QF and AMEX hoax (sorta)

By ChrisCh | Jun 12, 2019, 04:07 PM
andrewjason81: Please be reminded of the AusBT Comment Policy, specifically:

"We do not censor comments based solely on a point of view but we will delete comments that ... contain foul language..."


Your post above has been edited accordingly, and we'd ask you to keep this policy in mind when posting future comments.

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By andrewjason81 | Jun 13, 2019, 02:10 PM
I recently got the Qantas Ultimate Amex as well, what I did was go to the qantas carbon offset page (https://www.qantasfutureplanet.com.au/), and found a route that cost over $1 in offset credits. 5 business days later and the QF lounge invites were in my account! So maybe give that a shot, it'll only cost you a couple of bucks..
Ok I've just done this. See what happens.

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By mstyson22 | Jun 13, 2019, 06:35 PM
Ok, so I just sent this to QF customer care. Am seething at the moment:


"Hi,

I am very pissed off with Qantas right now. I have an AMEX Ultimate card, and apparently when I make an "eligible" purchase I am entitled to 2 complimentary lounge passes.

Well, there I go and make a booking on the QF website for round trip business class flights in July. There's my eligible purchase, I thought. Further, I made another booking for flights in July (this time Y class) on the AMEX website, your card partner. That's another purchase, I thought. So after spending over $4000 in QF products (one on your website, and one on your partner's) I sit waiting patiently for my two lounge passes to use for my economy flights to and from ADL.

Only the purchases, I've been informed, are not actually eligible because apparently (and quite conveniently I might add) the flights booked directly on the QF website was actually Hong Kong based (which happens when you book HKG-MEL, go figure) and the QF AMEX flights, curiously, are not eligible either because...well just because.

So here we are, me a loyal QF flyer who just dropped over $4k on QF flights, on the QF website, using a QF credit card and logged in under my QF FF number being told by QF, "Yeah, nah, sorry. Those aren't eligible purchases."

Which leads me to ask the question, in the most incredulous tone I can muster, "Are you kidding me?"

I'm hoping, despite using the QF customer feedback form, on the QF website, about QF products, that my complaint will still be deemed eligible and worthy of a response."



I have real sympathy for anyone who suffers these disappointing experiences. I've also been the victim of the fine print. What a shame airlines and hotels who are offering these enticements can't make the process honest and simple. They should fulfill their promises and show the same genuine sincerity as their loyal customers. I've actually chosen not to take up many of these offers anymore because of the real possibility of being angry and very disappointed.
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By jubbing | Jun 14, 2019, 04:05 PM
I'm confused. About 2/3 months ago I purchased a paid First Class ticket with Emirates from Europe to Australia (one way) - this was done through Amex's (on the phone) Platinum call center, and it was booked on a QF number. I even used my $300 credit to reduce the cost a little, and it went through.

A few days after my flight, my points and Status Credits were credited to my account. It even got picked up by the double status credit offer - mind you all done through AMEX, nothing through the website. If I got SC and points, surely this counts as an eligible purchase and becomes eligible for the lounge passes? Or do they have separate T&C's for the Lounge Passes through Credit Cards?
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By ChrisCh | Jun 14, 2019, 05:14 PM
I'm confused. About 2/3 months ago I purchased a paid First Class ticket with Emirates from Europe to Australia (one way) - this was done through Amex's (on the phone) Platinum call center, and it was booked on a QF number. I even used my $300 credit to reduce the cost a little, and it went through.

A few days after my flight, my points and Status Credits were credited to my account. It even got picked up by the double status credit offer - mind you all done through AMEX, nothing through the website. If I got SC and points, surely this counts as an eligible purchase and becomes eligible for the lounge passes? Or do they have separate T&C's for the Lounge Passes through Credit Cards?

As above, it's the payment transaction direct to a specific merchant account (Qantas AU) that triggers the lounge passes, not the flight itself.
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By andrewjason81 | Jun 19, 2019, 09:58 AM
So after over a week of too-ing and fro-ing, Qantas has provided me with 2 lounge passes to acknowledge the flights I booked on the QF website.
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