20% discount for Platinum Qantas Frequent Flyer members?

By whoppersandwich | May 17, 2019, 08:54 AM
Just got another Platinum email with an offer of up to 20% off flights for Platinum members, here's the full email:



Welcome to our third edition of My Platinum News. We hope you enjoy the specially curated content we've prepared to help you experience the best of Qantas.

We've got plenty of great network updates for you in this edition, including our new seasonal flights to Honolulu, Santiago, Queenstown and our new direct service to Sapporo. On the ground, we've officially opened our expanded Brisbane International Lounge, a beautifully redesigned space that now offers more seating and dining space across three levels.

To help give you greater access to these network changes and more exciting destinations around the world, we are also offering an exclusive Platinum flight discount of up to 20%.

And finally we're offering the chance to win one of six trips for two to experience Tokyo this autumn.

We thank you again for your continued support and hope your future travel plans find you somewhere relaxing.


Olivia Wirth
CEO Qantas Loyalty

Member who gave thanks

OJA

By Ricardo | May 17, 2019, 09:50 AM
Yes, I got the same. I do have a international flight to book - 15% off for First, sounded good, however the theory seemed not to match the reality.

Without logging in I got $34k for 2 x F, SYD to JFK - once I used my QF Plat login, the exact same flights (same day) came to $37.5k!! I was, however, expecting a discount (15% - around $29k total)

Must be a glitch, anyone else see the same thing?
No member give thanks

By highflyer | May 17, 2019, 11:14 AM
I got the same thing, however bummer that i just booked my Bonus Status Credit offer Yesterday :(
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By MuzzH | May 17, 2019, 11:42 AM
I too looked at the offer this morning and found that on 5 x SYD - HNL - SYD there was no discount applied at all? Perhaps it is on selected routes only? very confusing.
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By sim86on | May 17, 2019, 12:25 PM
Yes, I got the same. I do have a international flight to book - 15% off for First, sounded good, however the theory seemed not to match the reality.

Without logging in I got $34k for 2 x F, SYD to JFK - once I used my QF Plat login, the exact same flights (same day) came to $37.5k!! I was, however, expecting a discount (15% - around $29k total)

Must be a glitch, anyone else see the same thing?

Try clearing cookies, using a different browser or device completely & if you’re super keen, a VPN.
Most airlines have the ability to track what prices they’ve already shown you & a slight increase in the prices can be deliberate to create a (potentially) false sense of urgency.
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By Jobeki | May 17, 2019, 02:20 PM
Maybe only applies to fully flex tickets and not cheaper fares thus being still more expensive (unless you need full flex)?
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By mspcooper | May 17, 2019, 02:28 PM
Also, the keyword is "upto" 20% off. This would mean very few fares are at that discount and the rest would be discounted from 0-20%.
Whenever these discounts are not applied to prices that are shown, i always assume, this is nothing more than a marketing ploy for quick bookings.
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By Ricky | May 17, 2019, 03:59 PM
As usual it pays to read the T&Cs:

International (return flights only):

  • 15% off First (F, A)
  • 20% off Business (J, C, D)
  • 10% off Business (I)
  • 10% off Premium Economy (W,R,T)
  • 10% off Economy (excluding E)

Domestic:

  • 20% off all fares (excluding E)
Pricing is always hard to track so agree with earlier comment that test the pricing on one computer and then again for the discount on another when logged in.
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By RozInAus | May 17, 2019, 04:40 PM
Me too. I logged in three days back to check out Heathrow-Brisbane return flights and noted the fares. When I got the Qantas Platinum email I went back online - nope. No discount at all despite my flights fitting the T&Cs. I got all excited too ....
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By Rufus1 | May 17, 2019, 04:40 PM
I just tried this - it's mad! Clicked through from the link they sent to one browser (not the usual one) and it was $5888. And then logged in as a platinum: $6393 for the same flights, same fare class.

$500 more to be a platinum. But the difference on the individual legs is even starker.



Last edited by Rufus1 at May 17, 2019, 04.41 PM.
No member give thanks

By Ricardo | May 17, 2019, 04:56 PM
Yes, I got the same. I do have a international flight to book - 15% off for First, sounded good, however the theory seemed not to match the reality.

Without logging in I got $34k for 2 x F, SYD to JFK - once I used my QF Plat login, the exact same flights (same day) came to $37.5k!! I was, however, expecting a discount (15% - around $29k total)

Must be a glitch, anyone else see the same thing?

Try clearing cookies, using a different browser or device completely & if you’re super keen, a VPN.
Most airlines have the ability to track what prices they’ve already shown you & a slight increase in the prices can be deliberate to create a (potentially) false sense of urgency.

Why should I need to do this? they sent me an email stating that if I use my login I will get 15% off international return flights.

They have not provided this.

This appears to be no more than misleading and deceptive conduct.
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By kinnoda | May 17, 2019, 08:10 PM
My understanding was that you need to call to book these flights at a discount and that they’re not available online.
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By Ricardo | May 17, 2019, 09:13 PM
My understanding was that you need to call to book these flights at a discount and that they’re not available online.

Sadly that's not right either. Qantas in the email itself states

Log in to access the fares

This is clearly nothing more than scam or incompetence. I have referred it to the ACCC.for them to enforce the misleading and deceptive conduct by qantas.
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By Greg84 | May 17, 2019, 10:26 PM
The terms actually outline there may be sale fares available that are cheaper than the discounted fare - seems a bit strange. Probably should’ve been more specific ie Discount on full flex or similar. Initially I was thinking this is a great way to reward loyal passengers, but seems like a waste of time...
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By Ricardo | May 18, 2019, 07:43 AM
The terms actually outline there may be sale fares available that are cheaper than the discounted fare - seems a bit strange. Probably should’ve been more specific ie Discount on full flex or similar. Initially I was thinking this is a great way to reward loyal passengers, but seems like a waste of time...

Not so much a waste of time, more a matter of misleading and deceptive conduct. There are laws about this sort of thing.

Qantas did not limit the discount to certain fare classes, nor did they stipulate you needed to call (in fact they state that you need to log in to see the fares), nor did they advertise a range of fares (whilst the headline says "up to 20%" the fine print stipulates a fixed percentage for each fare type).

I will be interested to see just how much the ACCC fines them for this. I have reported it to the ACCC.
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By Booster | May 20, 2019, 01:14 PM
@ausbt as this is an issues for many readers can you use your extensive contacts within QF to get an explanation or at least try this yourselves and report back- please.
I've been trying to 20% off of Syd-Per and no joy there either..
Thanks in advance
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