Qantas frequent flyer points expired? Here's how to get them back

Qantas frequent flyer points expired? Here's how to get them back

Qantas has a strict use-by date on the frequent flyer points sitting in your account. If your account is inactive for 18 months – that is, if no points are earned or spent in that period – then all of your points disappear in a puff of smoke. Expired. Vanished. Gone.

It's a gotcha which has caught countless Australians, often including the friends, family and colleagues of our readers.

Of course, the ideal scenario is to keep the Qantas Points ticking over in your account so that they don't expire. That's easily done, even without flying – using a Qantas Cash debit card or a Qantas credit card, or buying some wine from the online Qantas Wine store, will all keep your points safe from oblivion.

Read more: five simple ways to stop Qantas Frequent Flyer points from expiring

But, when worse runs to worst and that mountain of Qantas Points is levelled overnight, is there a way to have all your missing points reinstated?

Conventional wisdom, and Qantas policy, says no: they're gone for good.

But Qantas does, in fact, have a little-known mechanism for returning all of your vanished points.

It's almost a secret, and one which the airline doesn't like to talk about – indeed, a Qantas Frequent Flyer spokesperson declined to offer an on-the-record comment to Australian Business Traveller for this article.

How to recover lost Qantas points

As soon as you discover your points have been wiped due to that 18-month inactivity period, telephone Qantas Frequent Flyer and make your case to have them reinstated, and ask if you're eligible for what's sometimes called the Qantas Points 'challenge'.

Let's set some expectations here. The Qantas Points challenge is not a standing deal available to everybody – it's offered on a case-by-case basis, after assessing factors such as the QFF member's previous travel- and points-earning pattern.

Several Australian Business Traveller readers have shared their own experience in helping friends or family members get their missing points back, and all outline the same process.

Qantas sets a goal such as earning at least 2,500 points, within a period such as six months – and, let's face it, that's not a hard ask. You can often earn more points than that as a bonus offer buying a half-dozen bottles from Qantas Wine, or paying a few bills with your credit card.

Sometimes those points need to be earned from at least two sources, so be prepared to spread the love and think strategically. But with six months up your sleeve, again, this isn't Kilimanjaro.

Once those new points have landed into your account, the entire previous balance magically reappears.

The Qantas Points challenge is much like the Qantas Tier Accelerator status challenge – it's offered at the whim of Qantas – but at least now you know that such an option exists.

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

14 comments

  • Aidan

    Aidan

    3 Jul, 2019 10:07 am

    To stop them expiring best to get the Qantas health app. You get points each week for walking and sleeping.
    This way you will never reach 18 months with no activity..
    No member give thanks

  • Brandon Loo

    Brandon Loo

    3 Jul, 2019 10:19 am

    Indeed, and we have that included in our list of five easy ways to stop Qantas Points from expiring in the first place.
    No member give thanks

  • James Barker

    James Barker

    3 Jul, 2019 10:44 am

    I can add a data point to this challenge. My aunt had maybe 100,000 Qantas Points earned over the years, lost due to inactivity, I rang on her behalf and QFF extended the same "2,500 points within 6 months" challenge. Easy to accomplish!
    No member give thanks

  • QFP1

    QFP1

    3 Jul, 2019 12:35 pm

    This is one of those things which Qantas doesn't like to talk about, but I can vouch that it exists under the same 2500pts/6m parameters as outlined in the article.
    No member give thanks

  • Matt Stevenson

    Madhatter49

    3 Jul, 2019 01:11 pm

    Another simple way is to link a Woolworths rewards card to the account.
    It's not hard to get it rolling over regular points from getting the weekly groceries
    No member give thanks

  • Aidan

    Aidan

    3 Jul, 2019 02:34 pm

    Yep that is a good one as well.
    No member give thanks

  • P1

    P1

    3 Jul, 2019 02:35 pm

    Like "gift cards" the government needs to put some customer protections in place, so these big companies can't just unilaterally declare your points/card invalid.

    Personally I think the law should be changed to allow these points/card to expire, BUT the value needs to be refunded to the customer who OWNS when that happens, rather than the value just getting sucked back up into the corporate coffers for free.
    No member give thanks

  • michael blazewicz

    blaz

    3 Jul, 2019 04:03 pm

    Yes, when is something that you worked hard for ,no longer yours? When they reckon it is, apparently. Why is this situation still tolerated? This happens with most store vouchers too and it makes no sense other than adding to their bottom line.
    No member give thanks

  • Peggy Hayes

    Pegasus

    3 Jul, 2019 04:13 pm

    Thank you for this timely article. I'm now living in the UK caring for elderly family and I'd hate to see my Qantas points simply disappear because I'm not using my AU credit card and my arse isn't sitting in Qantas metal.

    If I'm on a BA flight, or on a OneWorld member, does that count towards keeping the clock ticking?

    No member give thanks

  • cloud-9

    cloud-9

    3 Jul, 2019 05:14 pm

    You will earn QF points if you have set your account thus. Otherwise they may go to your BA account (if you have one)
    No member give thanks

  • QFP1

    QFP1

    3 Jul, 2019 04:28 pm

    Yes, you won't earn a lot of Qantas points on BA or another OneWorld member but you'll earn something, and that will keep your account active.
    No member give thanks

  • Otto Van De Velde

    OttoV

    3 Jul, 2019 05:48 pm

    It is true! Sold a house, looked around for four months, bought a townhouse, had two hip replacement operations and wasted 2 years not travelling and poof, points gone. After some very, very fruitful phone discussions with QFF the secret was to re activate my account in the most pleasurable way ( bought a case of wine) and voila: 200,000 points returned. Never got their address to send them a bottle which they deserved.
    No member give thanks

  • schottgun93

    schottgun93

    3 Jul, 2019 11:04 pm

    Some might ask the question: if you didn't earn/spend a single point in 18 months, are you really a frequent flyer?
    No member give thanks

  • Marc Dunphy

    Rexy

    4 Jul, 2019 07:55 am

    Based on my experience, it's not as easy as the article makes out. My wife lost almost half a million points accrued over nearly 20 years. We had to be extremely vigilant and persistent before finally getting the "points challenge".
    Both myself and my wife peppered away at Qantas for weeks via email, phone, live chat and as a last resort even took to shaming them on their own FB site. The answer was the same every time. Stiff cheese. I even played the platinum flyer/Qantas shareholder card every time but I may as well have been a bronze nobody. I would have to review the whole sordid saga to know the final count, but I estimate that we were rejected no less than 10 times, possibly 15.
    In the end I found Alan Joyce's email address on the internet and sent an email to him. I didn't get a response from him but someone from customer service rang us (that was a first!!) and made the points challenge offer.

    So good luck!!
    No member give thanks

Guest

21 Jul, 2019 12:57 pm

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