Huge fee for flight date change.
Unfortunately that's just the way it is, part of the fare rules for whatever fare she booked, plus the terms and conditions of the airline and travel agent.
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It's just because its for 9 people in what is probably a small cabin and given the short time between now and April they are charging what is available. Maybe calling Air NZ to see what they can do might help, however I'm not sure how they will act if it is booked through a TA. I use a person within Air NZ to book all my flights so it is never a problem.
All in all it appears reasonable and what I would expect to pay to upgrade a fare at short notice.
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Firstly it's not possible for you to know if there are more than 9 business premier seats available by looking at the Air NZ website so I'm not sure how or why you think there is.
For 9 pax that's only a fare difference of $2477 per person which will include the booking change fee and whatever fee the travel agent is charging.
As changing 9 fares will very likely result in more expensive booking classes as you've booked out half the cabin (there are only 18 seats) and pricing varies by $3000 R/T ex NZ from the cheapest J to most expensive C fare it doesn't seem unreasonable at all ex Australia remembering it may also result in much higher TT fares as well for the business class component.
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Join date: Mar 2015 Location: Australia Comments: 129