How to book Singapore Airlines first class using Velocity points

How to book Singapore Airlines first class using Velocity points

Virgin Australia Velocity members can use their frequent flyer points to book first class and also ‘Suites Class’ travel aboard Singapore Airlines, but making that booking follows quite a different process to your typical reward flight.

That’s because you aren’t able to secure SQ first class or Suites Class directly via the Virgin Australia Velocity website, nor can you book the same via the Velocity Frequent Flyer call centre.

Instead, you’ll first need to convert your Velocity points into Singapore Airlines KrisFlyer miles, and then book your dream flight using those miles via the separate KrisFlyer frequent flyer scheme.

It works like this: for every 1.35 Velocity points that you convert to SQ, you’ll get an even 1.0 KrisFlyer miles in return.

(If you’re not already a member of SQ’s KrisFlyer scheme, make that your first step by joining for free online.)

Read: How to convert Velocity points into KrisFlyer miles

Ready to shift your Velocity points over to the KrisFlyer program? Then check how many KrisFlyer miles you’ll need for your trip and calculate how many Velocity points are needed accordingly.

For example, a one-way first class/Suites Class journey from either Sydney or Melbourne to Singapore requires 63,750 KrisFlyer miles – so with a 1.35:1 conversion rate from Velocity, that translates into a precise 86,063 Velocity points.

(On other routes, you can simply take the number of KrisFlyer miles needed to book, multiply it by 1.35 and then round any decimal place up to the next whole number to work out how many Velocity points you’d need to transfer across.)

Once transferred, those points should appear in your KrisFlyer account instantaneously, which means you can quickly proceed with making your booking via the Singapore Airlines website (not the Virgin Australia Velocity website).

Be sure to select the ‘redeem flights’ option on the booking screen – rather than ‘book flights’ which requires actual money – and then enter your desired route, preferred travel date and select ‘First / Suites’ in the box below:

Your options will then appear on the next page. On the date we searched, a frequent flyer reward in Suites Class was available on flight SQ222 aboard the airline’s Airbus A380:

Don’t be fazed by the 75,000-point asking price, either: Singapore Airlines applies a 15% ‘discount’ to the number of miles needed for reward flights when the booking is made online, so just click on that flight and the discounted is reflected in the ‘booking summary’ area above:

Complete your booking by keying in your personal information, choosing your preferred seats and paying the associated taxes and surcharges, and then you’re done – a Singapore Airlines first class reward booking using your points from Velocity, but just funnelled via KrisFlyer.

Connect with other business travellers in our Singapore Airlines discussion group

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!


  • John Robins

    Victor G

    31 Oct, 2016 09:21 am

    Chris, does the SIA website allow you to confirm reward seat availability prior to transferring your points across?  I assume that once you have converted them they are stuck in the Krisflyer account and if moved back to Velocity they will be further devalued by a factor of 1.35.
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  • thelongroad


    31 Oct, 2016 10:04 am

    Victor, yes it does.  Just do the search as above.  If it's not available, the square above with the "75,000 miles" and "Total miles, 1 passenger" will either say "Waitlist" or say "Not available" or maybe be blank.
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  • Chris Chamberlin


    31 Oct, 2016 10:31 am

    ^^ This is correct. You can even search for reward flights with a KrisFlyer balance of zero miles, and as points transfers are usually processed immediately, you can quickly snap up an available reward seat.
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  • tonywills


    31 Oct, 2016 10:58 am

    How long do SQ take to get back regarding 'waitlist'?
    Would be interested to know as I am planning MEL - SFO soon and my dates are all showing waitlist in Business class
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  • readosunnycoast


    31 Oct, 2016 11:42 am

    They are VERY late at getting back to you so it always pasy to have a fallback position. 
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  • thelongroad


    31 Oct, 2016 02:31 pm

    It could clear today, it could clear a couple of hours before your flight, or it could clear some time in between.  There's no way to predict.  As others have said, have a backup plan.

    From what I have seen, you are never given a definite

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  • julius-grafton


    31 Oct, 2016 11:50 am

    You can book as many waitlisted flights as you like - they only take the points when you agree to fly, and that is IF any one of the waitlisted flights opens up.
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  • russell


    31 Oct, 2016 11:55 am

    Can confirm that its very easy to do. Was looking for 2 return flights from SYD to JNB in J and when I found them simply transferred the points across to KF and it was instant. Had the flights booked in no time.
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  • dokken


    2 Nov, 2016 04:56 pm

    It looks like there's also some fees to be paid in actual $$'s on top of the KrisFlyer points.
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  • chewkc65


    3 Nov, 2016 04:32 am

    I have tried many times to redeem SQ flights using my KrisFlyer miles but the full return flights are almost always not available.  E.g. the inbound (return) leg might be available immediately but not the outbound leg.  So how can I click the confirm button if my outgoing flight is not confirm.  I cannot return without flying out first.  I am always (and I mean always) put on waitlist.  I can never plan my trip with a waitlist status.  Even when the full legs are available, I can only pick flights with long layby connection time, often more than 5 hrs.  Only if I make a full fare paying booking will the ideal connection flights be available.  I lived in Kuala Lumpur, therefore I have to fly via Singapore to whatever destinations on SQ flights.
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  • chewkc65


    3 Nov, 2016 04:41 am

    Eventually, I gave up trying to redeem SQ flights and used whatever accumulated miles at KrisShop instead.  Comparatively, booking MH flights with my Enrich miles is a breeze.  I never had much problem. 
    One more thing to note, never redeem SQ economy class flights with KrisFlyer miles.  The associated charges are often more expensive than purchasing a discounted MH flight outright to the same destination.
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  • Simulate Aero


    15 Nov, 2016 06:41 pm

    SQ have the same fees that QF and VA put on top of their reward bookings but I never have problems booking SQ F or J and sometimes the redemption levels are still less than booking through VA even with the 30% loss in conversion. Nothing beats United Mileage Plus, recently paid $50 in taxes on an F class SFO - HND - FRA redemption.I wonder how long that will last.
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16 Jul, 2019 02:49 pm


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