Hotel chains nationwide including Accor, IHG, Rydges and Starwood are amending their credit card fees in line with the Reserve Bank of Australia’s reforms on credit card surcharging.
As a result, many hotel guests will now pay a lower credit card fee when using Visa or MasterCard, but whip out an American Express or Diners Club card and the surcharge you’ll pay with some chains has just doubled.
Australian Business Traveller drills down on hotel credit card surcharges across a number of the nation’s largest chains and shows what you can now expect to pay on check-out.
Includes Sofitel, Pullman, Novotel, M Gallery, Mercure, among others
All card types (incl. AMEX & Diners): 1.3%
Accor's new fee comes as good news, replacing the previous 1.5% charge.
Four Seasons Hotels and Resorts
- Visa: 1.9%
- MasterCard, American Express, Diners Club & JCB: 2%
Compared to Four Seasons' previous 2% surcharge across all card types, the only winners here are Visa cardholders by a slim margin, while all other customers continue to pay the same fees.
Includes Capri by Fraser, Fraser Suites, Fraser Place
These brands continue to charge 1.5% to process all credit cards.
Hilton Hotels and Resorts
Includes Hilton, DoubleTree by Hilton
At the time of writing, the chain’s existing 1.5% surcharge remains in place for all card types.
Includes Hyatt, Park Hyatt, Hyatt Regency
There’s currently no change to the existing 1.5% surcharge for Visa and MasterCard and 3% fee for American Express and Diners Club, except at the Park Hyatt Sydney where all surcharges are waived.
InterContinental Hotels Group
Includes InterContinental Hotels and Resorts, Crowne Plaza, Holiday Inn
- Visa & MasterCard: 1.5%
- American Express & Diners Club: 3%
Guests using AMEX and Diners Club cards now stand to pay twice as much in processing fees than before (previously 1.5%), while there’s no reduction in fees for Visa/MasterCard users.
Includes Marriott, Courtyard, Autograph Collection
- Visa, MasterCard & AMEX: 2.5%
- Diners Club & JCB: 3.3%
While guests won’t pay more to use an American Express card over Visa or MasterCard under Marriott’s new fee structure, the base 2.5% fee is an increase to Marriott’s previous 2% charge for all card types, with Diners Club and JCB users slugged considerably more than before.
Parkroyal Hotels & Resorts
- Visa & MasterCard: 1.1%
- American Express & Diners Club: 3%
With a previous 1.5% surcharge across all cards, Visa and MasterCard users are slightly better-off while AMEX and Diners Club cardholders will now pay twice as much in fees.
Rydges Hotels and Resorts
Includes Rydges, QT Hotels and Resorts, Art Series, Atura
- Visa & MasterCard: 1.18%
- American Express, Diners Club & JCB: 3.5%
That’s good news for Visa and MasterCard users compared to the group’s outgoing 1.5% surcharge, although there’s no fee reduction on AMEX and Diners Club transactions.
Shangri-La Hotels and Resorts
Includes Shangri-La, Hotel Jen
You’ll continue to pay a 1.5% fee on all card types at these hotels.
Stamford Hotels and Resorts
Includes Stamford Plaza, Sir Stamford, Stamford Grand
- Visa & MasterCard: 1.16%-1.3% (varies by hotel)
- American Express & Diners Club: 3.09% (all hotels)
Fees now applied to Visa and MasterCard transactions prove lower than Stamford’s previous 2% flat charge across all cards, while AMEX and Diners Club users face a significant fee hike.
Starwood Hotels and Resorts
Includes Westin, W Hotels, Sheraton, Four Points by Sheraton, Aloft
- MasterCard: 0.8%
- Visa: 1.1%
- American Express, Diners Club & JCB: 2.9%
That’s another big hit for American Express and Diners Club users with fees near-doubled against Starwood’s previous 1.5% charge for all card types, although fees on MasterCard transactions have almost been sliced in half, with savings for Visa cardholders too.
More on the RBA's credit card reforms:
- Qantas hikes credit card fee for business, first class flyers
- Top tip: How to avoid that Qantas credit card booking surcharge
- How the interchange cap will affect credit card points
- Virgin Australia reveals new credit card booking fees
- Jetstar introduces 1% credit card surcharge
- Air New Zealand's new 1.1% credit card fee
- Emirates debuts new Australian credit card surcharge
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