Emirates Boeing 777-300ER business class (Brisbane-Dubai)

Review: Emirates Boeing 777-300ER business class (Brisbane-Dubai)

Route:
Brisbane to Dubai
Airline:
EK (Emirates)
Cabin Class:
Business
Aircraft Type:
Boeing 777-300ER
Flight:
EK431
Seat:
7F

service:

meals:

seating:

overall:

What's Hot

  • Comprehensive food and beverage service
  • Chauffeur-driven airport transfers for most passengers
  • Free WiFi for the entire flight for all Skywards members

What's Not

  • Angled-flat beds without direct and uninterrupted aisle access
  • There's a middle seat

X-Factor

  • A smaller business class cabin means more attentive service than on Emirates' larger A380s

Introduction

Now with three daily flights between Brisbane and Dubai, Emirates offers Queenslanders more flexibility when jetting to the Middle East and beyond, with this third-daily service the newest addition to the airline's Brisbane schedule.

Timed best for locals maximising their business day, but departing late enough in the evening for passengers to head home from work or even out to dinner before being driven to the airport, this Boeing 777-300ER flight could be a tempting alternative to the earlier-evening Airbus A380 departure based on schedule alone, although the two aircraft feature very different business class seats.

With Emirates also increasing the presence of Boeing 777s on flights to Sydney and Melbourne, including its Sydney-Bangkok and Melbourne-Singapore 'fifth freedom' routes, Australian Business Traveller put Emirates' Boeing 777-300ER business class to the test on a recent journey from Brisbane to Dubai, to see how it stacked up.

Check-in

  • Frequent flyer program: Emirates Skywards, although Australian travellers can earn Qantas Points by attaching their Qantas Frequent Flyer number instead, and status credits too if booked on a QF codeshare flight number.
  • Carry-on baggage allowance: 1x113cm bag, plus either a 100cm briefcase or a garment bag of up to 20cm in depth when folded, each weighing no more than 7kg.
  • Checked baggage allowance: 40kg on most itineraries, plus 12kg for Silver, 16kg for Gold and 20kg for Platinum frequent flyers with Emirates or Qantas. If you're connecting to North or South America, the base allowance may instead be 2x32kg for your entire journey.
  • Priority airport services: There's fast-track check-in and security screening in Brisbane, along with priority baggage delivery at your destination. You'll also receive a fast-track card for Dubai, providing speedier service either at transit security screening if connecting onto another flight, or immigration if entering the UAE.

    Australian passport holders can also register for access to the Dubai Smart Gates for automated processing, and to save time – especially if travelling with only carry-on baggage – mobile check-in and digital boarding passes are supported on all Emirates flights from Brisbane.

Lounge

In Brisbane, Emirates operates a dedicated lounge above Gate 75, with a familiar look and feel as adopted by many of the airline's other lounges around the globe, albeit an 'older' design than now seen in Melbourne and Perth:

In the evenings, there's a good selection of hot and cold buffet fare, along with a choice of Champagne – Moët & Chandon Brut Impérial NV, or my pick of the two, Veuve Clicquot Brut Yellow Label.

Fun fact: Emirates' lounge in Brisbane was the first lounge the airline ever opened outside of Dubai, and like the Gulf mega-hub, the lounge here provides boarding facilities directly to the aircraft, without setting foot back in the terminal concourse:

That is, of course, unless you're booked on this flight, EK431. Emirates has two flights to Dubai departing within two hours of each other, so the earlier service – EK435, served by the Airbus A380 – generally gets the 'direct boarding' gate, while EK431 gets the gate next door, which is a quick walk from the lounge.

AusBT review: The Emirates Lounge, Brisbane

Flight

Running non-stop from Brisbane to Dubai, this Boeing 777-300ER flight clocks in at 14hrs 10min, departing at 10:50pm ahead of a 7am touchdown.

For most business class passengers – including those booking flights with Skywards miles or Qantas Points – the journey begins and concludes with complimentary chauffeur-driven airport transfers which can be booked in advance via the Emirates website.

In Brisbane, I was collected in a black Mercedes-Benz R350 CDI SUV, which, as always tends to be the case with professional drivers, arrived at my door five minutes early.

On arrival in Dubai, a third-generation Volvo V70 – the first car available from Emirates' expansive chauffeur drive pick-up zone – took me to my hotel.

AusBT review: Emirates Chauffeur Drive

Inflight Internet access is also complimentary with no time or download limits for business class travellers who are also members of the Emirates Skywards program, including base-level Blue cardholders, when their Skywards number is linked to their reservation.

This perk doesn't apply to travellers with a Qantas Frequent Flyer number or other partner airline frequent flyer number attached to their booking, who instead get 20MB of free WiFi or two hours online (whichever comes first), and can purchase further access for US$9.99 (150MB) or US$15.99 (500MB).

Seat

While the journey gets off to a good start, here's one part of the business class experience that Emirates can definitely improve upon – aboard most Boeing 777-300ERs, business class comes in a 2-3-2 layout, which means nobody has direct and uninterrupted access to the aisle.

Choose a seat by the windows (A/K), or a seat in the centre (E) and you'll need to step past or over somebody to get up. Select an aisle seat (B/D/F/J), and you become that somebody.

My strategy for flights like this is to choose an aisle seat in the centre group – in this case, 7F – because realistically, nobody wants to sit in a middle seat in business class, so unless the flight is completely full, you have a better-than-normal chance of having no seatmate: and fortunately, that's exactly what happened on this flight.

The trio of centre seats might also be appealing to couples travelling with a child, however, who could book all three and lower the privacy walls between them to have a conversation. Here, the privacy divider is raised on the left and lowered on the right, and as the headrests can also be raised for taller travellers, here's what that looks like in the middle:

The dividers are motorised, so the press of a button sends that wall up or down:

Each seat provides AC and USB power facilities with a small nook below that makes it easy to keep your smartphone out of the way while it's charging: although with a vacant seat next door, it was easiest to charge it over there...

... while nearby, you'll find a tablet, which Emirates calls a "mode controller". You can use this to adjust your seat, browse through the inflight entertainment catalogue and set movies to play, or even use it as a second screen, such as to display an external aircraft camera or the airshow while watching something else on the big screen.

After take-off, the controller can also be unlocked and released from its hub, using a mix of battery power and WiFi to display content and control your experience wirelessly. This can be particularly handy if you're adjusting your seat while standing up, but it works just fine when seated, too.

Of course, easy adjustments can also be made via pre-set keys in your arm rest, such as for lounging, sleeping, or preparing for landing without having to navigate through the tablet's menus:

Along with that nook near the charging ports, extra storage is provided in the seat pocket in front, where you'll find reading material and a bottle of water...

... with cubby holes for your shoes between each seat – although with large size 11s, I could only fit one shoe in each space, so was glad to have the adjacent seat vacant on this flight:

For dining or working, a sturdy tray table folds out from the middle...

... while the seat itself measures at 20.5 inches (52cm) wide – that's two inches (~5cm) wider than Emirates' Airbus A380 business class – and transforms into an angled-flat bed, which accommodated my 6ft frame:

As I had the trio of seats to myself, I put the middle seat to the test at nap time, and although the bed wasn't fully-flat, the supplied pillow and mattress pad, combined with the presence of adjustable air vents at every seat (which many other airlines remove at the expense of comfort), allowed me to get a solid eight-hour sleep on this 14-hour journey.

The later arrival time of this flight into Dubai of 7am, compared to the more eye-watering 5:10am of Brisbane's earlier Airbus A380 service, also meant being better-adjusted to the local time zone ahead of a busy day of work and an important meeting.

Naturally, I'd still prefer a fully-flat bed with direct aisle access, as is increasingly standard (and now, expected) on long international flights – including every Brisbane flight from Emirates' neighbour and competitor, Etihad Airways – although as far as angled-flat beds go, I found this more comfortable than EVA Air to Brisbane a few months prior.

Meal

Aside from the full meal table, the seat also features a small fold-down beverage shelf: useful to nurse your Champagne (Moët & Chandon Brut Impérial NV) before take-off...

... with bar service continuing in the sky. I began with a nice glass of Grosset Springvale Riesling 2017 from Clare Valley, South Australia, served with warmed nuts.

Dinner follows, with a seasonal side salad and warm bread joining one of the following appetisers:

  • Roasted tomato soup with sun-dried tomato ravioli
  • Smoked salmon with green gazpacho
  • Japanese seven-spiced beef with cucumber ribbons and ponzu sauce

I went for the beef, which was tasty and fresh...

... and for mains, these were the choices:

  • Seared beef tenderloin with mushroom jus, colcannon potatoes and buttered green beans
  • Steamed salmon with coriander pesto, fingerling potatoes, pumpkin, spinach, almonds and macadamia nuts
  • Lemon and herb chicken with cauliflower purée, grilled asparagus and roasted cherry tomatoes

Salmon is a tricky dish to serve well in the air, so I tried that, and found it perfectly cooked:

Something I've come to like about business class on Emirates' Boeing 777s is that unlike on the A380s, when you order a glass of wine with your meal, it comes delivered with your meal.

Aboard the superjumbos, because the business class cabin is so big, the crew otherwise just leave an empty glass and walk through the aisles to pour the wines – and you can sometimes get through two plates of food before the wine you'd like actually passes your seat, by which time there's no point pairing it with your meal, as it's already been eaten.

On these Boeing 777 flights, however, your drink preference is taken in advance, allowing you to match wines with each course, if you'd like to.

When it comes to dessert, I often skip it, but in this case was tempted by the cheesecake from the following list, paired with a glass of Sandeman 20-year Tawny Port.

  • Cookies and cream cheesecake with raspberry compote
  • Coconut cake with lime curd cream and raspberry coulis
  • Seasonal fruit
  • Cheese board with crackers and accompaniments

Godiva chocolates follow, and if you get peckish throughout the night, you can order the following meals at any time:

  • Smoked chicken panini with potato salad
  • Boscastle wagyu beef pie with tomato relish
  • Pan-fried chicken gyoza with soy sauce
  • Tandoori tofu kebabs with green pea pilaf and mint raita.

Instead, I slept through until a few hours before landing, so began my day with a cappuccino (which you can also order at any time)...

... before continuing with breakfast from the following options, paired with fresh fruit and yoghurt:

  • Cheese and chive omelette with rosti, grilled asparagus and sautéed cherry tomatoes
  • Gingerbread French toast with raspberry compote and lemon curd butter
  • Vanilla yoghurt and granola with mango purée, coconut granola and pomegranate seeds
  • Arabic cold plate: sliced bresaola, hard-boiled egg and zaatar labneh with tomato relish and Kalamata olives

While the cold plate sounded tempting, it's hard to go past French toast, which does look a little 'plain' in the photograph but was nice and soft, and went well with the accompaniments:

During breakfast, the crew come past to offer tea, brewed coffee, orange juice or Champagne, but if you'd like anything else and you don't mind a brief wait – such as a cappuccino – don't be afraid to ask.

Entertainment & Service

Seatback screens serve up a variety of movies and TV shows, together with a range of music, games, satellite TV channels, two different 'moving maps', and also provide access to the aircraft's external cameras...

... which don't show much during the bulk of this overnight flight, but closer to landing in Dubai, can provide some good views when flying over the desert, as the plane has both a downward-facing camera (shown below) and one that's forward-facing:

These are touch screens, although you can also use the mode controller (tablet device), or this traditional remote control, depending on what's most convenient:

Gents are offered one of the following four Bvlgari amenity kits, which come well-stocked...

... while ladies have four Bvlgari bags of their own to collect:

Cabin crew on this flight were friendly and personable, with on-board announcements made in Arabic and English.

The smaller footprint of Emirates' Boeing 777 business class cabin – being just six rows, as opposed to almost the entire upper deck on the Airbus A380 – also made the service feel more personal, without the 'production line' vibe as can sometimes be experienced on the superjumbo.

That said, with angled-flat seating that doesn't provide direct (and uninterrupted) aisle access for anyone, and still places a middle seat in business class in 2018, many travellers would be justified in preferencing Emirates' Airbus A380 flights over the Boeing 777-300ER where possible, but having managed eight hours of sleep on this flight, it's not a plane I'd go out of my way to avoid, either.

Chris Chamberlin travelled to Dubai as a guest of Emirates.

Chris Chamberlin
Chris Chamberlin is a senior journalist with Australian Business Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!
 

30 comments

  • johnnypc67

    johnnypc67

    20 Nov, 2018 06:16 pm

    The food looks dreadful, that salmon is clearly overcooked and looks like it is served in the plate it was heated in. YUK
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  • afloskar

    afloskar

    20 Nov, 2018 06:29 pm

    So your saying that it was overcooked based on a photo against someone who ate the food and said it was fine. Mmmm
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  • Chris Chamberlin

    ChrisCh

    20 Nov, 2018 06:49 pm

    And a relatively dark photo at that!

    (As always, but particularly on overnight flights, I disable the flash on my camera to avoid disturbing those who are sleeping, and instead rely on the seat's overhead lighting - and holding the camera very still with a longer exposure - for any food photos. I wouldn't want to be woken up by somebody else taking snapshots of their meal, so certainly wouldn't subject other travellers to the same!)

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  • johnaboxall

    johnaboxall

    20 Nov, 2018 06:55 pm

    I'm sure the soft product is lovely, but they lost me with those seats.
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  • Sula

    Sula

    20 Nov, 2018 07:14 pm

    The whole cabin and lounge look dreadful in terms of style. Let’s imagine for a moment they got rid of the faux wood and expanses of grey and beige everywhere and replaced it with colours and surfaces more similar to what QF, SQ or CX put in their cabin and lounges. Presto! Would be amazing when all we’ve got now looks like the interior of Trump Tower
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  • Stuart Jackson

    Stuart Jackson

    20 Nov, 2018 08:01 pm

    I was glad to change our flights after being switched to this subpar j configuration!
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  • IAN ASSUMPTION

    ian62

    20 Nov, 2018 10:45 pm

    Hi Chris
    I could be mistaken but aren't those the F amenity kits?
    They were distributed last month on a PER-DXB-FRA return trip I completed.
    Unless they haven started using the same in F & J.
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  • Chris Chamberlin

    ChrisCh

    20 Nov, 2018 11:16 pm

    Hi Ian, the kits pictured above are the current business class range, which have a fabric exterior - the first class kits look similar but have a faux leather finish instead.

    To compare, here are the male and female first class amenity kits, respectively, which are just a tad different (you can click the photos to enlarge them):

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  • MissBasset

    MissBasset

    20 Nov, 2018 11:33 pm

    Got stuck with the 2 cabin version of this plane HKG-DXB recently. Took the same seat Chris did, but had a couple occupying the other 2 seats. Business was pretty full. Hated the entire flight especially the uncomfortable squishy little seats. None of the food was memorable. If you can, avoid this Business cabin wherever possible. You will question weather you got value for money (or points/miles); you didn't!
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  • Tom Wilson

    tommygun

    21 Nov, 2018 06:54 am

    This is tired and old and EK need to get rid of it. We should encourage that by boycotting the 773. Pairing wine and food on an overnight flight where dinner is served at 11pm in no way makes up for ancient angle flat seats!

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  • traveller99

    traveller99

    21 Nov, 2018 08:28 am

    Let's face it, airline food, even in First Class, is mostly re-heated food and nothing really to get excited about. I've had First Class food on Qantas, Emirates and Qatar , and Business Class food on Qantas, American, Cathay, Qatar and Garuda. Sure it's decent food, but it's generally no better than a good restaurant.

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  • MissBasset

    MissBasset

    21 Nov, 2018 11:30 am

    Travelling as "a guest of Emirates" is unlikely to produce a poor review if the writer hopes for further freebies on this or any other airline. Obviously Emirates hoped for a nice review (and duly got it) to boost seat sales on this dog of an aircraft.
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  • Chris Chamberlin

    ChrisCh

    21 Nov, 2018 12:03 pm

    Hi MissBasset, readers who know my work well know that I'm free to publish what I like regardless of how a flight was booked, and aren't afraid to review products and experiences honestly (take a look at my review of the Qantas Boeing 787, for example, which wasn't exactly glowing, despite travelling as a guest of Qantas, and I could point you to many other similar examples).

    I'd also highlight that for this review, a star rating of 2.5/5 for the seat (equivalent to a 5 out of 10) isn't exactly industry-leading, and fairly reflects that it's not of the same standard as competitors such as Etihad Airways on comparable routes, a fact that was outlined (and linked) within the article.

    Travelling on this particular flight was also at my own request, not at the insistance (or "hope") of Emirates - in the past, and as many clued-in travellers would do, I'd always aimed for Emirates' Airbus A380 flights instead, but with more Boeing 777s now flying to Brisbane, and replacing A380s on many flights to Sydney and Melbourne as well, I wanted to give the Boeing 777 a try. My options for doing that as a Brisbane resident were to either take this non-stop flight to Dubai which left Brisbane at a good time, or to fly much later in the night at 2:35am (when I'd rather be sleeping) and with a Singapore detour, so the choice was obvious.

    Finally, when we travel, airlines know to expect honest and fair reviews, and are not provided with a copy of the review (or any hints as to the outcome of a review) until after it's published for everybody to read – if an airline can't handle that, that's not our problem, and the prospect of future media travel (as you suggest) is never a consideration, because our first priority is always our readers, who expect fair and accurate content, as we deliver.

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  • Scott Rawlings

    sra35

    21 Nov, 2018 11:49 am

    Vote with you feet - travel on other airlines is what I do. SQ and QF get my business every time over EK
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  • Nuccio  Gurciullo

    aceboy

    21 Nov, 2018 03:05 pm

    What possessed them to think a centre seat was a good idea ? It's nowhere near the industry standard. I'd never pay to stuck in coffin like seat for 14 hours. You'd have to bonkers to pay for that. Qatar all the way !
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  • Brian Williams

    evilbrian

    22 Nov, 2018 11:11 am

    It's the old standard from 10-15 years ago aceboy. These particular models just haven't been fitted out with the new configuration yet
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  • Alan Guignon

    OzTraveller

    21 Nov, 2018 03:31 pm

    I always appreciate the honest reviews from ABT and Chris in particular, as opposed to those in the Sydney Morning Herald whose positive glowing bias "as a guest of (the airline/hotel/etc)" is evident always. I have commented on that several times in the comments section of the review in SMH but the editors delete my message within 24 hours.

    Suffice to say, the config and sloping seat of the Emirates 777 is the aircraft to avoid. (For me, Emirates is the airline to avoid) Just returned from a hasty trip from BNE to Tokyo on the QF A330. Now that's a J seat and configuration I like, although Neil Perry has had his day.
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  • dancer48

    dancer48

    21 Nov, 2018 03:31 pm

    There is always at least one person who thinks because they like their food cooked a certain way, we should all think that way.
    I do about 65 flights a year, most international and over the years the food on planes [ which can always be better], has improved markedly. I like my Salmon sashimi, or WELL COOKED, not semi cooked . But that's me and I would never tell anyone how their food should be cooked.
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  • Steve Schindler

    Stefano

    21 Nov, 2018 04:05 pm

    My wife and I traveled on this flight around 10 weeks ago, and whilst the angled seats are definitely outdated, I couldn't fault the flight, the meals were terrific and the service outstanding. In recent times I/we have traveled over to Europe on Qantas, Etihad, Malaysian and Emirates Business Class. For me, Emirates wins hands down,and this particular 10:50pm flight is ideal with the 7:00am touchdown into Dubai. Agree 100% with your review Chris
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  • Nate Webster

    Concorde1990

    21 Nov, 2018 07:00 pm

    Chris, this J product is a disgrace. How dare EK dump such a dated and clapped out piece of $&@! on BNE?! I’m extremely worried now. I’m travelling F on EK430 early January. Will this flight be a waste of money? My DXB connection is 2hrs... do you think it’s bad enough to warrant changing my flight?
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  • Chris Chamberlin

    ChrisCh

    22 Nov, 2018 11:28 am

    Hi Concorde, first class on Emirates' Boeing 777s is almost identical to that on its on its A380s, except that there's no shower (although the seat/bed is marginally wider because the 777 cabin is just that little bit wider, too).

    I've flown both and personally prefer first class on the Boeing 777, because the cabin is smaller (only two rows), and the purser (the crew member with the most experience) generally works in first class, so the service is just that little bit better (whereas on the A380, the purser takes on more of a 'management' role and other flight attendants work in first class).

    We'll be publishing a review of Emirates' Boeing 777 first class soon (the 'current' suite, as opposed to the 'new' suites recently launched), so keep your eyes peeled.
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  • IAN ASSUMPTION

    ian62

    21 Nov, 2018 10:26 pm

    Hi Chris
    Thanks for the pics - Im sure the fabric ones would feel better (faux is faux!).
    This "blending" of elements of the soft product across F and J is becoming more and more common (for example, Emirates now include all the J wines on their F list, which effectively doubles its length and therefore allows more choice, but introduces more variability of quality )


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  • Steve Wilson

    swilsmac

    22 Nov, 2018 02:29 am

    I've been routinely travelling Brisbane - Dubai - Istanbul with my job for a number of years now, and am very familiar with both the 777 and A380 offerings from Emirates. Really not too bad. Actually prefer the peace and quiet of the 777 Business cabin over the larger, usually crowded and somewhat noisier A380 cabin. Have also noted that there are variations in their 777 Business cabins - aircraft on the Dubai-Istanbul run are not configured exactly the same way.

    I have flown with other 'less preferable' carriers over the years. I have been working in the aviation industry for over 40 years and can assure you I have had some interesting experiences flying around the world. I'm happy to take Emirates. We'd all love to fly in a brand new aircraft with the latest interior cutouts and technology, but it costs a lot of money for an airline to re-equip their cabins so needless to say, even oil-rich middle east carriers need to spread their money around. Emirates have almost 140 777-300ER's in their fleet, plus some -200LRs - can't change them all out in a hurry. I'm looking forward to when they start taking deliver of their new 777-8 and -9 (approx 150) aircraft in 2020 - now, that will be a big change. Probably see a lot of the older (20+ years) jets retired then.
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  • bl812

    bl812

    22 Nov, 2018 08:57 am

    flew a few times on this both business and first-the first class is pretty good but the business it's a disgrace-food mediocre -no choice when to eat-still 2-3-2 layout -it's not even close to the standard anymore-when you have the option to fly with SQ or QA for same price or less with a much better service on board EK is a big looser as far as this product goes wonder why people put up with it at all??
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  • Brian Williams

    evilbrian

    22 Nov, 2018 10:57 am

    I flew this 777 configuration about 40 times when it became the mainstay product between MEL and DXB, after the A340s were retired, and before the A380 came along. I've still got a bit of a soft spot for it, and particularly liked the wider seat than is available on the 380, but the slope on it makes it a very average J sleeping experience.

    Like Chris, I always booked an aisle seat in the middle row when traveling alone, but took the aisle and window option when traveling with the wife. The 777 itself is a fabulous plane, and IMHO offers a smoother ride than the 380, so it'll still have its place for some years to come, once the newer J class cabin configurations are rolled out. In the meantime, I'd only use it for a shorter fifth freedom flight these days, or a daytime hop from DXB to a European city.
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  • MN2515

    MN2515

    22 Nov, 2018 06:42 pm

    Nice, honest review. Thanks Chris. Having used a variety of airlines to Europe in recent years, including a couple of ordinary flights that left myself and my wife disappointed considering the money we paid, my travel agent suggested last trip that we fly Oman Air. I used QF to BKK then Oman Air from there to LHR via MCT. Yes, it's an extra stop, but their biz class fares are outstanding, as was the service, seat, meals and new airport and lounge in Muscat. Certainly glad I tried them and certainly will again. An excellent alternative to "The Big Guys" in my humble opinion.
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  • Rod Harmer

    Rod H

    25 Nov, 2018 07:53 am

    These repulsive seats are without doubt the worst there are on almost any Airline save for a few very few third world airlines. There's no way I would even give it the slightest consideration of flying on this awful product again. There are so many massively better products out there , thank goodness for that. I see Chris gave them 5/10 for the seat but I fear he left the decimal point out should be .5/10 IMHOP. Good report though!
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  • Joe

    Joe

    25 Nov, 2018 11:29 am

    Thats better food than Qantas 'first'! Even the drink nuts are more in quantity than you get in 'first'. In comparison Qantas throws a foil bag at you in economy class style and glory in 'business'.
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  • Ian Whillas

    Racala

    25 Nov, 2018 08:37 pm

    I have done two flights on the 777 and 2 on the A380 in business... give me the latter every day. The 2x3x2 seating is rubbish in 2018!.

    Whilst the Brisbane lounge may be "dated".. I found it to be great..good food and wine..and access to the A380, as well as attentive and welcoming staff.

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  • kabe100

    kabe100

    27 Nov, 2018 10:40 am

    Yes, Its's very true that EK's 777's J class service is more personal compared to the assembly line type of feeling n A380s
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18 Jan, 2019 11:11 am

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