'd imagine they would just drop the news on a Friday afternoon.
    No member give thanks

  • reeves35

    reeves35

    18 Jun, 2019 01:57 pm

    I assume it will be one of those things where the headlines sound great but the fine print will have quite a few gotchas.
    No member give thanks

  • peteshep

    peteshep

    18 Jun, 2019 02:44 pm

    Agree, they would just send an email about enhancements and hope it goes un-noticed if it was all bad. I assume there will be revamping to reward spend (as most other programs have done, including VA), and I doubt they'll remove lifetime status (I can't even see how they could remove from anyone that already has it) but they may change the qualifying rate for future, given it's getting easier with double SC offers. I got to platinum the hard way 9 years ago, when there was no such thing as a DSC offer. For someone to be able to achieve Platinum with 2 long haul return trips in business on DSC offers effectively means you can get Platinum for the same price as Gold a few years ago.
    No member give thanks

  • M S

    Strange

    18 Jun, 2019 07:59 pm

    This is a very valid point. You can be sure if it was really bad AJ wouldn't face the music.
    No member give thanks

  • Dan

    Dan22

    18 Jun, 2019 01:59 pm

    I’ve always been curious how much qantas and other airlines for that matter lose when people constantly sign up for credit card bonus points and redeem their flights this way without earning their status on buying commercial fares. And the constant news stories out there making it seem like it’s a secrethack to sign up to CC bonus point schemes - seems like every man and his dog these days are doing it...
    Member who gave thanks

    346

  • anonymous

    anonymous

    18 Jun, 2019 02:07 pm

    I'd say credit cards are a win for airlines. It's the banks that lose when they buy those points from the airlines only to give it away to credit card applicants.
    Member who gave thanks

    Bigtones

  • henri9

    henri9

    19 Jun, 2019 10:49 am

    The banks aren't losing on this. They know which customers are likely to be particularly profitable (i.e those that will pay some interest on their balances) and they induce them with some QF points, a cost they largely recoup with the annual fee payable in year 1.
    No member give thanks

  • 346

    346

    18 Jun, 2019 02:13 pm

    Exactly, I actually signed my dog up for a Westpac Altitude card just a few days ago!
    Member who gave thanks

    marikam

  • Geoff

    geoffro

    18 Jun, 2019 02:47 pm

    Does your dog have a taxable income?
    No member give thanks

  • 346

    346

    18 Jun, 2019 02:50 pm

    Yes, he has featured on a few Television adds as well as Home & Away on occasions.

    Member who gave thanks

    Briggo

  • Mark Bringans

    Briggo

    18 Jun, 2019 08:53 pm

    citi & bankwest will be getting some applications with generous points on offer

    sorry lower case but just being brand friendly.
    No member give thanks

  • peteshep

    peteshep

    18 Jun, 2019 02:40 pm

    Those people using points are not earning status, unless they use them at massive redemption rates on any seat awards, which QF would be making a fortune from. If they are using for classic awards, they wouldn't be able to use much given availability is lower unless you're gold or platinum, QF are still making money from them, and they're not getting status. The bonus points are bought from Qantas by the banks.
    No member give thanks

  • rob01

    rob01

    18 Jun, 2019 02:45 pm

    It's not quite the 'hack' it seems ... alot of those articles are from the US where I gather it's not such an issue to keep applying for cards, but here it will hae a negative impact on your credit rating.
    No member give thanks

  • flyme2themoon

    flyme2themoon

    18 Jun, 2019 03:14 pm

    Quite the opposite. It’s profitable for Qantas and any other airline as every point allocated from credit card switching and spend, Woolworths points etc is purchased from the airline. Frequent flyer programs have complete control over the available seat inventory and the rate for redemption. So where a flight is likely to fly with empty seats then why not make them available to frequent flyers and when commercial demand is high there is no need to offer redemption awards. And from the customers point of view as in any loyalty program - once you burn the points, you want to re earn them..... and the cycle continues....
    No member give thanks

  • Aidan

    Aidan

    18 Jun, 2019 03:56 pm

    Qantas make money from sign up bonus’s. They sell the points to the financial institutions.

    No member give thanks

  • Michael

    Lifetime Bronze

    18 Jun, 2019 02:42 pm

    Is the card in the picture meant to illustrate that the QFF program is going to become more backwards and twisted than it already can be??
    No member give thanks

  • eminere

    eminere

    18 Jun, 2019 08:01 pm

    Or, wringing the value out of the programme for its members.
    No member give thanks

  • GBRGB

    GBRGB

    18 Jun, 2019 02:51 pm

    I think it will be more about getting people to spend their points on things other than flights, it’s a big negative on their balance sheet and they need to encourage spending other than flight rewards which people wait years to get. Judging by some of the emails I get I would also envisage some sort of status for hotels, health insurance, wine, that sort of thing as they try to diversify away from just being an airline.
    No member give thanks

  • Dale

    hakkinen5

    18 Jun, 2019 03:52 pm

    I agree. Judging from surveys I am asked to complete, I think status credit earn will be expanded to many partners. Virgin already have status credit earn at the supermarket.
    No member give thanks

  • Bill NORTHBY

    Brython14

    18 Jun, 2019 03:13 pm

    I must admit to being slightly amused by those comments on here where people say they will stop using QF and send their business to another airline as a result of these changes, whatever they might be. Don’t you think QANTAS know there will be blowback? Doesn’t anyone think QANTAS would have researched this impact to death?

    The bottom line is that QF doesn’t give a rats klacker what we say, what we will do or threats we make to take our business elsewhere. The reason being is that for most of us know already that loyalty with Qantas is a one-way street to their benefit. QF will ride this bump like all the others, knowing that any impact will be minor and short lived.

    Member who gave thanks

    grumpytravel

  • BJ01

    BJ01

    19 Jun, 2019 06:50 pm

    Bit like when AMEX changed the FF transfer rates a few months ago. More huffing and puffing here than you can poke a stick at (myself included) but who ended up cancelling their card and taking their business elsewhere? I suggest very few ultimately. No different here and QF know it...
    No member give thanks

  • Dan Ho

    djtech

    18 Jun, 2019 03:36 pm

    My predictions:
    Introduce variable price on Qantas flights(not fully dynamic but a range). E.g. Sydney to Hong Kong for 55,000 to 75,000. They can claim its lower to redeem but in reality most of the time its higher.
    Remove surcharges whilst increasing points requirement for QF flights
    Increase partner awards to match their peak pricing
    Domestic points earn based on dollar amount (match Velocity)
    Increase points earn on expensive economy and business to look like its a net improvement

    Member who gave thanks

    Briggo

  • Euan Findlay

    efindlay

    18 Jun, 2019 03:49 pm

    There’s a lot of negative comments here. A reflection on us as a society perhaps.

    According to the article in the Aus - qantas loyalty just generated a record profit. If I was a CEO of a business making record profits then I would look at what was contributing to that and try to enhance it. I wouldn’t be looking to make cuts or changes that would negatively impact my customers during a growth phase.

    Maybe - just maybe - it will be good changes.
    Member who gave thanks

    wicks21

  • Dale

    hakkinen5

    18 Jun, 2019 03:55 pm

    "Enhance" it?

    Yep... Qantas love an "Enhancement".

    Look at their last "enhancement".

    No member give thanks

  • Euan Findlay

    efindlay

    18 Jun, 2019 04:14 pm

    I’m just not going to waste energy on something that may or may not happen. If it’s bad I’ll deal with it, if it’s good I’ll deal with it.

    Normally negative news is leaked slowly and strategically- nothing this time??
    No member give thanks

  • Dan Ho

    djtech

    18 Jun, 2019 05:59 pm

    I would expect to make a negative change and then backed up by a somewhat good change. Like the Krisflyer devaluation a while back where they got rid of taxes on their own metal but jacked up the points needed for a ticket.
    No member give thanks

  • M S

    Strange

    18 Jun, 2019 08:14 pm

    Agree efindlay, a lot are jumping to conclusions here, me included, and hopefully you're right that it could be great. It's just that we're somewhat justifiably cynical based on past history from QF!
    No member give thanks

  • Nalin Wickramasinghe

    wicks21

    19 Jun, 2019 03:02 pm

    I tend to agree efindlay... Downgrades would be sneaked thru. This is a managed announcement..
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  • bored

    bored

    18 Jun, 2019 04:05 pm

    Hope they don't move the goal post for Lifetime Gold or remove it completely...

    No member give thanks

  • Otto Van De Velde

    OttoV

    18 Jun, 2019 04:23 pm

    Mea culpa, Rebekah and H2SO4. Clearly forgot that my recent 2 month trip to OS only generated 2 eligible QF flights. Pity about the 2 internal BA flights; so much for oneworld membership benefits. Trip to NFQ ought to put my case on sounder footings, assuming the anticipated enhancements don’t throw a spinner in the works?!
    No member give thanks

  • H2SO4

    H2SO4

    18 Jun, 2019 04:37 pm

    Phew! Good to know what the issue was. With 1330 SC, you just need 70 SC and two more QF sectors to reach Platinum :)
    No member give thanks

  • rebekkap

    rebekkap

    20 Jun, 2019 09:43 am

    You'll be fine, they have to give three months' notice of significant changes :)
    No member give thanks

  • abc

    abc

    18 Jun, 2019 04:36 pm

    5000 SC for Platinum One each year.
    No member give thanks

  • Daniel  Pendergast

    danielrp

    18 Jun, 2019 04:41 pm

    It'd be great to see some of the following changes be made as per customer feedback for classic flight rewards

    -More accessible and user friendly (that being full search options available through the app)
    -Reduction in taxes and fees (we have one of the highest in the world)
    -Reduction in points required across all classes for flights
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  • downdata

    downdata

    18 Jun, 2019 04:51 pm

    Well they are not a charity... the question is what are you willing to give up to make the whole change a slight negative than what we have now
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  • Bill

    QF_ALT

    18 Jun, 2019 06:37 pm

    Have to love the customer centric "enhancements" rhetoric don't you. Platinum from the day it was introduced but realised loyalty was one way very early. Now accumulated 37,000SCs. No interest whatsoever in P1 and haven't flown long haul on inferior QF metal with inferior QF service for 15 yrs. JAL, CX, QR and AY are all infinitely better. Use QFF for my benefit, not a slave to game. Not flying longhaul on QF metal I still end up with 2200-2400 SCs every year. Every domestic flight is a Red E Deal so I reackon they will be after others like me. There is more chance of a Kamikaze pilots' reunion than Lifetime Platinum.
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  • Clancy

    Clancy

    18 Jun, 2019 06:38 pm

    Hmmmm, someone on this forum knows something, and they're not telling.....


    Member who gave thanks

    AJGCanberra

  • wanderer_au

    wanderer_au

    19 Jun, 2019 04:57 pm

    I know of one announcement, but have been sworn to secrecy. Sorry.
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  • 11sjw

    11sjw

    18 Jun, 2019 06:58 pm

    I wonder how the Oneworld Award will be impacted?
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  • Bill

    QF_ALT

    18 Jun, 2019 07:05 pm

    Further to previous post, the most remarkable thing is that QF has my flight activity record and if they had the intelligence to look, could see all the revenue that is leaking from their airline. Not once during my Platinum membership term has anyone from QF called to inquire how they could earn my business or that of the organisation I lead. Wouldn't I love to be able to see exactly what slice of my customers' total spend was captured by my business.
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  • getluv

    getluv

    18 Jun, 2019 08:20 pm

    They wouldn’t be bringing out the CEO for some random change so its likely the change will positively affect more people even if it really will be negligible in hindsight. People forget that there the majority of QFF members are bronze and silver members than Gold and above. They love points but don’t have the opportunity to earn higher status. So I assume it’s squarely a PR exercise targeted at them in order to keep the points addiction going (flexible seat redemptions), while keeping the carrot of higher status available. Of course the changes will mostly mask negative changes that will affect a smaller proportion (Gold, Platinum) of travellers won’t get that much media attention.

    I doubt LTP is in scope considering VA don’t even have LTG.

    @QF_ALT judging by your posting history you like to reiterate the same thing, and you hate everything they do. Hence your username I guess. I think you should just move on and cut your losses that way you then won’t have to waste your time trolling them. I’m sure QF will be okay.

    Member who gave thanks

    marikam

  • Pcoder

    Pcoder

    18 Jun, 2019 08:39 pm

    Yeah i'm of the opinion that it won't all be bad as that news tends to be dropped rather than delivered in a media event. There will probably be some good benefits, but I wouldn't be surprised if they change to the AA EQM/EQD model (the bad news).

    With Australia possibly heading to a recession soon, I don't think it would be too wise to squeeze your loyal passengers too much as this could have quiet undesirable effects.
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  • Steve987

    Steve987

    18 Jun, 2019 09:09 pm

    Guesses

    Status earn and retain levels made the same (at earn level), lifetime platinum introduced, family pooling introduced, and non-flight qantas spend (like store and wine) generating small status credits, like 1 SC per $250 or something.
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  • Michael63

    Metoo

    18 Jun, 2019 10:56 pm

    That announcement came out of the blue. Two days notice to informed parties. Most expect the worst as it's what big business does when announcing major overhauls. Me included, I'm very close to LTG. There will be some sugar but plenty of salt.
    Member who gave thanks

    Ross

  • Russel Withers

    Blackbart

    19 Jun, 2019 05:50 am

    Have a listen to this conversation. I am sorry to upset your "first world problems", but how about you stop worrying about yourselves and your perceived priveleges!
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  • Greg84

    Greg84

    19 Jun, 2019 10:20 am

    I live in the first world, so why not be concerned about first world problems....?
    Member who gave thanks

    marikam

  • russell

    russell

    19 Jun, 2019 06:18 am

    Expect the ultimate enhanc
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  • Murray Happ

    MuzzH

    19 Jun, 2019 07:53 am

    I will be disappointed if the changes are negative to those of us who are serious frequent flyers as opposed to those who earn their points via third-party purchases (Woolies, credit cards et al.). As someone who has never sat on an Ansett (remember them!), Tiger, Virgin or Jetstar flight and flies only Oneworld airlines, I am 100% loyal to Qantas - I like being Platinum and the 'extras' it affords me. I would be disappointed if the changes suggested by others above are bought in. Loyalty is a two-way street and I would hope that Qantas recognise this and don't make too many changes to those of us who spend significant money on flights. Lifetime Platinum would be great and give us something to aim for - stopping at Lifetime Gold puts a glass ceiling on customer loyalty and does tempt some to join another alliance to 'double up' on service and programs. Anyway, let's not get too hyped about possible changes and let's see what is announced on Thursday - if it is bad news, then we can unleash the dogs of war! Happy flying. M
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  • Otto Van De Velde

    OttoV

    19 Jun, 2019 08:39 am

    Spot on, MuzzH. I reckon we ought to close this forum on that positive note.
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  • GregXL

    GregXL

    19 Jun, 2019 08:52 am

    Often see questions here about the benefits of lifetime gold, asking if there is anything to elevate it above normal gold. If QFF are listening to their customers they could throw in some additional benefits, which could work to maintain loyalty. Lower threshold for P is one that many have suggested.
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  • andrewjason81

    andrewjason81

    19 Jun, 2019 08:58 am

    As not so frequent flyer, I do hope the points will continue to be non-expiring (as long as one earns or burns) as every couple of years it’s a pleasure to redeem them without the worry (as is the case with SQ and TG) of them getting wasted.
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  • airADL

    airADL

    19 Jun, 2019 09:00 am

    Seems a lot of nervous responses and a very gloomy outlook for the enhancement release.....

    Man imagine if they didn't use the word enhancement

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  • johnaboxall

    johnaboxall

    19 Jun, 2019 09:59 am

    Unless a gate agent whacks people over the head with a stick as they board the plane, the same people will still fly QF. And the airline knows that. Get ready for the enhancements.
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  • airADL

    airADL

    19 Jun, 2019 12:11 pm

    Thats the truth.


    No member give thanks

  • injadavidsan

    injadavidsan

    19 Jun, 2019 02:25 pm

    I reached Lifetime Gold with Qantas some years ago, good value as far as it goes. Having recently started travelling frequently again, mostly to UK/EU, I have decided to go for Finnair Lifetime Platinum as I miss those First Class Lounges!😎
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  • Anthony Spasevski

    Zaps1971

    19 Jun, 2019 02:57 pm

    Qantas will screw you either way..
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  • wayne anstey

    john wayne

    19 Jun, 2019 02:59 pm

    lifetime platinum did exist. 28000sc.
    wonder how many got it.
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  • Shane Smedley

    SSMEDLEY

    19 Jun, 2019 03:13 pm

    Hopefully they won’t need to catch a plane to the media conference...they could be late. “Qantas thanks you for your patience.”
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  • Tim Johns

    Johns

    19 Jun, 2019 03:39 pm

    If I had to guess one aspect will be doing away with set Reward Tables and move to dynamic points redemption system as other have moved to recently.... and tell us it's "to give more flexibility to our customers".

    They would be silly (IMO) to kill the golden goose that's keeping them afloat... in the world of FF programs, they have a unique beast with a virtual monopoly in their home market and most customers not aware of the alternatives... or that they even CAN join and use the FF programs of other non-AU carriers.

    Other airlines must look on with awe & envy at how lucrative the QFF program is for Qantas, and how they continue to get away charging customers ludicrously high "CARRIER FEES" when redeeming Reward flights.

    No member give thanks

  • Merry

    Merry

    19 Jun, 2019 03:48 pm

    If it is a scheme concocted by the Irish Village Idiot who thought it was a great idea to ask people to 'volunteer' to work over Christmas with no prospect of work, it will not end well.
    No member give thanks

  • flyme2themoon

    flyme2themoon

    19 Jun, 2019 04:11 pm

    “Irish village idiot”?? Racist much?
    The CEO has done a pretty good job to date running a profitable airline, investing in new routes and aircraft and maintaining a great brand. Time will tell whether these changes are good or bad but I’m fairly comfortable they will have been thought through by someone more qualified that you or I.
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  • Tim Johns

    Johns

    19 Jun, 2019 04:01 pm

    Will be interesting to see how much notice they are giving before "enhancements" become effective.
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  • Selwyn

    Selwyn

    19 Jun, 2019 04:02 pm

    Yet again I have to point out the Air New Zealand scheme credits you with Air Dollars which can be spent on any AirNZ flight. None of this silly "no more Loyalty seats on this flight", if there are seats for anyone, you can use Air Dollars to pay for them.
    No member give thanks

  • Brian Williams

    evilbrian

    19 Jun, 2019 05:47 pm

    Yes Selwyn, but the earn/redeem rates are rubbish. It's not for no reason that Air Dollars is consistently rated the crappiest FF program in the world....and I'm an ex-kiwi so I'd support it if it was any good.
    No member give thanks

  • Phillip Maguire

    Felipe

    19 Jun, 2019 04:16 pm

    Qantas is going to screw us, one way or another. The points will be watered down even further, to the point where it is just easier to forget about reward schemes, and fly with the best and cheapest to our intended destination. All the negative comments here, including my own, indicate that everyone is expecting the worst from Qantas, and we are probably right to feel so pessimistic, given the track record of Qantas over the past 10 years...
    No member give thanks

  • sydney001

    sydney001

    19 Jun, 2019 04:54 pm

    Don't worry boys!..It's all good news! Qantas Frequent Flyer Program has been sold to a private consortium and it will be managed still by Qantas..with changes along the way too!
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  • zoomzoom

    zoomzoom

    19 Jun, 2019 05:22 pm

    Let me guess, the CEO will get a huge bonus for achieving this sale!............
    No member give thanks

  • zoomzoom

    zoomzoom

    19 Jun, 2019 05:21 pm

    Based on past form QF will not do any favours for paying customers. Cut back earn rates, devalue existing points, make status harder to earn...............that is their history, all the while raking in huge profits.
    Nothing will change...............QF treats customers like self loading cargo and exploits the loyalty of Australians with few options looking for a global FF scheme.

    No member give thanks

  • greg959

    greg959

    19 Jun, 2019 05:44 pm

    Did anyone else get the FF survey a few days ago? There were a series of questions about how much you trusted Qantas not to devalue points and the credibility of the program on a series of metrics. It wouldn't surprise me if they were taking customers' temperature to generate data points prior to a move which will adversely affect those metrics. Obviously there will be a couple of low cost benefits as part of the announcement, but I suspect they will be window dressing for a series of adverse steps.
    You wonder how many more of these unilateral changes to loyalty programs will go through before there is litigation over the removal of benefits. It seems a little ridiculous that a loyalty business which has a book value in the billions and turns hundreds of millions in annual profit is asserted to be based on the airline's good grace from a legal perspective.
    No member give thanks

  • Austin Taylor

    Austin

    19 Jun, 2019 08:17 pm

    No. My guess is hat they were measuring their credibility against that of the card issuers. AMEX in particular, who have gone from a $1/QF Point, to now $2/Point... HALVING the value of a Qantas point. Qantas wont put up with that for sure.
    No member give thanks

  • Michel

    Ozmichel

    19 Jun, 2019 06:11 pm

    My insider tells me it's all good...
    Member who gave thanks

    fxdxdy

  • fxdxdy

    fxdxdy

    19 Jun, 2019 06:32 pm

    Is there anything else your insider said?
    No member give thanks

  • Michel

    Ozmichel

    19 Jun, 2019 06:34 pm

    Essentially that the changes are positive for the members...
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  • levelnine

    levelnine

    19 Jun, 2019 06:38 pm

    It is dynamic pricing. See the below image. Redemption rates for economy are lower but also said to be 'from ...'


    No member give thanks

  • levelnine

    levelnine

    19 Jun, 2019 06:41 pm

    SYD-OOL 6400pts+$27.58 Usually 8000pts

    SYD-BME 18000pts+$53.39 Usually 18000pts

    SYD-JFK 55200pts+$271.92 Usually 60000pts

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  • Phoenix90

    Phoenix90

    20 Jun, 2019 09:30 am

    I think the 6400 is for jetstar which is the cheaper option.
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  • Attila Nagy

    attimo69

    19 Jun, 2019 06:38 pm

    meh. maybe it really is time to just get the cheapest ticket. use priority pass for the lounges.
    No member give thanks

  • Alan Su

    alansu

    19 Jun, 2019 06:46 pm

    As people on the AFF forum have pointed out, it does seem like it will be dynamic pricing given that the QF “Where can I go” calculator now specify different costs in points for different dates.

    e.g. SYD/PEK
    25/11: 35,000pts + $147.22
    26/11: 45,000pts + $247.28
    27/11: 31,500pts + $147.22

    Unless they’re introducing different award levels like Sale Awards, Saver Awards, Flexi Rewards like some other carriers.
    No member give thanks

  • Ian Whillas

    Racala

    19 Jun, 2019 06:47 pm

    Does anyone on here actually know how many billions of FF points are on the Qantas books? I remember reading a few years back that one of the American airlines had that many FF points outstanding, that if they could be used, there would be over 14 months of non cash travel across their networks both domestic and international..

    Something to ponder..

    No member give thanks

  • Paul Whelan

    AussieintheUSA

    20 Jun, 2019 02:25 am

    Interesting point.
    They must sit on the balance sheet as a liability? At what point do the accounts factor that in as an overall financial risk to the business?
    Over to you the accounts among us...
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  • Meridiengroup

    Meridiengroup

    19 Jun, 2019 08:02 pm

    QFF Points is the second currency in Australia. It is massive.
    No member give thanks

  • Austin Taylor

    Austin

    19 Jun, 2019 08:13 pm

    My mail is on Qantas starting its own Platinum/Amex worldwide replacement rewards system, with One World. Er, wasnt there a One World mtg very recently ?
    All the card suppliers need the FF worldwide currency. Qantas and One World dont need them... there could make more money running your own card systems. Thats what FB is doing.

    Oh, and dont the card issuers try and stand between the airlines and the card users. Middle men, ripe for disruption and extinction.

    Just a Guess..
    Austin
    No member give thanks

  • Kronocrusada

    Kronocrusada

    19 Jun, 2019 08:38 pm

    Im expecting an Amex like approach. Now that they made earning points so much more easily they will only be worth half as much as what they are worth now
    No member give thanks

  • RyanK

    RyanK

    19 Jun, 2019 09:40 pm

    Qantas Titanium status to compliment its Titanium credit card
    No member give thanks

  • RyanK

    RyanK

    19 Jun, 2019 09:41 pm

    Perhaps Lifetime Platinum for those who have been Platinum for 30 years. Lifetime Titanium as per my above comment for those who have been Titanium for 50 years.
    No member give thanks

  • Jim Walker

    GrimJim

    19 Jun, 2019 10:28 pm

    Looks like my lifetime Bronze status is about to become lifetime Nickel
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  • Atef Cheaitani

    Atefc

    19 Jun, 2019 10:45 pm

    Lifetime platinum is the ultimate required change to Qantas FF program
    No member give thanks

  • AfricaTraveller

    AfricaTraveller

    19 Jun, 2019 10:53 pm

    So why on earth do you people persevere with the little Q? Come on over to Emirates. Leave the Q in your dust
    No member give thanks

  • greg959

    greg959

    20 Jun, 2019 12:01 am

    Domestic travel. If it wasn't for the stable domestic duopoly Qantas would've been abandoned in droves for carriers like Emirates with large networks and actual availability of upgrade seats. Also, Emirates' whole aesthetic is a gaudy tack-fest.
    No member give thanks

  • AfricaTraveller

    AfricaTraveller

    19 Jun, 2019 10:56 pm

    A pathetic, irritating and disappointing airline. The only way for Qantas from here is UP
    No member give thanks

  • AfricaTraveller

    AfricaTraveller

    19 Jun, 2019 10:59 pm

    They reward your misplaced loyalty by beating you about the head. I guess it feels so good when it stops.......
    No member give thanks

  • Paul Whelan

    AussieintheUSA

    20 Jun, 2019 02:56 am

    I think this is two fold,

    1. Points sold third parties, credit cards, retailers etc and where Qantas Loyalty makes most of it's money.

    2. Putting on additional capacity and growth for the airline and filling them with FF point customers - dynamic pricing.

    Take American Express here in the US. You can now transfer you Amex MR points from ANY card product - not just Platinum - to QFF. With +90Million card members in the US and a $20trillion economy, Qantas must be licking their lips.


    Combine this with Qantas' expansion in the US with direct flights between BNE-ORD/SFO as an example, as well as project sunrise. That's a lot of potentially extra capacity in both directions that needs to be filled.

    No member give thanks

  • aggie57

    aggie57

    20 Jun, 2019 06:00 am

    Let’s just wait a few hours and stop speculating.
    No member give thanks

  • Brett77

    Brett77

    20 Jun, 2019 07:22 am

    Here is the issue - i'm trying to book a reward flight LHR-MEL in First. Do i book it now before the press conference at 192K or do i wait and see what the changes are ...... but then QF may 'enhance' the redemption rate immediately and it will then cost me 250K - ARGH!
    No member give thanks

  • sydney001

    sydney001

    20 Jun, 2019 07:59 am

    And this is another reason that there will be a major announcement ..see below..

    No member give thanks

  • getluv

    getluv

    20 Jun, 2019 08:20 am

    According to the new QF promo video on YouTube, points can now be redeemed on (selected?) NZ, AF, KL, PG and CI flights.
    No member give thanks

  • Craig Dennington

    cdinoz

    20 Jun, 2019 08:56 am

    But have they reduced the cost of toasters on points?.
    No member give thanks

  • Alan Su

    alansu

    20 Jun, 2019 09:04 am

    Only outside of peak toasting periods. But according to a person familiar with today's announcements, the much anticipated Classic Toaster Upgrade Awards *will* be introduced. Upgrade your toaster from as little as 10,000pts or 20,000pts if the toaster was a Classic Toaster Award.
    No member give thanks

  • peteshep

    peteshep

    20 Jun, 2019 11:05 am

    Few people having to eat their words now. Points cost up, but cash payment down. More reward seats. New partners. Lifetime platinum (although I’ll be 90 years old at my current travel rate to qualify). Not all bad really.
    No member give thanks

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16 Jul, 2019 04:41 am

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