Emirates to axe chauffeur service on award tickets and some upgrades

Emirates to axe chauffeur service on award tickets and some upgrades

Emirates is withdrawing its chauffeur drive service on business class and first class tickets booked using Skywards frequent flyer miles.

From 1 March 2019, the popular chauffeured ride to and from the airport will no longer be available for 'classic rewards' flights made with Skywards Miles.

Miles-based upgrades from economy to business class will also lose the chauffeur drive option.

The airline has confirmed these changes in updates to the Terms & Conditions page for its chauffeur-drive service.

The changes also appear to extend to Emirates business class and first class flights booked using Qantas Points, as the airline also states "Chauffeur-drive service is not available on reward tickets booked via Emirates Skywards airline partners for travel on Emirates." Qantas is considered as one of many Emirates Skywards partners.

Qantas introduced a similar chauffeur-drive service for business and first class flyers as part of Qantas/Emirates alliance launched in April 2013, with both airlines using the same company – Brunel Worldwide Chauffeur Drive – as their contractor.

However, Qantas has advised Australian Business Traveller that it will continue to offer its chauffeur drive service for business class or first class travellers who book their trip with frequent flyer points.

David Flynn
David Flynn is the editor of Australian Business Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.
 

34 comments

  • Eachschoolhols

    Eachschoolhols

    7 Jan, 2019 09:38 pm

    I am hoping to book some Emirates reward tickets later this month. The article says that the service will stop from 1 March. Does anyone know what happens to tickets booked before then?
    No member give thanks

  • Greg84

    Greg84

    7 Jan, 2019 09:47 pm

    Disappointing. It seems at first glance to make sense from a financial perspective, but at the end of the day the airline has been paid for the tickets; either they were earned by loyal members flying heaps of flights or they were sold to financial institutions. It’s a bit cheap really...
    Member who gave thanks

    miloh

  • NLF

    NLF

    10 Jan, 2019 11:09 am

    Any bookings made and ticketed prior to 01March will still receive the CD service as originally offered.
    No member give thanks

  • JEZZ

    JEZZ

    7 Jan, 2019 11:57 pm

    Made a rewards booking this past Saturday and booked the chauffeur service straight after. Hopefully they honor it!
    No member give thanks

  • David Flynn

    David

    8 Jan, 2019 07:20 am

    Our understanding is that points-based award bookings (and business class upgrades) made prior to March 1st will still qualify for the chauffeur service.
    No member give thanks

  • alenb

    alenb

    8 Jan, 2019 07:38 am

    just like the downgrades on sin and bkk routes this stinks of qf meddling. if you cannot keep up just get out of the way
    Member who gave thanks

    NLF

  • Howard Heng

    duck2h

    8 Jan, 2019 08:52 am

    Would this service also be unavailable to those who booked Emirates business using Qantas FF points?
    No member give thanks

  • lind26

    lind26

    8 Jan, 2019 09:35 am

    Loyalty being rewarded once again.
    No member give thanks

  • Brett Segal

    NQflyer

    8 Jan, 2019 10:09 am

    The blurb on their website specifically states Skyward Rewards, and its for chauffeur booking after 1/3/19. I’m hoping QFF awards aren’t currently included but if they are you can still book prior to 1/3/19 cuttoff??
    No member give thanks

  • CT

    CT

    8 Jan, 2019 12:18 pm

    And I was just about to book an F award flight to Europe for Dec 2019!
    No member give thanks

  • NLF

    NLF

    10 Jan, 2019 11:26 am

    CT, as long as it's booked and ticketed prior to 01Mar19, you'll still get the CD service.
    No member give thanks

  • CT

    CT

    8 Jan, 2019 12:35 pm

    "Chauffeur-drive service is not available on reward tickets booked via Emirates Skywards airline partners for travel on Emirates."
    No member give thanks

  • JoshHamilt

    JoshHamilt

    9 Jan, 2019 11:16 am

    If it is for all bookings after the 1/3/19 then previous bookings should be ok? I have a current FC rewards booking in March and my chauffeur pick up option on the Emirates app is still saying 'booked'
    Will update this post if it changes
    No member give thanks

  • Mike Sutcliffe

    Sutty

    9 Jan, 2019 03:08 pm

    Have already book the chauffeur service for July 1st and 18th
    Will they honour it ? Or will they contact me if it is cancelled
    My attitude is booked and confirmed any issues they should contact me
    Mike
    No member give thanks

  • Madison

    Madison

    9 Jan, 2019 03:13 pm

    We have a first class booking for my husband and a reward one for me on the same flight. Will they allow me to go in the vehicle with my husband or is that now a no no?
    No member give thanks

  • Brian Williams

    evilbrian

    9 Jan, 2019 03:32 pm

    I'm sure you'll be fine. It would be amazingly petty of them to try and stop it, and the car's driver isn't actually employed by EK, so he probably coudn't care less. In the past when my wife and I have travelled on the same flight on separate bookings, we've only booked one car and travelled in it together, even though we were technically entitled to one each.
    No member give thanks

  • Brian Williams

    evilbrian

    9 Jan, 2019 03:35 pm

    Miloh - was just thinking the same thing. Citi have devalued that card so much over the years that this has pushed me over the edge and I'll now be moving on to another rewards program. EK was once brilliant, but when you add this travesty to their horrendous extra charges on award flights it's just not worth the trouble any more.
    No member give thanks

  • andrew84

    andrew84

    9 Jan, 2019 03:16 pm

    likely to impact the free stopover hotel night too?
    No member give thanks

  • Israel Henriques

    israelhenriques

    9 Jan, 2019 03:26 pm

    Stopover hotel?
    No member give thanks

  • NLF

    NLF

    10 Jan, 2019 11:13 am

    Unsure if you're referring to a one off offer or the hotel offered due to a required longer transit time in Dubai (known as "STPC"). Either way, I wouldn't think they are impacted.
    No member give thanks

  • Michael Loh

    miloh

    9 Jan, 2019 03:24 pm

    This is another debacle. Ever since QF "allied" with EK, I think EK has just grounded itself. I have reward flights booked in July and already lament the plane downgrade from SIN. If this chauffeur service is not available, I will definitely be cancelling my Citibank Emirates credit card.
    No member give thanks

  • Brian Williams

    evilbrian

    9 Jan, 2019 03:37 pm

    Miloh - was just thinking the same thing. Citi have devalued that card so much over the years that this has pushed me over the edge and I'll now be moving on to another rewards program. EK was once brilliant, but when you add this travesty to their horrendous extra charges on award flights it's just not worth the trouble any more.
    No member give thanks

  • Mike Sutcliffe

    Sutty

    9 Jan, 2019 03:53 pm

    Agree fully this on top of the plane Downgrade from A380 to 777/300 are they devaluing the service particularly to Melbourne
    Mike
    No member give thanks

  • Imran Mateen

    imranmtn

    9 Jan, 2019 05:16 pm

    I booked a reward ticket using QFF points for me & my family. It currently is showing that i have all the chauffer services (post 1March) i'll go and book it now before it goes away :)
    No member give thanks

  • Wingman

    Wingflex

    9 Jan, 2019 09:53 pm

    Well I have booked a SIN-DXB-MXP F Class award ticket two days ago for 2nd March and so far the system has just let me request the service on both ends...however from my CHC-SYD trip there was no option available, but I guess they never offered that on trans tasman flights
    No member give thanks

  • NLF

    NLF

    10 Jan, 2019 11:16 am

    Wingflex, as long as your booking is made/ticketed prior to 01March2019, you can still avail of the CD service.
    CD hasn't been offered on Tasman services (between AU and NZ in isolation) for a while now, this was pulled back in 2013.
    Member who gave thanks

    LoveToFly

  • jdog88

    jdog88

    10 Jan, 2019 01:01 pm

    i think they have changed this again. the chauffeur drive terms and conditions make it pretty clear that awards bookings from qantas still qualify...

    • Chauffeur-drive service is not available on reward tickets booked via Emirates Skywards airline partners for travel on Emirates (with the exception of Qantas).

    No member give thanks

  • John

    Limoguy

    13 Jan, 2019 11:48 am

    Apart from cost, one of the issues here in Oz has been the inconsistent service which affects Emirates reputation. In many cases an Emirates job would be offloaded between 1-3 booking agents, each taking a commission. Some Drivers were not paid enough for the time required to carry out a job, poor drivers sourced, hence service delivery suffers. There is simply not the Chauffuered services in Sydney to cover the demand 2-3 flights generates. So they axe the problem.

    With a little effort you CAN find great value by booking directly with smaller established Chauffeur services. Look to TripAdvisor/Google reviews. Favour those that have been operating a decade or more.
    No member give thanks

  • Andrew

    AfricaTraveller

    14 Jan, 2019 08:22 am

    Pay the price or roll the dice
    No member give thanks

  • Andrew

    AfricaTraveller

    14 Jan, 2019 08:35 am

    So many people want something for nothing, then arc up when a privilege which was always over the top is axed. This is overdue. Why should Emirates pay out for people not prepared to pay for at least a business ticket? Up to now Emirates have been very generous, much more than ANY other carrier.

    So the lesson is: no longer expect to get services that you haven't paid for. I'm pleased that my J or F fare purchase no longer subsidises all of you out there who wont/can't pay for what you think you're entitled to. Tough times, tough measures, just get used to it. Stop carping and pay up.

    No member give thanks

  • Andrew

    AfricaTraveller

    14 Jan, 2019 08:46 am

    The next step by Emirates will be disallowing chauffeur drive to people who have only purchased an Emirates "business SAVER" ticket. I think they will resist this as long as they can but it will eventually come. I completely understand why they now question giving expensive services to those who don't pay them a reasonable amount to get the services they provide. It's pay up and shut up. If you think Emirates cares about losing the business of people who use them up and don't provide sufficient revenue, you're wrong. They couldn't give a toss about you. Don't bother threatening them because YOUR maths doesn't stack up.
    No member give thanks

  • LoveToFly

    LoveToFly

    15 Jan, 2019 05:55 pm

    Hi David,
    I have booked an Emirates flight in F in July via Qantas points. At this stage I was able to book my chauffeur in F from Melbourne and in Dublin. I saw in this thread that if booked before March it should be ok, is there a way to confirm this?
    Many thanks,
    LTF
    No member give thanks

  • David Flynn

    David

    15 Jan, 2019 07:04 pm

    Yes, the best way to 100% confirm this would be to speak with Emirates.
    Member who gave thanks

    LoveToFly

  • LoveToFly

    LoveToFly

    15 Jan, 2019 09:24 pm

    Cool thanks David.

    No member give thanks

Guest

18 Jan, 2019 11:13 am

×
×

Forgot Password

If you’ve forgotten your password, simply enter your email address below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.

×

Resend activation email

If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.

×