QF using 737s on international routes

By Yarros | Oct 16, 2018, 10:22 PM
Have now had 5 sectors downgraded from A330 to B737, including a J x PER / SIN. Who at QF thinks the 737 is suitable for even short range international sectors? Insufficient lavs, domestic J seats, rubbish entertainment etc etc. The stories about aircraft refurbishments, pilot training issues and supply delays don't wash. These peopel are being paid significant salaries and bonuses to run an international airline - using domestic aircraft.
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By Flyer00 | Oct 17, 2018, 06:18 AM
Haha, settle down :-) Ever tried BA, Lufthansa, Air France etc in J on their A320s flying internationally?
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By TJS | Oct 17, 2018, 06:56 AM
If this question is literal, I would say planners and schedulers in Qantas HQ making rationale decisions - all aircraft are subject to last minute changes. However I suspect the question is not literal. As you may have read the A330 fleet is very stretched particularly since emirates pulling out of most trans Tasman routes. I would argue that unless you are in business a B737 is a better offering than the 2 A330s that haven’t be refurbished.
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By tommygun | Oct 17, 2018, 07:51 AM
It isn't that the 73H is necessarily unsuitable, just as the 320 is not unsuitable for the likes of BA, LH etc. I think the question is one of expectation. If a scheduled 73H were replaced by a 332 there'd be little to complain of. But the expectation of a 332 and its higher level of amenity becomes disappointment and complaint when replaced by a 73H. Both aircraft get you where you want to be. But it might be fair to say that QF seems to do rather more replacing of 332 with 73H than is good for public relations and customer satisfaction. Any company has to deliver on its promises if it wants to attract business, and what look to customers to be "unforeseen" events of convenience or revenue to the company will eventually erode goodwill.
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By aklrunway | Oct 17, 2018, 08:37 AM
Would you rather they cancel the flight?
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By Yarros | Oct 17, 2018, 10:59 AM
Would you rather they cancel the flight?

Yes - and allow us to choose another flight or another airline.  The downgrade occurred well ahead of the flight (6 months in the case of the PER/SIN) so rebooking would not be overly onerous. 

I don't expect to be compensated for essential changes forced by weather or short term maintenance.  It is clear however that QF knew these flights would be downgraded well ahead of time and chose to make the changes without communication.  And please don't remind me of the clause in the ticket conditions that allows them to do what they please - within the limits of Australian consumer law.

To add insult to injury, on the 4 domestic sectors that have been downgraded our seat allocation of 24A&B was also 'transferred' to the 737-8 with zero communication.  It is impossible to suggest that 24A&B on a 737-8 are remotely similar to the same seats on the 332. 

And in response to other comments, we intentionally changed our arrangements to travel on the 332.  in Y it is a much more comfortable aircraft. Even in the non-refurbished form.

BTW we are both Platinum, not that this means much any more.

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By Yarros | Oct 17, 2018, 11:07 AM
Haha, settle down :-) Ever tried BA, Lufthansa, Air France etc in J on their A320s flying internationally?

Yes - just finished 5 years of travelling in Europe and the MEA flying F, J and Y on a weekly basis. Used BA, Lufthansa, AirFrance, Turkish, Qatar, Saudia, Emirates and Etihad. The distances are generally shorter and you know that a 32X is the standard aircraft. I never had an aircraft downgraded from a 330, 340 or 777 to a 737. Ever. Changes were usually to a larger aircraft - and I was usually notified if there was a seat change.

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By mannej | Oct 17, 2018, 11:31 AM

Since the re-instatement of PER-SIN on QF, the 332 has only ever been over a few temporary periods which generally coincide with holiday periods. It is pretty much 737 the rest of the time so this isn't a surprise. If you have a look at the IFE over the last fortnight or so, the 332's running the route have been the domestic version with iPad IFE in Y. I'd prefer the 737 IFE over the iPads.

I have taken both the 737 and the 330's on this route previously and obviously prefer the latter, however I do prefer to have the 737 over QF cutting the route completely.

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By CBR boy | Oct 17, 2018, 12:11 PM

Would you rather they cancel the flight?


Yes - and allow us to choose another flight or another airline. The downgrade occurred well ahead of the flight (6 months in the case of the PER/SIN) so rebooking would not be overly onerous.


I don't expect to be compensated for essential changes forced by weather or short term maintenance. It is clear however that QF knew these flights would be downgraded well ahead of time and chose to make the changes without communication. And please don't remind me of the clause in the ticket conditions that allows them to do what they please - within the limits of Australian consumer law.


To add insult to injury, on the 4 domestic sectors that have been downgraded our seat allocation of 24A&B was also 'transferred' to the 737-8 with zero communication. It is impossible to suggest that 24A&B on a 737-8 are remotely similar to the same seats on the 332.


And in response to other comments, we intentionally changed our arrangements to travel on the 332. in Y it is a much more comfortable aircraft. Even in the non-refurbished form.


BTW we are both Platinum, not that this means much any more.



Understand how you feel about the seating. 24 A&B on the 73H is not a choice a premium QFF would make - there's something seriously wrong if the QF algorithm takes a seat choice and transfers the same seat numbers to a different aircraft type. Have you written to QF about this? I would expect an automatically-generated email telling me that there has been an equipment change and that I have been allocated new seats (obviously in time to change seats).
Last edited by CBR boy at Oct 17, 2018, 12.14 PM.
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By moa999 | Oct 17, 2018, 12:38 PM
And with newer LR versions of the 737 and 320 being released get used to even more narrow bodies on thin international routes (hopefully though with a better J product)

Eg a 321neoLR might work on ADL-SIN or ADL-HKG (Jetstar will be using its versions on SYD/MEL-DPS over the 787)
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By PERflyer | Oct 17, 2018, 01:04 PM
Nowhere does Qantas class the 737 as a “domestic aircraft” it’s all in your head. Qantas fly the 737 on international routes from Per, Syd, BNE & Mel. MEL-DPS 737 is longer than PER-SIN also. QF71/72 has been a 332 for at least a couple of months now.
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By DanV | Oct 17, 2018, 04:09 PM
Qantas has been flying 737s between the East Coast and NZ ports for years. Even prior to the 'Jetconnect' era.

Jetconnect is slowly being disbanded as the NZ flying are being transitioned back to mainline.
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By tommygun | Oct 18, 2018, 02:26 PM
Qantas has been flying 737s between the East Coast and NZ ports for years. Even prior to the 'Jetconnect' era.

I remember the good ol' days when 767's ruled the Tasman, both QF and NZ. Oh for that degree of comfort again...
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Andrew Barkery

By Andrew Barkery | Oct 20, 2018, 06:05 PM
Its all to do with $$$ I would say.
They would have to lease or buy more aircrafts if they are going to put the 330 back PER - SIN.
Maybe they should put the 737s on Au - NZ only for internationals.
And give the 330s that they use on the TransTasman routes to fly PER - SIN.
I have done PER - SIN on the 330 in Y, loved it, and have done the 330 domestically in Aust too, have done the 737 MEL/SYD - NZ, on short hops in Y, being squashed in Y for short hops is not that bad, but I would agree, >>>
BUT who ever at QF who thought the 737 was good/apt for PER - SIN needs their bum kicked.
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By johnaboxall | Oct 23, 2018, 05:53 PM
Another airline flies PER-SIN with some brand new, state of the art widebodies. Might be time to change your alliances.
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By Oakboy21 | Oct 25, 2018, 04:19 PM
I have flown BNE to AKL on a QF B737. It is something like flying BNE to ADL or BNE to Darwin, just long enough cooped up in cattle class on a 737. Though, I can't find much different to the A330 they use on the BNE to SIN runs.
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