Travelling to London? Grab an Oyster Card for the Tube and buses

Travelling to London? Grab an Oyster Card for the Tube and buses

If you're heading to London, one of the best bits of travel kit you can get is an Oyster card. Similar to Hong Kong's Octopus card, the Oyster is a prepaid tap-and-go smartcard used on public transport throughout London.

It covers the extensive London Underground or Tube network, the London Overground and most suburban stops on the National Rail lines (to be specific, stations in Zones 1 through 9 – download the London Rail & Tube Map [350KB PDF] to get your head around the travel zones.

You're also covered for buses and the Docklands Light Railway (DLR), which goes out to the financial centre in Canary Wharf and to London City Airport.

The Oyster is also accepted in some cafés and newsagents where you can make small-value purchases with a quick swipe of the card instead of digging around for change.

If you need some more reasons to pocket an Oyster, consider that it can be more than half the price of paying for your Tube or bus fares in cash.

There's also a daily price cap, which for instance lets you zip around Zone 1 in the heart of London and pay no more than £8.40 no matter how often you travel.

But in true British fashion, the rules and regulations are a bit complicated – so here's our guide to getting and using an Oyster card in London.

How to buy an Oyster card in London

Oyster cards are for sale at all Tube stations, including Heathrow Airport's Tube stations – although there's quite often a queue to buy them at Heathrow.

Although you can't use Oyster cards on the Heathrow Express, if like most London-bound travellers you take that high-speed train from Heathrow to Paddington you can pick up your Oyster card when you arrive at Paddington Station.

The card itself carries a refundable £5 (A$8.60) deposit and can be loaded with up to £90 over the counter or using automated machines which take credit cards and cash.

Note that if you don't have a chip-and-PIN card which your Australian bank has confirmed will work in the UK, you may have to line up at the ticket office (unless you have enough cash to top up your card).

You can also buy an Oyster before you fly off for London – click here for a list of Australian Oyster agents. It can be more convenient to get this out of the way, as long as the prices aren't too much more than buying the card in London.

Once you're in London and on the move, you can check the balance of your Oyster card at Tube stations or by using one of the many iPhone and Android apps (just search the iTunes Store or Google Play for 'Oyster card' and you'll find free and paid apps on offer).

Using your Oyster card

The first bit's pretty simple: touch the card to the Oyster reader when you get on a train or bus. You can keep it in your wallet and just wave your wallet across the reader.

The trick is that when travelling by train (including light rail) you also need to touch the card when you exit the station at the end of your trip. That's when the Oyster system calculates your travel fare from start to finish and deducts it from your card.

Forgetting to 'touch out' is a classic rookie mistake, especially on the DLR in the Docklands financial district, where there are fewer platform gates.

Unfortunately, it's a mistake that'll see you charged an 'incomplete journey' fare of up to £8.30 (A$14.30) – which doesn't count towards Oyster's daily price cap, so you could be up for a double whammy at the end of the day.

If you're hopping around on London's iconic red buses you need only touch on when you jump on board – your Oyster card will be debited immediately at £1.40 per trip (compared to £2.40 if you pay cash) and capped at £4.40 for a whole day's tripping around.

In fact, despite their often confusing routes, buses are excellent way to see London and can be faster than Tubes on some journeys.

How do I get my money back off my Oyster card?

At the end of your trip, you'll probably have some money left on your Oyster. If you're planning a return journey to London, keep hold of it for next time!

If not, simply hand it back at a ticket office (probably the one at Heathrow) and your money will be refunded in cash.

Just be sure to leave some time for this process, as the Heathrow Tube stations are notorious for delays at seemingly random times of day.

Additional material by John Walton.

Follow Australian Business Traveller on Twitter: we’re @AusBT

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

11 comments

  • KK

    KK

    6 Aug, 2013 03:33 pm

    Travellers can buy the Oyster Card on Eurostar by paying either GBP or EUR.

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  • TheRealBabushka

    TheRealBabushka

    6 Aug, 2013 04:22 pm

    The app identified in this piece is not a Transport for London (TfL) developed/ sanctioned app is it? Bitmood Ltd appears to be the developer.

    Does anyone know how well it works? I can't seem to find any reviews on the app store. I tend to be sceptical of third party developed apps.

    The app would be very handy - Many a times I've had to get off the bus for lack of credit!

    Any thoughts?

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  • NEquine

    NEquine

    6 Aug, 2013 04:43 pm

    You can get your balance through the TfL website too.  Easy to sign up for once you get your card number

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  • Ben84

    Ben84

    6 Aug, 2013 08:11 pm

    Very easy to use. I finally bought one on my recent London trip and was very glad for it. Kept it for next time. 

    Sadly, on returning home, it reminds me of how far behind our transport systems are!

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  • lamn8r

    lamn8r

    6 Aug, 2013 11:47 pm

    I have an Oyster (London), Suica (Tokyo), Octopus (Hong Kong), EZ-Link (Singapore), Rabbit (Bangkok) and a MetroCard (NYC).

    Have been waiting over a decade for the NSW Govt's to get their act together...!

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  • mitchimus

    mitchimus

    7 Aug, 2013 01:25 am

    I have used my oyster card for a few years and it certainly makes travelling around London much easier. As to Aus, I have a smart traveller (the WA equivalent) that works really well for when using public transport in Perth.

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  • guy

    guy

    8 Aug, 2013 12:26 am

    You can now use contactless cards (all major credit cards, including international) on London buses (and I understand, from the end of this year, on the Tube too), replacing the need to use an Oyster card.

    Only caveat is that it doesn't cap out at the daily maximum but I expect this will be rectified when they launch on the Tube.

    Having this in every city would sure make using public transport a lot easier for travellers!

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  • Mal

    Mal

    8 Aug, 2013 11:45 am

    I'm not keen on using my credit card for everyday public transport when overseas because it means putting up with the rubbish exchange rates set by the bank or credit card company. I'd much rather load up an Oyster card with UK pounds bought at a decent exchange rate.

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  • John Bell

    jdb

    10 Aug, 2013 09:48 pm

    It seems that you need a UK address to get an oyster account and without an account some of the apps will not work (e.g. wont give you the balance)

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  • Longreach

    Longreach

    22 Dec, 2013 05:47 pm

    Interesting that the comparison in the article was with a Hong Kong card, rather than with something closer to home. Are there not several Australian regions which have their own versions of Oyster Cards?

    For example, South-east Queensland (Brisbane, Gold and Sunshine coasts etc) has had just such an integrated train, bus and ferry system (the GoCard) using similar technology since 2006.

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  • David Flynn

    David

    23 Dec, 2013 09:34 am

    Hi Longreach: that's true, but if one's looking to draw a copmparison I'd suggest more AusBT readers would be familiar with the HK Octopus card than a Brisbane public transport card. And of course having done an article on the HK card we can link to that.

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20 Jul, 2019 06:04 pm

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