Qantas brings Japan Airlines reward flight bookings online

Qantas brings Japan Airlines reward flight bookings online

Qantas Frequent Flyer members can now book Japan Airlines flights using frequent flyer points through the Qantas website, rather than having to call and book over the phone.

This upgrade allows travellers to book flights solely between Australia and Tokyo – such as Japan Airlines’ flights from Sydney and Melbourne to Narita Airport – or more broadly across the world, such as within Asia or onwards to Europe.

The number of points needed is slightly higher than when booking Qantas flights of a similar length, so between both those Australian cities and the Japanese capital, you’re looking at 78,000 Qantas Points for business class, 63,000 Qantas Points for premium economy or 42,000 Qantas Points for economy, one way.

In return, Japan Airlines offers plenty of reward availability, especially out of Melbourne if you plan ahead – so while Qantas releases very few business class and premium economy reward seats to frequent flyers on international flights, Japan Airlines makes these available far more frequently.

On Sydney-Tokyo flights specifically, Japan Airlines’ Boeing 787 business class Sky Suites also offer all travellers fully-flat beds, direct aisle access, and in the window seats, privacy on-par with first class…

… whereas Qantas’ Boeing 747s flying to Tokyo are fitted with the airline’s last-generation Skybeds – mostly fully-flat, except on the Roo’s oldest jumbo where these are angled-flat, and without direct aisle access for all:

On Melbourne-Tokyo flights, however, Qantas offers its latest Business Suites (below) aside JAL's Sky Suites, so you might also consider this option to save a few points, if you can find availability:

Making your Japan Airlines flight booking using Qantas Points

Just as you’d do for Qantas and all its other partner airlines, you can book your reward flight by keying in your desired travel itinerary on the Qantas website, and selecting the “Use points – Classic Flight Rewards only” option too.

For example, we’ll search for a one-way flight from Melbourne to Tokyo early next year:

You’ll have the best chance of finding a suitable flight by clicking into the date box and selecting the “flexible with dates” option too…

… which means you’ll see a calendar of reward flights over a one month period when you get to the next screen:

For best results, at the top of this page, click to enable searching for premium economy, business class and first class flights too, as we did, and then click ‘go’ – otherwise, you'll only see economy flights:

Keep in mind that this calendar shows not just Japan Airlines flights, but also those of Qantas and other partner airlines like Cathay Pacific, and may require connecting flights which aren’t always in the cabin you hoped for.

That means you’ll still need to click on a specific date to see what’s available. Choosing January 31 2019, for example, shows that JAL’s Melbourne-Tokyo flight can be booked in business class and premium economy.

Pleasingly, Qantas’ own Melbourne-Tokyo flight on the same day could also be booked in business class using Qantas Points, or in economy:

The next step is as easy as clicking the flight and seat you want and proceeding to the following screen where you’ll check the details of your journey, before completing your reservation.

Japan Airlines was the last remaining member of the Oneworld alliance to require telephone bookings to secure reward flights using Qantas Points, following Malaysia Airlines’ reward flights being added to the Qantas website in September 2017.

Qantas also plans to bring China Eastern reward flights online around the middle of 2018, and Jet Airways reward flights to the website at a later date.

Chris Chamberlin

Chris Chamberlin (ChrisCh)

[email protected] / @ChamberlinChris

Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

31 Comments

  • downdata

    downdata

    13 Apr, 2018 11:04 am

    Crazy how it costs almost 80k QF points to redeem a one way flight in J on JAL whereas with AA miles and Asia miles its only 40k.
    Member who gave thanks

    pkjames

  • Stanley Raj

    rsjones

    13 Apr, 2018 02:38 pm

    Hi I am keen to know how i can change from QF points to AA or Asia miles currently Iam using a Qantas Amex ultimate card but keen to explore other options for getting value for miles or dollars spent on credit cards with good reward programs.
    No member give thanks

  • PaulST

    PaulST

    14 Apr, 2018 08:54 am

    You can't transfer QF points to AA or Asia Miles I'm afraid.
    No member give thanks

  • hutch

    hutch

    13 Apr, 2018 05:37 pm

    Of course the problem is that is significantly easier to get QF points in Australia
    No member give thanks

  • Doubleplatinum

    Doubleplatinum

    14 Apr, 2018 08:05 am

    No what's crazy is someone trying to compare apples and oranges.
    No member give thanks

  • downdata

    downdata

    14 Apr, 2018 08:48 am

    Im guessing you are implying QF is not an airline, unlike CX and AA. That or QF does not have a FF program, unlike CC or AA?
    No member give thanks

  • wanderingvan

    wanderingvan

    13 Apr, 2018 11:13 am

    That's a welcoming improvements, Japan is one of my favorite stopover and destination. I often put it in too hard basket when I want to use QFF for booking JL flights.

    "This upgrade allows travellers to book flights solely between Australia and Tokyo – such as Japan Airlines’ flights from Sydney and Melbourne to Narita Airport – or more broadly across the world"

    Please clarify Chris that does this mean we can book SYD/MEL to NRT only but then NRT to the rest of JL network on Qantas website?
    No member give thanks

  • Chris Chamberlin

    ChrisCh

    13 Apr, 2018 11:44 am

    You can book any Japan Airlines reward flight as availability allows: the article just gives examples relevant to Australian travellers.

    (If you wanted to fly Sydney-Tokyo-Frankfurt with JAL, you could. If you wanted to only book a Singapore-Tokyo flight with JAL, for example, you could too.)
    No member give thanks

  • wanderingvan

    wanderingvan

    13 Apr, 2018 12:55 pm

    Thanks Chris, this brings up all sort of possibilities.

    No member give thanks

  • Chris Chamberlin

    ChrisCh

    13 Apr, 2018 01:04 pm

    Only thing to note though is that many of JAL's long-haul flights depart from Haneda, whereas JAL only flies into Narita from Australia - so you'd have to change airports. Not really an issue if you're planning a Japanese stopover, but if you're in transit your options at Narita are limited, unless you plan a very long transit and an airport change.
    No member give thanks

  • PaulST

    PaulST

    14 Apr, 2018 08:56 am

    A good point for newbies! I flew into HND with QF and then BA out of NRT 2 years ago with a 6hr layover. The problem was that I had to sit at the BA check-in desk for a few hours until it opened and I could check-in my bags.
    No member give thanks

  • Austin Taylor

    Austin

    16 Apr, 2018 09:12 pm

    Agree. An easy mistake. QF used to fly to NRT but I gather the on-ground costs made HND a better choice. QF25 also gets in at 5.30am, making connections better, rather than a late arrival and overnighting in a tiny Japanse Hotel.
    No member give thanks

  • anonymous

    anonymous

    13 Apr, 2018 11:43 am

    Great news. The next step is for Qantas to allow reward bookings originating from any city in the world. After that happens I think QF’s reward booking website will become the best among all oneworld airlines.
    No member give thanks

  • sillytraveller

    sillytraveller

    13 Apr, 2018 12:07 pm

    Excellent!! I now can spend my Qantas points.
    Valued information.
    No member give thanks

  • Jim Jovanovski

    ASimpleMind

    13 Apr, 2018 12:24 pm

    Three questions:
    1) Is the Melbourne-Narita return leg with a Dreamliner and if so is it fitted with fully flat beds in business class?
    2) If there is a longish layover between Narita and next overseas destination (say 8 hours between flights and on the ground waiting at Narita), are we able to exit the airport even though baggage may be checked through?
    3) Five members in my family...2 on Platinum and 2 on Gold (the 5th being baby infant without status)...are we able to access the JAL First Lounge?
    Cheers and thanks
    No member give thanks

  • Neil

    barecub

    13 Apr, 2018 01:02 pm

    1 - yes - JAL started this service in September 2017

    2 - yes - I"ve done this twice in the last 12 months by indicating "transit" as the reason on your immigration form
    > first time I stayed at one of the airport hotels, and it was included in my booking and paid for by the airline
    > second time my partner and I took train into Tokyo, and stayed at hotel at our own cost, then back to airport next morning after a meal at our favourite izakaya and full night sleep in a proper bed

    3 - last time I looked, the rules of lounge access permit each P member to have 1 guest if traveling on same flight, and P has access to First Lounge (both lounges are Narita are fine in my opinion) and if baby is a baby they will probably look the other way
    Member who gave thanks

    ASimpleMind

  • wanderingvan

    wanderingvan

    13 Apr, 2018 01:01 pm

    I don't know the answer to Question 1
    Q2 - Yes if you are travelling on Australian Passports, bear in mind NRT is a long way from Tokyo downtown so factor that in if you want to visit.
    Q3 - Not sure for JL first lounge, you won't have any trouble for your family going to Qantas F Lounges though.
    Member who gave thanks

    ASimpleMind

  • patrickk

    patrickk

    13 Apr, 2018 01:06 pm

    Dear simple, the answer to your three questions
    1) theJAL website can answer that, part 2 will be yes as they are new planes;
    2) is yes,
    3) is yes as the 2 plats can bring 2 in each and babies are allowed with a parent.
    Member who gave thanks

    ASimpleMind

  • eminere

    eminere

    13 Apr, 2018 03:18 pm

    "Japan Airlines was the last remaining member of the Oneworld alliance to require telephone bookings to secure reward flights using Qantas Points"

    Wow good to know. I never knew flights on all the rest of the OW alliance were bookable online.
    No member give thanks

  • Chris Chamberlin

    ChrisCh

    13 Apr, 2018 03:26 pm

    Yeah, there have been lots of IT upgrades over the past few years at the various airlines (most recently Malaysia Airlines, and now Japan Airlines) to enable this.

    There are a still a couple of oddities in the system such as not being able to book a journey beginning in Doha on the Qantas website (requiring a phone call), but other Qatar Airways reward flights are available online (such as Sydney to London via Doha, or Sydney to Doha return, as the ticket doesn't begin in Doha and thus can be booked online).
    No member give thanks

  • wanderingvan

    wanderingvan

    14 Apr, 2018 09:13 am

    Oddities also extend to any trip beginning in Vietnam. You can book HGK-SGN or SIN-SGN one way or return for example but you can't book any trip starting in SGN, HAN or DAD where CX, MH and Jetstar fly to.

    Interestingly, Jetstar has its own extensive network in Vietnam but you can't book then unless it's part of the routing originate from outside the country. You would think Qantas has more say in Jetstar IT set up than other OW airlines.
    No member give thanks

  • hutch

    hutch

    14 Apr, 2018 10:53 am

    The issues described with Jetstar within Vietnam, might have something to do with its ownership structure... Not oneworld.
    No member give thanks

  • Rohit

    Rohit

    13 Apr, 2018 04:02 pm

    If your only points currency is QFF, indeed this makes life much easier. However, if you are the proud owner of any AmEx cards, you may consider transferring points to Cathay Pacific Asia mile program and fly the same route on JAL metal for 80k points return in J. Hard to beat that IMO.
    No member give thanks

  • Scepticalflyer

    Scepticalflyer

    12 May, 2018 04:24 pm

    I have a JMB account and Asia Miles Account. Asia Miles was quoting 120,000pts return - and couldn't do an instant booking? Not sure if I was looking at the wrong part of the search engine? Booking through JMB requires fewer points, however to transfer via AMEX you devalue 50% by going through SPG. Am I missing something?
    No member give thanks

  • PaulST

    PaulST

    13 Apr, 2018 07:50 pm

    Fantastic! I was literally planning on researching flights via BA's website and calling the QF call centre tomorrow!
    No member give thanks

  • Tony Guttmann

    tonyg4074

    13 Apr, 2018 10:37 pm

    Can one request upgrades on a JAL flight using Qantas points on the Qantas web site?
    No member give thanks

  • PaulST

    PaulST

    14 Apr, 2018 08:57 am

    I'm afraid not. You can only upgrade with QF points if you're flying on QF metal and a QF flight number.
    No member give thanks

  • puppy79

    puppy79

    14 Apr, 2018 05:12 pm

    this is so silly you cannot transfer existing qantas points to say aa or enrich or asia miles or jal mileage bank.
    Member who gave thanks

    wanderingvan

  • wanderingvan

    wanderingvan

    15 Apr, 2018 12:07 am

    It would be silly if you can transfer your FF point from one airline to another. What would be the whole point of the FF program then.
    No member give thanks

  • Ingo Reisch

    Crane62

    23 Apr, 2018 06:50 pm

    Great news, the more options the better. Whilst not directly linked to the JAL topic, I have noticed that Qatar has vanished from QF's program when looking for flights into Europe. Overall, I find that there is a real lack of available flights in Business and First. Somehow it seems that since QF stopped flying via Dubai there are less EK award flights offered.
    I used to be able to get 1 or 2 seats into Europe very easily, however since last year October I believe it is much harder and consequently have moved to Krisflyer, which seems much easier and has plenty of flights into AU and into Europe's main destination.....not just London.

    Another irritating experience is that when searching for a flight in First/Business QF offers these half baked options at full point count. When you click on the info symbol it often highlights that the longest flight is in fact not in First, but Cargo Class.

    Love some feedback.
    No member give thanks

  • Scepticalflyer

    Scepticalflyer

    12 May, 2018 04:21 pm

    OK so I have booked award flights from CTS to MEL in J for 78,000 pts per person. For Qantas metal, looking at 90,000 pts per person so JAL requires fewer points - not more? Is there a trick to seat selection as I enter details on JAL site and cannot select seats?
    No member give thanks

Guest

21 Jul, 2018 08:04 am

Which Qantas lounges can Air New Zealand Airpoints frequent flyer use?

Which Qantas lounges can Air New Zealand Airpoints frequent flyer use?

Air New Zealand's Airpoints frequent flyers will enjoy have access to Qantas Clubs around Australia under the newly-forged alliance between the two airlines.

As of October 28, 2018, Airpoints Elite and Gold members booked on a codeshare flight with Qantas will find the doors swing open for them at the two dozen Qantas Club lounges in Australia's capital cities and regional centres. They'll also be permitted to bring in one guest.

But it won't be as easy as flashing your shiny Airpoints card, as the following conditions apply:

  1. you have to be travelling on a domestic Qantas flight
  2. it has to be booked under the Air New Zealand codeshare (those flight numbers will be in the NZ7xxx range)
  3. and this must be booked as part of a trans-Tasman booking

This arrangement replaces Airpoints access to Virgin Australia lounges following the dramatic bust-up between the two former allies.

However, there appears to be no Qantas Club lounge access for Koru Club members, nor can AirNZ frequent flyers cool their heels in the more upmarket Qantas Business lounges.

The Qantas / Air New Zealand alliance covers selected flights on the domestic network of each airline, however trans-Tasman and other international flights are excluded from the arrangement.

Read more: Qantas, Air New Zealand alliance will take on Virgin Australia

David Flynn

David Flynn (David)

[email protected] / @djsflynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

1 Comment

  • henrus

    henrus

    20 Jul, 2018 05:31 pm

    Doesn't it seem a bit odd that Koru club won't get access (something that the VA deal provided) . I guess there will be no access for QF Club cardholders in NZ either?
    No member give thanks

Guest

21 Jul, 2018 08:04 am

What you can expect from Cathay's new business class dining concept

What you can expect from Cathay's new business class dining concept

Cathay Pacific will roll out its new 'business class dining concept' this month, with the meal service taking a step closer to a first class experience.

Meals will be individually plated and delivered to passengers by hand rather than by trolley, as the airline adopts more personalised and upmarket approach.

Cathay also expects this will result in a "quieter and calmer cabin environment", especially on late night flights.

Passengers will have a choice between three appetisers and "up to six main course choices" on flights over ten hours in the initial launch of the service to the likes of Chicago (on July 30), London/Gatwick (in August) followed by Frankfurt, Manchester and Washington DC (September); Amsterdam, Paris and Johannesburg (October), Madrid, Brussels and Barcelona (November) and London/Heathrow (December). 

And, being very much on trend, light and healthy 'wellbeing options' feature in every main course.

On flights from Hong Kong the menu will be changed every month, with a quarterly menu refresh for flights to Hong Kong.

Fights from Hong Kong (but not, for now, the return leg) will also see a new range of Hong Kong Favourites inspired by local dishes, such as

  • Hong Kong char siu pork with egg noodles, seasoned soy sauce, spring onion and ginger (shown below)
  • Wok fried seafood in lobster soup with ginger, spring onion, crispy and steamed rice
  • Beef brisket with flat rice noodle soup
  • Mango with pomelo and sago

But before all that eatings starts, business class passengers will notice the new-look menus.

Printed as eight pages on quality paper, they not only detail the meals and drinks available on that flight but include foodie-friendly articles such as 'Anatomy of a Laksa' and feature a local chef revealing their favourite eateries both in Hong Kong and around thr world.

There will also be a breakfast menu card which passengers will complete before hitting the hay, so that they can wake to what the airline described as a "hotel room-service" experience.

However, these are set menus rather than allowing travellers to pick-and-mix from a wide selection of items.

In addition to what's described as 'traditional' Chinese and Western breakfasts, there's also a lighter Continental breakfast plus a minimalist Express breakfast of a piece of pastry and a drink, which can be served 60 minutes before landing for passengers who wish to maximise their sleep.

Refreshments will be revamped as a selection of 'most loved dishes' available throughout the flight as a snack between meals on services to North America and Europe, including the airline's signature burger and popular soup noodles. These will also appear on the main meal menu.

Next year will see Cathay's 'new business class dining concept' extend to medium-distance routes, with plans to include Sydney and Auckland in February 2019 and Melbourne, Brisbane, Cairns, Adelaide and Perth in May 2019.

David Flynn

David Flynn (David)

[email protected] / @djsflynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

9 Comments

  • Skipp

    Skipp

    20 Jul, 2018 12:48 pm

    Look forward to the new meal service in business class coming within the next 12 months - it will make a nice change.
    I just hope (for the future) that Cathay Pacific will stop serving the exact same economy class meals in "Premium" economy class.
    No member give thanks

  • MissBasset

    MissBasset

    20 Jul, 2018 01:34 pm

    Why bother with the white linen tablecloth if they are serving it on a plastic cafeteria tray? The promo pictures show all set up to eat off the tray. Euww.. I will take it all off the tray and set it up like other airlines J class. FAIL for presentation, CX.
    No member give thanks

  • mrj

    mrj

    20 Jul, 2018 02:42 pm

    I recently suggested to Cathay that their business classs food is amongst the worst of all airlines. Interestingly their response failed to mention this planned revamp.
    No member give thanks

  • AADFW

    AADFW

    20 Jul, 2018 02:57 pm

    I'm really glad they're going back to classy, glossy paper stock for the menus versus the uncoated groundwood paper they switched to a few years back. Now if they would only bring back that trademark chocolate box at the end of the meal...
    No member give thanks

  • David Flynn

    David

    20 Jul, 2018 03:25 pm

    I was on CX a few weeks back and the chocolates made an appearance on every flight...
    No member give thanks

  • Manjit Sadhwani

    Manjit Sadhwani

    20 Jul, 2018 03:19 pm

    It's about time
    No member give thanks

  • HKAus

    HKAus

    20 Jul, 2018 03:41 pm

    CX Catering is bar far the most outdated and leaves an overall cheap and poor guest experience of most International airliners. CX have unfortunately chosen over the last decade to reduce their overheads where guests can see and feel the difference. Personally after 5 years as a Diamond CX member I have moved to competitors; poor catering, moody crew members, consistently delayed flights (due to over use of planes with no margin for delays) and ridiculous pricing have enabled me to now enjoy such operators as KLM, Virgin Australia, Qantas & Lufthansa; all with an overall better "J"Class experience. Interestingly as a result of my change in travel I was dropped to Gold and this year even though I should have dropped another tier, they obviously are trying to get pax like myself back because they extended my gold status.
    No member give thanks

  • Rkwm

    Rkwm

    20 Jul, 2018 04:39 pm

    It was taken CX far too long to make changes to the atrocious F&B that has annoyed their long term supporters . The plastic cafeteria tray certainly brings the enhancements down a few levels can’t, understsnd who approved this inclusion . Totally agree with HKAus, supported CX for over two decades but over the last two years the deterioration in service , punctuality and value has been palpable.


    No member give thanks

  • Tony OBERON

    obi

    20 Jul, 2018 04:48 pm

    Looks marginally better - but CX are you seriously going to use a plastic tray? At least put a cloth on the tray - if for no other reasons than hygiene! I’m a germophobe and I cringe to see cutlery sitting on a plastic tray, which cannot be washed at the same high temps as crockery. Lysteria et al here we come.
    No member give thanks

Guest

21 Jul, 2018 08:04 am

 Cartier Santos: the original pilot's watch, reimagined

Cartier Santos: the original pilot's watch, reimagined

Very few watches can claim true originality, and the Cartier Santos is among those few.

The Santos made its debut way back in 1904 as a personal timepiece for aviation pioneer Alberto Santos-Dumont, making it both the first pilot’s watch and one of the earliest known men’s wristwatches.

The story

As we've previously detailed, the Santos was borne from a request by Brazilian flyer Santos-Dumont, who told his friend Louis Cartier – then a Parisian watchmaker – of the challenge of timing flights using the then-conventional pocket watch, as pilots needed to keep both hands on the aircraft controls.

In response, Cartier designed a large square-faced watch and fitted it to a strap so it could be worn on the wrist – quite a revolutionary concept at the time.

The first commercial Cartier Santos watches went on sale to the public in 1911 with solid gold cases and ultra-thin mechanical movements designed by French clockmaker Edmond Jaeger.

(In order to produce this movement for Cartier, Jaeger worked with Swiss movement manufacturer Jacques-David LeCoultre, a partnership that would lead to the birth of storied brand Jaeger-LeCoultre.)

The enduring design of the Cartier Santos was reimagined in the late 1970s as a luxury steel sports watch, later adding two-tone steel and gold and the now-iconic screwed bezel with exposed gold screws along the bracelet for a modern, industrial aesthetic.

The style

For 2018, Cartier has once again re-invented the Santos.

The distinctive screw-set bezel now tapers at both ends towards the bracelet to create an organic, integrated look.

The satin-brushed case features a wide mirror-polished bevel along its length, extending all the way to the gracefully curved crown guards at 3 o’clock. A square watch the Santos may be, but there’s hardly a sharp edge or straight line to be found.

The case has been slimmed dramatically from previous incarnations of the Santos, allowing this watch to disappear easily under a shirt cuff when needed.

The bracelet is fitted with a new 'QuickSwitch' system allowing for easy swapping with the included tan calfskin strap or Cartier’s alternative crocodile straps, providing some style versatility.

Adding or removing bracelet links has also been made easier with a new 'SmartLink' design which allows the wearer to expand the bracelet during a hot summer’s day without requiring a tool.

While the bezel, case and bracelet have all been modernised, the dial remains classic Cartier. With Roman numerals, a railroad minute-track and heat-blued hands, it’s hard to imagine a more traditional look.

The 2018 Cartier Santos can serve dress-watch and sports-watch duties equally well, and boasts a history that few timepieces can match.

The details

• In-house mechanical movement with automatic winding
• Seven-sided crown set with a faceted synthetic spinel
• Silvered opaline dial, blued-steel sword-shaped hands, sapphire crystal
• Water-resistant to 10 bar (approximately 100 metres)
• Medium version case width: 35.1 mm, thickness: 8.83 mm
• Large version case width: 39.8 mm, thickness: 9.08 mm
• Pricing from A$8,750 for the Cartier Santos Medium in steel, to A$52,500 for the Cartier Santos Large in solid pink gold with matching pink gold bracelet. For stockists, visit www.au.cartier.com.

Jason Swire

Jason Swire (Jason Swire)

[email protected] /

Jason Swire is a Sydney-based writer, watch collector and author of 'Timely Advice', a beginner's guide to fine timepieces. His non-watch passions include hi-fi and whiskey, in that order.
 

0 Comment

Guest

21 Jul, 2018 08:04 am

Finnair flicks the switch on free WiFi for European flights

Finnair flicks the switch on free WiFi for European flights

Finnair will launch inflight Internet on its European flights this week, with travellers able to enjoy the high-speed satellite service free of charge during a two-month trial period running through to the end of September.

The Oneworld airline has already outfitted six of its single-aisle Airbus jets with technology provided through partner Viasat, which also provided the backbone for Qantas' Australia-wide WiFi system.

By the end of northern summer some 20 aircraft will be upgraded, with Finnair's entire single-aisle Airbus fleet slated for WiFi by mid-2019.

The system will be available on a gate-to-gate basis, so passengers won't even need to wait for their jet to reach level flight – which will maximise time online for many of Finnair's relatively short European hops.

However, parts of some European routes will present black spots to the satellite network, including above the Bay of Biscay and the North Sea, while some restrictions also apply over Latvia, Lithuania, parts of Belarus and Russia.

Over the two-month testing period Finnair intends to "gather information on system functionality and feedback on the overall customer experience."

"In entering the passenger testing phase, we’ll be gaining the critical insights needed to further optimise our service to ensure Finnair customers get a unique experience built around their needs, interests and usage behaviours," explains Viasat vice-president Don Buchman.

The airline has yet to reveal what pricing it will charge for its sky-high WiFi once the trial period ends, although frequent flyers will no doubt hope that some sort of monthly pass is available as an alternative to paying on a per-flight basis.

Finnair already offers WiFi on its long-range 'intercontinental' jets, with the first hour free for business class and Finnair Plus Gold members, then €3 (A$4.70) for three hours or €20 (A$31) for the entire flight. Finnair Plus Platinum frequent flyers are provided with free Internet access for the whole flight.

David Flynn

David Flynn (David)

[email protected] / @djsflynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

2 Comments

  • eight10man

    eight10man

    20 Jul, 2018 06:19 pm

    Not sure how you can have black spots when using satellite internet.. especially when those black spots happen to be above the sea. Could it be this system is actually and ground-to-ground system maybe?
    No member give thanks

  • readosunnycoast

    readosunnycoast

    20 Jul, 2018 10:35 pm

    Just flew BKK>>>HEL, A350 with wifi. Couldnt get a connection of any sort. Just kept message, don’t close the browser. I do hope it gets better for the next lot of passengers
    No member give thanks

Guest

21 Jul, 2018 08:04 am

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