Qantas axes inflight duty-free shopping

Qantas axes inflight duty-free shopping

Qantas is shutting down its inflight duty-free shopping service, with that last watch, universal AC adaptor or bottle of perfume sold above the clouds on New Year's Eve.

The airline this morning confirmed the move, following comments to trade publication TRBusiness by  Alpha Flight Services' Manager of Duty Free Lenelle Williams – who oversaw the inflight duty-free operation under contract to Qantas – "that Qantas have made the decision to discontinue their traditional offering of inflight duty free from 1 January 2018, with the last flight departing the Australian ports on 31 December 2017."

As a global trend inflight duty-free sales are said to have been steadily declining over the past decade, driven by improved duty-free retail outlets at airports as well as the greater availability of goods – and greater price competition – through online shopping.

"If you look at what has been happening in Australian retail over the last year or two, there has been a lot of pressure on retailers with online ordering," observed Alpha Flight Services Marketing and Duty Free general manager Pat Osborne. "The recent launch of Amazon in the country is a prime example."

Qantas flights will not only ditch their extensive stock of duty-free but also the In Sky Shopping catalogue which crowds those seat pockets.

We'd like to hear from Australian Business Traveller readers on this: will you miss duty-free shopping on Qantas flights? Indeed, what's the last time you bought any duty-free product on a flight – and what was it, and why?

David Flynn

David Flynn (David)

[email protected] / @djsflynn

David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

30 Comments

  • Lala295

    Lala295

    5 Dec, 2017 11:35 pm

    Last time I bought a duty free product on a plane was back in 2013. I got some model 777s from AC because I forgot to get the kids a souvenir from Canada. I don’t think I’ve ever used QFs service.
    No member give thanks

  • moa999

    moa999

    5 Dec, 2017 11:48 pm

    Can't remember the last time I bought something, or even flipped a catalogue.

    Be interested to know how many kg a flight this will save.
    No member give thanks

  • eminere

    eminere

    6 Dec, 2017 12:07 am

    Inflight duty free seems to do very well (or at least be a necessary sign of prestige) for the Asian and Middle East carriers - their catalogues can be absolute volumes sometimes.
    No member give thanks

  • John Phelan

    John Phelan

    6 Dec, 2017 01:29 am

    No loss. I don't believe I've ever bought any inflight DF, though I do always browse through the catalogue.
    No member give thanks

  • Rufus1

    Rufus1

    6 Dec, 2017 03:44 am

    Compared to the absolute zoo of getting duty free on arrival, the rip-off pricing, the predatory staff who insist on using dynamic currency conversion (a scam which should be banned) and the delay which completely negates the J class advantage of being first off the plane, when it comes to immigration - I've always found in flight duty free to be a reasonably priced alternative to feeding the leaches in the arrivals terminal in Sydney or Melbourne. I'll miss it, to be honest.
    Member who gave thanks

    crambo

  • eminere

    eminere

    6 Dec, 2017 11:05 am

    I'll definitely miss browsing the catalogue, at any rate!
    No member give thanks

  • russell

    russell

    6 Dec, 2017 07:19 am

    No loss, was never even any cheaper anyway. Recently flew CX and can’t see them closing it down anytime soon. They were more interested in pushing their duty free than serving meals and drinks as soon as the plane took off.
    No member give thanks

  • elchriss0

    elchriss0

    6 Dec, 2017 07:31 am

    Inflight duty free is only good for exclusive items otherwise everything else can be found elsewhere for the same or less
    No member give thanks

  • Rhorgan

    Rhorgan

    6 Dec, 2017 07:53 am

    My last purchase was a Qantas wrist watch on a Flt from Manila back in 1994. Still have it, still works with only one battery change.
    No member give thanks

  • Flying Fish

    AWA2602

    6 Dec, 2017 08:07 am

    No great loss, nothing on offer was of any better value.
    No member give thanks

  • matty24

    matty24

    6 Dec, 2017 08:30 am

    Smart business decision on Qantas part lest labour involved putting them on there and taking them off all while saving on small portion of fuel across the whole business...
    No member give thanks

  • Bob Burgess

    Bob Burgess

    6 Dec, 2017 08:40 am

    Smart move, probably very little demand for duty-free these days so plenty of savings in weight and cost and labour and overall 'focus' not being wasted on something like this.
    No member give thanks

  • patrickk

    patrickk

    6 Dec, 2017 09:48 am

    I think they have it online on the video screen anyway; and they can just add it to the online mall, as a set of QF specials. Tourists (and locals heading off soon) can get their tax back when the leave anyway.
    No member give thanks

  • Nick Corrigan

    NickCorr

    6 Dec, 2017 09:55 am

    Guess that also explains the lack of Sky Shopping catalogues on QF9/10 last month...
    No member give thanks

  • David Flynn

    David

    6 Dec, 2017 10:22 am

    I've always thought that offering boxed sets of TV shows you have watched on board – not as duty-free per se, but something you could order during the flight and have delivered to your home or work (via third party fulfilment) would work well. Let's say I had some time to kill during a long flight and thought "Oh, I've heard about that Downton Abbey TV show, yeah, let's see what it's like," and watched a few eps and got hooked. If the screen offered me the chance to order boxed sets of the entire season, especially the season I'd just started watching but only got through a handful of episodes, that'd be appealing for sure.
    No member give thanks

  • Teejay Cal

    Theresnormissin

    6 Dec, 2017 10:37 am

    I agree, Or if you want to see what happens in seasons 1-3 of a TV show because the IFE only has season 4 onwards.
    No member give thanks

  • Stefan

    Too Technical

    6 Dec, 2017 10:48 am

    "The recent launch of Amazon in the country is a prime example." Pun intended?
    Member who gave thanks

    peteshep

  • sgb

    sgb

    6 Dec, 2017 01:49 pm

    Thank god for that.
    No member give thanks

  • CharlesHRH

    CharlesHRH

    6 Dec, 2017 03:26 pm

    A Good move. Now we only need the airports to do the same and get rid of all the other crap that clutters them up so they go back to being airports rather than low end shopping centres
    No member give thanks

  • obscurebug

    obscurebug

    6 Dec, 2017 03:48 pm

    +1

    Visiting Melbourne T2 often makes me think the taxi accidentally took me to Chadstone rather than the airport.

    The post customs shops feels more like a rat maze than an airport. I wonder whether tulla will ever give up on flights and focus on their core competencies - a paid parking lot and shopping mall.
    No member give thanks

  • obscurebug

    obscurebug

    6 Dec, 2017 03:44 pm

    I'm glad it will cut down on extra annoying announcements. I don't know how it ever paid for itself based on the handling and associated fuel costs.
    No member give thanks

  • Ricky Lee

    rickylee

    6 Dec, 2017 03:51 pm

    Will there be a closing down sale? :)
    No member give thanks

  • J.Bloggsworthy

    J.Bloggsworthy

    6 Dec, 2017 04:25 pm

    Can't say I'll miss it. One less announcement to assault your ears when you've just settled down with headphones on to watch a movie.

    Now if the airports can just do something about the "Thank you for visiting Australia, please exit the country via the gift shop" embarrassment...
    No member give thanks

  • Nick  Sydney 348

    Nick Sydney 2

    6 Dec, 2017 04:41 pm

    Spot on! QF is my carrier of choice but it drives me insane occasionally with the announcements. And as for buying anything off DF, last purchase was sunglasses that were shoddy as and lasted two days.
    No member give thanks

  • crosscourt

    crosscourt

    6 Dec, 2017 05:25 pm

    No big deal at all. Surprised it's lasted this long. Most airports have inbound duty free anyway.
    No member give thanks

  • maktrust

    maktrust

    6 Dec, 2017 05:30 pm

    no biggie we will all survive and move to cheaper online shopping anyway
    Member who gave thanks

    JayneB

  • Jayne Bandy

    JayneB

    6 Dec, 2017 05:36 pm

    Fabulous. Qantas will have room now to bring onboard some limes for the G&Ts!!!!
    Member who gave thanks

    Glenn1234

  • Michael Gibbons

    rowwdy

    6 Dec, 2017 06:06 pm

    Good for the old seat pitch in Y!
    No member give thanks

  • Mike66

    Mike66

    6 Dec, 2017 07:16 pm

    Look at the duty free stores in the airports, terminals have turned into shopping centres. Great move QF, more room to maybe improve on food and beverage offering. You would think nowadays you could order via IFE onboard and have your purchase ready at the terminal when yo get back. They could get commission on sales. A thought!
    No member give thanks

  • John Duggan

    jdugganv

    7 Dec, 2017 02:40 am

    I'll be honest, when flying from the States I almost always purchased the Vodafone SIM available from inflight duty free, the deal was invariably better than anything offered once you cleared customs in Australia. Other than that, I have never had any desire to purchase anything.
    No member give thanks

  • kimshep

    kimshep

    7 Dec, 2017 05:04 pm

    Years ago, when QF handled on-board DF, there were some truly innovative travel products apart from the usual regimen of perfume, cologne, alcohol and pens / watches. Since the 'outsourcing' of DF at QF, the quality and range of goods has slipped dramatically. Over the last 3-4 years, QF seems not to have put any effort into these sales ~ and are now wondering why sales revenue is down.

    On DFW-SYD a week or so ago, there were 2 cabin announcements and an obligatory 30 second dash through the cabin by a disinterested cabin member. I guess even the 'allure' of bonus QF FF points is no big 'pull' these days even?

    Forgetting the alcohol and small value items, I wouldn't mnd betting some of the better stuff might just end up on the QF online store eventually .. or perhaps it'll all be gone forever. So where do we get our $30 B787-9 plastic model frames from now?

    No member give thanks

  • Aaron Burke

    stuntmanron

    7 Dec, 2017 07:01 pm

    Most will say good bye to it, but managed to grab a few good items on InSky Shopping over the past year. The price on the Beoplay headphones is usually pretty good, especially when they have the 10% discounts offers from time to time. But you can only own so many headphones I guess...
    No member give thanks

  • Adam T

    AT

    7 Dec, 2017 11:44 pm

    QF inflight duty free is/was quite possibly the worst retail experience I’ve ever had to endure. From totally “has been” average products to tragic Aussie trinkets, if I were QF i’d be furious to be in this position. The likes of SQ, CX offer great range of on ground store products well worth buying.
    No member give thanks

  • colinsteven5353

    colinsteven5353

    10 Dec, 2017 01:20 pm

    Last time I used this service was on a MEL-LAX flight in 2008, ordered online before the flight, and nothing made it to the plane. The order was recorded and on the Cabin Managers list, but nothing found. He did arrange a full refund, which hit my account two days after we landed. So; for me - I wont miss it at all. I only ever read the magazine for something to do.
    No member give thanks

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19 Dec, 2017 09:24 am

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