Hyatt hotels: free WiFi Internet from February 2015

Hyatt hotels: free WiFi Internet from February 2015

Hyatt hotels will serve free Internet to all guests from February 2015, joining the Starwood, IHG and Marriott chains in axing add-on charges for WiFi.

The deal will extend to an 'unlimited number' of devices such as laptops, tablets and smartphones – and cover all Hyatt properties and everywhere within those properties, from public zones such as the lobby through to individual rooms.

“Internet connectivity is no longer an amenity" said Kristine Rose, vice president of brands for Hyatt. "Today, people consider smartphones just as important as their car, and more important than television or coffee."

Diamond and Platinum members of the Hyatt Gold Passport loyalty scheme – who had previously enjoyed free WiFi while everybody else had to pay for it – will now receive a free upgrade to Hyatt's 'premium' WiFi service in hotels wired up for the higher-speed connection.

And while some hotel groups – notably Starwood and Marriott – say their free Internet comes only if you book directly with the chain, rather than through a travel agency or hotel booking mega-sites such as Expedia, Hyatt's deal comes "regardless of booking method."

You don't even need to be a member of Hyatt Passport Gold – just check in, head to your room and log on. That's a convenience business travellers will value.

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David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.


  • eminere


    23 Dec, 2014 10:25 am

    Isn't free internet access only available to SPG status members?

    No member give thanks

  • David Flynn


    23 Dec, 2014 11:09 am

    Yes, as we mentioned in our article, and of course that includes the most basic SPG level which anybody can join.

    No member give thanks

  • Opto80


    23 Dec, 2014 10:36 pm

    • Charging for wifi these days at a 5 star hotel is really unjustified I think. Worse than charging $7 for a bottle of water at a Music absolute rort
    No member give thanks

  • Charles Elliott


    5 Jan, 2015 11:58 am

    Ironically rHyatt emoving the $10 fee for internet also removes a good reason for upgrading to a club room which used to come with free internet. I can't see many people being overly fussed about superspeed broadband (such as it is). It will be interesting to see if they do anything to compensate club customers after the February change.

    No member give thanks


18 Jul, 2019 07:39 pm


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