Qantas flight QF82 Singapore-Sydney cancelled - compensation?

By benjo | Aug 09, 2018, 07:06 AM
Hi Team,


I know this is early well here in Singapore (almost 5am). Was about to check in online for my flight tonight at 9:10pm (QF82 Sin-Syd) & saw that my flight has been cancelled & rebooked for the same flight next day 24hr later. Glad I logged in as I haven't received an email or text message stating this cancelation.


Since this is my actual first time that a flight has been cancelled and rebooked 24hrs later, I just wanted to ask what kind of compensation would I be entitled too? I'm not a greedy person nor too pushy when it comes to this however I was really hoping to get back asap as my plan was to get off the plane at 7am and start my shift at 12midday.


Since this is a long delay (24hrs - rebooked on same flight next day 9:10pm), I'm assuming they will provide me with hotel accommodation?


Is there anything else I can ask for in this instance? Such as rebook me on say BA flight which leaves 7:25pm? Or can I accept this change of rebooking for the next day and ask for a qantas voucher of say $200-300 or some points on my frequent flyer account if worse comes to worse and they are unable to book another flight elsewhere?


Your thought and previous experiences of requesting a different flight/carrier or voucher ect would be greatly appreciated as again this is my 1st time that I have been delayed quite extensively...


(P.S > Is it normal for Qantas not to email me/text about the cancelation? Not a big deal but surprising as I didn't know till I was about to do online check-in)


Cheers,


Benjie.

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By Grannular | Aug 09, 2018, 10:16 AM
My recommendation would be to stop waiting and call them ASAP if you want to be moved onto an earlier flight such as the BA flight. The longer you wait, the more that flight will fill up with people who have called immediately.
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By jrfsp | Aug 09, 2018, 10:32 AM
Yes i would call up and ask if there is space on the other QF flight or BA, or ask to re routed via BNE, MEL etc, having status will help but essentially first come first served
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By Metoo | Aug 09, 2018, 10:37 AM
I was due to fly out of SIN on Tuesday 7 August QF2 at around 7:30pm. Flight was put back to 7:30am on Wednesday 8 August. I managed to get on QF82 initially at 7:30pm, then 9:30pm then 12:15am on Wednesday the 8th. I was just glad to be on a plane. Who knows how long passengers waited for QF2. Lounge wasn't over full as passengers stayed in hotels. I was told QF2 out of London was cancelled for 24 hours. Some passengers were diverted via Perth to return to Sydney. One rumour was there wasn't enough crew levels out of London but how knows. Compensation for the delay? Travel insurance usually covers those areas, extra expenses or maybe a short stay airport hotel. Good luck and let us know how you went with compensation. I was texted the changes by Qantas and also I saw the flight changes on the Qantas app.
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By whoppersandwich | Aug 09, 2018, 12:04 PM
Any changes and cancellations out of Europe attract hefty compensation rates due to EU261 legislation - very easy to arrange too!
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By benjo | Aug 09, 2018, 12:20 PM
Hi Team,

Thanks for your replies, I called earlier however as usual the phone line waiting time was too long. I will head to the airport to see what I can do.

In any case. Wouldn't Qantas put me up in a hotel due to this long delay? Also, has anyone asked for a qantas voucher or frequent flyer points in these circumstances & successfully received some thing for a delay like this?

Thanks,

Benjie.
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By Traveller14 | Aug 09, 2018, 05:30 PM
Hi Team,

Thanks for your replies, I called earlier however as usual the phone line waiting time was too long. I will head to the airport to see what I can do.

In any case. Wouldn't Qantas put me up in a hotel due to this long delay? Also, has anyone asked for a qantas voucher or frequent flyer points in these circumstances & successfully received some thing for a delay like this?

Thanks,

Benjie.

Yes, normally (assuming there are rooms spare in Singapore) Qantas will put you in an hotel and give you meals plus transportation (bus or taxi, never train even though it might be quicker) to and from the hotel. Be assertive and ask: if necessary, speak to a supervisor. Let us know how you got on.
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By Karl | Aug 09, 2018, 06:52 PM
Previously economy would be put into the Carlton Hotel and business into Sheraton. They also arranged coach to and from. That was some time ago! I fly out of Singapore a lot and for the last couple of years they have not experienced the issues that previously was common. Appears now that the A380s are back and they are pushing the schedules harder that this will again be common.
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By benjo | Aug 09, 2018, 08:32 PM
UPDATE!!!

> Qantas rebooked me and about 10 people onto British Airways flight which is now completely full...

Others were offered either 7:30pm - 9:10pm flight for tomorrow. They said the standard is that passengers will be getting free accommodation/meals and shuttle for the 24hr delay.

On a side note: BA check in lady asked if I would like to upgrade to PE which I agreed too for $300au. However upon further investigation, she said that since this was a transfer from QF to BA this was not allowed in the system which I thought was interesting...

SIDE NOTE!!!

> Would I be allowed to claim the QF points from the original booking, I've already added my Qantas Frequent Flyer to BA flight.


Thanks all,

Benjie.


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By Metoo | Aug 09, 2018, 10:32 PM
Sounds like you are on quite an adventure Benjie, I wish you well on your journey. Keep us informed
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By lazblue | Aug 09, 2018, 11:29 PM

SIDE NOTE!!!

> Would I be allowed to claim the QF points from the original booking, I've already added my Qantas Frequent Flyer to BA flight.



Yeah, just call Qantas Frequent Flyer call centre, explain the situation and they'll credit you the points/status credits from your original booking. I did this when QF2 was delayed in May and I was rebooked onto EK (with an EK flight number) - the points/status credits for my original flight came through a few days after I called.
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By mannej | Aug 10, 2018, 11:01 AM

E-mail frequent_flyer@Qantas.com.au

Attach your original e-ticket and boarding passes

Mention that you are requesting your Original Routing Credits as you were in-voluntary moved onto the BA flight due to the extended QF delay and you want the wants and SC credit as per the booked rate.

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By Chris_PER | Aug 10, 2018, 11:24 AM
You'll probably find in the contract upon booking the flight, that they have little to no obligation about getting you to your destination on time, just that they are to carry you at some point to your intended destination. Of course it's in both parties' interests that the flight leaves and arrives on time.
Then the can of worms opens when it comes to the reason for the delay, such as weather or something directly controlled by the airline, such as going-tech. Airlines are usually responsible for providing you with catering and accommodation where appropriate if it's the airlines fault, but not obliged to provide in the event of a natural event/outside of their control.
As already mentioned, taking out travel insurance will normally provide for all the circumstances.
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By AJW | Aug 10, 2018, 10:14 PM
Never had an issue with a full service airline like Qantas providing accomodation and meals when I have been delayed. Never had the need to claim on insurance.

Maybe related to the QF2 cancellation but I arrived in SIN on Wed 8/8 on SQ288 from CBR and there was a Qantas A380 sitting at terminal 1 on the side where the BA A380’s usually end up (side closest to T2). Wondering what it was doing there.
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By moa999 | Aug 14, 2018, 10:52 AM
You will definitely get Original Routing Credit, but i doubt be able to double dip as both are oneworld.

(If Qantas had moved you to a Singapore flight then things would be different)
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