KLM opens new flagship Crown Lounge at Amsterdam's Schiphol airport

KLM opens new flagship Crown Lounge at Amsterdam's Schiphol airport

The first stage of KLM's all-new Crown Lounge at Amsterdam's Schiphol airport is now open, and it offers a hint of what's to come when the second part of the business class lounge is revealed by mid-2019.

KLM is describing this as a 'temporary setup' ahead of the lounge's eventual 6,800m² footprint and 1,500 seat capacity being made available – right now it's a more modest 3,600m².

But the Dutch flag-carrier has made smart use of that space with a unique tiered layout.

Each level has its own purpose to suit the needs of different travellers, from a 'sky zone' bar on the top tier...

... to entertainment on the middle level, and dining and working pods on the ground floor.

"The new lounge concept ties in seamlessly with KLM’s strategy which is to provide the ultimate hospitality experience, innovation and perfect customer service," explains Boet Kreiken, KLM's executive vice-president for customer experience.

Located in Schipol's 'non-Schengen' zone, between the airport's E and F Piers, the Crown Lounge caters for KLM's business class passengers and top-tier frequent flyers setting off on international journeys.

This includes Qantas Platinum and Gold-grade frequent flyers booked on KLM's daily Amsterdam-Singapore service, which is now codeshared by Qantas under a recently-inked partnership.

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.


  • John Odlum

    John Odlum

    14 Dec, 2018 03:49 pm

    This looks really impressive. Some European airlines have fantastic taste in design and bring a real flair to the lounge experience. But I am not sure about the wisdom of putting a bar on the top floor when you have to walk down all those steps to catch your flight!
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  • Stuart Foster


    15 Dec, 2018 12:33 pm

    Can you visit there if travelling KLM business class to other European cities. Thanks

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  • Bob Burgess

    Bob Burgess

    15 Dec, 2018 02:13 pm

    Only if they lie outside what is called the 'open border' Schengen Zone, but almost all of Europe is inside the Schengen Zone. Here is a good article explaining this https://www.ausbt.com.au/what-the-schengen-area-means-for-your-european-business-trip
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  • Joe


    16 Dec, 2018 12:22 pm

    Looks like an IKEA job. Modern and easy on the eye but a tad cheap.
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  • Chris


    18 Dec, 2018 12:48 pm

    I like the look of the vertically differentiated zones but good luck if you're in a wheelchair, moonboot or crutches, or even just a bit old and doddery.
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  • Stuart Davies


    19 Dec, 2018 04:22 pm

    I used this new lounge on the weekend. It was a massive step up from the old lounge, with empty seats everywhere and a large amount of staff on hand, assisting and cleaning. They have a more extensive food selection and is now one of the best lounges in Europe
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24 May, 2019 05:29 pm


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