Qantas point error in your favour

By Aidan | Jan 02, 2019, 10:51 PM
Hi there,
Just wondering has anyone here ever had extra Qantas Frequen Flyer points or Status points given by an error ?
If you have how much and what happened next ?
Member who gave thanks

koji

By djtech | Jan 02, 2019, 11:10 PM
This very rarely happens. I've never had it happen to me. With how advanced the computer systems are these days, I don't think it would happen very often. Of course, they reserve the right to take back the extra points, but if you've spent it already, I don't know how they'll get them back.
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By Nichokiu | Jan 02, 2019, 11:12 PM
Shopped with luxury escapes recently, and got credited 20000+ points extra.
Qantas promptly worked it out, and deleted the 20000+ extra points within 2 days.
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By GBRGB | Jan 03, 2019, 12:35 AM
Got more sign up bonus points than I should have with a new credit card a few years ago, I would say it’s a bank error more than QF because not only were the points more than they should have been but they were deposited before I even used the card and hadn’t met minimum spend yet.
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By jf80 | Jan 03, 2019, 10:42 AM
I had the same thing with a credit card. Got the 40000 sign up before the minimum spend, then the 40000 again after and then a random 16000 points. My $199 credit card fee for 96000 points was well worth it. I promptly closed the account and nothing was ever said. I'm sure this was a bank error too.
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By rateitright | Jan 03, 2019, 07:19 PM
I reached 2400 SC with QFF and waited a few days but my bonus reward didn’t come through for me to select. So I called QFF and they processed it over the phone and I selected 50K points. A few weeks later I logged into my account and the bonus reward selection came up and I selected 50K points and the system processed the selection. This happened 4 months ago and I still have all the points
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By Aidan | Jan 03, 2019, 09:54 PM
I had the same thing with a credit card. Got the 40000 sign up before the minimum spend, then the 40000 again after and then a random 16000 points. My $199 credit card fee for 96000 points was well worth it. I promptly closed the account and nothing was ever said. I'm sure this was a bank error too.

Bank error in your favour.. So the Monopoly game does happen in real life!
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By Aidan | Jan 03, 2019, 09:56 PM
I reached 2400 SC with QFF and waited a few days but my bonus reward didn’t come through for me to select. So I called QFF and they processed it over the phone and I selected 50K points. A few weeks later I logged into my account and the bonus reward selection came up and I selected 50K points and the system processed the selection. This happened 4 months ago and I still have all the points
Wow that a great score. I think some give the Qantas and bank systems too much credit. I think many forget they are all linked to some relic legacy systems.
Member who gave thanks

Andrew Barkery

By Andrew Barkery | Jan 04, 2019, 03:09 PM
I had to buy a QF seat when my JQd flight got cancelled.
Had to come back to ADL for work and couldn't take the JQd flight replacement.
It (the JQd) flight was on a bundle.
The end story was I got 2 lots of QFFpoints and 2 lots of QF SC.
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By ajd | Jan 04, 2019, 04:47 PM
I've had a couple of occasions where I've had to lodge complaints with QF about missing points due to either missed connections (requiring Original Routing Credit) or other more interesting stuffups, and I have received more than I was owed when the transaction appeared on the QFF statement as if it were a higher fare bucket, with no explicit acknowledgement that they were giving me any bonus points etc as compensation - I suspect it's not an error as such, but rather that staff have some discretion as to how they resolve points crediting issues in certain circumstances, and as a customer I do enjoy being occasionally surprised when they do service recovery properly.
Last edited by ajd at Jan 04, 2019, 04.48 PM.
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By matthehat | Jan 14, 2019, 12:14 AM
I have received more through Virgin after buying Apple Mac. Received 13000+ pts. A few days after purchase they released a new model so I cancelled the order, then reordered the new model MAC and received another 13000+ pts when the next purchase was made.
Have never had the points reversed. That was years ago now.
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By jch | Jan 14, 2019, 10:39 PM
I had about $5k of fraudulent transactions go through my credit card. I reported it to the bank and was reimbursed. After they did not reverse the awards points in the following statement period I converted them to frequent flyers. Pity the rate was only 0.5 but better than nothing!
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By AfricaTraveller | Jan 15, 2019, 05:01 AM
I have received more through Virgin after buying Apple Mac. Received 13000+ pts. A few days after purchase they released a new model so I cancelled the order, then reordered the new model MAC and received another 13000+ pts when the next purchase was made.
Have never had the points reversed. That was years ago now.

Good old hit and miss Qantas. Why do you bother? Because of mistakes like this?
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