Qantas Club members lose access to Singapore lounge until September

Qantas Club members lose access to Singapore lounge until September

Continued over-crowding at the Qantas Singapore Lounge will see all Qantas Club members redirected to the nearby SATS Premier Lounge until September, although they'll pocket a bonus 5,000 Qantas Points for the inconvenience.

As previously detailed by Australian Business Traveller, Qantas has already been turning away Qantas Club members and some Gold-grade frequent flyers during evening peak periods.

The airline is now looking for a longer-term solution to cater for the increasing number of passengers using the lounge in the wake of Singapore replacing Dubai as the stopover for London flights, which could see an expansion of the lounge along with the creation of a dedicated first class wing.

In the meantime, the upgrading of the daily QF81/QF82 Sydney-Singapore flight from an Airbus A330 to the mighty Airbus A380 superjumbo across July and August has only added to the pressure on a lounge that's already bursting at the seams.

As a result, all Qantas Club members travelling from Singapore in July and August – and at all times, not just during the busier evening hours – will be sent to the SATS Premier Lounge and have 5,000 Qantas Points credited to their Qantas Frequent Flyer account.

Singapore's T1 SATS Premier Lounge

The airline has said it will contact those Qantas Club members prior to the departure of their flight.

Passengers holding a complimentary Qantas lounge invitation – including Qantas Silver frequent flyers – will also be sent to the SATS lounge but won't receive any bonus Qantas Points.

AusBT review: SATS Premier Lounge, Singapore Changi T1

This arrangement should also reduce the likelihood of Qantas Gold frequent flyers being turned away from the Singapore lounge during the busiest periods, although a Qantas spokesperson tells Australian Business Traveller that "during evening peak periods, our lounge hosts may still use their discretion in redirecting passengers to an alternative lounge... to ensure a comfortable experience for everyone."

In addition to the SATS Premier Lounge, eligible Oneworld frequent flyers can also be redirected to the adjacent British Airways lounge.

The British Airways Singapore Lounge at Changi T1

This is also an option for business and first class passengers, along with Qantas Gold, Platinum and Platinum One-grade Qantas Frequent Flyer members, seeking to escape the crowded Qantas lounge.

The British Airways Singapore Lounge at Changi T1

Photos: Inside British Airways’ Singapore lounge

Another alternative for that same set of Qantas passengers is Emirates' Singapore Lounge, found above Gate C1 and a short stroll from the Qantas lounge.

The Emirates Singapore Lounge at Changi T1

"We know our customers look forward to their time in the Qantas lounges, so we apologise that we are unable to accommodate our Qantas Club members during this period," the spokesperson said.

Qantas has already squeezed an extra 40 seats into the existing lounge's floorplan, and the spokesperson said the airline is "exploring a number of options to cater for the increasing number of passengers utilising our Singapore lounge, including the possibility of more space."

David Flynn

David Flynn (David)

[email protected] / @djsflynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

106 Comments

  • reeves35

    reeves35

    6 Jul, 2018 11:45 am

    You can't imagine this situation will be resolved by September. I would assume that, come September, the arrangement is either extended (though I doubt the 5000 pont arrangement would continue) or QF makes an announcement that Qantas Club membership no longer includes any lounge access in SIN.

    In the longer term, I can't really see how the existing lounge can be extended unless an existing lounge exits and gives up the space. Maybe the solution will be to create a Qantas Club, with downgraded features) elsewhere in T1 for Qantas Club and Gold FFs and make the existing lounge a Business Lounge for Platinum, J&F class only in the same manner as that which operates in domestic terminals in AU.
    Member who gave thanks

    DavidChan

  • Will Dutton

    Kinkade

    6 Jul, 2018 01:11 pm

    As a QFF Gold I'd be pretty miffed to be relegated to a qantas club lounge instead of the normal international lounge
    Member who gave thanks

    ProRae

  • AJW

    AJW

    6 Jul, 2018 02:48 pm

    There are no international Qantas clubs so no chance of relegation to the Qantas club. Which interestingly is what you would be using domestically as a qantas gold.
    No member give thanks

  • Will Dutton

    Kinkade

    7 Jul, 2018 09:11 am

    Of course I know that I’m just replying to the suggestion by reeves35

    ‘Maybe the solution will be to create a Qantas Club, with downgraded features) elsewhere in T1 for Qantas Club and Gold FFs and make the existing lounge a Business Lounge for Platinum, J&F class only in the same manner as that which operates in domestic terminals in AU.’

    Also interestingly international flights are much longer and more tiring with much more potential for extended delays so it’s nice to have a higher standard of space to relax in.
    No member give thanks

  • AJW

    AJW

    7 Jul, 2018 09:33 am

    Sorry didn’t notice you were reply to the post above.

    In relation to that post if they are going to create a new lounge then it should be a first/emerald lounge and leave the current one to business, gold and club members. That would solve all the gripes people have about Singapore.
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  • Will Dutton

    Kinkade

    7 Jul, 2018 12:49 pm

    Absolutely, the provision for first in Singapore is pretty poor, just some reserved loungers
    No member give thanks

  • Ladtsmt

    Ladtsmt

    8 Jul, 2018 01:43 pm

    The offer for first class passenger in the Singapore lounge is appalling. A row of seats against the windows and extremely poor lighting.
    No member give thanks

  • Mark

    Mightyreds

    6 Jul, 2018 01:12 pm

    I cannot see Qantas declining lounge access for QC members and not providing them with an alternative lounge. This just will not happen.
    No member give thanks

  • John Geromoschos

    JTG

    6 Jul, 2018 12:06 pm

    I am curious if Qantas could relocate to Terminal 4 in the long term. Cathay use this terminal so there would be a One World partner. There is probably more space there to create a new flagship lounge. I don't know if any gates can cater for an A380, or if they can be upgraded to cater for the A380. I imagine it is an option worth exploring
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  • Bob Burgess

    Bob Burgess

    6 Jul, 2018 12:29 pm

    Any terminal move at Singapore would also need to include Jetstar Asia, if Qantas was looking at a new terminal you'd think they would have already gone for T4 before it opened. If Qantas is going to change terminals I would put money on T5 which is still many years away.
    No member give thanks

  • Karl

    Karl

    6 Jul, 2018 04:00 pm

    This would be highly unlikely. Cathay have no connections with other OneWorld partners. Qantas has JAL, Finnair, Jetstar, etc, etc, that are all in T1.
    No member give thanks

  • les harvey

    cambriamarsh

    6 Jul, 2018 12:55 pm

    I don't believe no lounge access for QP members is acceptable. This is a major QF destination, QF have a lounge here so QF must provide the contracted service here, either directly or via 3rd party such as SATS or EK.
    No member give thanks

  • AJW

    AJW

    6 Jul, 2018 02:49 pm

    They are being provided an alternative.
    No member give thanks

  • Ladtsmt

    Ladtsmt

    8 Jul, 2018 01:45 pm

    As a platinum flyer, I'll take the 5000 points and go to SATS or the BA lounge. The Qantas one is horrid, even though the staff work hard to make it as good as they can.
    No member give thanks

  • les harvey

    cambriamarsh

    6 Jul, 2018 03:48 pm

    Sorry should have been clearer that i was referring to the period after September. We will see what the future brings.
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  • Nigel Halsey

    NigelH

    6 Jul, 2018 06:55 pm

    Agree, but would also add that SATS is not really a comparable alternative. People have paid in good faith and sould be serviced as such. Qantas have over reached and it’s a poor brand experience.
    No member give thanks

  • Mark

    Mightyreds

    6 Jul, 2018 01:13 pm

    Qantas have definitely dropped the ball in Singapore when it comes to the lounge and the chronic overcrowding issues.
    No member give thanks

  • levelnine

    levelnine

    6 Jul, 2018 01:27 pm

    Exactly. It is completely unacceptable. They should have come up with a method of addressing this issue before they switched from DXB to SIN. It was completely foreseeable.
    No member give thanks

  • Lps988

    Lps988

    6 Jul, 2018 03:57 pm

    100% agree with the above, you only have to go back to when this was first announced and the articles on this site to know judging from all the comments this is exactly what was going to happen.

    Feel sorry for the QC members that have to miss out due to Qantas' huge oversight.

    No member give thanks

  • daniesut

    daniesut

    6 Jul, 2018 01:34 pm

    Qantas cant move to T4 "yet", its fully automated checkin, baggage, etc - QF system cant handle that yet....

    Plus OW partners are all at T1, etc - EK, BA, etc - would make transfers more complicated

    Word on the street is they are working with EK to leverage their lounge going forward.....btw, Plats and above can use it now!
    No member give thanks

  • Chris Chamberlin

    ChrisCh

    6 Jul, 2018 01:46 pm

    Access to the Emirates Lounge in Singapore is available to Qantas Gold and above plus Qantas business class, not Platinum and above.
    Member who gave thanks

    ahhm1980

  • daniesut

    daniesut

    6 Jul, 2018 01:51 pm

    Oops, my Bad - thanks Chris - correct Gold and above...
    No member give thanks

  • Davedownunder

    Davedownunder

    8 Jul, 2018 12:08 pm

    Found out the hard way that on my flight to Phuket on Jetstar booked as a QF flight number and having Platinum cant use either the BA or Emirates lounges. The Qantas lounge manger showed me the fine print that access only available if flying on a Qantas operated aircraft.

    i get the impression Qantas is taking the easy route when selling QF code share on Jetstar and not putting their hand in their pocket and ensuring at least some recognition they sold a QF flight.

    The solution to the problem (which Qantas will never know) is to use Malaysian instead.
    No member give thanks

  • AJW

    AJW

    8 Jul, 2018 12:42 pm

    Code shares all work much the same way. Unless the operating airline is a OneWorld airline you get the Qantas lounge or nothing.

    Not quite sure the relevance to this discussion though, because you would have got Qantas lounge access.
    No member give thanks

  • Nick  Sydney 348

    Nick Sydney 2

    6 Jul, 2018 01:48 pm

    Move back to DXB for the LHR flights. No issue with Lounges there. I'm in a minority who preferred the DXB stop
    Member who gave thanks

    Ozmichel

  • featheast

    featheast

    6 Jul, 2018 02:17 pm

    i don't know why people downvote this comment, but i prefer DXB too.
    Member who gave thanks

    Ozmichel

  • David Flynn

    David

    6 Jul, 2018 02:41 pm

    Might be because 'solve the overcrowding-at-Singapore- lounge issue by moving your hub back to Dubai' is far from a sensible solution..?
    Members who gave thanks

    Smithy, ahhm1980

  • Nick  Sydney 348

    Nick Sydney 2

    6 Jul, 2018 03:20 pm

    Its not a solution, just wishful thinking. The lounge situation in Dubai is not a situation at all given the size of the Emirates lounges and plus the connectivity to Europe. We have an office in Amsterdam and so in the past QF1 and then an EK flight to Schipol. Now I have to trek to LHR and the complete pain of a transit at LHR. A cheap Easy Jet flight from say Luton to AMS is not possible given the hassle of getting there from LHR. Moving to SIN is fine but ask all professionals travelling, the lounge and stop is a place to freshen up and not a destination in its own right. SIngapore is a fine lounge but it has issues with space as is evident.
    No member give thanks

  • Stm Aus

    stmaus

    6 Jul, 2018 04:08 pm

    Don't fly QF then. Simples.
    No member give thanks

  • Nick  Sydney 348

    Nick Sydney 2

    6 Jul, 2018 09:59 pm

    One World and the fact that 65 % of my flying is to the US and balance to HK, Singapore and London. QF are the best choice for my travel needs. CX is next best to all these places but have to route through HK.
    Member who gave thanks

    Cool Cat Phil

  • devilish

    devilish

    6 Jul, 2018 05:21 pm

    In this case, why on earth are you flying QF?
    No member give thanks

  • Nick  Sydney 348

    Nick Sydney 2

    6 Jul, 2018 09:43 pm

    Spend much time in the US as well. Direct to DFW and then NY. QF is quickest. Otherwise CX or AA to stay within One World.
    No member give thanks

  • David Flynn

    David

    6 Jul, 2018 06:05 pm

    Nick, is there a reason your company can't book you on a QF8xxx codeshare with Emirates? That way you'd have a better connection via Dubai compared to backtracking via London on QF1, plus you'd earn a full serve of Qantas points and status credits.
    No member give thanks

  • Nick  Sydney 348

    Nick Sydney 2

    6 Jul, 2018 09:50 pm

    Good point. QF don't make it cost effective to book EK shall we say. EK metal always is more expensive on a QF8xxx Code. My problem is more the trans Pacific and staying within One World. QF and AA are the only realistic choices especially to DFW where we do some work. Otherwise a trek to LAX and then across or some crazy routing on CX via HK. May start to build up status on Star Alliance with ANZ and SQ. All of this for decent lounge access and a shower! First world problems!
    No member give thanks

  • crosscourt

    crosscourt

    6 Jul, 2018 10:32 pm

    Seriously? Awful airport and the EK first lounge is soulless, the showers might as well be saunas etc etc. So glad QF changed. Hate DXB.
    No member give thanks

  • traveller99

    traveller99

    7 Jul, 2018 10:05 am

    I much preferred the DXB stop.

    I flew LHR to SYD earlier in the year. It's great getting a good sleep from DXB to SYD. Versus about a 6 hour flight from SIN to SYD and arriving at 5:30am.

    Plus the Emirates lounge at DXB cannot even begin to be compared to the QF Lounge at SIN.
    No member give thanks

  • Glen Tucker

    Tommytravels

    6 Jul, 2018 02:31 pm

    Is this a blanket refusal of entry? We're on the relatibely early Perth flight at 6.40pm which means we normally get to the Club around 4pm and vacate by 6pm. When we get there the place is usually just about empty and starts to get busier around 5.30pm. I pay a lot of money for my membership and I want to be able to use it, especially in Singapore.
    Member who gave thanks

    cambriamarsh

  • Doubleplatinum

    Doubleplatinum

    6 Jul, 2018 02:40 pm

    I'd hardly classify QC membership 'a lot of money'.
    Member who gave thanks

    PER340-600

  • Glen Tucker

    Tommytravels

    6 Jul, 2018 02:51 pm

    Depends how much you earn and how out of touch you are with the cost of living. Not all of us are corporate high flyers and platinum elites who haven't got a clue...

    Member who gave thanks

    Ifly2

  • mviy

    mviy

    6 Jul, 2018 03:30 pm

    When you're not flying enough for SG or above status, QP membership is a significant amount of money per lounge visit. Getting access to the QF lounge on a flagship route isn't a lot to ask for.
    No member give thanks

  • David Flynn

    David

    6 Jul, 2018 06:06 pm

    Tommy, QF says this applies "at all times for Qantas Club members during July and August", not just peak periods, although of course there's no harm in asking nicely at the front desk.
    No member give thanks

  • Warrior

    Warrior

    6 Jul, 2018 02:32 pm

    5,000 points for every visit sounds like good compensation to me.
    No member give thanks

  • Anthony Spasevski

    Zaps1971

    6 Jul, 2018 02:47 pm

    Typical kick in the guts to Qantas members & got to feel sorry for the silver members double kick in the guts.
    No member give thanks

  • AJW

    AJW

    6 Jul, 2018 05:33 pm

    What is the practical alternative?
    No member give thanks

  • Michel

    Ozmichel

    6 Jul, 2018 02:51 pm

    I'm with Nick Sydney 2 and featheast.
    Give me Dubai anytime
    No member give thanks

  • crosscourt

    crosscourt

    6 Jul, 2018 10:34 pm

    No thanks. Don't like the city and like the airport even less.
    No member give thanks

  • timster

    timster

    6 Jul, 2018 02:51 pm

    Yet another data point in the decade-long devaluation of QP membership rights .... while incongruously the membership price continues to inflate.
    No member give thanks

  • Joe

    Joe

    6 Jul, 2018 02:53 pm

    Who are we kidding. Both the SIN and HKG lounges were indeed pubs from the outset. They are not relaxing lounges by any means. Loud, cold, concrete floors, kids etc....not to mention the QF obsession with alcohol mentality adding to the 'experience'.
    No member give thanks

  • Nick  Sydney 348

    Nick Sydney 2

    6 Jul, 2018 03:29 pm

    Pubs? A bit harsh but I see your point. Certainly positioning a gin bar (London) as the centrepiece probably gives the wrong impression. Same with the OW at LAX TBIT. Nice bar though. You don't find that type of emphasis in the other lounges or certainly those that I use often (AA when in the US).
    No member give thanks

  • Jason Fowler

    Ifly2

    6 Jul, 2018 03:15 pm

    I am so sick of Qantas Club Members, who PAY THEIR OWN MONEY getting kicked in the guts by Qantas!!
    No member give thanks

  • mviy

    mviy

    6 Jul, 2018 03:27 pm

    I'm far more interested in maintaining Gold or above status than paying for QP membership especially with all this devaluing.

    At both my main overseas destinations the lounge I prefer to use QP won't get me into, whereas my QF FF status will.

    QF LTG is a goal worth aiming for if you can reach it.
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 03:44 pm

    What an out of touch statement. If you're paying for QC membership, then I sincerely doubt you're somebody that can achieve QF LTG.
    No member give thanks

  • mviy

    mviy

    6 Jul, 2018 05:16 pm

    As QP benefits get eroded status runs to get SG may be more attractive than paying for QP membership. It depends on your personal circumstances and how much value you put on benefits.
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 05:31 pm

    Another outlandish remark. A QC membership is $540. The cheapest SG run currently is about $6k and requires advanced planning. There's a lot of mental gymnastics to be done there to find common sense in that logic.

    No member give thanks

  • mviy

    mviy

    6 Jul, 2018 05:44 pm

    You can get SG for a lot less than $6k and the status run would be the additional flying over what you'd do anyway, not the full 700 SC to obtain / 600 to retain.

    If you time things right with Double Status Credit offers the cost isn't so bad.

    If you get SG your QP membership is paused till you drop back to Silver and then however long you had left resumes leading to a new date for membership renewal.
    No member give thanks

  • James C

    Carrots

    6 Jul, 2018 09:13 pm

    I'm not sure anyone who's paying for membership is likely to have the inclination or perhaps (in a non derogatory manner) the forethought of doing such a thing.
    No member give thanks

  • Brenton Thevarakam

    whoppersandwich

    6 Jul, 2018 06:10 pm

    It really depends how much travel you do, I’ve costed runs for friends of mine who thought they couldn’t even reach silver. A double stat weekend and some creative routing was all that was needed to score SG. On top of their regular flying the out of pocket expenses equated to $300 and a whirlwind weekend in Cairns!

    If you fly enough to consider a Club subscription I would implore you to see how far your dollar could take you on a status run.
    No member give thanks

  • AJW

    AJW

    6 Jul, 2018 05:31 pm

    It is a matter of time. A long time of course but still a matter of time.
    No member give thanks

  • Satoshi Takayama

    Michael Kao

    7 Jul, 2018 03:19 pm

    Next time you go to a hospital for an emergency, you better hope that all the doctors and nurses are there working rather than flying trying to chase status.

    There are hard working people out there that due to the nature of their job, that they can't be flying all the time to achieve any status. That doesn't mean they are any less loyal to QF. In fact, they are possibly more loyal (as many corporate high flyer had no choice but to fly QF because it's contracted with their company) and hence they purchased QC memberships so that every time they go on their hard earned holiday, they still fly QF.
    No member give thanks

  • Matthew Byles

    matthew.byles

    6 Jul, 2018 03:41 pm

    Really have to wonder what Qantas thought would happen when they started routing QF1/2 through this terminal.
    Basically a massive lack of foresight on their behalf!!
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 03:48 pm

    "Basically a massive lack of foresight on their behalf!!"

    Oh they knew this was going to happen but there was no way they could resolve it quick enough and there is no way to expand the lounge short of relocating which takes 1 year minimum to achieve
    No member give thanks

  • bl812

    bl812

    6 Jul, 2018 03:44 pm

    business class lounges should be only available who really fly on business class-those with whatever status on economy ticket should use alternative facilities after all there is a huge price difference if you pay for your ticket-that would solve the issue at once-can spit on me but this is the truth-
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 03:52 pm

    QF SIN lounge isn't a "business class" lounge. Very few lounges are named as such either.
    No member give thanks

  • David Flynn

    David

    6 Jul, 2018 04:40 pm

    Quite right, officially or at least internally these are 'premium lounges' rather than based on class of travel. The only true 'business' lounges are the domestic ones.
    No member give thanks

  • mannej

    mannej

    6 Jul, 2018 04:09 pm

    Who is of more value to an airline? Those on a once in a lifetime J trip, or a high status flyer?
    No member give thanks

  • AJW

    AJW

    6 Jul, 2018 04:16 pm

    They are probably of equal value which is why the first ones out are paid qantas club members. If they don’t fly enough to get status then their membership fee isn’t really make up the short fall in terms of “value” to Qantas compared to someone with status or someone who has paid hard earned cash for J (or F)
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 05:00 pm

    What bollocks. Plenty of frequent flyers travel often in short-haul Economy which contributes very little in the way of status credits. My company forces me to fly cheapest possible which is where people find value with Qantas Club membership.
    No member give thanks

  • AJW

    AJW

    6 Jul, 2018 05:27 pm

    The qantas club membership is of value to you for sure, but by your own example you fly lots of flights that earn little in the way of status credits which means the monetary value to Qantas is not that high which was my point. Compare this to the money someone spends to attain status or to fly business or first. Who is of more value?
    No member give thanks

  • Carrie Price

    CP

    6 Jul, 2018 03:50 pm

    As a regular traveller to Europe and the south of France in particular, I will continue to fly a QF ticket on EK through Dubai for as long as that option exists. At least the F flyers are appropriately accommodated at DXB.
    No member give thanks

  • Glenda Paterson

    Glepat

    8 Jul, 2018 02:20 pm

    We fly to Amsterdam every yr on Qantas/ Emirates. It seems very unfair that there is no lounge in Amsterdam to accomodate Qantas club members, as it is a main Europe hub. Will that ever change?
    No member give thanks

  • AJW

    AJW

    8 Jul, 2018 02:34 pm

    Why on earth would there be a lounge in Amsterdam for Qantas CLUB members?

    It may well be a hub airport, but it is not a hub for Qantas, they don't even fly there, nor is it a hub for Emirates. It is just another Emirates port and even Emirates cannot justify their own lounge, they use a 3rd party one.

    No airline can provide what you want anywhere you may well want to fly.
    No member give thanks

  • Jason Fowler

    Ifly2

    6 Jul, 2018 03:57 pm

    ...and for that bloke that said it was "cheap" to be a Qantas Club (paid) Member, it's $399.00 joining fee plus $540.00 per single year membership fee or $980.00 for every two years!! And WE get shoved out of Singapore - pathetic Qantas, just pathetic!!
    No member give thanks

  • BevanMcBevan

    BevanMcBevan

    6 Jul, 2018 04:15 pm

    Whoa, settle down people. We're back in Singapore! What in the world are you complaining about? Are you seriously trying to convince us you would take Dubai over Singapore? No thanks, I'll take Singer's any day.
    No member give thanks

  • mviy

    mviy

    6 Jul, 2018 05:15 pm

    I think flying via SIN is better than DXB (wish QF9 was A380 via SIN to LHR), but the EK lounges in DXB were pretty good. The food wasn't anything special imo, but boarding directly from the lounge was fantastic.
    No member give thanks

  • Oliver Keighley

    olliek57

    6 Jul, 2018 04:28 pm

    Wonder if many Gold FFers would be averse to being asked to use the Emirates or BA lounge? QC members without status don't have that luxury and at least the BA and EK lounges are of similar standard?
    Member who gave thanks

    Cyphar

  • mviy

    mviy

    6 Jul, 2018 05:13 pm

    I don't think turning away higher end customers to provide access to customers spending less with QF is something that QF would think would make good Business sense.

    Also lounge visits to Emirates, BA lounges probably cost QF considerably more than the SATS lounge.
    No member give thanks

  • RK

    Ryan K

    6 Jul, 2018 04:35 pm

    Hopeless, Qantas. This is a terrible situation to have got themselves into and needs rectifying quickly.
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 05:21 pm

    As a QC member, I don't actually mind this. I don't drink alcohol and the T1 SATS Lounge is pretty good, fantastic even. Decor is good, seats are comfy, wifi is tolerable and the shower units are nice. The only frustrating part is I already have a Priority Pass but the extra 5k points is nice so happy to accept that.

    Ofcourse as a permanent solution, it isn't good, but it's better than having lounge access removed entirely with no alternative
    Member who gave thanks

    David

  • Samuel Phua

    Sam P

    6 Jul, 2018 06:24 pm

    There has been RUMOURS going for a while that the Thai Airways Lounge in front of QF Lounge in SIN may vacate as Thai Airways may join SQ in either T2 or T3 and leverage on SQ lounges.. How accurate it is remains to be seen but credible given they are all *A
    No member give thanks

  • Marks2

    Marks2

    6 Jul, 2018 06:55 pm

    The Thai lounge is small, so it might be suitable for a dedicated F Lounge.
    No member give thanks

  • parishiltons

    parishiltons

    6 Jul, 2018 06:41 pm

    When you think about it, the primary driver for joining the Qantas Club is to access the QC lounge. Many people who are not road warriors who who choose not to consistently fly with a small range of airlines make the choice to pay for club access, hence the paid memberships. So prima facie, the highest priority for access should be for paid up QC members. Everyone else is eligible to enter because of the their class of travel and FF status and arguably should be subordinated to members.

    AJW's comment "There are no international Qantas clubs so no chance of relegation to the Qantas club" is not correct. Check http://www.qantas.com/travel/airlines/qantas-club-lounge-locations/global/en?loungeCategory=qcLounge, which includes Singapore, amongst others.
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 10:14 pm

    Singapore is a Qantas Lounge, not a Qantas Club. AJW is correct.
    No member give thanks

  • hutch

    hutch

    6 Jul, 2018 11:44 pm

    That is a odd logic to me. Yes, QC members (me included) are paying for a benefit, but a frequent flyer is also paying for it through a significant number of flights (and loyalty) and premium class passengers through the higher yields. It's not coming for free for anyone.

    Then once you consider the $ value of those pax, the economy flying QC member isn't worth as much. No doubt QF should have done better planning to avoid this situation, but I give them credit for proactively having an alternative.

    Also, AJW is correct. It is not a QC. QF has lounges overseas, but they are not called QC.
    No member give thanks

  • Marks2

    Marks2

    6 Jul, 2018 06:53 pm

    I've used both lounges several times. In my view they are roughly equivalent, and if offered 5000 points to use the SATS lounge, that tips it in favour of Qantas Club members. I'm really surprised that Qantas didn't approach it by offering the deal to J customers first, giving them first refusal, and then only offering the deal to Qantas Club members if the numbers warranted.
    No member give thanks

  • Phil Young

    Phil Young

    6 Jul, 2018 07:51 pm

    3 weeks ago I was on QF1 SYD-LHR, arriving at SIN at about 2215. The QF Lounge was about 25% occupied on our arrival, rising to about 50% occupation after another 20 mins. I was very relieved, given all the recent gossip about overcrowding there.
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 10:16 pm

    You were on the tail end of flights. Be there between 4 - 8PM and it's packed.
    No member give thanks

  • tessacate

    tessacate

    6 Jul, 2018 09:15 pm

    Terrible planning on Qantas part and typical disregard of its loyal customers. Once again Qantas has downgraded its brand in a market with considerable competition.
    No member give thanks

  • Dante Giacomin

    danteg

    6 Jul, 2018 09:50 pm

    The change for PER SIN flights from B737 to the much larger A330 twice daily isn't going to help the situation either.
    No member give thanks

  • Cyphar

    Cyphar

    6 Jul, 2018 10:17 pm

    AFAIK that's only seasonal. SYD - SIN upgrading the A330 to an A380 is going to be the real killer there
    No member give thanks

  • hutch

    hutch

    6 Jul, 2018 11:34 pm

    PER - SIN is 1 daily A330
    No member give thanks

  • crosscourt

    crosscourt

    6 Jul, 2018 10:26 pm

    The way I read this line, it is not accurate/clear: "... from an Airbus A330 to the mighty Airbus A380 superjumbo across July and August .." The 380 is only up to 13/14 July then back to 330 before being a 380 all of August. I have just checked with QF. By saying "across July" is understood as the whole month which is not the case.
    No member give thanks

  • Matt Stevenson

    Madhatter49

    7 Jul, 2018 01:00 am

    I really don't get why the daily flights aren't staggered more throughout the day.

    Sure i know that it's good to have flights close to each other for the connections, but a good example is QF2 and 82 departing within 2 hours of each other.

    That's 2 out of the 3 A380's daily which contribute to the bulk of the passengers in the lounge I expect.

    At least QF82 of those could easily be at a less crowded time of the day couldn't it?

    No member give thanks

  • anonymous

    anonymous

    7 Jul, 2018 08:23 am

    Staggering flights across the day will just add to their costs - additional labour will be required across the whole network.
    No member give thanks

  • samson12

    samson12

    7 Jul, 2018 08:55 am

    As a P1 flier, I now avoid QF lounges at all opportunity except Sydney Int. Brisbane Int, LHR, SG are all (in my view and experience, packed and unpleasant). I fly >120 times a year, and instead of the lounge being a respite / positive part of the experience, I now avoid and minimise at all opportunity. The product is just rubbish - for me.
    Member who gave thanks

    DavidChan

  • David Chan

    DavidChan

    7 Jul, 2018 02:55 pm

    Am also a P1 and 100% with you on this.
    No member give thanks

  • Chris Bershaw

    ChrisB

    10 Jul, 2018 11:42 pm

    I’m another P1, and completely agree. I avoid any of the international Qantas, other than LAX and occasionally LHR... Even that tests my limits with how busy it gets
    Member who gave thanks

    samson12

  • samson12

    samson12

    11 Jul, 2018 12:25 am

    Yep, LAX is usually v good. I was there this week en route to NY, and it was excellent. Started my trip in BNE - and left the lounge immediately as it was heaving and horrible. Much more pleasant in the main terminal.
    No member give thanks

  • anonymous

    anonymous

    7 Jul, 2018 08:59 am

    Qantas Club members are essentially a captive audience and is likely to remain loyal until their membership ends so it is quite cunning of Qantas to only apply these entry restrictions to them.
    No member give thanks

  • Satoshi Takayama

    Michael Kao

    7 Jul, 2018 10:35 pm

    Although I must say, as a QC member, SATS lounge isn't that bad, on par with most business class lounge. I personally don't mind getting the extra 5000 points to be redirected to SATS lounge than remaining in an onvercrowde lounge.
    No member give thanks

  • David Chan

    DavidChan

    7 Jul, 2018 02:51 pm

    As a P1, I've been consistently disappointed with the crowded state of the Qantas Singapore lounge over the past few years. If you are travelling a lot then a quiet haven prior to boarding is wonderful. Have previously used the BA lounge to escape the Qantas crowds but am worried it will now start to fill up also. Am sure that no-one will be sympathetic but I am disappointed at the lack of premium lounge options at T1.
    No member give thanks

  • newbieADL

    newbieADL

    8 Jul, 2018 01:48 am

    I think you make a great and often overlooked point. For me the benefit of a lounge is somewhere comfortable and quiet to relax. I personally am not as bothered by the food/drink offerings, I don’t need a picture of a champagne glass for my Instagram.


    For peace and quiet the QF SIN lounge is a failure and the BA lounge is a haven in comparison. Hopefully the BA lounge stays this way.

    No member give thanks

  • AJW

    AJW

    8 Jul, 2018 12:40 pm

    I used the BA lounge twice in the past month. First time London bound on BA16, where I found the Qantas lounge to be near empty and far less busy than the BA lounge. Was told wait for shower in BA was about 40 minutes, Qantas straight in.

    Of course that time of night things are a little quieter in the Qantas lounge, as most of not all the Aussie bound flights had left and only QF1 to go which was an hour behind BA16.

    On the the return flight on BA15 didn't even try the Qantas lounge, but again the BA lounge wasn't exactly what I would call tranquil.
    No member give thanks

  • Martin  Slobodnik

    msport2012

    7 Jul, 2018 04:30 pm

    I have since after a long discussion with QF got my P1 back and agree, THE QF Lounge situation in SIN is woeful. I still do like heading into the BA lounge and sometimes into the Concorde Bar
    No member give thanks

  • Cameron Hocking

    blingwad

    8 Jul, 2018 08:47 pm

    I’m doing QF36 in September and while I feel for the QC and Gold being turned away, if it makes it less crowded for myself (platinum) then so be it.

    Think I might check out BA or EK though sounds like QF is a zoo.
    No member give thanks

  • Steve987

    Steve987

    10 Jul, 2018 05:37 pm

    EK followed by BA every time. QF space was horrible before the over crowding.
    No member give thanks

  • sydney slug

    sydney slug

    12 Jul, 2018 12:34 am

    So my general Singapore strategy is to get a noodle soup in the QF lounge and usually an interesting dessert like Gula Melaka is also available. Beer is beer but if you fancy a wine QF usually caters to the Aussie palate. Once the food is done go looking for an alternative. I am BA Silver as well as LTG so its quite fun to hit up to three lounges. Poor old QF has to pay each of them. Oh sad for them.
    No member give thanks

Guest

17 Jul, 2018 11:41 pm

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